Basics
Kitchen
Accessibility and suitability
Bathroom
Dining
Parking and transportation
Media and entertainment
Laundry
Bedroom
Things to do
General
Services and conveniences
Workspace
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the best times to visit the hotel?
The high season at the hotel is in September, while the low season is in July.
How is the cleanliness at the hotel?
Some guests have mentioned cleanliness issues, such as smoke smell, dirty rooms, and sticky floors. However, others have found the rooms to be very clean.
What can I expect from the beds at the hotel?
Opinions on the beds vary. Some guests found them comfortable, while others mentioned that the beds were rough or not too comfortable.
Is parking available at the hotel?
Yes, the hotel offers free parking for guests.
How is the customer service at the hotel?
While some guests have praised the receptionist and staff for being polite and awesome, others have expressed frustration with the check-in process and the lack of staff presence.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Bringing Your Pet
The hotel is pet-friendly, and several guests appreciated the ability to bring their dogs along. However, it's advisable to confirm the pet policy and any associated charges before arrival.
Be Mindful of Check-in Procedures
Some guests experienced delays and confusion during the check-in process, especially for late check-ins. It's recommended to confirm the after-hours check-in process and ensure clear communication with the hotel staff.
Check Room Cleanliness
While some guests found the rooms clean and comfortable, others reported cleanliness issues, including odors and unclean bedding. It's advisable to thoroughly inspect the room upon arrival and promptly address any concerns with the staff.
Be Aware of Noise Levels
Several guests mentioned noise disturbances, including hallway odors, fire alarms, and disruptive guests. Consider packing earplugs or requesting a room in a quieter area of the hotel.
Confirm Smoking Policies
Some guests encountered issues with smoke odors in non-smoking rooms and common areas. It's advisable to confirm the hotel's smoking policies and request a room in a smoke-free environment if desired.
Plan for Nearby Activities
The hotel's proximity to attractions like Black Brook Golf Course & Practice Center and Mentor Civic Arena makes it convenient for leisure activities. Consider planning outings to these nearby attractions during your stay.
Address Any Concerns Promptly
If you encounter issues during your stay, such as cleanliness problems or noise disturbances, it's recommended to promptly communicate with the hotel staff to seek resolution or alternative accommodations.
Take Advantage of the Kitchen Facilities
The in-room kitchen facilities, including a refrigerator, microwave, and stovetop, provide added convenience for preparing meals. Consider utilizing these amenities for a more comfortable stay.
Be Prepared for Limited Services
Some guests noted challenges with limited staff availability and customer service. It's advisable to set appropriate expectations for service levels and be prepared for potential delays in assistance.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | August |
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High season | March |
Average price (weeknight) | $68 |
Average price (weekend night) | $75 |
Value for money | 7.0 |
|---|---|
Distance to city center | 4.2 mi |