Broken TV. Broken Phone. Not Clean. Overall poor condition.
3 stars
Element New York Times Square West
Photos of Element New York Times Square West
Overview
The Element New York Times Square West Hotel is the perfect place to enjoy modern accommodations in a top-notch location.
Conveniently situated six miles from LaGuardia Airport in the heart of Times Square, this extended stay hotel has all the amenities guests could hope for. Guests can step outside and take a stroll down Broadway and visit Macy's, Central Park, Radio City Music Hall, The Empire State Building, Majestic Theater, Rockefeller Center and The Modern Museum of Art. Herald Square is the perfect place to shop, while Restaurant Row is merely a few steps away.
Guests rooms are sophisticated and modern. Amenities include flat screen TV, free water and coffee, complimentary high-speed Wi-Fi, USB outlets, and ergonomic workstations. Additionally, kitchenettes complete with a stovetop, a microwave, a dishwasher, pots, pans, and dishes are available in the hotels' extended stay studios. There is also a fitness center and a sun terrace for guests to use.
For onsite dining, guests can enjoy a continental breakfast bar for a fee. There is also a 24-hour gourmet pantry available to all guests. With Restaurant Row steps away, off-site dining options are endless. Weng's Palace offers delectable Chinese food, while Aya Sushi is perfect for Japanese fare. 2 Bros Pizza is known for its New York style pizza, and Tir Na Nog is the place to go for Irish and English cuisine.
With its prime location, modern amenities, and exceptional service, the Element New York Times Square West Hotel is the perfect place to stay, short or long term.
Latest deals for Element New York Times Square West
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Element New York Times Square West
- Fitness center
- Restaurant
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
- TV
- Cable or satellite TV
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Wake-up service
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Key access
- Express check-out
- Bottle of water
- Private check-in/check-out
- 24hr front desk
Kitchen
- Dishwasher
- Microwave
- Kitchenware
- Stovetop
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Kitchen
- Kitchenette
Bathroom
- Shower
- Shower cap
- Hairdryer
- Toilet
- Toilet paper
- Toothbrush
- Private bathroom
- Walk-in shower
Accessibility and suitability
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Roll-in shower
- Elevator
- No smoking
- Upper floors accessible by elevator
General
- Seating area
- Sofa
- Soundproof rooms
- Soundproofing
- Telephone
- City view
- Storage available
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- TV
- DVD player
Dining
- Grocery deliveries
- Snack bar
- Restaurant
- Dining table
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Bedroom
- Feather pillow
- Alarm clock
- Wardrobe or closet
Things to do
- Gift shop
- Bicycle rental
Family friendly
- Cribs available
- Complimentary breakfast
Parking and transportation
- Parking
Workspace
- Desk
Health and safety
- Safe
Fitness
- Fitness center
Spa
- Spa
Reviews of Element New York Times Square West
8.0
Very good
10245 verified ratings
Wonderful
4333
Very good
2746
Good
2481
Okay
863
Fair
806
Mediocre
343
Poor
485
Summary of reviews
Guests say
Guests appreciated the great location and breakfast offerings, but many expressed dissatisfaction with the service quality and the elevator situation, noting long wait times and overcrowding. Cleanliness was also a concern for some, with reports of dirty rooms and unpleasant odors. Overall, while there are positives, significant improvements are needed in service and facilities.AI-Generated from customer reviews
Reviews(10)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8 out of 10
2531 reviews
7 out of 10
1 review
8.6 out of 10
1 review
7.5 out of 10
19 reviews
All reviews
There was no bar soap for the sink and the liquid bath soap, that hung in the shower, was empty. Staff was very friendly and helpful.
Easy to check in and check out. Breakfast is included but we could never find a seat to eat. They are fast to refill their breakfast.
