Cons: "The entertainment system is old, not easy to use, and lacks features."
Pros: "High Quality experience."
Cons: "Could have purchased through Turkish and saved money since I had to make a date change."
Pros: "Athens to Istanbul is a short one hour flight, made very pleasant by the attentiveness of cabin crew"
Pros: "Two things stood out. 1. The flight attendants were amazingly helpful in making sure the luggage was placed in overhead bins. 2. They gave out kits with a toothpaste and brush even for economy class! Nice service overall. Polite and efficient."
Cons: "Istanbul airport leaves much to be desired."
Pros: "In flight entertainment and snack even for a short 1 hr flight"
Cons: "Chaotic boarding process - seating assignments changed for lots of people last minute with no explanation"
Pros: "Comfortable seats..."
Cons: "It got a little hot and the tray table did not unfold to a level surface causing my drinks and plate to slide into my lap."
Pros: "Professional and friendly staff. Excellent film selection."
Cons: "Not enough security staff at Istanbuñ and no one from the airline to assist. The queues were too long at security so I had to run to make my flight. Lots of other people had the same trouble and I believe my cousin missed her connection."
Pros: "The food is not bad, and the crew was good. The in flight entertainment selections were also good."
Cons: "The seats are too small to recline for someone who is about 185cm tall. I was not able to sleep, in spite of the late hour of the flight. Had a one hour layover in Istanbul, and the gates were at opposite sides of the crowded airport, which made the connection difficult."
Pros: "Much nicer crew and attendants. Generous service and alcohol... Helped with the sleep"
Cons: "Food wasn't as good"
Pros: "Wonderful crew, food and flight in general. Pleasant and cheerful crew."
Cons: "The entertainment system did not work on my seat. Not a big deal, but inconvenient."
They boarding was incredibly disorganized and very late departure because of how bad it was.
Food was good. Plane was new as well. I think I can not complain any thing.
Everything was great I have no issues they are wonderful , so helpful especially with my spical need son . Love the courtesy of the staff. But the food and entertainment need some improv.
Pros: "It was fairly comfortable & the staff was pleasant. The initial leg from BCN to Frankfurt went very smoothly."
Cons: "The flight 2nd flight from Frankfurt to Boston was significantly delayed for a variety of issues, and ( though not really within Lufthansa’s control) the security at Frankfurt was easily the most disorganized & poorly run situation I’ve ever encountered. There was almost constant interruption for announcements at the outset, with information that wasn’t necessary & actually made waiting for an extra hr + more frustrating. I give the crew/staff credit for doing their jobs well enough that it still managed to be a decent flight in the end."
Pros: "A340-600 is a wonderful plane, but economy is too cramped. The stewards do their job of feeding the "cattle", which lacks any personal service."
Cons: "The terminal updates of terminal and gate notifications were wrong! If we had followed your email and gone to T3, we could have missed our flight and be worn out from changing terminals."
Pros: "No delays."
Cons: "The entertainment monitors were SUPER laggy with response. Image quality wasn't great."
Cons: "Well,my whole trip was an adventure! Problem with my checked in bag, so i had to pay 22 pounds extra to fit it in a connection flight and now i have to send receipt to get the refund. On my way back, there was a delay, so i missed the flight and the checked in bag"
Pros: "They give you food in this airlines. Crew was nice always serving drinks."
Cons: "Departure was delayed causing me to miss my connection from Frankfurt to San Francisco."
Pros: "Only an hour and a half but perfect service and even a nice meal. Because of the delay there were a lot of questions to the crew but they managed to keep travelers calm and happy."
Cons: "Flight was delayed but that had nothing to with the crew and the service."
Pros: "Crew was great. I had almost the first half of the airplane to myself and got to lay down as my flight was 1230 midnight"
Pros: "Crew was very attentive and professional, and the food and beverage on the Lufthansa transatlantic sector were better than US carriers offer."
Cons: "The economy seats on the Lufthansa A350 were extremely uncomfortable and seemed excessively narrow as well has having cramped legroom. I could not get comfortable let alone sleep, and my backside felt like I had been sitting on a park bench rather than a long haul coach airline seat. I will avoid this aircraft if possible in the future."
Cons: "Flight delayed due to issues with Newark airport. Not due to crew or United."
Pros: "Seat was terrible. Crew excellent"
Cons: "Don't overbook flight. No inflight media service, no free wifi - These should come with ticket price"
Pros: "Crew was fine. Comfort zero."
Cons: "I had to get out of the seat in order to reposition myself"
Cons: "Maintnece delayed our flight for nearly 3 hours. We remained aboard the parked plan for this time span and not allowed to get off of plan."
Pros: "Good staff"
Cons: "Internet rate is ridiculous...15 / hr and goes up from there"
Pros: "It was a nightmare. They changed gate numbers with no notification so I was at the wrong gate. Then they left 20 mins early which they aren’t suppose to do. Was stuck at the airport all day waiting for another flight to open."
