Hotel Casa del Virrey & Suites

The high season is in March, offering a vibrant atmosphere for visitors. However, the low season in May may provide a more tranquil experience for those seeking a quieter stay.

Some guests have mentioned that the beds were uncomfortable, so it's advisable to inquire about bed options when making a reservation to ensure a comfortable stay.

The hotel offers complimentary parking from 8pm to 8am, but guests should be aware that there may be an extra charge for parking outside of these hours.

The breakfast has received positive feedback, with complimentary water provided. However, some guests have suggested that more breakfast options could be offered.

While the location and friendly staff have been highlighted as positive aspects, some guests have mentioned issues with cleanliness, such as dirty curtains in the rooms. Additionally, there have been mixed reviews about the level of customer service provided.

Several guests mentioned that the rooms were cold, especially during the low season. Consider requesting a room with heating or confirming the availability of heating in the room before booking, especially if you are visiting during the colder months.

Some guests found the beds to be smaller than expected, and in some cases, the room size did not comfortably accommodate the number of guests. It's advisable to confirm the bed sizes and room capacity, especially if traveling with a group or family.

A few guests noted that the TV froze frequently, and some experienced issues with bathroom doors. It may be helpful to inquire about the functionality of amenities and potential noise disturbances in the room before finalizing your booking.

The complimentary parking is available only during specific hours, which may not align with all guests' schedules. If you plan to use the parking facilities, ensure that the timing suits your needs or inquire about alternative parking options.

As there is no elevator on the property, guests with heavy luggage may encounter difficulty carrying it up the stairs. Consider requesting assistance with luggage if needed, especially when staying in rooms on higher floors.

Some guests were surprised by additional tax charges during check-in that were not reflected in their initial booking total. It's advisable to confirm the total cost, including taxes, before arrival to avoid any unexpected expenses.

Several guests found the mattresses uncomfortable, affecting their sleep quality. If mattress comfort is a priority for you, consider inquiring about the mattress quality or requesting a room with a more comfortable sleeping arrangement.

The hotel's location is praised for its proximity to downtown attractions, making it convenient for exploring the main square, museums, and cultural sites within walking distance. Take advantage of the hotel's central location to immerse yourself in the local culture and history.

While some guests enjoyed the breakfast, others felt that more variety could be offered. If breakfast is an important aspect of your stay, consider inquiring about the available options to ensure they align with your preferences.

A few guests expressed concerns about the use of personal information and security issues related to booking. It's advisable to exercise caution and be mindful of the information provided during the booking process to ensure a secure and hassle-free experience.