Although it is definitely an older hotel, it was very clean and the beds were very comfortable. The breakfast had a lot of choices including waffles and hot choices too.
2 stars
Quality Suites
3660 West Andrew Johnson Highway, Morristown, TN 37814, United States
Morristown, TN
See location+1 423 585 4000Photos of Quality Suites
Overview
The Comfort Suites hotel in Morristown, TN will get you refreshed and ready to go business or leisure. Our all-suites, smoke-free hotel is near Panther Creek State Park, Cherokee Lake, Expo Center and Lincoln Memorial University. Enjoy our full-service amenities that include free hot breakfast, free WiFi, free weekday newspaper, free coffee, a fitness center, indoor heated pool, guest laundry, valet dry cleaning, copy and fax. Each spacious guest suite features a refrigerator, coffee maker, sofa sleeper TV, recharge device, iron and ironing board. Select suites include a wet bar, microwave, a hot tub and dining room table. Also, earn rewards including free nights and gift cards with our Choice Privileges Rewards program.
Amenities at Quality Suites
- Indoor pool
- Fitness center
- Restaurant
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Accessibility and suitability
- Entire unit located on ground floor
- Non-smoking rooms available
- Entire unit wheelchair accessible
- Increased accessibility
- Roll-in shower
- Elevator
- Shower chair
- Accessible by elevator
- Lowered sink
- Non-feather pillow
- Toilet with grab rails
- Upper floors accessible by elevator
Bathroom
- Shower
- Additional toilet
- Bathtub
- Spa bath
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
- Walk-in shower
Dining
- Microwave
- Restaurant
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
Services and conveniences
- Business center
- Wake-up service
- Safety deposit box
- Key access
- Key card access
- Express check-out
- 24hr front desk
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
- Tumble dryer
Bedroom
- Extra-long beds (> 2 meters)
- Alarm clock
- Sofa bed
- Clothes rack
General
- Seating area
- Interconnected room(s) available
- Sofa
- Telephone
Pool and spa
- Heated pool
- Hot tub
- Indoor pool
Workspace
- Fax/photocopying
- Fax
- Desk
Parking and transportation
- Free parking
- Private parking
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Complimentary breakfast
Fitness
- Fitness center
Reviews of Quality Suites
5.5
Fair
574 verified ratings
Wonderful
134
Very good
76
Good
66
Okay
44
Fair
66
Mediocre
42
Poor
146
Summary of reviews
Guests say
Guests appreciated the convenient location of the hotel, but many expressed dissatisfaction with the cleanliness of the rooms and bathrooms, as well as the quality of service. Issues such as unpleasant odors, unclean facilities, and inadequate breakfast options were frequently mentioned. Overall, the hotel seems to have significant room for improvement in these areas.AI-Generated from customer reviews
Reviews(2)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8.3 out of 10
2 reviews
All reviews
Pros (+) My biggest point out was the staff, really nice by itself. Bryan /Brandon was fun to talk to at 2am. He deserves so much of a better position for a honesty
Cons (-) The WiFi was terrible. That was my biggest complaint. Couldn’t connect at all
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's key amenities?
The hotel offers a range of amenities including complimentary breakfast, an indoor pool, and a fitness center. Additionally, guests can enjoy free parking and access to a business center.
Are the rooms clean and comfortable?
Many guests have praised the spacious and clean rooms, as well as the comfortable beds. However, some guests have reported issues with cleanliness and maintenance, such as moldy smells and musty rooms.
Is there a problem with hot water in the rooms?
Several guests have mentioned issues with hot water availability in the rooms, which is a point of concern. It's advisable to inquire about this when making a reservation.
How is the hotel's customer service?
Guests have highlighted the friendly and helpful staff, particularly at the front desk. However, there have been reports of staff rudeness and unavailability, so it's recommended to communicate any concerns during the stay.
What can guests expect from the breakfast?
While some guests have enjoyed the breakfast and found it satisfactory, others have expressed disappointment with the quality and availability of breakfast items. It's advisable to manage expectations regarding the breakfast offerings.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Consider Room Selection Carefully
Several guests reported issues with cleanliness, including bed bug bites, musty smells, and dirty bathrooms. It may be advisable to thoroughly inspect the room before settling in.
Verify Amenities Availability
Some guests experienced issues with amenities such as hot water, towels, and cleanliness. It might be helpful to confirm the availability of essential amenities upon check-in.
Check Pool Status
The hotel's pool was mentioned as a highlight by some guests, but others reported it being cold or out of order. It's recommended to inquire about the pool's status before booking if this amenity is important to you.
Be Mindful of Breakfast Quality
Several guests expressed dissatisfaction with the breakfast, citing limited options and poor quality. Managing breakfast expectations or seeking alternative dining options could be beneficial.
Inquire About Noise Levels
Guests mentioned noise-related issues, including loud surroundings and malfunctioning air conditioning. It may be wise to inquire about noise levels and room conditions before finalizing your reservation.
Confirm Staff Friendliness
While some guests praised the staff's friendliness, others reported negative interactions. It could be helpful to gauge the staff's demeanor and responsiveness during your stay.
Address Safety Concerns
Some guests expressed concerns about safety due to incidents outside the hotel. It's advisable to be mindful of the surroundings and take necessary precautions.
Plan for Nearby Attractions
The hotel's proximity to attractions like Rose Center and Council For The Arts and College Square Mall makes it convenient for leisure activities. Consider planning visits to these nearby places during your stay.
Manage Expectations for Business Services
While the hotel offers a business center and fax/photocopying services, it's important to note that some guests reported staff shortages and multitasking, which could impact service efficiency.
Verify Seasonal Considerations
If planning a visit, it's worth noting the low and high seasons to align with personal preferences and potentially avoid crowds or weather-related issues.
Location
3660 West Andrew Johnson Highway, Morristown, TN 37814
What's nearby
- Rose Center and Council For The Arts2.9 mi
- College Square Mall5.1 mi
- St. Paul Presbyterian Church7.2 mi
Policies
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Quality Suites
Low season | June |
|---|---|
High season | September |
Average price (weeknight) | $106 |
Average price (weekend night) | $104 |
When to book a room at Quality Suites
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Quality Suites
FAQs when booking at Quality Suites
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Value for money | 6.2 |
|---|---|
Distance to city center | 3.1 mi |