Cons: "Got so good exercise from walking all over Newark airport."
Cons: "It was a United airlines flight. Reclining the seat only gives you what feels to be only 10 degrees as well as the seats being extremely uncomfortable."
Pros: "Food and crew were excellent. Seats were comfortable and all electronics operational. Nice option to give power to devices during the flight."
Cons: "Business lounge in Geneva was before the passport control which took up to an hour to get through."
Pros: "When we were unable to travel due to Corona Virus restrictions, Ethiopian gave us a full refund even though we had a non-refundable ticket, and they were lovely about it when they did it. A+, hope I'll get a chance to actually fly with them soon."
Pros: "the flight wasn't good at all, was expecting a better and comfortable seat, but the it was a smaller flight and the seats weren't adjustable"
Cons: "at this segment you mus put a 350, which will be more cost effective and should be cheaper in nature,"
Pros: "Fine flight with good meals."
Cons: "TV was broken, had phone so it was okay, the frustrating but was the call button. I rarely hit it, did this time for an arrivals card, the guy beside me messed his up and used mine while I was sleeping. No problem, until I hit the button. No one came for more than an hour, I even made eye contact."
Pros: "Land crew attention was polite and nice"
Cons: "Restrooms on board was dirty, no toilette paper nor tissues. One fight attendant was particularly impolite, hitting and pushing instead of asking"
Pros: "Same as above."
Cons: "Staff needs to be briefed on what an insulin pump is."
Pros: "Ease to select seats on line The flight was a little delayed but they got me to my connecting flight on time at Addis Ababa. Good on board service"
Cons: "Plane didn’t hold, even though I would have made it if they waited 10 minutes, and surely they knew I was coming from a delayed flight caused by Ethiopian and left anyways. Now have to take 3 extra flights and will miss a train at my final destination."
Cons: "Lack of communication. The flight was delayed and boarding was very chaotic due to poor communication."
Cons: "Boarding was a bit strange - everyone seated at the gate had to get up, leave the area, and then wait in line to have their passports checked before sitting back down in the same area. After that though, boarding was perfectly smooth & honestly one of the fastest I’ve seen!"
Cons: "The lateness. Very bad. 2h45min late, unbelievable. And also the airhostesses services are very poor. I have to claim more time before they give me water for my food."
My flight was fine. The stewardess were wonderful. My bag is lost. I am in Madagascar. Please help. Can you help with refund I paid $110. I'm waiting for my sports equipment. Thanks
Pros: "I didn't fly throw the Kenyan airlines because they kept delaying my flight time and they want to spend 24 hours at the airport because of my wife is passports is not american passport, so I had to change the flight , the worst experience ever in my flight life"
Pros: "Service was perfect"
Cons: "It was an old plane and it was completely full. In this old planes you don't have much space especially when you want to do some work in economic class."
Cons: "I enjoyed the flight and the host were so friendly and kind."
Pros: "The crew was fantastic. The food was good as well."
Cons: "The delay was painful."
Cons: "Needs to improve a lot, so far one of the worst catering services ever faced."
Pros: "The whole trip was awesome....comfortable and plenty on movies on board"
Pros: "The flight services were good but with two major horrible issues:"
Cons: "1. It took almost one week after my arrival to trace my checked-in baggage. Horrible indeed. Moreover, the baggage contained my medications and other valuables which I needed on ongoing basis! Very disappointing! 2. Despite being charged for the full fare as indicated online, Kenya Airways charged my debit card an additional fee of $31.19. I thought the amount that I had paid to KAYAK was final? I will NEVER dare use such a travel agent engine again in future!"
Pros: "Food was not bad at all. Nice selction of indie African films."
Cons: "Seat couldnt recline. crew didnt answer to call. somewhat chaotic.not enough time between meal and coffee. Blanket was scant. No butter with breadroll"
Pros: "They wheelchaired my companion to the airport after delayed medical examination to make the flight."
Cons: "Kenya changed my flight to two hours later 18 hours before I was to leave. Making me have a 10 minute connection. Then after an hour in a airline office they promised to hold my connection. When my flight landed on time, they did not hold my connection. So they changed my flight and didn’t follow through on the fix. We would now miss wedding activities and business meetings. Then my partner got sick and they refused to taxi us to hotel for the night but take a bus that leaves every three hours. Her sickness got worse and there was a Kenyan airlines doctor who evaluated her at the airport after waiting 40 minutes laying at check in with her crying due to pain. We had a medical release from the doctor saying she needed extra space to lay down but the check in manager refused to make room for her saying the flight is full and she would not upgrade her to accommodate the medical release because we had an economy ticket. My partner looked so bad that the flight crew considered kicking us off but eventually made the space for her to lay down and were helpful on the flight. This is this disgraceful and the worst experience I’ve had with any company."