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Poor

Pros: Nothing

Cons: Changed gates 3 times . No one knew what was going on. Late flight. Request for wheel chair not fulfilled. Very tight transfer. Very far to another gate when transiting from kL to Yangon. Ridiculously far. My first n last time with Malaysia airlines.

Cons: Answers together with Perth to KL. I understand from other flight individuals that MAL. Flights are always delayed.

Cons: The food

Flights cancelled and rerouted. 18 hours delay

Pros: The ground supervisor offered me access to gold lounge. It was a nice effort since his boss said no to upgrade.

Cons: Flight rescheduled without accommodation offered. When asked for upgrade for flight as compensation for 18 hours lost time supervisor said no No vegetarian food options. Said they will compensate me for my expenses once I file a claim which takes months of pestering airline for.

Cons: I haven't even made it to my destination yet.

Pros: Pleasant steward

Cons: Delayed and waste time at Jakarta airport

Cons: No onboard entertainment

Malaysian Airlines changed my seat without informing me

Cons: They changed my seat without telling me and the new seat has a faulty video monitor and also a faulty USB port.. no compensation received.. terrible airline

An ordinary operation with 1.5 hrs delay

Pros: Nothing special

Cons: At least, they let me know the first delay but no further information was given to the 2nd delay. Also, neither the ground not on board staff seemed to be interested in Passagiers. Was a short flight interrupted by diverse visual ads and PRs..

Fight delay with very poor information

Pros: Crew on board did their best.

Cons: Because of an accident at Manila, all flights were delayed. This can happen, but the information provided by ground staff was far below standard. I assume they have procedures in place to inform passengers, and to make any estimations and guidance on what to do next. Absolutely no courtesy for passengers with connecting flights with different airliners. Usually, MH is a professional organisation, but this was an all time low in their service. Sorry.

Check in way too long

Pros: Friendly check in staff, thingking with the customer for aeat options.

Cons: A very long queue, while only 2 counters were open.

Pros: Friendly crews

Cons: Seat allocation was not proper for maximum comfort as flight wasn’t full

Fraud

Cons: They charged for the ticket but blocked the ticket so i had to buy mew ticket

Delayed luggage costing hundreds of dollars

Cons: Malaysia airlines lost my luggage. Delayed for over 24 hours and had to send to another airport. Cost me hundreds of dollars and no compensation provided

Cons: This is the second time - once on the way to Kuala Lumpur and on the way back that we boarded late and thus missed my connecting flight. Sadly Cathay and Malaysia air (which was the airline Cathay used for the return leg of this trip refused to help and put me on an earlier flight forcing me to stay an extra 6 hrs at the airport while being sick.

Cons: Fight was delayed

Short trip could be better

Pros: Fast flight and boarding time

Cons: Inflight food was bad, luggage at the airport took Long

Delayed flight....lost luggage

Pros: Food was good.

Cons: The delayed flight and consequently lost luggage afterwards.

Service quality is below par

Cons: Crews were only thinking of completing their tasks. I had been standing for 10 minutes in order to have the crews gave way. They were cleaning post lunch. I was told to wait till they were done.

Cons: For 50 min flight we waited 45 mins in taxi

Cons: Flight delayed!!

Economy is tight

Pros: The crew was very pleasant and professional. . The food bland but warm. But the seats were microscopic

Cons: Seats were tiny. My knees pressed to seat in front of me. I’m 73 inches tall

Tight seating and delays

Cons: Tight seating made it less comfortable than normal, and mechanical issues caused some delays.

Rushed crew service

Pros: Retested additional blankets and got them.

Cons: The crew was in a hurry to provide drinks and remove trays; ttrays were no hot drinks provided; overall, the crew seemed cold and not approachable.

Pros: Nothing

Cons: Staff still very grumpy.. food is bad but much than flight leaving from Malaysia.

Cannot expect too much from MALAYSIAN Airline

Pros: Can’t find anything good.

Cons: The airline is protected by the government. Hence there is no motivation for them to improve. This airline is my last choice. My biggest dissatisfaction is the hospitality shown by the crew.. not sincere and in some cases rude... is this the MH - MALAYSIAN Hospitality that they keep advertising? Very disappointing..

Not impress

Pros: Peanut.

Cons: Concentrated orange juice? Seriously? Dated flight, seats, interior.

Malaysia Airlines needs to up it's game if it wants to stay relevant

Cons: The crew at the check in counter were generally helpful and courteous, however the staff on the flight we're often short or generally rude; thus continuing the airlines reputation for poor service. The food wasn't great either, but we knew to expect this and brought food purchased from Sydney airport (which was a saving grace)!

The crew is a bit grumpy..

Pros: The food and check in is better flying from HK to KL..

Cons: It seems the crew, in most flights, is always grumpy.. rarely I get service with a smile..