Pros (+) Location is excellent Food & service was great
Cons (-) Bathroom was small and water drain system was slow. Waiting time for elevator was around 10 minutes on the weekend. Weekdays no problem
5 stars
Swissôtel Al Maqam Makkah
King Abdul Aziz Endowment, Abraj Al Bait Complex, P.O. Box 762, Mecca 21955, Saudi Arabia
Mecca, Saudi Arabia
See location+966 800 116 6555Photos of Swissôtel Al Maqam Makkah
Overview
The Swissotel Al Maqam, Makkah is located in Makkah in Saudi Arabia, seen by many as the heart of the Muslim world. Built as part of the famous Abraj Al Bait complex and facing holy Kaaba, it gives visitors direct access to the mosque via the Ibrahim Al-Khalil street and Tunnel entrance in B2 or through a secondary route in the hotel. It also opens directly into the Abraj Al Bait complex for world-class shopping. Guests are also within miles of the Makkah Museum, Hira Cave, King Abdullah Zamzam Water Project, Masjid Al Haram Al Marwa Gate, and many other sites. The Zamzam Well is less than a quarter of a mile from the property.
An enormous and yet stylish property, it features two eateries – the Al Khairat restaurant serving meals throughout the day, and the Masharif lounge specializing in tea service. The hotel also has a concierge desk, luggage hold, 24-hour front desk, shoeshine services, laundry (for a fee), and some business services. Whatever a guest cannot find within the hotel, it is just steps to the shopping mall inside the Abraj Al Bait complex connected to the hotel.
There are more than 1,600 rooms, meaning this is a busy spot. The rooms range from classic twin rooms to luxury suites with views of Haram. Each is elegantly appointed with luxurious linens and bedding, a work desk, high-speed Wi-Fi, a sitting area, a well-appointed and private bath, climate controls, and phone services.
For travelers to Makkah, the Swissotel Al Maqam, Makkah is a premium option with top-notch service and all the amenities needed.
Latest deals for Swissôtel Al Maqam Makkah
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Swissôtel Al Maqam Makkah
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Wi-Fi available in all areas
- Flat-screen TV
- TV
- Cable or satellite TV
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Bathroom
- Shower
- Shower cap
- Additional bathroom
- Additional toilet
- Hairdryer
- Toilet
- Toilet paper
- Toothbrush
- Bathrobe
- Private bathroom
Dining
- Electric kettle
- Minibar
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Food can be delivered to guest accommodation
- Coffee machine
- Dining area
- Dining table
General
- Family rooms
- Seating area
- Slippers
- Interconnected room(s) available
- Sofa
- Telephone
- Carpeted
- City view
- Storage available
Services and conveniences
- ATM on-site
- Wake-up service
- Concierge service
- Safety deposit box
- Room service
- Key card access
- Bottle of water
- 24hr front desk
Accessibility and suitability
- Non-smoking rooms available
- Entire unit wheelchair accessible
- Increased accessibility
- Elevator
- Hypoallergenic
- Upper floors accessible by elevator
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
- Drying rack for clothing
Bedroom
- Fold-up bed
- Sofa bed
- Clothes rack
- Wardrobe or closet
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Workspace
- Fax/photocopying
- Desk
Parking and transportation
- Parking
Things to do
- Gift shop
Health and safety
- Daily housekeeping
Family friendly
- Cribs available
Reviews of Swissôtel Al Maqam Makkah
8.6
Very good
4576 verified ratings
Wonderful
2584
Very good
695
Good
467
Okay
233
Fair
242
Mediocre
117
Poor
238
Summary of reviews
Guests say
Guests appreciated the hotel's location and cleanliness, with many noting its proximity to Haram. However, there were significant concerns regarding customer service, with several reviews highlighting slow check-in processes and issues with staff responsiveness. Overall, while the hotel has many positive attributes, improvements in service are needed.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's breakfast?
The breakfast at the hotel is highly recommended, with a variety of options and excellent quality, according to many guest reviews.
Are there any concerns about the cleanliness of the rooms?
Some guests mentioned that the units were not the cleanest, and there were concerns about the space of the bathroom. However, the housekeeping service was praised by other guests for being very good.
Is the hotel staff accommodating and helpful?
The hotel staff is described as friendly, helpful, and accommodating by many guests, with quick responses to deal with any problems.
What are the hotel's unique offerings?
The hotel's unique offerings include a majestic view of the Kaaba, very close proximity to the Haram, and a variety of food in the breakfast buffet.
When is the best time to visit the hotel?
The high season is in April, offering an exceptional location and lovely employees, according to guest reviews. However, some guests mentioned that the hotel rates are extortionate for substandard rooms and service.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Consider booking a room with a view of the holy Kaaba, as several guests found the views to be amazing. However, some guests mentioned that the windows could be cleaner for a better experience.
Convenient Location
The hotel is just a 2-minute walk to Haram, providing ample time for religious activities. Additionally, each room is equipped with speakers connected to Haram, ensuring guests never miss any prayers.
Breakfast Variety
The breakfast buffet offers a wide variety of food, catering to different preferences. However, some guests felt that including more Asian food would enhance the breakfast experience.
Proximity to Nearby Attractions
The hotel's location is ideal for visiting nearby attractions such as Abraj Al-Bait Towers, Well of Zamzam, and the Sacred Mosque, all within walking distance.
Family-Friendly Services
While the hotel is well-equipped for most needs, some guests felt that facilities for young kids were lacking. However, the staff received praise for their exceptional service, especially the reception staff and cleaners.
Check Room Configuration
If traveling with family, ensure that the room configuration meets your requirements, as some guests had difficulty finding connected rooms for family stays.
Address Accessibility Needs
The hotel offers increased accessibility and wheelchair-accessible units, but some guests experienced delays in receiving a wheelchair upon request. It's advisable to communicate specific accessibility needs in advance.
Dining Experience
Guests appreciated the variety of dining options nearby, but some experienced issues with the service at the hotel's restaurants. It's recommended to communicate any dietary or dining preferences clearly to the staff.
Room Cleanliness
While the hotel offers spacious rooms with luxurious facilities, some guests noted that the units were not the cleanest. It's advisable to communicate any concerns to the staff for prompt resolution.
Address Booking Details
Ensure that booking details, especially regarding the number of guests and additional bed requirements, are communicated clearly to avoid any inconvenience during check-in.
Location
King Abdul Aziz Endowment, Abraj Al Bait Complex, P.O. Box 762, Mecca 21955
What's nearby
- Abraj Al-Bait Towers227 yd
- King Fahad Gate383 yd
- Well of Zamzam0.3 mi
- Kaaba0.3 mi
- Sacred Mosque0.4 mi
- Jannat al-Mu'alla1.1 mi
- Makkah Haramain High Speed Railway Station2.2 mi
- Hira Cave3.5 mi
- Jabal Al-Nour3.6 mi
- Mount Thawr3.7 mi
- Makkah Mall4.3 mi
- The Kiswa Factory of the Holy Ka'aba4.5 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
License number: 10007391
Essential information about Swissôtel Al Maqam Makkah
Low season | May |
|---|---|
High season | March |
Average price (weeknight) | $247 |
Average price (weekend night) | $261 |
When to book a room at Swissôtel Al Maqam Makkah
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 7.9 |
|---|---|
Distance to city center | 0.6 mi |