8.0 ExcellentJul 3 2021
Did not realize tax was not included in the online price when I booked. I ended up spending an additional $99 upon arrival. It was still much cheaper than the other places that were closer to my home. Nice friendly customer service made it better to accept.
10.0 ExcellentJun 23 2021
Very kind, helpful staff. Got a good little car that was economical. It was expensive, but reasonable for Miami beach.
2.0 MediocreJun 5 2021
It was awful!! NEVER recommend this agency. We arrived by 8:00 am as per the agreement. They were not open on time. They then declared THEY HAD NO CAR! They never said they were sorry, helped to find a solution or empathized. The associate and the manager just “walked away” I have never had such a horrible example of customer service.They could have worked on finding another vehicle for us. We were on time constraints and needed to leave that morning. We arranged everything in advance so as not to have issues. The nearest agency was a cab ride away. They were helpful, efficient, polite, respectful and pleasant!! Unfortunately we had to pay THREE times the price!
2.0 MediocreMay 22 2021
Thrifty did not have a vehicle available and did not help in finding another location with available cars. Blamed it on the third party supplierThey need to honor a pre-paid, or any other, advance reservation. I will never use them again and not sure about ever using a third party on-line booking site like Kayak, priceline, etc...
2.0 MediocreApr 30 2021
Nothing.I made the reservation days in advance and they didn't have a car. They said I could be wait listed for much later in the day. I went to talk with them the day prior to ensure that had a vehicle and they were closed during supposed open hours of operation. I had to alter my plans due to Thrifty not working with the third party reservation. I had not been contacted by Thrifty to say no car available.
6.0 GoodApr 24 2021
Staff was friendly.Even with a reservation, it took an hour to get the car.
2.0 MediocreMar 7 2021
Nothing. NEVER RECEIVED CARKAYAK OVERBOOKED THE LOCATION BY 35 CARS. THERE WAS A FOUR DAY WAIT FROM MY SCHEDULED PICKUP TIME. Absolute trash, you guys at kayak.
4.4 OkayOct 22 2019
1. The vehicle we ordered was not available. 2. The Vehicle was not full with fuel. 3. We needed to change the drop-off location and it would cost more than then entire week of rental.Change fees should not be more than an entire rental for one full week. Thrifty is stealing.
8.0 ExcellentAug 11 2019
Rental location was only 1 block away from our first hotel in Miami Beach, so that was great. We then used the car to drive to the Keys.Rental agent was very pushy about buying the toll road option.
6.4 GoodJun 19 2017
The employee arrived late, after the opening hour. We can't dropoff outside business hours ans there is no free parking on Miami beach, so we had to pay USD$19 for the parkijng (1 night) to bring back the car the morning after... Which makes the overall rental price much higher than expected.