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Very good cleaning staff, reception staff and service in the bar; rooms were very comfortable and quiet The location - some way out of Marlow centre & not a pleasant walk. The restaurant was closed on the second night of our stay as there were not enough guests in the hotel. The breakfast is poor value at £16.95 - also extortionate to charge extra for espresso etc.
Nice and modern hotel, very friendly staff, breakfast buffet
great atmosphere and fantastic service, the staff seemed like genuinely good people. The food was absolutely delicious.
The last minute rate - would not have been able to afford it otherwise No
all of it apart from waiting 25 minutes for bar waiter to serve us after telling us to sit on lounges went to our room as above
the rooms were very clean and comfortable.we only stayed for one night so didnt see much of the hotel,would stay there again.
Comfortable large room with good facilities. Could have done with more milk & tea bags, had to ask at reception for more.
Facilities, choice and long breakfast period.
Good facilities and very welcoming.
Staff were really accomodating and helpful distance to walk into town or to train station, but taxis were easy enough to book and quick
Location excellent and fabulous restaurant overlooking the river. Had to move rooms as booking incorrect and room very small.
excellent service from /reception / restaurant /aubergine staff who were very attentative and curteous -excellent location of hotel and plenty of wildlife hotel members of staff and business people using hotel lounge for long meetings meaning paying guests cannot sit down for morning coffee l
The location, the hotel staff and a lovely room. Breakfast not included
the position -next to the Thames Noise of airconditioning units situated outside the window. Also the bed was uncomfortable.
we found the hotel very cosy, very comfortable beds a excellent breakfast and very good service.the hotel is in great location with beautiful views the lady waiting on the bar was a little unfriendly in the evening her demure came over a little bit arrogant but it didnt spoil our drink and im sure she was just been a little too professional
It's a great location for me and as long as you get a decent rate, not bad value. I would never pay full rate! The rooms are very comfy and there is plenty of parking. The air conditioning did not work and the room was very, very warm. Food/wine is too expensive I walked into town and found lots of better value restaurants. £2 card charge & £1 charity donation added to bill without asking.
The location and the general high standards The controller for the tv is unfathomable. Printed instructions should be provided
Location and scenery was pleasant. Cleanliness.
Very comfortable and stylish Nothing
This is my second stay on business and i find the quality and location are excellent for leisure or business. Dissapointed that i did not have a river view room this time.
I have received very positive feedback from our customers that they enjoyed their stay. I have received feedback from our customer that they were very happy with the accommodation. The only issue I have is that we were not told that the rooms Iwere spread over more than one building. Perhaps this is sometjhing that should be advised for future reference. This was no great problem for our customer but it may have been for other possible guests.
Breakfast was good and friendly staff Noisy room on front - opposite pub on Saturday night.
Marlow is a lovely area Thought hotel was very expensive for size of room and location
Good location,walking distance to all amenities. Comfortable and clean. Off road parking. Good power shower. Good breakfast. Having a downstairs room we could hear the other residents above us quite loud especially if they came in late, this disturbed our sleep.
room rather small but cosy, very personal atmosphere, good breakfast - Marlow and the river are at walking distance
Really friendly staff and very welcoming. The breakfast was fantastic with a wide range. What was also good was how clean and presentable the guesthouse was both in the communial area and bedrooms. Maybe a little expensive for just one night.
The hotel was in a good location. The staff were efficient, polite and friendly. Our room was just outside the dining room which was abit noisy in the morning during breakfast.
within walking distance of local amenities. impersonal
Easy to check-in, clean, well-furnished room, great breakfast, friendly staff. None
Very helpful and friendly staff, eager to help and delive customer needs Bar prices were extortionate
It was close to the place we was dining at that evening. The fact that the room walls had stains on, the carpet had stains on, no proper ventilation to the room, it was under construction which was not mentioned to me before i went there!
Room was clean View of the carpark. Long walk to room.
It was local to where I needed to be There was a lot of noise from staff filling and emptying bins early in the mornings directly outside our room (approx 7:30 both mornings) The cost of drinks and refreshments at the bar/lounge where exspensive (£5.50 for a glas of wine!). I can see no reason why this should be so much more than a standard Bar/restarunt.
friendliness of the bar staff no
breakfast was good apart from cup of tea having floating oily bits. shower was cold in the morning so we complained to staff along with other couples in our group. Staff confirmed they had problems but did not offer any compensation or reduction in our bill. Also it cost £9.70 for 2 vodka and cokes.........ridiculous prices. Also hotel did not think we were entitled to breakfast as aprt of this deal but our voucher showed we were so they had to send 2 breakfast vouchers up to our room after checking with management.
new clean fresh
noisy, outdated, slow internet and stil wired access (despite high speed written in the room), minibar empty, TV not working, temperature too hot and unable to sort out. I will not come back to this hotel anymore in the future.
