Pros: The on screen check-in "expert", Kathy, was excellent, very knowledgeable and clear.
Cons: The car's air conditioning conked out on the drive to Palm Beach from Miami. It seemed that the engine for this small car just was not able to handle highway speed and AC. However, interestingly, on the return drive, the AC worked fine. (Perhaps it just needed the 3 hour rest it had.)
The on screen person for the return processing, did not know that he was supposed to process returns -- he got up, went to see his supervisor, I think, and returned then knowing that he was supposed to process returns. He may have been new, but was clearly not well trained. Odd.
The car's back seat was rather dirty -- looked like the vacuum just missed it. Fortunately, we just needed the front seats.
Overall, I would not rent that particular car again, but the experience was mediocre, not terrible, in general.