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It was obvious the hotel had recently opened ( workmen still on site ) the location is excellent for exploring the Compiegne forest. However basic amenties in the hotel ( coffe tea making in the room ) non existent also very poor local facilities restaurants etc, overall a good basic reasonably priced hotel for business. A few more facilities would make it ideal for a family holiday in the local area. Poor facilities in the room and lack of local restaurants in the town.
Very pleasant stay. Would use again.
Delightfully warm welcome from the proprietor, who was discreetly attentive throughout our stay. Basic but comfortable family room. Simple but well-chosen breakfast buffet. Easy walk to local shops and restaurants - and the beach. The bathroom has a shower but no curtain.
WIFI for free, friendly welcome and breakfast service small room, shower room moldy
Very friendly, comfortable and clean. No bad points to comment.
Near to the beach
From the front, the hotel is quite pretty. Convenient for early ferry to UK from Caen. Bathroom was spacious and clean. Beaches are surprisingly pretty and sandy. The apartments to the rear of the property are somewhat square and characterless compared to the main hotel building. The double bed was harder than we're used to. Gravel path to the apartments a little noisy. The nearest seaside restaurants are about 2km away - better to drive if you have kids.
The politeness of the young couple who run it . Such a difference compared to England . !!!
It was a convenient location The hotel was of poor quality. Gave the impression of being run down. Badly in need of refurbishment. Not good value for money. Disappointed
We came because of Proust and becuase my Father had always wanted to come here. The setting is beautiful. The Hotel does not make enough of its Atrium and the tables are around the edge without a defined area to sit and have coffee or a drink. The Breakfast would have been excellent if the coffee and hot water had been hot. The caftiere was not full so only two cups of coffee possible. The food in the restuarant was abominable. I mentioned this to the Front desk but they said nothing. We have eaten a many of Frances' top restaurants and have been coming to France since the 1950'S. We ate the meal only becuase we had not eaten all day. The food is incredibly expensive and just nonsense. The rooms are showing their age with paint bashed etc.
The service, the quality and variety of the food, the position, and the general feeling of being somewhere special. Nothing
I liked the architectural style of this grand old hotel. The bar service was excellent. The staff was very helpful. The suite was not air conditioned and was somewhat stuffy with the windows closed. With the windows open, this particular suite was susceptible to the noise from the street and the casino. Other suites on the beach, east side would not have the problem of street or casino noise with open windows. Wifi reception on my computer was sporadic and was on a pay-as-you-go basis through Orange.
The rooms were pleasantly decorated, spacious, and the bathroom had a really good shower. We paid extra for the breakfast when we booked. When we checked in this was not mentioned and we had to ask about the breakfast. At first they said we didn't have breakfast included, then they looked it up and acknowledged that it was in fact included. No big problem, but if we hadn't asked we wouldn't have been told where to go or any of the details.
Very nice and confortable room in a great location The only missing service is clearly a pool!
Still one of the very best locations in this part of the Norman seaside, including Deauville. The room on 1st floor was directly located above the dustbin and supply area . Very noisy supplying and discharging started 4:00 a.m.
The location of the hotel. Very easy to check in and out. No reserved parking for hotel guests coming by car. Expensive breakfast.
We stayed here because of the Proust connection and were not disappointed. It is a grand old hotel that is absolutely beautiful. Staff was lovely and the breakfast was excellent. It is really, really expensive.
Breakfast was good; the room was comfortable if strangely decorated The fire alarm (practice?) which all but we seemed to ignore.
we had a four star room with fabulous seaviews, but 2 star service throughout the hotel. The hotel history seems to be what the hotel rests on which is not enough and very little attempt is made to enhance the experience. We were left feeling that it was our privelage to stay there and that there was no need to make any effort for the guests. The quality of the room luckily couterbalanced this. However, we would not return.
At first we thought it was too far out of the town but it was an easy drive and quieter than a hotel in the town would have been. We liked the attic room tho' s lift would have been nice! Buffet breakfast was good if a bit expensive.. The restaurant was closed on the Sunday which was a nuisance. We had to make do with some food we had in the car as we did not want to go into the town to eat.
Location, facilities, room with balcony, surrounding area.
