Chapel Hill Hotels

First room (2nd floor) had ants...on the ground, in the bathroom, in the bed. Second room (they moved us right next door!) had just a few ants (shocking right?), but A/C did not work well--only high fan and did not cool down the room completely. At least it drowned out the noise outside. Bathroom ceiling was bubbling and paint about to fall down. Found a razor under the table. Top drawer was glued shut. Bed was saggy. Cleaning staff completely ignored the pull out bed. Cigarette smoke from outside filtered in from the ac unit.

Staff was warm, friendly, helpful Room was clean & spacious Price was reasonable Not far from UNC Chapel Hill

It didn't have a pool

Good location. Quiet. Seems popular with locals.

Not much hot water on our last day. This is a nice place for Chapel Hill but needs to upgrade if it wants to be first class. There are too many pillows in the beds which you have to get rid of to use the bed (kind of dated) and we found the turn down "service" a little intrusive.

We love this hotel. It's pricey, but it's right on campus. The beds are so comfortable and the atmosphere is elegant. Wish we had more time to look at (and read about) all the history posted throughout the hotel. Highly recommended.

I liked how it had a lot of Southern charm and depicted graduates of UNC and people who were famous or contributed something historically along the walls of the hallways. The beds were comfortable the room was fairly clean nine out of 10 for that one. They were a bit small however considering the size of the beds it wouldn't have left a lot of room to maneuver if there were multiple people sharing the room. The staff were beyond excellent I cannot say enough great things about the valets in front desk. The business center was just enough to provide what I needed. Lastly the location is ideal for those who would like to walk around the downtown area and explore or grab a bite to eat.

It could have been a little bit cleaner I just found some photos or debris on the ground in on the beds like it could've been vacuumed just a bit more.

Comfortable bed, nice linens. Clean. Safe nice neighborhood.

A little hard to find.

Staff was very friendly, engaging. Front desk did a great job, the breakfast buffet was really great. Everything was stocked, neat and they even had extras that other Hampton Inns don't provide.

In every corner there is a pile of dust, like it hasn't been vacuumed in 5 years. It's unreasonable amounts of dust. The rooms, bathrooms, etc, are old and shabby. Not exceptional. It needs a deep cleaning and remodeling.

Staff was orderly and respectful.... there was a problem with the T.V. and so they upgraded me to a suite at no additional charge... Courtyard was very professional and accommodating.

wall mounted hvac

Wonderful staff---great shuttle service-nice work out facility and bar.Bob

One side of the bed didn't have any kind of table to rest a cell phone, etc. on. They should get one of the lamps with a small table surrounding it.

Convenient location for getting around the area.

Just a liiiiitle shady.

If you have heavy luggage and get the second floor, good luck - no elevator. Something was off with the mattress, as it kept swallowing me down toward the center of the bed - when lying flat on my back, the side closer to the center was noticeably, and painfully, lower. The heater barely worked over a certain temperature (probably around 65*) - we tried various settings to no avail. The window drapes were torn in places - someone could spy from the outside when your lights are on - not on me, hopefully, cause they'd never wanna look at anyone again, but... It needs a remodel, pronto. Smell of pot after midnight from a nearby room was not exactly unexpected with "university" in the name - we should have known something was up when we saw a pizza delivery guy leaving as we were coming in. It was mild, and perhaps only helped me to fall asleep. Sadly, there was no included breakfast in the morning, as for no apparent reason, I was more hungry than usual.

Great breakfast, great room, great location

The pushiness of the cleaning staff on the morning of checkout was annoying, We were disturbed multiple times BEFORE checkout time to see if we were out of the room.

The room had everything to meet the needs of feeling at home.

There was some renovations doing on. So it limited parking.

Location close to UNC, great selection at breakfast, comfortable and clean room with microwave and mini-fridge.

Clean & comfortable. We will definitely stay again.

The staff was very friendly and helpful. The amenities were great and our room was very clean and comfortable.

Thank you very much! Everyone is great!!

We were there to attend a family funeral, so not exactly looking for a fun weekend. It was convenient to some family members. And I appreciated the small size. Rooms nice, beds comfy.

Agree with Valerie...the Bull Durham staff was less than attentive. At that point, it was the first time we'd had to sit down to a decent meal. But we had to flag down wait staff. Had us wondering if it was because we were the only people of color at the Inn who weren't employed by it.

The hotel facilities and environment

Location

Lack of ammenities and breakfast

Comfortable bed

The cigarette smoke odour. No kettle. No microwave.

Very inexpensive motel, that delivers a clean room. Staff was friendly. I was surprised how much I enjoyed the coffee

Room smelled slightly moldy, but maybe down here (South) and on the ground floor there is no way around that.

