Pros (+) Everything, exceptional service, friendly staff and the food is great.
5 stars
Serena Beach Resort and Spa
Photos of Serena Beach Resort and Spa
Overview
Featuring a private beach and an outdoor swimming pool, this 5-star hotel is located in Mombasa. It also features outdoor tennis courts, a sauna and 24-hour room service.
Serena Beach Resort & Spa has been recently refurbished and offers a beauty centre, an express check-in and check-out feature and a coffee bar. Guests can enjoy the recreational facilities on offer, such as squash courts, a dart board and a playground. Also available at the hotel is a 24-hour front desk, which offers luggage storage and an airport shuttle service.
Serena Beach Resort & Spa provides 164 rooms, all of which are equipped with a spa bath, a mini bar and cable/satellite channels. Hot drinks can be made with complimentary coffee and tea supplies.
Serena Beach Resort & Spa provides an on-site bar, where guests can enjoy a drink either indoors or alfresco on the outdoor terrace.
The hotel is situated less than a 10-minute drive from Bamburi Airport. Activities including snorkeling and water activities can be enjoyed nearby.
Latest deals for Serena Beach Resort and Spa
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Serena Beach Resort and Spa
- Private beach
- Snorkeling
- Outdoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
Things to do
- Gift shop
- Eco tourism
- Fishing
- Board games/puzzles
- Game room
- Golf
- Darts
- Scuba diving
- Diving
- Snorkeling
- Evening entertainment
- Cooking classes
- Beauty salon
- Karaoke
- Bowling
- Table tennis
- Pool table
- Water sport facilities (on site)
- Windsurfing
Services and conveniences
- Business center
- Car rental
- Wake-up service
- Concierge service
- Entertainment staff
- Currency exchange on-site
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Tour desk
- Express check-out
- Private check-in/check-out
- 24hr front desk
- Safety deposit box
- Bottle of water
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Trash cans
- Conditioner
General
- Family rooms
- Garden view
- Inner courtyard view
- Interconnected room(s) available
- Lockers
- Storage available
- Sea view
- Seating area
- Slippers
- Sofa
- Telephone
Dining
- Electric kettle
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Snack bar
- Breakfast in the room
- Tea/coffee maker
- Coffee machine
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Bathtub
- Toilet
- Toilet paper
- Walk-in shower
Family friendly
- Babysitting or child care
- Cribs available
- Kids meals
- Kid-friendly buffet
- Indoor play area
- Kids' outdoor play equipment
- Complimentary breakfast
- Playground
- Baby safety gates
Pool and spa
- Spa
- Hot tub
- Outdoor pool
- Pool towels
- Spa and wellness center
- Massage
- Sauna
Outdoor
- Private beach
- Garden
- Terrace/Patio
- Beach towels
- Grill
- Balcony
Accessibility and suitability
- Designated smoking area
- Non-smoking rooms available
- Increased accessibility
- Elevator
- Upper floors accessible by stairs
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
- Iron and ironing board
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Private parking
- Shuttle service (additional charge)
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Shared lounge/TV area
- TV
Bedroom
- Socket near the bed
- Sofa bed
- Clothes rack
- Wardrobe or closet
Fitness
- Aerobics
- Fitness center
- Tennis
- Squash
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
Reviews of Serena Beach Resort and Spa
8.5
Very good
267 verified ratings
Wonderful
127
Very good
55
Good
35
Okay
27
Fair
16
Mediocre
2
Poor
5
Summary of reviews
Guests say
Guests appreciated the great location and cleanliness of the hotel, as well as the serene atmosphere. However, many noted that the service was slow and there were issues with amenities, leading to a less than satisfactory experience for some.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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8.5 out of 10
11 reviews
10 out of 10
1 review
All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the highlights of the hotel's amenities?
The hotel offers a wide range of amenities including a private beach, outdoor swimming pool, tennis courts, sauna, beauty center, and recreational facilities like squash courts, a dart board, and a playground.
How is the food quality at the hotel?
Guests have praised the amazing food, with a wide selection at the breakfast buffet, delicious meals at the grill restaurant, and good vegan and vegetarian options.
What can guests expect from the hotel's customer service?
The staff at the hotel are described as attentive, professional, friendly, helpful, and very well trained. They go out of their way to ensure guests are well looked after at all times.
Is the hotel suitable for families?
The hotel is an ideal location for a family vacation, offering good activities and programs for kids, a child pool, kids' meals, and a playground.
What are the best times to visit the hotel?
The hotel experiences high season in July and low season in April, so guests can plan their visit accordingly to enjoy the best experience.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the beach or gardens comes highly recommended.
Take Advantage of the Recreational Facilities
Guests appreciated the wide range of recreational facilities available, including squash courts, a gym, and spa. Make sure to allocate time to enjoy these amenities during your stay.
Consider Low Season Travel
If you prefer quieter periods, consider visiting in April, which is the low season. This could provide a more serene and relaxed experience.
Explore Nearby Attractions
The hotel's proximity to various attractions such as Bamburi Beach, Haller Park, and Mombasa Marine National Park makes it an ideal base for exploring the area. Plan some time for these nearby attractions during your stay.
Be Mindful of Room Selection
While many guests praised the rooms, some mentioned that certain rooms appeared tired. Consider requesting a recently refurbished room to ensure a more modern accommodation experience.
Check for Ongoing Construction
Some guests noted ongoing construction or repairs, which affected their ability to relax. It's advisable to inquire about any ongoing construction or renovation work before booking.
Take Advantage of the All-Inclusive Activities
Guests appreciated the diverse activities and programs available for kids. If traveling with children, consider taking advantage of these offerings for a family-friendly experience.
Consider Transportation Options
The hotel offers an airport shuttle service, which can be convenient for guests arriving at Bamburi Airport. It's worth considering this option for a hassle-free transfer to the hotel.
Plan for Dining Experiences
While the on-site bar and restaurant received mixed reviews, guests generally enjoyed the breakfast and the variety of food available. Consider exploring dining options outside the hotel for a diverse culinary experience.
Embrace the Serene Environment
Many guests praised the serene and picturesque environment of the hotel. Take time to explore the well-kept grounds, enjoy the private beach, and appreciate the traditional Swahili decor throughout the property.
Location
Malindi Road 1, Shanzu Beach, Mombasa 00100
What's nearby
- Bamburi Beach1.8 mi
- Mujahidin Mosque3 mi
- Haller Park3.7 mi
- Mombasa Marine National Park3.8 mi
- Kiembeni Catholic Church4 mi
- Kingdom Hall Of Jehovah's Witnesses4.4 mi
- Voyager Beach5.7 mi
- Mamba Village Centre5.8 mi
- Nyali Beach6 mi
- Koroga Country Club6.6 mi
- Seventh-day Adventist Church Nyali7.1 mi
- Nyli Bridge7.2 mi
Policies
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Serena Beach Resort and Spa
Low season | April |
|---|---|
High season | December |
Average price (weeknight) | $238 |
Average price (weekend night) | $271 |
When to book a room at Serena Beach Resort and Spa
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Serena Beach Resort and Spa
FAQs when booking at Serena Beach Resort and Spa
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Value for money | 7.9 |
|---|---|
Distance to city center | 8.0 mi |
Nearest Airport | Mombasa Moi Intl |
Distance to airport | 11.6 mi |
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