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Fairmont The Norfolk
Top City Hotel

Harry Thuku Road, Nairobi 00200, Kenya
+254 202 265 000

$148+

Overall guest ratings

8.7/10 Excellent
Based on 327 reviews

Review highlights

  • 10.0
  • 8.7
  • 6.7
  • 6.3

Good to know

  • Nice building
  • Friendly service
  • Near city centre
  • Pleasant hotel grounds

Nearby

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    About

    Fairmont The Norfolk is Nairobi's finest and best known hotel and is the traditional starting point for safaris. This property acts as the gateway to Fairmont Mara Safari Club and Mount Kenya Safari Club.

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    accorhotels.com

    Amenities

    • Fitness center
    • Free Wi-Fi
    • Facilities for Disabled Guests
    • Business center
    • Car rental
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Free parking
    • Designated smoking area
    • Storage available
    • Terrace/Patio
    • Laundry facilities
    • Express check out
    • Cable or satellite TV
    • Coffee shop
    • Babysitting/child services (surcharge)
    • Free Internet
    • Pets not allowed
    • Steam room
    • Free valet parking
    • Wedding services
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    Reviews

    Guest reviews

    Overall Rating

    8.7 Excellent
    Based on 327 reviews
    • 10.0 "Excellent wellness & sports facilities."
      10.0 "top-notch fitness area, thought 100%."
    • 8.7 "Comfort level is high."
      8.2 "82% thought it was pleasantly quiet."
      10.0 "100% said the beds were comfortable."
      7.5 "75% thought rooms were spacious."
    • 8.6 "Great service."
      9.9 "99% found the staff to be very friendly."
      9.1 "91% said the reception staff was great."
      7.0 "Hotel security was great, thought 70%."
    • 8.3 "Amenities are good."
      7.2 "72% thought the building was wonderful."
      10.0 "100% found the grounds to be nice."
    • 8.3 "Location is great."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% liked the proximity to sightseeing."
    • 6.7 "Rooms are ok."
      5.6 "56% said the view was so-so."
    • 6.3 "Pool is mediocre."
    • 5.0 "Breakfast is mediocre."
    • 3.5 "Value below average."
      2.5 "75% said the breakfast was too expensive."
      1.4 "The price was too high for 86%."
    • 2.5 "Disappointing internet connection."
      1.4 "86% said the wifi quality was bad."
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    Overall Rating

    8.7 Excellent
    Based on 189 reviews
    • 8.6 "Location is great."
    • 8.4 "Great service."
      9.9 "99% found the staff to be very friendly."
      8.6 "86% thought the service was very professional."
    • 8.3 "Amenities are good."
      7.3 "73% thought the building was wonderful."
      10.0 "100% found the grounds to be nice."
    • 6.5 "Rooms are ok."
    • 3.7 "Value below average."

    Overall Rating

    8.3 Excellent
    Based on 39 reviews
    • 8.7 "Comfort level is high."
    • 8.6 "Great service."
    • 8.5 "Location is great."
    • 7.0 "Nice rooms."
    • 3.7 "Value below average."

    Overall Rating

    8.6 Excellent
    Based on 98 reviews
    • 8.5 "Great service."
      9.9 "99% found the staff to be very friendly."
    • 8.5 "Comfort level is high."
    • 8.2 "Amenities are good."
      7.2 "72% thought the building was wonderful."
    • 7.8 "Good location."
    • 7.4 "Good vibe."
    • 6.3 "Rooms are ok."
    • 3.8 "Value below average."
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    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Nice building"
    "Friendly service"
    "Near city centre"
    "Pleasant hotel grounds"
    data provided by TrustYou

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