Casa Del Rio Melaka

Service excellent!

Nothing!

- Nice hotel staff (excluding the restaurant in the morning) - Nice environment (cosy and quiet) - Excellent location (5 mins walk to Jonker street) - Very comfortable room, bath facilities, good availability of TV channels (except for ChannelNewsAsia) - Very comfortable library - Good housekeeping, concierge and reception service - Nice infinity pool (though only 1.2m in height, not suitable for swimming many laps) + nice couple style poolside lounge benches

Breakfast- quite poor for a 5 star hotel. 1) Staff never asked me for room number to clarify if I were a hotel guest 2) No egg station available (no option for fried/scrambled/boiled/omelette - only realised later that it could be ordered through alacarte menu but this was never brought forth to my attention in the first place and I didn't notice any guests were offered or eating any form of egg dish 3)Restaurant staff (in the morning) didn't seem friendly and helpful. Had to remind them to clean my table, bring paper napkins ++ (hotel staff were more hospitable++) 4)Coffee was brewed by machine, poor quality 5)SAFETY HAZARD - they made guests handle boiling soup and hot pots on their own - guests were expected to cook their own noodles soup dish for breakfast if they wanted. There was no signage available or offer of help from the staff. One child even wanted to attempt cooking the dish on his own and was thankfully stopped by his mother. 5)Spread was ok (had room for improvement), they could do better especially in terms of availability of beverages - the Malay cuisine was good. For my next visit: I would rather pay a cheaper room rate without breakfast included :P Much better coffee and breakfast fare in Jonker St

perfect location by the river - staff was amazing ( guy at the pool - CT at the spa) wonderful rooms with lovely details

for top notch there was a lack of professionalism and breakfast was quite ordinary and disappointing but absolutely the best hotel in Melakka

Great location and beautifully furnished suite. Everything was perfectly placed and tasteful done. Great location and the restaurant had an excellent Nyonya buffet on Fridays