The helpfulness of reception staff, who went out of their way to be attentive and solve my needs. Bed was very comfortable.
Location is basically on the nicest shopping street in Madrid, size of rooms was good, a lot of cupboard space (almost a negative), it wasn't very busy in the hotel and mini bar price wasn't as expensive as most.
Tried giving us a junior suite instead of a suite without telling us,we got the suite but only had a twin bed despite an advanced request for a queen. Room didn't have balcony. Satellite and Cable TV listed - more like free view. Uncomfortable fake leather sofa that kept sliding you off. Blind was broken in the living area so the building across could see in. Walls were a bit marked. Furniture was a bit damaged. Poor sound proofing to street which was quite busy at night. Bad wi-fi. Their "room service" was a menu for a near by telepizza, we asked if we could order a Domino's pizza and they said no (they don't get a cut obviously) I did anyway and it was delivered to my door no problem..
two rooms, with large sofa bed in main room
spacious rooms for very good price in the centre of Madrid, in nice area, and very nice staff. Minibar. Good bathroom.
the smell of chloro in the room after cleaning. The expensive breakfast, while at the bar next door a better coffee and toast is 2,20 euros. WIFI does not work well, as the signal is very low.
Location was perfect for my stay.
Hotel was fine itself, however the front facing rooms are very receptive to sound. Unfortunately during my stay it was made worse by the roadworks directly outside the hotel.
having the 2 rooms and couch - veyr comfortable
It would have been good to have an iron and ironing board and a kettle - for a business hotel this is a minimum - you don't need 2 televisions but you do need these basics.
Excellent location, great sized clean rooms!
Cleanliness of the room. Very pleasant rooms
No coffe making facilities, not even for one cup first thing in the morning!
A bit overpriced
Location of hotel great, suite very comfortable, and view over the gardens from our 5th floor balcony a real bonus.