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Did not clean room very well. Leftover coffee from AM was left in pot and coffee cups were never washed out just left in bed area. The coffeemaker is located in the bathroom on the small sink counter! Yuk! Forgot to empty trash cans. Beds were obviously made in a rush. This place is definitely in need of some updating, both inside and out!!
Room was nice. Kitchenette was well supplied. View was breathtaking. bathroom counter top was spacious. Adored our screened-in balcony with chairs and table--it even has little hooks to hang out your wet bathing suit! Tons of hangers in the closet was really helpful. Room safe was very helpful to put wallets away when going to the beach. Pool was lovely. Pool bar was great for a drink or a snack. Plenty of pool towels for poolside or oceanside use. Could inexpensively rent umbrella and chairs for beach use. Business center let me get my boarding passes printed easily. Front desk was very nice and always helpful. Plenty of parking near our room. We did have one roach in our room, but front desk had spray and it's the only negative issue we had.. Cleaning team was mediocre. They did an okay job but not a terrific job.
The location was great with a beautiful view. Loved being close to the beach and having a short drive to the shops and restaurants. The room was very clean and comfortable. The staff was very friendly and helpful as well. The parking wasn't very accommodating. The lot is gravel so the parking spaces aren't marked. The residents would take too much space up, so that would leave a lot less parking places. There were several times we would have to park on the other side of the hotel. The shower door wouldn't stay shut and water would get on the bathroom floor.
Great location on the beach. Small room and very small bathroom 1 person only. Room had light outside door that shine in the room.
Secluded beach front location. Well maintained for an older resort. The hotel is arranged so that most rooms have a view of the gulf. On site restaurant was very good.
Quiet and relaxing setting, Tiled room made it for a clean stay without the worries of carpet stains or oders. Updated bathroom is nice. The refrigerator and microwave are a plus for snack packing. Flat screen Television has a clear picture. Very informative and friendly staff.
Facilities were nice, pool was great and warm. Onsite tiki bar and restaurant were great.
an older resort, but beds were very nice, the shower was to die for! Tiki hut was fun and crowded. The Band was too loud, had to yell at the person next to me. Seems everyone wants to not be heard anymore. Overall great value, I would stay again.
More information about hotel in room needed. How pool towls, where breakfast was, locations of local beaches, taxi phone numbers
Friendly staff and comfortable room. Not all tv channels HD. Breakfast organization was somewhat chaotic.
Good standing ,clean,good attention ,exelent plases
Entertainment, clean, comfort. Location , was fantastic The breakfast could be better. Set up was good. Need fruit. Oatmeal , milk, scrambled eggs, bacon, sausage, bread, toaster. Everything but breakfast
It was clean. Cool shower head. No security chain on door. Beds too small and poor quality. Furnishings outdated. Shower turned on by itself in middle of the night. Very loud - was woken up by what sounded like a hundred glass bottles being dumped onto a pile of glass at 1am. Incredibly overpriced for the quality.
Everything Not enough to do at night
The room was big and a nice view. I didn't like any of the restaurants, way overpriced for IHOP quality food. The restaurants were dirty.
Worn-out rooms, dirty carpets and mirrors, totally overpriced and overrated
Beautiful property. Wonderful place to celebrate 20 anniversary. The South End was rather sleepy this time of year. I would stay on the North End next time.
The proximity to the beach Staff is pleasant Tiki Bar No music after 8pm on Friday night or after 5pm on Saturday Outrigger really needs a bigger pool or a second one
The Tiki Bar was incredible, all made possible by the bartenders...Kimberly, Jim and Kevin. They were a blast! The patio was a great place to group up and re-live memories.
