It was fine, but nothing to write home about. Staff were wonderful, probably the best part.
4 stars
The Gates Hotel South Beach - a Doubletree by Hilton
Photos of The Gates Hotel South Beach - a Doubletree by Hilton
Overview
The Gates Hotel South Beach, a Doubletree by Hilton, is a relatively new upscale hotel that is located right in the heart of South Beach, Florida. It is just steps from the Atlantic Ocean, and those who stay at the hotel will find that it is quite convenient to all of the various locations and attractions in the area. The hotel has 235 modern guestrooms, and this includes 17 suites.
Guests will find many options available, and they can choose from standard guestrooms with one king or two queen beds. They can also choose the suites if they need space. Accessible rooms are also available. Some of the various types of amenities found in the rooms include coffeemakers, premium bedding, workstations, ergonomic chairs, large televisions, and complimentary wireless Internet.
The Gates Hotel South Beach has amenities and services for guests, as well. The hotel features a business center, along with meeting rooms. There is a concierge desk, a gift shop, lounge, safety deposit box, and a pantry market on-site. In addition, guests will be able to enjoy the pool, as well as the fitness room. Complimentary breakfast is available, too.
Staying at the hotel will put guests just a short distance from the beaches. The location of the hotel makes it quite easy to explore all South Beach has to offer. Visitors could head to Jungle Island, the Lincoln Road Mall, Bal Harbour, the Miami Convention Center, Bayside Marketplace, one of the many museums in the area, and much more.
Latest deals for The Gates Hotel South Beach - a Doubletree by Hilton
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at The Gates Hotel South Beach - a Doubletree by Hilton
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
- Business center
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Concierge service
- Safety deposit box
- Entertainment staff
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Tour desk
- Express check-out
- Private check-in/check-out
- 24hr front desk
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Allergy-free room
- No smoking
- Designated smoking area
Dining
- Snack bar
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Food can be delivered to guest accommodation
- Coffee machine
Things to do
- Gift shop
- Beach access
- Bicycle rental
- Board games/puzzles
- Golf
- Pool table
Pool and spa
- Pool bar
- Heated pool
- Hot tub
- Outdoor pool
Parking and transportation
- Parking
- Parking (surcharge)
- Valet parking
- Private parking
Outdoor
- Terrace/Patio
- Beach towels
- Balcony
Bathroom
- Hairdryer
- Private bathroom
Workspace
- Fax/photocopying
- Desk
General
- Family rooms
- Storage available
Media and entertainment
- Shared lounge/TV area
Laundry
- Laundry service
Health and safety
- Daily housekeeping
Family friendly
- Swimming pool toys
Fitness
- Fitness center
Reviews of The Gates Hotel South Beach - a Doubletree by Hilton
7.7
Good
1937 verified ratings
Wonderful
681
Very good
308
Good
314
Okay
174
Fair
152
Mediocre
96
Poor
213
Summary of reviews
Guests say
Guests appreciated the hotel's great location near the beach and good amenities, but many expressed dissatisfaction with the service quality and high additional fees, including resort and parking charges. Issues such as cleanliness and ongoing construction were also noted as concerns.AI-Generated from customer reviews
Reviews(8)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
7.8 out of 10
306 reviews
7.8 out of 10
8 reviews
All reviews
Pros (+) Nothing
Pros (+) Room was clean and nicely decorated.
Cons (-) Staff seemed a little lackluster. View left something to be desired.
Cons (-) very poor serice at the desk - when someone was present. They made commitments, then didnt followup - multiple times. Restaurant staff was friendly, but very slow to respond - multiple times. Luke Knutsen was excellent, when he was working things got done. I know his name becuase he stood out as the busiest and he initiated conversations to see if everything was ok.
Pros (+) Hotel is great and the Staff is amazing!
Cons (-) Parking - $42.00 per night is too much!
Pros (+) Front desk people and valet very polite...
Cons (-) ...Other people working there, not so much. If you are a Hotel employee of no matter what you do, you have to make all the guest comfortable. Let them ride the elevator first for example, or let them go first through the hallway (specially if the guest has suitcases or bags), don't try to cut them off.
