Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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8.7 "Location is great."
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8.5 "Breakfast is good."
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8.2 "Great service."8.2 "82% thought the
service was very professional ." -
5.8 "Rooms are ok."
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4.2 "Value below average."
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3.9 "Not very clean."4.0 "60% said
rooms were dirty ." -
2.2 "Quite uncomfortable."3.5 "65% said
rooms were small ." 1.1 "89% didn't like theuncomfortable beds ." 1.4 "Air conditioning was criticized by 86%." 1.4 "86% thought it wastoo noisy ." 1.4 "86%criticized the small bathroom ." -
1.7 "Disappointing internet connection."1.7 "83% said the
wifi quality was bad ."
Overall Rating
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8.8 "Location is great."
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8.4 "Breakfast is good."
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8.2 "Great service."9.7 "97% found the
staff to be very friendly ." 8.6 "86% thought theservice was very professional ." -
6.0 "Rooms are ok."
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4.5 "Value below average."
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3.9 "Not very clean."3.9 "61% said
rooms were dirty ." -
2.0 "Quite uncomfortable."1.2 "
Air conditioning was criticized by 88%." 1.4 "86% didn't like theuncomfortable beds ." 3.3 "67% saidrooms were small ."
Overall Rating
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8.9 "Location is great."
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8.5 "Breakfast is good."
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8.1 "Great service."9.5 "95% found the
staff to be very friendly ." -
5.9 "Rooms are ok."
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2.6 "Quite uncomfortable."
Overall Rating
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8.5 "Location is great."
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8.2 "Great service."
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8.1 "Breakfast is good."
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5.8 "Rooms are ok."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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7.7review from
I liked the location, in the heart of the sassi and the staff was extremely helpful. I also had a wonderful experience, thanks in part to the hotel. They ordered a taxi to take me to the bus stop in Villa Longhi for the bus to Naples. cosimo torraco, the driver, didn't want to leave me alone at the bus stop which was deserted and waited an entire half hour with me to be sure I wasn't stranded in a suburb with no phone or help. Then he refused a tip! (He didn't speak English and I don't speak Italian.) His concern was very touching. I thought the bed was unnecessarily narrow and high. There was room for a larger single bed and this was the one thing that could be improved. The bed was like a hospital bed and I felt I might fall off it. That was my only complaint about this wonderful stay.
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8.0review from
Hotel Sassi was in the center of the historic part of town, gorgeous views. The rooms were spacious and clean. The staff was kind. The breakfast buffet was beautiful and plentiful. It was a wonderful stay. We have 4 kids, 8, 6, 5, and 4 - it was a fun experience for them to stay in a 'cave'. Zero.
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4.7review from
Fantastic position. No vehicle access, pretty basic facilities.
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6.7review from
Excellent position though more details on access by car would be helpful
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5.7review from
The location is perfect to explore Matera. Staff is very helpful. The room is unusual because it is partly hewn from a rock Parking facility. Inform yourself well on how to reach the hotel. You cannot reach the hotel by car. The shower curtain was way tooo small. Aircon was not good enough for the hot summer day
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7.7review from
I liked the location, in the heart of the sassi and the staff was extremely helpful. I also had a wonderful experience, thanks in part to the hotel. They ordered a taxi to take me to the bus stop in Villa Longhi for the bus to Naples. cosimo torraco, the driver, didn't want to leave me alone at the bus stop which was deserted and waited an entire half hour with me to be sure I wasn't stranded in a suburb with no phone or help. Then he refused a tip! (He didn't speak English and I don't speak Italian.) His concern was very touching. I thought the bed was unnecessarily narrow and high. There was room for a larger single bed and this was the one thing that could be improved. The bed was like a hospital bed and I felt I might fall off it. That was my only complaint about this wonderful stay.
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6.7review from
Excellent position though more details on access by car would be helpful
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4.7review from
Fantastic position. No vehicle access, pretty basic facilities.
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5.7review from
The location is perfect to explore Matera. Staff is very helpful. The room is unusual because it is partly hewn from a rock Parking facility. Inform yourself well on how to reach the hotel. You cannot reach the hotel by car. The shower curtain was way tooo small. Aircon was not good enough for the hot summer day