Large rooms for France. Recommend the restaurant open 1 hour earlier.
the pool and reception no
Quite close to town.
The room was lovely and the restaurant was amazing. The location was a bit off the beaten path.
Superb restaurant. The bedroom was very stylish and comfortable. Good car-parking and with easy access to the ports Needed flannels (face-cloths). Coffee making facilities in the room would have been helpful. These were minor imperfections
The courteus and cooperative attitude staff, quality of the restaurant, good service, parking Slow, almost unusable WiFi internet in the rooms
Best food ever! None
Staff were extremely pleasant and helpful. Room was very elegant, modern and tastefully furnished. Breakfast selection was great and perfect for our needs. Superb restaurant. Only one English TV channel, BBC World News. No sports channels or Sky News.
The bedrooms were well designed and the beds were very comfortable....The restaurant was amazing for dinner with high class french cooking
Courtesy of staff, comfort of facility, and value of money. The design of the rooms is outstanding. Hotel is one of the best I visited recently The choise available at breakfast.
Externally the hotel is like a factory unit but inside it's an oasis of charm and refinement. The hotel has a famous restaurant which, alas, is closed on Sunday nights.
Very pleasant, relaxing 3 night stay. Very quiet, as our room was located at the back of the hotel, away from the main road. (There were not may other guests staying while we were there.) The location is good if you have a car, both for the city centre and other places of interest close to Caen. Very comfortable clean room, lovely bathroom, excellent shower. Friendly, helpful staff. Breakfast was more than adequate and beautifully presented although limited in variety and probably not worth 15 euros - ours was included in the price. We had lunch in the restaurant on one day and it was a indeed a memorable experience! Definitely worth the money. After the second night,soap and toiletries which we had been using were replaced with new ones, which I thought was very wasteful!
Very spacious, well located. Perfectly fine for an inexpensive place to sleep. Very friendly staff Very, very cheap feeling furniture. (The cabinet panel covering the dishwasher fell on my ankle when I tried to open it.) I'm also not a fan of bathrooms with no shower enclosure.
Location was convenient, in that it was close to the train and bus stations, but the surrounding area was a bit dull (10-15 minute walk to restaurants and old town)
the hotel staff was very courteous, quick to respond to my questions. The food was excellent and the wine selection very good. The room was small but I was travelling alone, so it was plenty sufficient, comfortable and clean.
In all a very nice hotel. The room though small had superb beds, and the bathroom had all the facilities including a bath and shower . It may only have a 2 star rating, but our experience was way above this.
The hotel was clean and pleasant and also near the port which was very convenient because we had an early ferry. The only bad point was that the hotel booked us in on my first name therefore they could not find the reservation easily.
Ideal for the Port which was reason for my visit. It was a bit pricey to park my motorcycle in the secure car park considering I just put it in a corner not even in a designated bay
Closeness to beach the room was very dark, a cold blue. It was claustrosphic.
it was a basic room with basic service and basic room details. we werer initially told the room would be available at 1.30 pm.So we came back at 2 pm and told the room would not be reay until 3 pm!? Un acceptabe???
Efficient check-in, clean warm room, in great location for ferry travellers
Proximity to port. Quiet hotel, very clean. Front desk staff very friendly and helpful. Restaurant no ambience...waitress bad tempered, carpets very threadbare. Dogs allowed in restaurant.
Very convenient for the Ferry Port, clean and with friendly staff Bedrooms are small, some have inadequate windows, and they tended to be difficult to ventilate in hot weather.
Good location for the ferry port. Overpriced with bathroom in need of refurbishment.Parking charged for three motorcycles in one space
Comfortable modern facilities throughout the hotel. Bedrooms where functional, comfy bed, tea and coffee making facilities, tv. The bathroom was clean with a powerful shower, good size cubicle and complimentary toiletries provided. The only dislike was the mugs in the rooms did not have handles and so were impractical for hot drinks.