Pros (+) Location
Cons (-) Poor customer service, first room they gave us was dirty. Staff seemed tat they didn't care
Pros (+) The staff at front desk n bartender victor
Cons (-) Housekeeping is horrible they don't clean your room they just straighten it up. I had to tell one of the ladies to clean the toilet just don't flush it and the majority of them don't speak English so they never understand what you're asking tgem
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the amenities available in the rooms?
The rooms feature coffeemakers, premium bedding, workstations, ergonomic chairs, large televisions, and complimentary wireless Internet.
Is there complimentary breakfast available at the hotel?
Yes, complimentary breakfast is available for guests.
What are the nearby attractions to the hotel?
Nearby attractions include Miami City Ballet, Fillmore Miami Beach, Holocaust Memorial of the Greater Miami Jewish Federation, Lincoln Road, and more.
What can guests expect during their stay at the hotel?
Guests can expect a clean and comfortable room, friendly staff, and access to a hot swimming pool. The hotel also provides beach access and has a good location.
Is valet parking available at the hotel?
Yes, valet parking is available for guests.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Consider Room Selection Carefully
Some guests reported issues with room cleanliness and maintenance, so it's advisable to carefully review room options and consider requesting a room with pool view or terrace for a better experience.
Check for Noise Levels
Several guests mentioned noise issues, particularly from the bar downstairs, so light sleepers may want to inquire about quieter room options or use earplugs.
Be Mindful of Check-in Times
Guests have experienced delays in room readiness, so it's wise to manage expectations regarding check-in times and be prepared for potential waits, especially during peak periods.
Explore Nearby Attractions
Take advantage of the hotel's proximity to various attractions such as Miami City Ballet, Lincoln Road, and the Miami Beach Architectural District for a well-rounded South Beach experience.
Verify Reservation Details
Some guests encountered issues with reservations not being on file, so it's recommended to double-check reservation confirmations and ensure all details are accurate before arrival.
Consider Parking Alternatives
Parking at the hotel can be expensive, so guests may want to explore nearby parking options or public transportation for cost-effective alternatives.
Be Aware of Additional Fees
Guests have reported unexpected charges, such as a deposit for incidentals, so it's important to clarify all potential additional fees and policies during the booking process.
Plan for Breakfast
As breakfast may not be included, guests should plan for meals accordingly and explore nearby dining options or utilize the hotel's pantry market for convenience.
Utilize Beach Access
Take advantage of the hotel's beach access, which is highlighted as a positive feature by several guests, to enjoy the nearby beach and ocean activities.
Engage with the Staff
Despite some negative feedback, many guests praised the friendly and supportive staff, so don't hesitate to engage with them for assistance and recommendations during your stay.
Location
2360 Collins Avenue, Miami Beach, FL 33139
What's nearby
- Miami City Ballet241 yd
- Miami Beach Convention Center0.5 mi
- Miami Beach Botanical Garden0.5 mi
- Fillmore Miami Beach0.6 mi
- Holocaust Memorial of the Greater Miami Jewish Federation0.6 mi
- Lincoln Road0.8 mi
- Miami Beach Architectural District1 mi
- Temple Beth Sholom1.1 mi
- Flamingo Park1.2 mi
- Lummus Park1.3 mi
- Wolfsonian-FIU1.3 mi
- Ocean Drive1.5 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about The Gates Hotel South Beach - a Doubletree by Hilton
Low season | June |
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High season | April |
Average price (weeknight) | $290 |
Average price (weekend night) | $314 |
When to book a room at The Gates Hotel South Beach - a Doubletree by Hilton
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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FAQs when booking at The Gates Hotel South Beach - a Doubletree by Hilton
Nearby hotels and places to stay
Closest
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See most recommended stays in Miami BeachGood to know
Value for money | 7.5 |
|---|---|
Distance to city center | 1.0 mi |
Nearest Airport | Miami |
Distance to airport | 9.9 mi |