We got a room at this "non-smoking" hotel that smelled like someone had just been smoking there. We went back to the front desk for another room, and the new room also smelled like smoke, but as if someone had sprayed a ton of perfume to try to conceal the smell. As those were the only rooms available, we left and found a different hotel. The exterior of the hotel also felt shady and dangerous. Not what it advertised.

The "no-smoking" rooms smell smokes, weeds.

The outside was well kept

The sheets were rough. Non smoking room smelled like smoke. Bathroom was terribly nastype. Cigarette burn in spread

Clean and spacious rooms, meeting areas beautifully appointed.

Nothing!

The bed was comfortable and the (room) overall was clean.

The noise and the construction traffic, trash left behind throughout the property. Breakfast provided left much to be desired. Check-out policy of placing a hold charge for incidentals is un-needed and not properly explained to guest upon check in or out. Hotel under renovation and NOT noted when booking hotel online. Would definitely NOT stay at this property again OR recommend.

easy check in and check out. clean comfortable room. friendly staff

breakfast service was all styrofoam plates and cups and single-use plastic utensils-- very wasteful and in conflict with the environmental info in the room!

The facilities and the rooms were very clean. The bedding appeared newer as did the carpeting. The bathroom was very clean. The lobby and the breakfast area was well taken care of. The staff was attentive. The pool area was very clean and well taken care of too. I have stayed here many times for both business and pleasure and have never been disappointed, great job!

The shower head could have better pressure, it may have been the room we were in, but that is the only thing that I would like to see changed!

Stayed over night with a Grandmother, 1 year old and 4 year old kids, was provided with a crib free of charge, the pool was amazing and had some float noodles provided. Loved that they offered complimentary happy hour! Very quick and accommodating staff. Was best hotel stay I've ever had.

Check in was great....room was very clean and nicely appointed...location was handy to Chapel Hill and Durham...pool was small but ok...breakfast was fine - lots of choice....not all carbs....all in all good value - was at a family wedding and worked out very well...

Fitness centre was okay...old equipment...but all working and no one else was there so not an issue...

The hotel was clean, roomy and the king bed was huge! The staff was friendly and helpful, coffee in the lounge was good in the morning. We missed breakfast so I cannot comment on that. Overall good value, pleasant stay, and I would recommend it. My only negative comment was that it was somewhat far from the event I had attended and it took a while to get a cab but it really didn't bother me too much.

Nice and roomy. The love seat was a nice touch. Wonderful shower too.

Coffee wasn't that hot.

The staff services

No

We expected more from our stay.

The staff was wonderful! Very helpful at every encounter.

The hot tub was broken! Was not notified of this. There was no completentry breakfast. Only one that frankley was over priced. The service was good. For over $130 a night not a lot for the money. I was promised a 12 pm check in then recived an email that my room would not be ready till 3 pm.

The staff was great especially the persons who worked in the restaurant.

The elevators were a little slow.

Quality of the food for room service was excellent

I was really pleased with the new renovations over the last months as I've stayed there for 5 years on visits. New furniture, paint, carpet, etc. is very well done. New computer section is a welcome change. All good things!

My only complaint was that when I put the card on the bed for NOT to redo the linens, they never then even made the bed. Not in 4 days there.

The value per night was adequate.

The lobby was nice, neat and clean. Unfortunately, the rest of the hotel is none of the above. The hallways NEED new carpet and lighting. The rooms need new carpet, wallpaper/paint, ceiling repair and repaint, bathroom fixture repair and updating, more outlets, better lighting fixtures (plugging and unplugging lamps to turn them on and off is a bit offputting) and the bedding needs to be refurbished and replaced. Other than that, it was fine.

Large suite for a very low price. Rooms nicely updated and furnished. Bed was extremely comfortable.

Nothing

Front desk staff and drivers - most helpful and extremely courteous

It was dirty and run down. The sheets and blankets stunk, I was honestly afraid to lay in the bed...i expected a roach to crawl out anytime. I froze all night because the blankets were so thin. The sheets had stains on them. It was horrible, and if i could have gotten my money back, I would have, and then found somewhere else to stay.

Extremely hard to find a room without smoking smell. Those non smoking rooms smell like shit

The lady at the front desk when I arrived on the night of the 27th was great - very helpful and competent.

# Location of the hotel was perfect # The room was very comfortable # The exercise room had the cardio equipment and strength equipment I needed # The breakfasts were also very good and what I wanted # The room was very comfortable # The front desk staff were very accomodating

???

Location and most of recent improvements were very nice. Staff was beyond helpful! We did not mid the renovations in progress.

The change to the bathroom doors is a concern. There is very little privacy. We were a group of friends that needed that privacy. The door is a barn-door type and so it is never sealed shut. It's beautiful, but not a good decision for a hotel. In hindsight, we should have gotten two rooms - maybe that is why they put up those doors.

In need of an update