Location Was never informed that there was construction going on right next to our room. They claimed they sent an email out to everyone, which I never got, yet I was even there in person a couple weeks prior to our stay to upgrade our room and at that time there was no construction going on and was never told there would be. We have a 3mo. that kept being woken up with all the noise. No cable the fist night. No internet the entire stay until the couple of hours the last day. Was told it was an island wide problem, yet the resort next door had working internet during the time they did not??? The toilet wouldn't flush unless you held the handle down for 30 sec. There were ants all over the kitchen. When I notified the staff about all these issues, rather than providing good customer service I was treated like, "oh well, nothing we can do about it" and got the feeling like I was being treated without respect because I booked through a deal site and not directly as if that didn't make me a true guest. Not once did any of them even apologize for the conditions. I would definitely not recommend this place to anyone. Ever!
The room and the staff. Construction late morning after arrival in hallways. It was very loud and no warning.
Loved the oceanfront suite, great view, full kitchen(not used though),room comfortable, balcony with fabulous sunsets, chairs and lounger, 2tv's, Staff very nice and helpful. Sent us champaign for our second honeymoon. Tiki bar very friendly, great view of sunsets. Will go again.
Nice weather and location The ice machines location
Pool/bar area Room AC inlet /outlet were next to the bed and dirty. I paid for Water view but i got City View. Overpriced for what they offer. This is my first and last stay at Marriott.
Huge rooms, over looking the water & pool. Just sitting on the balcony and enjoying the view was relaxation in itself. Friendly staff Probably the best equipped hotel gym I've ever seen (but its not in the main hotel). "Free wifi" (but requires daily refresh), but is included in the mandatory resort fee. Option to self-park, saving valet parking fees. Hotel is in the middle of nowhere, which requires a drive for anything and everything. Outdoor music started at 8am, so difficult to lie in if you want to leave your windows open overnight. No happy hour at the pool bar. No fridge in the room.
We were celebrating a night away from the children for our anniversary. Very nice accommodations. Clean, professional staff and very accommodating. We thoroughly enjoyed our stay. Wish it was longer. Prices for in room meals especially breakfast WAY too expensive. We ate at an expensive rstaurant a couple of miles away instead. Marriott had a tendency to be overpriced for moderately tasting food.
We enjoyed our stay there very much. Would stay there again. If there was a negative to it, we had to travel a ways to get a selection of restaurants but only minor inconvenience..
The pool are was nice and the staff was friendly and helpful. Our room smelled like mold and could use a good scrub down in the bathroom. It is unlikely I will stay at this hotel chain again.
Loved the pool! A minor thing, but we wish that they served real coffee at the breakfast. It was pretty much undrinkable -- tasted like instant (I think it was some sort of concentrate mixed with hot water).
Excellent location near Sanibel Beach Gateway, price great, comfortable and very clean, beautiful pool area, nice little breakfast bar, and most important: dog friendly.
I thought it was clean and comfortable. Great value I wish the pool towels were bigger
The pre-check in service allowed me to have in the room things, such as extra pillows and towels, that I would have otherwise needed to ask for after checking in. The hotel location was good and the outside was kept up well. The bathroom was roomy and had a lot of counter space and room for 2 people in it at once, if necessary. The room looked and felt old and needed some renovation. The mattresses were softer and a bit misshapen, indicating they were old. And the bathroom faucets, etc., had pitting and corrosion on the surface. It just seemed like it really needed some renovation considering the price we paid, which wasn't terribly expensive for a place so close to Sanibel, but we still expected an updated facility. The breakfast was OK, but they started putting things away at 9 AM, so you couldn't sleep in!
I liked the price The rooms did not feel clean and the free breakfast was horrible. No eggs, bacon, sausage or anything of substance.
It was my goal to find affordable lodging near the beaches for a last minute get-a-way. The pool (heated, large) turned out to be a main attraction for my teens and they preferred to be at the hotel. Staff was friendly, helpful. Breakfast each morning was convenient and enough to satisfy the family. Rooms were quiet, dark and comfortable for sleeping. Bathroom was damp, musty. Maids neglected floors with daily service and missed our room completely one day.
