Enjoy the staff and location. Would recommend.
4 stars
Sevilla Palace
Avenida Paseo de La Reforma 105, 6030 Mexico City, Mexico City Federal District, Mexico
Mexico City, Mexico
See location+52 555 705 2800Photos of Sevilla Palace
Overview
Hotel with 2 restaurants, steps from Paseo de la Reforma 2 restaurants, an indoor pool, and an outdoor pool are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a health club, and a poolside bar. Sevilla Palace Hotel offers 413 air-conditioned accommodations with safes and complimentary bottled water. 40-inch flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily. An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a health club.
Latest deals for Sevilla Palace
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Sevilla Palace
- Outdoor pool
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
Services and conveniences
- Business center
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Bottle of water
- 24hr front desk
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Body soap
- Air-conditioned
- Conditioner
Bathroom
- Shower
- Additional bathroom
- Bathtub
- Spa bath
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
General
- Family rooms
- Seating area
- Inner courtyard view
- Sofa
- Telephone
- City view
- Storage available
Dining
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Food can be delivered to guest accommodation
- Coffee machine
Pool and spa
- Hot tub
- Indoor pool
- Outdoor pool
- Sauna
Accessibility and suitability
- Increased accessibility
- Elevator
- No smoking
- Designated smoking area
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Family friendly
- Babysitting or child care
- Cribs available
- Child pool
- Pool cover
Parking and transportation
- Free parking
- Valet parking
- Private parking
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Workspace
- Fax/photocopying
- Desk
Things to do
- Gift shop
- Beauty salon
Health and safety
- Daily housekeeping
- Safe
Outdoor
- Terrace/Patio
Fitness
- Fitness center
Reviews of Sevilla Palace
8.6
Very good
3128 verified ratings
Wonderful
1598
Very good
604
Good
461
Okay
165
Fair
150
Mediocre
56
Poor
94
Summary of reviews
Guests say
Guests appreciated the excellent location of the hotel, with many noting its proximity to key attractions and good restaurants. However, several reviews highlighted significant service issues, including extra charges for food without explanation and poor response times from staff. Cleanliness was generally well-received, but some maintenance problems were also mentioned.AI-Generated from customer reviews
Reviews(3)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8.6 out of 10
557 reviews
8.3 out of 10
5 reviews
9.2 out of 10
3 reviews
7.1 out of 10
3 reviews
All reviews
Cons (-) My family and I were trapped in the elevator at floor 20 and it was shaking. Emergency button did not work. I has to call the front desk from my cell phone. The maintenance personal was very helpful but no one aproched is to apologize. I requested to speak to the manager and just stated that he was aware and offered a free brakefast to compensate the incident. I asked him to make sure they work on...
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Pros (+) Excellent location, right in the middle of Reforma, very good places nearby.
Cons (-) Not very well maintained, the showerhead was not working well, and the safety deposit box was out of batteries.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's standout amenities?
The hotel offers a rooftop pool with warm water and an amazing sunset view of the city, as well as a heated outdoor pool and a hot tub. Additionally, the hotel provides daily housekeeping, contactless check-in/check-out, and physical distancing in dining areas for the safety and comfort of guests.
Is parking available at the hotel?
Yes, the hotel offers free parking and valet parking for the convenience of guests. However, it's worth noting that during events on Paseo de la Reforma, accessing the parking garage may be challenging due to street closures.
What can guests expect from the hotel's dining options?
The hotel features a restaurant and a bar/lounge, offering a great breakfast and a pleasant ambiance. Guests can also have food delivered to their accommodation and enjoy coffee from the coffee shop. However, some guests found the breakfast slightly overpriced.
How is the hotel's cleanliness and customer service?
The hotel provides daily housekeeping and enhanced cleaning, ensuring a clean and safe environment for guests. While some guests praised the friendly and accommodating staff, others expressed concerns about the service, particularly at the reception.
When is the best time to visit the hotel?
The high season at the hotel is in January, while the low season is in May. It's recommended to request a room on the 8th to 10th floor for better Wi-Fi connectivity, as some guests experienced issues with the internet speed on higher floors.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Take Advantage of the Rooftop Pool
Guests enjoyed the rooftop pool and hot tub, which offer stunning city views and a relaxing experience.
Consider the Hotel's Central Location
The hotel's central location was praised by many guests, making it convenient for exploring nearby attractions and accessing public transport.
Be Mindful of Noise Levels
Some guests reported that noise from neighboring rooms could be heard, so light sleepers may want to consider this when choosing a room.
Check the Gym Facilities
While the rooftop pool received positive feedback, some guests found the gym to be small and outdated, so it's worth considering if this amenity is important to you.
Be Prepared for Older Decor
Several guests mentioned that the hotel is starting to show its age, so those expecting modern furnishings and decor may want to adjust their expectations.
Take Note of Staff Friendliness
While many guests praised the friendly and helpful staff, a few others reported less positive interactions, so it's worth being aware of potential variability in service.
Consider Noise from Street Events
Guests noted that street closures during events could make accessing the hotel's parking garage difficult, so it's advisable to check for any upcoming events during your stay.
Be Aware of Potential Maintenance Issues
Some guests reported issues with room maintenance, such as leaking toilets and outdated facilities, so it's advisable to check for recent reviews regarding this aspect.
Enjoy the Nearby Attractions
The hotel's proximity to various attractions, restaurants, and public transport options makes it a convenient choice for exploring Mexico City.
Location
Avenida Paseo de La Reforma 105, 6030 Mexico City, Mexico City Federal District
What's nearby
- Museo de Arte Popular0.6 mi
- Zona Rosa0.7 mi
- El Ángel de la Independencia0.8 mi
- Paseo de la Reforma0.9 mi
- The St. Regis Mexico City1.2 mi
- Plaza Garibaldi1.2 mi
- Plaza de la Constitucion1.5 mi
- Catedral Metropolitana de la Ciudad de México1.5 mi
- National Palace1.6 mi
- Chapultepec Forest2.5 mi
- World Trade Center Mexico City2.9 mi
- Foro Sol Autodrome4.3 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Sevilla Palace
Low season | December |
|---|---|
High season | October |
Average price (weeknight) | $90 |
Average price (weekend night) | $94 |
When to book a room at Sevilla Palace
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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FAQs when booking at Sevilla Palace
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See most recommended stays in Mexico CityGood to know
Value for money | 8.4 |
|---|---|
Distance to city center | 0.9 mi |
Nearest Airport | Mexico City Benito Juarez |
Distance to airport | 5.5 mi |
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