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Good location, nice old building Poor room facilities - no bathroom mirror, no bedside light, pathetic shower. Breakfast started too late for, and overall the hotel was expensive for what was available
Food was excellent
I found the staff really friendly and helpful and ate in the hotel restaurant each night, although relatively empty I found the food to be of an exceptional standard. I would recommend this hotel for a short stay.
Friendliness and attentiveness of staff
The room was very cosy, the food was excellent and the staff were efficient and helpful. Single room was a little small would have liked a bath rather than a shower
Very good restuarant
The peace and comfort The bathrooms could be improved. They functioned fine but looked a bit tired and need of new tiling
the inclusive rate for breakfast was very good value for money
The room was spacious, had a four poster bed and was very comfortable. Breakfast was excellent. The bathroom was tiny compared to the large bedroom and was rather tired and dated. Dinner was very average and the restaurant and bar areas had zero atmosphere. 1980's music playing at such a low volume it was pointless. Staff, whilst polite, didn't seem very customer oriented. I was made to wait ages to check in and then again when trying to order drinks even though I was the only one at the bar
Convenient location. Good value. Nice Rooms. Occasionally noisy guest in above or nearby rooms. Not a major problem though.
Bedrooms were spacious well fitted and homely.Food, albeit served in the main bar was good quality with a comprehensive menu. Staff friendly Two minor criticisms were the lack of a residents lounge area, and having to use the main bar as a reception area.
Friendly staff, good food and excellent cleanliness
very good value for money, the breakfast very good
Cannot fault it. Excellent breakfast polite staff & room. Real value for money . None
We were accommodated in one of the "cottages" which was excellent.The food / restaurant / service was very good.
Helpful staff and a clean, comfortable room with fresh flowers. The whole place had a friendly atmosphere. Central position.
The food Just a small point. The tables in the bar/eating area were always sticky, they need to be cleaned properly.
good beds, well-equipped, good breakfast
Friendly and helpful staff. Good pub food. Efficient breakfast service. Clean rooms. Good shower. Lots of towels.
The quality and cleanliness of the bedroom. Service and pleasantness of staff at breakfast.
Rooms really cosy. Bar staff pleasant and food quick and hot
Excellent food, very clean and friendly staff
Nice clean room, and good food and service in the bar Limited Breakfast period ie 7:45 - 9 at the weekends! And few staff available to service breakfast. We had to go looking for someone to serve us
Quiet, Neat Presentation, Rural location(small village, very helpful staff, very good local dinner and breakfast menu, overallo good value for money
The room was clean and fresh, food excellent, very pleasant staff both friendly and welcoming. Enjoyed a meal in the lounge bar in the evening. Nothing
The Street lights shone into the room as it only had blinds.
Food, location. Weather, but you can't blame the hotel for that!
al but no elevator elevator
A warm welcome again. Full Scottish breakfast excellent as always. Er... a higher chair for the desk would be ideal for working. That's about it, though.
I experienced the worst customer service ever - I received the rudest of telephone calls from the management on my return home accusing me of 'having a man in my room'. It was actually my husband who visited me for dinner and left due to needing to get to the airport that night for a filght connected with business. They then subsequently and fraudulently took money from my bank account via the debit card used in settling my account - my bank informs me that due to chip and pin this shouldn't be able to happen, but sometimes does.
Friendly atmosphere and staff
Refurbishment in hand.
Very well-appointed rooms and excellent cuisine. Outside appearence did not do it justice.
Room/decor/fittings was of high standard and excellant.Very comfy. The bathroom lino was very badly fitted with it puckering up and coming away - very in contrast to rest of room. Lino fitter should have been recalled.
Service was very friendly and efficient
Nice, cosy, big room. Nicely refurbished dinig room. Friendly staff. Hotel facilities and Bar closed very early for a Saturday night (app. 11 m)
Lovely well decorated clean and comfortable room, pleasant warm breakfast room, good breakfast just right for a cold day. We arrived late and could not get anything to eat at all (even a sandwich) hotel then closed at 11 so getting a pint was rushed as they where keen to lock up. But to be fair It is off season and this was more of a feature of the whole area and not the hotel.
Friendly staff, modern design and very clean. We are used to a king bed so found double bed too cramped.
Clean if somewhat over fussy The room was small (converted attic) and not up the standard we expected for the price. The dinner was good but overelaborate and expensive. It called itself a hotel with associated prices but was actually a good b & B.
The service was friendly and the food was excellent.
The dinner was excellent, not only regarding the quality of the food, but even as a social event. I missed a telephone in the room and internet access in the hotel.
hotel and staff were really nice
A very nice dinner beautifully served. Also very nice bedrooms and bathrooms
Peaceful location in a beautiful area, great food, very comfortable room etc, a perfect place for a weekend break.
High standard - attention to detail - fine house, beautifully furnished - friendly welcome by owners -exceptional food & service- felt home from home . Nothing was too much trouble. Intend to return for a longer break. A shower in the bathroom would have been nice.
Small immaculate hotel quiet position top quality food Having to share a table with other guests. No choice of menu.fixed eating time.
Location and room Cats,dogs, only one menu - no choice, no seperate table to dine or have breakfast, feeling of bordingschool was apparent.
Everything. Bedroom and en suite spacious and very clean. Full breakfast included. Would prefer individual tables in dining room
warm welcome - hospitable hosts - very spacious and comfortable rooms - delicious breakfast. surroundings are pleasant and Moffat (10 mins drive away) is a delightful market town
We had a wonderful stay at Marchbankwood Guest House! The welcome was very warm and on arrival a complimentary cup of coffee was offered. The rooms are very large, comfortable and have excellent views.There is a cosy guest lounge and spacious dining room on the ground floor. The bathroom was large and clean and the bedroom (and all other rooms) were clean and tidy. Everything we needed was available. The hostess is very friendly and cooked us a delicious breakfast! We hope to visit this guest house again.
Couldn't fault Marchbankwood from the big comfortable bed to the fantastic breakfast and the welcoming host - perfect. Such a beautiful setting too.
lovely setting comfortable bed and large room with excellent management
It was a great experience. Wonderful hosts and super bed which we did not want to get out of. Lovely breakfast and the views are to die for. Pity they are selling up!!
Welcoming, quiet and peaceful
Lovely hotel in great location an excellent value for money
Very friendly owner. Large bedroom Excellent breakfast - very varied choice and well presented Very large and comfortable bed Free WiFi Good parking available Great views (when not raining!) Easy access to road network and Moffat No major problems but attention to detail of the following Room heating needed attention - radiators need bleeding Hot water in bathroom only luke warm Shower very temperamental Very small crt type television in room Toilet seat very loose
Excellent place to stay. Spotlessly clean, very comfortable and spacious, beautifully decorated room as part of an elegant house with stunning views.Sally is a thoughfull hostess offering her lovely home for an enjoyable break on the way into Scotland, a few minutes off the motorway - not that you'd know it once you have arrived.
A delightful stay in a lovely house with excellent hosts who went out of their way to make me feel welcome and comfortable.