Location near lhr was very useful to us. Room was very comfortable. Check-in was a disaster, as we were not told where to find the room. We were told the room had two bedrooms, when we had booked two separate rooms. We eventually got our two rooms but it shouldn't have been so difficult after a tiring day.
We were attending a family wedding in Maidenhead. It was easy to jump in a taxi to the hotel from the railway station and within walking distance of the town centre. Good for families as the hotel has a swimming pool and a steam room & sauna for the adults. Good breakfast.
No guests in restaurant
good location and comfortable. There was a bad noise all the way through the night- i think there was a problem with heating syste
Luxurious, very comfortable,and relaxed. Bedroom a bit too warm at night.
Everything! It would have been useful to have an iron in the room
nice room, nice breakfast it was quite cold in the room
party was excellent well planned. exellent spa facilities and beautiful grounds well tended. long delay at breakfast.
Beautiful hotel and surrounds. Dinner at Adam Simmonds was a treat. Very comfortable stay. Reception staff were not very knowledgeable on vegetarian dining options, the restaurant manager was much more helpful.
The grounds were amazing, perfect to relax in the beautiful weather in. even better when sipping on a cool drink rom the bar.
Beautiful room and view. Staff very helpful Disappointed that there were no tea/coffee facilities in the room, and at nearly £5 for room service coffee for one, we stuck to water. Diasappointing as the room was so well presented
The ambience - there were so many little places where you can feel free to wander in the grounds, and beautiful rooms and corners to sit in. It was comfortable, light and the spa pool was amazing. The washbasin did not drain well!
The room was in dire need of updating and decorating. A big patched up hole in the sink and an ok shower. Other than fine and functional.
Hospitality good with an excellent restuarant. The exce. room we had was excellent and comfortable. This is our 3rd overnight stay in 2 years and quite comfortable with everything. Re arrangement of the fire doors (liaise with your Building Control Officer) would perhaps give narrow corridors more spacious feeling, and at worst could be linked into the fire alarm system, opening doors with luggage is difficult
Location. Nice room No hot water
Convenient and pleasant setting on the river. Coffee/tea facilities in the room but hidden away in a drawer and not found immediately Parking was a problem initially
the room was very clean staff were a little surly
location On arrival ,We had to change rooms due to the stench of stale cigarette smoke
For the price good value.Bar /Restaurant area good.Staff efficient and friendly.
Location, quality room with beautiful views Not easy access to the rooms etc
lack of A/C or at least a fan i nthe room
Location, good hotel staff, good restaurant Everything was worn out: old blanket, old bed cover... there were old stains everywhere, everything was almost clean, there was ancient lime in the shower...
Very central location - in the town, next to the river with beautiful park and children's play area opposite. The breakfast was excellent - nothing to complain about.
it was ok for the type of place there was not heating in the bathroom
ease of check in and the breakfast service was good, overall a hotel that gave good value for money lack of hotel parking
noise from other guests walking along coridors and closing doors disrupted ny sleep throughout the night
Great location; lovely hotel, so different a building to the normal Premier Inns. Got a parking space right outside....sheer luck. Girl on reception was rally good; cheerful and confident even though the computer froze during the booking-in process. Room was very nice and very quiet even though facing the main road. Huge bathroom. Restaurant was good and value for money. Great breakfast. Had it all really. None
The staff were very helpful and it was a lovely inviting hotel. Nothing
Sheer beauty of the place, lots of history and fantastic grounds. The price!!!
The reason we chose cliveden was because we had visited the house and grounds previously and the house and the grounds are spectacular. Most of the staff were friendly and helpful. a stay at this hotel represents abismal value for money, cliveden as a hotel only survives due to its spectacular location. At nearly £300 per night I would expect at least some things to be provided complimentary as they are ith other hotels, ie there were no tea or coffee making facilities in the room and only two small bottles of water provided, for this rate I woulkd expect a fruit bowl and full drinks facilities. Although the staff were mainly friendly (there were only one or two that were stuffy and slightly condescending) ther is a culture at cliveden of expecting substantial tips, I do tip, and I tip for good service, however I feel slightly uncomfortable when I am given no other option than someone carrying my bag witha tip expecte
Lovely hotel and grounds and yet a comfortable feeling I found the 'extras' a bit expensive - £18 for a glass of champagne and £4 for a local call for example. We had a private lunch with friends in the Boudoir at lunchtime and stayed overnight (ate in the Terrace) and paid out a tidy sum all in all, so I found that some of the charges were a bit excessive - the £209 charge for coffees (on top of the meal) at lunchtime was a bit high!
The staff were lovely and very helpful. The historic surroundings and contents were most interesting. We were upgraded to a better room without asking. Very creaky floors in the bedroom!
