inhospitable and unapologetic
First stay was exactly as requested. Adjoining rooms to accommodate our 6 person family with 4 children under age twelve. Second stay a mere two weeks later not so much....
Despite the fact that both stays were booked at the same time and were proceeded and followed with a phone call to the lodge to verify they were in fact adjoining rooms, we arrived with our family of 6 (4 children under age twelve) to find that one of our adjoining rooms had been provided to another guest and there were no adjoining rooms remaining. This was our 2nd stay in two weeks. The first was excellent, but this 2nd was completely unacceptable. We ended up with six people in a single room with two twin beds. I will never return to this lodge and would advise any seeking its comfort to NOT PAY IN ADVANCE as you will be stuck with what they allow you to have regardless of efforts made in advance to verify the amenities be correct and as you requested.
Welcome to Best Western Plus DeSoto Inn & Suites! Vacation in style at our Mansfield hotel, where a full, free hot breakfast greets guests every morning to get things started on the right foot. Indulge in a buffet of waffles, fresh fruits, yogurt, cereal, pastries and 100% Arabica coffee or juices. Pillowtop mattresses by Serta are in each room along with LCD flat screens and DISH® TV. There are HD receivers in all rooms, so guests will get the luxury entertainment they deserve. Our indoor heated pool and spa is a great place to relax after a day of sightseeing. Our saltwater based pool provides a great way to rejuvenate. Many of our guests are in town for the casinos at Shreveport, and a day of testing lady luck demands an evening of peace and quiet. Our customer service staff is friendly, energetic, and happy to provide you with recommendations on things to do nearby. Business travelers enjoy our Mansfield hotel because of the many complimentary amenities, including a business center, fitness center and gas grilling area. Some of our frequent guests are in town with Haynesville Shell, the local Civil War Reenactment, or to visit the Civil War Museum. Oil field workers, retired government and military workers also enjoy staying with us when in town for business. Our banquet facilities are a fantastic option for your special event. Weddings, meetings, church services, and government events like the city elections all take place at our spacious facilities. If you are planning an event, our staff is happy to work with you to ensure it is flawless. We understand that a big day can be stressful, and we are here to provide you with everything you need. No matter why you are in town, let our Mansfield hotel be your home away from home. You will enjoy peace, quiet and spacious accommodations. There are many nearby attractions, but many of our guests stay with us to simply get away from it all. Reserve your upcoming stay at Best Western Plus DeSoto Inn & Suites for an amazing vacation! Enjoy your stay.
Based on 19 reviews
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