My name and I stay in a lot of hotels while we're on the road and this is literally one of the quarter we've ever been to. We drove all day from Providence, RI for a site the next day in Asbury Park, NJ. We cost this hotel because it had 3 beds and a kitchen which is pretty rare. It was freezing outside. When we got into our room the great was completely off and unplugged (I assume to save energy) so the room was also freezing. The room actually had two heaters one of which never worked for our entire stay. The next day I went down to the office to complain that the heater was not working. The "lady" at the front desk basically called me a liar repeatedly saying that I didn't know what I was talking about. We were going to stay for another night but they were so rude that we decided to go to a different hotel. Later that day, they called us and claimed that we had stolen two of their pillows. I tried to explain that no one in my group had any reason to steal pillows but again they claimed I was lying. Then they charged $20 to my credit card to make up for these imaginary pillows. Which I believe is illegal because this charge was not authorized.