Average low budget chain hotel except the nightstand had a big booger smeared on it and the carpet had a bunch of crumbs and toenail clippings on it. I asked the front desk if they could have someone vacuum the next time they cleaned the room but didn't notice a difference when I came back later.
the hotel is in a good location, the room is spacious and it has a big pool. the carpet was dirty.
The room smelled like mildew was growing in it.
Everything The music at the pool
Great luxury hotel for a great value. Remote from Ft. Myers where we stayed previously
THE ROOMINESS IN THE UNIT. everything SEEMED EASY TO GET TO, BUT ENTRANCE A LITTLE CONFUSING AT FIRST.
This hotel & resort is the highest quality in every aspect. Location and standard of the accommodation rates 10 from the many hotels i have stayed at in my life! Food and drink facilities excellent and very reasonabl priced.I have no doubt that this will be very popular and prices will double as it becomes well known.we will return! Hotel has quite a small pool although resort has other pools, hotel pool would not cope if hotel was full
The Westin offered luxury at every turn. We loved the room and waterfront views. I would definitely stay there again. Hotel staff were very friendly and willing to help. No complaints.
It smells great! The aromatherapy is amazing! Even outside the lobby. There was a rooftop wedding Saturday night. I chose to pay more for the Westin so I could relax, rather than staying in a cheaper hotel known for partying. I couldn't relax in my hotel room because the music was so loud.
everything it is a perfect hotel nothing
The view and location The pool is too small and nothing fancy or different from any of the inferior competitors.
The location, on the beach, plus the type of room that we could get, a 2 bedroom, 2 bath apt. with a very nice screened in porch, are great. The main pool area, with it's pool side bar, a lot of lounges and the waterfall in the pool, were new since the last time we stayed here and they are great. And the whole places is clean and neat.
We live 20 minutes away, We wanted a mini Vacation and a place that let us feel like we got away. Great place just to enjoy the Beach, The view and the service Thanks for a very Nice week end!
The staff was the friendliest and most professional across the board. Private loud company party at the pool.
The location is perfect. It's nice that the umbrellas and chairs are included. The three pools were nice, too, so that families, children, and adults can have their own space. Neil, a security guard there, was extremely personable. They let you stay after check-out to enjoy the amenities which is great! The main lobby is beautiful. I loved the giant checker board and the fact that there was an arcade. The room was pretty expensive for what it was. The patio and view was great and the kitchen for extended stays is nice, too. But for a one night stay, it was pretty pricey. Not to mention that there were 3 of us, so we had to pay $17 for one breakfast (which was a great buffet, but our third person should have been included, especially for what we paid for the room). It was a little confusing navigating the 3 different buildings, especially when first arriving and parking. I wish there were some pool toys available, but it seemed like they tried to charge you for everything they could.
Rooms were great, views were beautiful, friendly staff! And breakfast was free & very tasty!
My mother and step father booked a vacation here and we drove down from St Petersburg to see them. We only stayed at the resort for 2 days/1 night. We had a wonderful time and the resort was amazing. The room was clean, comfortable and very inviting. The staff was very friendly, and attentive. I have worked in the hospitality industry as a security manager for several years and I was extremely impressed with the pink shell. I will be returning here for another stay in the future.
Our stay at the Pink Shell was top notch. Wonderful staff, great rooms and good value. We have a young family and stayed in the Captiva Villas, perfect set-up. Will be coming back in the future!
Everthing about the hotel. was great. i want to take the mattress home with me it was cloudy
We had a wonderful time as a couple. Our sweet had 2 balconies overlooking the ocean and we enjoyed sitting on our lanai watching the sunset. Service was excellent! We will definitely be coming back with our little ones! It took a while to get a hold of someone at the reception desk when we had a question. But that was it.
