It’s the oldest hotel in the Clock Tower and hence dated. Need to improve the facilities substantially. The air conditioning is too cold and the bathrooms need update. Location wise it can’t go wrong and has decent value for money
5 stars
Pullman Zamzam Makkah
Photos of Pullman Zamzam Makkah
Overview
Located in the holiest city in Islam, The Pullman ZamZam Makkah is a landmark hotel located in the Abraj Al Bait complex in the heart of Makkah. There are 1315 guest rooms and suites at this luxury resort hotel, which offers five-star deluxe services, two dining options in the hotel, and beautiful views of the holy Kaaba. Guests can visit the nearby Grand Mosque, Jabal Al Nour, and other attractions. There are also more than 450 stores to explore in the Abraj Al Bait complex for guests who want to check out local shopping and markets.
The Pullman ZamZam Makkah hotel offers 24-hour front desk services, which include limo and car service, valet parking, sightseeing and tour planning assistance, reception, and more. There is a library at this hotel, as well as a public computer station for guest use, an onsite snack bar, and complimentary WiFi throughout the property. The hotel offers breakfast for guests, as well as daily housekeeping services and a select number of connecting rooms for families and groups traveling to Saudi Arabia.
The guest suites in this hotel all feature separate living and dining areas along with private, luxury baths that feature modern furnishings and luxury amenities. Rooms feature views of the city and Kaaba, with many rooms overlooking the haram. All of the guest rooms feature an individually-controlled sound system that is linked to the nearby holy mosque, allowing visiting worshippers to follow prayers and sermons from their room. Rooms also feature flat-screen TVs with modern furnishings.
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*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Pullman Zamzam Makkah
- Restaurant
- Room service
- Free Wi-Fi
- Valet parking
- Wi-Fi available in all areas
- Flat-screen TV
- TV
- Cable or satellite TV
- Free toiletries
- Airport shuttle
Services and conveniences
- Conference rooms
- ATM on-site
- Car rental
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- 24hr front desk
Bathroom
- Shower
- Additional bathroom
- Additional toilet
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
General
- Family rooms
- Seating area
- Interconnected room(s) available
- Landmark view
- Telephone
- Carpeted
- City view
- Storage available
Dining
- Electric kettle
- Minibar
- Dining room
- Restaurant
- Food can be delivered to guest accommodation
- Dining area
- Dining table
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Free toiletries
- Adapter
- Air-conditioned
Accessibility and suitability
- Non-smoking rooms available
- Increased accessibility
- Elevator
- Hypoallergenic
- Designated smoking area
Parking and transportation
- Parking
- Airport shuttle
- Valet parking
- Private parking
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Bedroom
- Socket near the bed
- Wardrobe or closet
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Things to do
- Gift shop
Family friendly
- Cribs available
Reviews of Pullman Zamzam Makkah
7.6
Good
4981 verified ratings
Wonderful
1597
Very good
699
Good
760
Okay
429
Fair
506
Mediocre
301
Poor
693
Summary of reviews
Guests say
Guests appreciated the hotel's convenient location and value for money, but many expressed dissatisfaction with the cleanliness and service quality, highlighting issues such as unclean rooms, poor maintenance, and inadequate staff response.AI-Generated from customer reviews
Reviews(3)
Q&A(5)
Tips(10)
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7.6 out of 10
56 reviews
8 out of 10
20 reviews
All reviews
The hotel is part of the huge Abraj Al Bait Complex, popularly called the clock tower. It’s one of the many hotels in the complex. We hade a suite with a partial view of the kaaba on the 23rd floor. Being part of the haram, it was very full. They have many lifts to go to your room and then lifts to go to and from the haram. There’s a big food court in the mall. Multiple Starbucks. The restaurant’s...
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Pros (+) Very near to haram
Cons (-) No gym facilities in 5 star hotel
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the best features of the Pullman Zamzam Makkah hotel?
The hotel's best features include its proximity to the Haram, very friendly staff, amazing customer services, and the beautiful views of the holy Kaaba.
What can guests expect from the room service at Pullman Zamzam Makkah?
Guests can expect prompt room service, available within minutes, and a location that is just perfect. The hotel is ideal for those who have small children and want easy access to the mosque.
What practical information should guests know about the hotel's cleanliness and room maintenance?
While the hotel offers clean toilets and acceptable rooms, some guests have mentioned that the room interiors look old and the furniture needs maintenance. Additionally, there have been reports of issues with the general room lighting and inadequate plug points for family rooms.
What are the common concerns about the hotel's food quality and variety?
Some guests have expressed dissatisfaction with the breakfast variety, quality, and the delay in service. Others have mentioned that the breakfast buffet was the only disappointing aspect of their stay.
When is the best time to visit Pullman Zamzam Makkah?
The hotel's high season is in June, while the low season is in September. Guests can plan their visit accordingly to avoid peak times and enjoy a more relaxed experience.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the Kaaba comes highly recommended.
Consider Visiting During Low Season
If you prefer fewer crowds, consider visiting in September, which is considered the low season, to avoid the high season rush in June.
Explore Nearby Attractions
Take advantage of the hotel's proximity to attractions like the Abraj Al-Bait Towers, King Fahad Gate, and the Well of Zamzam, all within walking distance.
Request a Renovated Room
Some guests reported issues with old furniture and maintenance. Consider requesting a renovated room to ensure a more modern and comfortable stay.
Take Advantage of the 24-Hour Front Desk Services
The hotel offers 24-hour front desk services, including limo and car service, valet parking, and tour planning assistance, making it convenient for guests to arrange transportation and sightseeing.
Check for Room Sound System
The individually-controlled sound system in the rooms, linked to the nearby holy mosque, allows worshippers to follow prayers and sermons from the comfort of their room.
Be Mindful of High Season Crowds
Guests noted that the hotel can get crowded during high season, particularly in June, so consider this when planning your visit.
Consider the Onsite Dining Options
While some guests praised the breakfast and dining options, others found them lacking. It's advisable to explore nearby dining options as well.
Utilize the Library and Computer Station
The hotel offers a library and a public computer station for guest use, providing additional amenities for leisure and business needs.
Be Aware of Maintenance Issues
Some guests reported maintenance issues, so it's advisable to check the room thoroughly upon arrival and report any concerns to the staff promptly.
Location
Abraj Al-Bait., Mecca 21955
What's nearby
- Abraj Al-Bait Towers146 yd
- King Fahad Gate247 yd
- Well of Zamzam423 yd
- Kaaba0.3 mi
- Sacred Mosque0.3 mi
- Jannat al-Mu'alla1 mi
- Makkah Haramain High Speed Railway Station2.3 mi
- Hira Cave3.5 mi
- Jabal Al-Nour3.5 mi
- Mount Thawr3.8 mi
- Makkah Mall4.3 mi
- The Kiswa Factory of the Holy Ka'aba4.5 mi
Policies
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
License number: 10001442
Essential information about Pullman Zamzam Makkah
Low season | May |
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High season | December |
Average price (weeknight) | $234 |
Average price (weekend night) | $211 |
When to book a room at Pullman Zamzam Makkah
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 7.1 |
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Distance to city center | 0.5 mi |