For a special occasion location and staff generally are very good Tried to charge me vat on top of the agreed room rate I had to be persistent to correct this- newspaper not delivered to room - very long wait for breakfast
Excellent service at check-in. Room was ideal, comfortable and well-appointed. Breakfast arrangements (room in basement) were not great.
The hotel is set in very fine grounds and has a nice country house feel to it. It offered great value for money. The shower in my room had very little water pressure except whenit was scalding hot!
The hotel was everything one would expect for its class. The staff friendly helpful and efficient, the room was excellent, as was the restaurant. A minor comment: Wireless internet access should be included in the room rate as it was in other hotels of this class where we stayed on this trip.
Great Vaule for £100 special Rate. High Standard of Room with Robe &Slippers. Bar Snacks delicious as well.Like being in a quiet, realxing country home.
I use the Hotel and Restraunt on a regular basis and have always found the location, food and most importantly the staff to be exemplary !
Spacious, reasonabley equipped rooms in a pleasant setting Nothing
Interior decor was stunning. Surrounding area very nice
It would be nice to have a proper steam iron in the room. Overall the hotel was ok but for the price, there are better out there around the area. I thought that the service of the staff was fair but I suppose they were too busy since a function was on during our stay. The room itself was very good but I would not return to the hotel.
Helpful staff willing to go out of their way to help with a problem
Reception very helpful, helped us with house hunting on their computer.Hotel easy to find very quiet setting. No noise in hotel at night no doors banging or shouting very relaxing. Breakfast not really up to expectation, not fresh enough or much choice.
Staff very polite and proffessional. Room spotlessly clean and comfortable and great value for money. did not see a lift.
Conveniently located, easily visible approach to hotel for road users. Reception staff polite and courteous, bedroom reasonably well presented, I would have said excellently presented, but the cleaning staff let the side down slightly! No problem with the bathroom though. Very comfortable bed, which provided a good nights sleep, the room was spacious, as was the en-suite area, All in all very good value.
The lovely designed clean bathroom and the fact it was warm, with plenty of accessories. Only one comfortable chair to sit in when there was two people and one had to sit on hard chair or bed. Not enough milk portions left in room for a drink upon arrival and a morning drink before breakfast. Felt that the sandwich snacks were a bit expensive.
bed was too hard and no smoking room was next to bar so smoke in room
clean,spacious,friendly staff,good facilities and easy access to&from motorway
access from main road
The staff and the food were superb.
My room was clean and quiet Ther was a "dumped" empty minibar stuck in the corner of my room
We thought that the staff were outstanding being both helpful and polite.. The bedroom was a bit chilly and the towel rail temperlmental.
Polite and efficient staff. Given the rooms requested - quiet, close together and not too many stairs. General cleanliness good. Ample parking. Outide of hotel needed decorating, grounds needed tidying. Inside, both bedrooms looked a bit tired - again the decoration let them down. No non slip mats for the bath and no hand rails on the wall above the bath. Glass shelf above sink, soap dish and clothes hook on bathoom door all loose in one room. Fan faulty in one room, but replaced instantly by staff. Breakfast adequate, but could have been warmer.
Clean and tidy. It could have been warmer in hotel room and in the dining room. Spare blankets in the room would be advisable.
Staff very pleasant and helpful. Room very comfortable. very good breakfast, lots of choice and plenty of food. Staying here was a very enjoyable and safe experince.
The staff of the hotel is really nice and welcoming. The food is also very good. We had a very good stay in this hotel and were travelling with a six month baby.
Good car parking Hotel in poor state, peeling paint on exterior and wallpaper hanging off in bedroom Dust on ledges and dado although bed linen crisp and clean.
Food was excellent
Good staff The room smelt the carpet was dirty very small, and didn't feel very nice at all.
Breakfast Cold water pressure made the taps unusable Traffic noise throughout my stay TV reception erratic
free car parking...tv in bedrooms...nice dining room.....good location...nice staff when they were available too hot needs air conditioning...no one on site after 11 pm...we stayed in a very cramped loft bedroom and the heat was unbearable
Close to town centre A little bit noisy at night
This is a comforable well run hotel that is excellent valiue for money. Free wifi in the rooms and the view of the river Thames are a plus.
It was quiet and not overcrowded; nice views of the river Breakfast was rather 'Plastic'
Almost everything. Whoever was above us (third floor) was wearing clogs and seemed not to have carpets!
Clean, good breakfast and free car parking at the rear.
The reception staff were warm and welcoming in their approach The bar and waiting staff were very slow
the views overlooking the Thames were amazing from the bedroom! a bit disappointed that they ran out of cooked food at breakfast and the staff made no attempts to replenish the food.
as its a very old hotel its becoming a little shabby
A friendly, clean , and well positioned hotel with helpful staff that represents very good value.
We went out into maidenhead town centre
This hotel was fantastic, the staff where freindly, rooms where clean and the english breakfast was great, the views where very good, I really recommend this hotel.