We thought the rooms,showers,cleanliness were very good,the staff were helpfull and charming . We had chosen the hotel because it had a lift & this helped with the temporary immobility of my husband I felt there could be a place in the room to put ones discarded clothing, as we prefer not to hang things in wardrobes for fear of leaving them behind. We also thought that the menu was overpriced and insubstantial
Staff welcoming and helpful.Have a bit of chip on shoulder as my bank card was used in Oustreham before our arrival in a restaurant in the same town so a bit concerned about security so paid cash for everything. Rooms were cold and heating difficult to set. Coffee mugs really stupid- no handles- burnt fingers unless you wait for cold coffee. Restaurant bit to upmarket for rest of hotel- menu not available in English.
Everything, The staff were very friendly. The hotel looks new and everything was very well done. The room was lovely and had every amenity, including tea/coffee making facilities, which is rare in Europe generally. We will definitely stay there again. Absolutely nothing
The hotel is very comfortable. It is located close to the D-Day beaches (Sword Beach is 5-min drive away) and a 15-minute drive to Caen. The restaurant has great food at good prices. Staff are very friendly helpful.
Top quality at reasonable price. Obliging staff and ,although not cheap,very good food. Perfectly located for Caen ferryport.Would happily stay again.
location,room,breakfast,room service and staff excelent
friendly staff easy parking cost
Proximity to centre of town terrific. Underground car park very convenient. Easy access to restaurants, shopping and Chateau.
Welcoming environment in the hotel. Comfortable lobby, nice and friendly service.
Hotel easy to find clean and tidy rooms staff very helpful No real bad points
Happy that the reception staff spoke English and were helpful in booking taxis and advising re local information. I did not like the fact that I was unable to get any food before 7 p.m. in the hotel or in fact in the town. I had been travelling all day and there was nowhere to eat anything. Even the hotel's room service was not available in the afternoon - not until 7 p.m.
The location was good, and on Sunday morning there was a market outside.
Very noisy outside late into the night. Duvet too heavy and therefore too hot
Car Parking was convenient and so was the postion of the hotel. The restuarant was expensive and poor quality by comparison
Room (327) facing courtyard-very quiet despite city centre location.Excellent bed & opaque curtains-slept well. The air-conditioning was turned off.No fridge in room.Hot food not replenished at breakfast.
the constant helpfulness and charm of all the staff - they were always there to help. in fact we arrived one day early so had 4 nights and they were able to accommodate us - paid extra and had a deluxe room which was great. nothing at all
very comfortable and the duty manager was extremely polite and very helpful very difficult to find even for residents who very kindly offered to escort us. Much clearer directions with greater information particularly about being able to use vehicle on pedestrian access
Spacious room, very friendly staff and secure parking
Very conveniently located and comfortable room. Excellent breakfast. Helpful staff.
Facilities, staff and breakfast buffet all excellent. Initial approach to hotel by vehicle was ackward as it required us to drive down a bus/taxi only lane but once we figured that out, everything else was ease. On-site parking is available in a secure underground garage but it is limited so book ahead.
staff where excellent
Good location Car park is very difficult to use (very tight entrance, exit and little room).
The location, and the reception staff went beyond their duties to help us during the strike action.
We were only there to sleep a few hours, but it was a nice hotel. Breakfast was nice too. The young man at the desk was incredible! Very difficult to find even with the car navigator, hotel maps, map24 etc. If you don't know Caen, the minute you get in the city, call them on the phone, they speak English perfectly, and they'll guide you in.
in the city centre noisy if room on the side of the street
convenience of a kitchen for small meals no laundry facility
Location - finding it was easy and close to bus, tram & shopping. Parking - enough on site. Friendly hotelier with good English. VERY clean! Not spacious, but comfortable. No English TV channels - some English news channels like Sky, CNN or BBC would have been nice. Tiny espresso cups, can't have a 'normal' cup of coffee.
The price of the room The room layout
The hotel was fine;however, the staff only worked until 1900 and I arrived late the night of check-in ... but the staff left keys to the room out for me. Not daily room cleaning service.... no fresh towels the second day.... no toilet paper, shampoo, etc....
The appartment was very clean although furniture outdated. Concept was good Short checking-in hours - 2 hours on a weekend!
The ability to cook in if I so desired. The room was clean and relatively spacious, the bed comfortable, the shower superb. The hotel was too far removed from center city, and wanted to charge me 10 euros simply to give me access to the phone line.
