The Royal Residency Hotel

Worst experience: I had booked delux room with AC and other facilities for my relative, but they gave him a room in open terrace (store room converted to hotel room) Very small room, no window, no ventilation, full of garbage on the terrace, rude staff. When my relative complained about it they just ignored and told this is the room. They had to stay there in terrace room for 6 hours or so until I got aware of this issue. When I spoke to the hotel staff, he was so rude, after a long arguments and discussion he agreed to provide a normal room and moved my relative to a room in 2nd floor. We saw that they have lots of room available but on purpose they gave us store room. The hotel staff kept saying that they will charge extra for this room while the new room was not even as good as mentioned in the booking details (but at-least better than the store room). My relative has checked out next day early morning, while checking out they kept forcing for extra charges.

Pros: None

Cons: Worst experience: I had booked delux room with AC and other facilities for my relative, but they gave him a room in open terrace (store room converted to hotel room) Very small room, no window, no ventilation, full of garbage on the terrace, rude staff.