Loved, loved this location. The resort was top notch. I loved the oceanfront villa's. The one we stayed in was 1 bedroom, with full kitchen, washer/dryer. The breakfast buffet at Jack's was including each morning. Wonderful assortment of all breakfast items. Beach chairs and umbrella were definitely a plus! They had activities going on during the day (although we did not partake) we were there just to relax. The walk into the pier and downtown area was not too far. Maybe about 15 minutes on the beach. Beautiful sunsets, great accommodations overall! The coffee ~ was a bit bitter tasting. Otherwise top notch!
location, sea, nature
Bar outside watching sunset
The fact that we were on the beach was nice We had ants and knats in our room and that made me certain that I won't be returning.
View of the water and the beach. Room was fairly large. Very. Noisy all night long - loud music played until midnight. Room next store had people talking very loud until 3:30 am. Could not sleep at all.
Music to loud late at night. I don't mind the music but it sucked
I liked that all rooms faced oceanside. Enjoyed sitting on the balcony and seeing a beautiful view. Easy access to the beach and pool. Also liked that there was a couple of eating places in the hotel. Thought the hotel need some updating. Cracked tiles on the floor and our doors to the balcony were so hard to open and close.
Love the view from the room.The room was a good size. The music from the live band going on till 2:00 am. The service in the resturants was very poor and unorganized
Great location right on the beach.Spacious clean comfortable well equipped room. A bit down market for my taste, but good value for money.
Infested with all different kinds of bugs
I had a good time. I wish the A/C was colder but other than that good view, the staff was very pleasant. Love the roof top restaurant. I would recommend to friends and I will be there again.
Staff is super. My check in was a breeze and I recieved an upgrade. The bartender in club level was very friendly. Also, the aromatherapy packets in the bedroom were a nice touch. The food at the hotel restaurant was terrible and the hotel is in desperate need of a freshening up. You can really see its age
Hotel is ok and location was great, but it is a 3 star hotel at best, versus the 4 star rating. Pillows were not comfortable.
Time to renovate or take the Crown name down.
I loved the hotel staff and the room That my floor was suppose to be non smoking and it smelled like smoke but other than that everything else was great services room and staff and hotel
i loved Danny! He was so awesome! Did everything he could to make our stay great! Thanks! It was being renovated but that means it will just be better later
Chose this location as it was very close to the beach where we were married and wanted to return to that spot with little to no difficulty. Nothing
Condo could use an upgrade. Bathroom very small. Carpet in poor condition.
Decorating was fun and nautical. The location was perfect to visit with friends. They have fishing equipment to loan you while there however we did not spend enough time there to take advantage of it. The air conditioner was so noisy that you could not hear the TV. The bathroom is very small.
We passed 4 or 5 times to find the hotel, it was difficult to spot it. They told us that they were not allowed to put a sign on the road. AC was right beside the bed and it was very noisy. No fan in a bathroom which was unusual in a hotel.
Breakfast was good, staff polite Room was very hot. Very uncomfortable entire time.
My husband and I were in the area for the weekend. Good location for us. Also liked that there was a free breakfast and Wi-fi. We'd stay again. We requested a quiet room. We didn't exactly get one. They put us at the end of a hall where there is door to the outside. It banged until quite late with guests going in and out. Thank God for earplugs!
Very clean & comfortable. Many restaurants nearby. The breakfast is carb-heavy & sweet. There is not much in the way of protein. We were told we they couldn't get us a blanket because housekeeping had gone home. Staff was friendly & helpful but they could have used a little more help.
New bedding and spreads. Also new carpet. Bathroom needed updating and more cleaning. Fixtures rusty.
Everything was clean. Staff very nice. Very well equiped and breakfast very good too. The best for that money.
It was a nice well taken cared place. You can't beat the price and it was clean. No hot H2O so I had to shower with cold water. Told girl at the front desk and she said they could have fix that.
Nice pool, clean room front desk was rude, breakfast could've been better, took $50 deposit out for room which takes up to 7 days to be returned to credit card.