The price, the location, the kitchen facilities No housekeeping during the stay
Very comfortable and quiet no electric kettle or tea cups only problem
I loved that it had a kitchenette. The rooms were very clean. The hotel was close to everything without being downtown. The only thing I did not like was the bed. It was suppose to be a double bed but it was actually a bed under a bed.
Free parking, large clean room, and comfortable bed.
The staff were very helpful and the rooms were cleaned with fresh linen everyday. The hotel is very central and there is a short walk to shops, food, restaurants. Breakfast is reasonably priced and car parking opposite is also reasonably priced for 24hrs. It would have been nice for the hotel to have a restaurant for evening meals and a better bar area. The rooms lacked comfortable seating.
central location, overlooking a square with trees and flowers
Proximity to the airport was important, we enjoyed the breakfast at the loby restaurant as well.
Town Centre Location was very good No parking, however public underground opposite
Location, modern, clean no
Friendly staff,excellent location
The behavior of the rep was very good.And they can speak English very well. I wish they serve only boiled egg at the breakfast.
One of the better hotels I have stayed in, it ticked most of the boxes. Clean,Friendly, Helpful, Location etc. The rooms were too hot, the air conditioning unit did not work it continually blew out heat.I switched it off and slept with the window open
excellent location, clean and modern and quiet
The room is in good sizeand internet is perfect no
this hotel was very central and the lift was very welcome.the doubleglaseing was good in the summer this room was very hot and with 2 night clubs across the road the windows had to stay shut,the room the bathroom were very small
A good stay spoiled by a very noisy street - no sleep until 3 am.
Comfortably situated with respect to the city center. A quiet, nice place for travelers. There are several good restaurants in the vicinity. Parking facility is not available for the hotel's guests.
Able to walk to location from train station. Uncomfortable bed.
I thought it exuded a warm, friendly atmosphere There was nothing I disliked about it
Staff very attentive & responsive to reservation process & confirmation. Nothing. Very nicely done.
Excellent location for town of Caen. Good for shopping. Parking a problem. Breakfast not good value for money. Nice hotel overall but for a 4 star rating needs a bit more. Bathroom very sparc with accessories, hair dryer very poor wall mounted. Bar expensive for drinks.
was wonderful and friendly. Diner was outstanding! too much rain...but I guess you cannot control
The service overall was predominantly very good, especially at the restaurant. On arrival we came down for a drink after check in, we were kept waiting about 20 minutes before we were able to get a drink, I had to ask her her 3 or 4 times during that period,This was the only blip, the service thereafter was very good from the reception desk.
Superb food and service
Very friendly and helpful hotel staff. Excellent location very close to old city centre, shops and restaurants. Wonderful buffet breakfast. The 'standard' room was a bit on the small side, but ok. We had enough room for the 2 of us.
Hotel is clean, quiet and has very helpful staff
Outstanding food, excellent staff, wonderful atmosphere, good location. I first stayed here about 15 years ago and the level of service and quality of the food has been maintained with the same level of excellence and care - an outstanding tribute to the dedication and care of the management and staff at Le Dauphin.
Quiet, parking possibility, very good situation
A high standard hotel in an excellent city centre location. Good parking.
Location a little out of town centre and right on the ring road. In room internet was advertised as being free, but didn't work at all and hotel staff had no idea about it.
The room was comfortable and spacious and close enough to Caen In the room there was a chair which was a little bit dirty.
Clean, comfortable hotel. Some members of reception staff were rude and unwelcoming.
An excellent hotel to use for a night's stay whilst travelling through France. Clean, comfortable & a good atmosphere.
The hotel lobby was clean and the outdoor pool area looked nice It was not clean at all. Our room had filthy carpets.
Paper cups and poor tea / coffee making facilities. The cost of drinks at the bar. Lack of bath towels in the room
Very accessible location, restaurant was good, would recommend.
Good for staying for a night. Not the worst of the Novotel hotels (comparing to Le Mans at least), but will not stay there next time. Actually do not recommend Caen at all, Rouen is much more interesting.
Large, comfortable and clean room and spotless bathroom. Easy access by tram into Caen centre.
excellent launching site for surrounding countryside