Excellent choise, nice view
We had a really nice stay at Element. Easy contactless check-in process, with phone key unlock for room. Staff were friendly, despite busy periods and lots of guests. We stayed in room on 7th floor. Ample facilities including kitchenette, full-size fridge freezer and microwave/hob. Table and seating ample to share dinner with 2 friends too. Nice shower and toilet facility. Breakfast included in pr...
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Everything was very well taken care of
Horrible service. Ordered extra towels on Saturday night and got them on Monday morning. Front desk did not answer the phone during the entire stay and the water consistently smelled like sewage. The only good thing about the hotel was the location.
Pros (+) Was ok
Cons (-) Need clean the hotel.
Pros (+) All amenities in the room, being on a high floor
Cons (-) Pillows
Pros (+) The front desk staff is amazing, very helpful and resourceful.
Cons (-) The housekeeping staff needs training in customer service
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's extended stay studios?
The hotel's extended stay studios come complete with a kitchenette, including a stovetop, a microwave, a dishwasher, pots, pans, and dishes, providing a convenient and comfortable accommodation option.
How is the hotel's breakfast service?
Guests can enjoy a continental breakfast bar for a fee, and there is also a 24-hour gourmet pantry available to all guests. Additionally, off-site dining options are endless with Restaurant Row just a few steps away.
What are the common concerns about the hotel's elevators?
Several guests have mentioned that the elevators can be crowded at rush hour and that they experienced long waits, which is a common concern highlighted in the reviews.
What are guests saying about the cleanliness of the hotel?
Many guests have praised the hotel for being very clean and well-maintained, while some have expressed concerns about the maintenance and cleanliness of certain aspects of the rooms.
When is the best time to visit the hotel?
The high season is in December, offering a festive atmosphere, while the low season is in January, providing a quieter experience for those seeking a more relaxed visit.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Higher Floor
Consider requesting a room on a higher floor to potentially avoid long waits for the elevators, which can get crowded, especially during peak times.
Explore Nearby Dining Options
Venture to Restaurant Row, just a few steps away, for a wide array of dining choices, including Chinese food, Japanese fare, New York style pizza, and Irish and English cuisine.
Enjoy the Complimentary Breakfast
Take advantage of the complimentary breakfast, which guests have praised for its variety and quality, to start your day off right.
Consider Extended Stay Studios
If you prefer the convenience of a kitchenette, consider booking one of the hotel's extended stay studios, which come equipped with a stovetop, microwave, dishwasher, pots, pans, and dishes.
Be Mindful of Elevator Wait Times
Be prepared for potential wait times for the elevators, as some guests have mentioned that they experienced long waits, especially during peak hours.
Take Advantage of the Happy Hour
Don't miss the hotel's happy hour between 5-6:30 pm, which offers complimentary beer, wine, and snacks, as several guests have highlighted this as a great perk.
Request a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Utilize the Fitness Center
Make use of the fitness center during your stay, as it has been praised for its quality and convenience by several guests.
Consider Nearby Attractions
Take advantage of the hotel's proximity to Times Square, Broadway, the Empire State Building, and other nearby attractions, which are within walking distance.
Be Prepared for Elevator Crowding
Be aware that the elevators can get crowded, especially during rush hour, as some guests have experienced this issue during their stay.
Location
311 West 39th Street, New York, NY 10018
What's nearby
- Madison Square Garden0.4 mi
- Times Square0.4 mi
- Broadway0.5 mi
- Empire State Building0.6 mi
- Theatre District0.6 mi
- Koreatown0.6 mi
- Rockefeller Center0.7 mi
- Museum of Modern Art0.8 mi
- New York City Center0.9 mi
- Midtown Center1 mi
- Tiffany & Co.1.1 mi
- Lincoln Center1.2 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Element New York Times Square West
Low season | February |
|---|---|
High season | September |
Average price (weeknight) | $344 |
Average price (weekend night) | $313 |
When to book a room at Element New York Times Square West
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 7.9 |
|---|---|
Distance to city center | 0.2 mi |
Nearest Airport | New York LaGuardia |
Distance to airport | 6.4 mi |
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