The location was great, service was great, room was big, bed was comfortable, breakfast was included. We booked a non smoking king sized bed room and that's what we got. I read some of the other reviews that were posted and was nervous at first. But it's $40 a night people you're not gonna get a 5 star experience. LOL.
facilities old, cockroaches in my room!!!!
location and staff leaky air conditioner....water all over the balcony slow-draining sink in the bathroom sand fleas in the bed maid cleaned the coffee cups with her bare hands...no gloves....no soap...
The staff were amazing, they endured we had everything we needed
Resort was not a big fancy place, but was smaller and quieter which was perfect for myself and teenage daughter! There was a mix of all types of guests from young couples, to families and retired couples. Everything you needed was right there at the resort or a short bike ride away. We loved the availability to take out a bike any time during the day. The resort staff were friendly and always helpful. The beach was clean and full of shells, just beautiful! The pool was also relaxing when the beach got too warm. It was a nice size with plenty of chairs and a pool side bar and small cafe. We loved the trip and resort and can't wait to take the whole family back! The only negative was that if the wind was above 35 mph we couldn't use umbrellas on the beach and there was limited shade at the pool.
Love, love, love Sanibel Island and Sanibel Inn. Everybody was very helpful. Front desk staff especially Eric was welcoming and helpful. I would definitely go back again and stay here. Everything
Very clean room. Staff was very friendly. Loved that to use bicycle, umbrella and kayaks did not cost us additional money. Restaurant on premise was very good food and friendly staff. Great value for your money. Easy to get find the hotel.
It's a nice hotel in a great location - and the front desk staff were fantastic. Hate to go to a really nice hotel and in the room have only plastic cups wrapped in plastic for water, or to drink my coffee in a flimsy paper cup in my room.
Just very peaceful and quiet. Everybody went out of their way to make my stay as pleasant as can be, and I think them for it.
Clean, friendly and close to the beach. The restaurant and gift shop were very pricey so we chose to not make use of them. The poolside bar had fabulous cocktails and great burgers that we enjoyed a lot.
Great location Beautiful grounds that have a lot of potential if properly maintained Poorly maintained. Ponds are all neglected. Air conditioning is old and very noisy. Interior needs updating and maintenance. "24 hour Coffee" that's cold most of the time. This hotel would be awesome if it was updated and well maintained.
Beach Mosquitoes. Lots of mosquitoes
The beach is pristine and the shelling was great. The back three buildings on the bay side need serious upgrade. The tub drain was rusted and the grout was moldy. The A/C unit drained onto the porch and the floor was always wet.
Hotel right next to the coast. Rooms with see view. Many facilities, like a nice swimmingpool and hot tub. They where busy with a renovation. Gives a lot of noise.
The sunsets are beautiful. The staff are very friendly The activities and food are expensive on the island
The pool, proximity to the beach and the helpfulness of the staff. Everything about our stay was wonderful.
We loved our room and being able to look right out to the Gulf of Mexico! Getting to the beach was so easy because it was right there! The staff was very helpful, and friendly! The complementary breakfast each morning was a great way to start the day. We will definitely be returning to the Tween Waters! We didn't like leaving to go home!
The hotel was close to the beach and resturants. The staff was very helpful. When we got to the hotel they walked us to our room and carried our bags. The resturant on the grounds was very nice, we went for breakfest and dinner The part of the hotel we stated in was a little dated, and there were ants in our room. The parking lot was a mess, it had rained and there was standing water every where, after two days of rain it was like a mud pit! The pool area was nice, but the pool was dirty.
My boy really liked the Marina and being able to fish from the dock. I enjoyed the spacious suite, free continental breakbast. Dinner at the Captiva Inn was delicious. The property was quiet and they have a very nice beach. The jacuzzi could have been warmer.
So much to do. We were only there for one night. Would definitely return for a long weekend on the islands.
All staff, friendly and helpful. On the premises it was only 1 or 2 minute walk to get to the pool or the spa, rest. , dock,beach. Restrooms on property all over so u don't have to go back to your room to use. Peaceful place, wonderful stay.