New York Car Rentals

Pick-up
Noon
Drop-off
Noon
Compare vs. KAYAK all | none

New York car rental reviews and directory

Dollar
dollar
Car rental reviews:
Good (6.3, 74 reviews)
Car rental locations in New York:
7 locations
Dollar
Locations in New York
160 East 87th Street
866-434-2226
263 W 52nd St
329 E 22nd St
339 South End Ave
45-01 20th Ave
99 Charles St
Federal Circle Bldg 312
  • 5.9
  • 6.9
  • 6.6
  • 5.5
  • 6.2
Recent reviews
2.0 Poor
Jul 3 2016
Cons: Refused to honor the reservation. Went with a different vendor.
4.4 Okay
Jul 4 2016
Cons: The counter people at the JFK location were rude & passively unhelpful...not a hello,enjoy the vechile,thanks you...nothing but unhappiness with their jobs..I rent 20 cars a yr & this has been consistently the worst car rental counter in the US, as have rented from them before with the same expeirecne
6.0 Okay
Jul 11 2016
bad service at pickup
Pros: The car was good and the dropoff process was ok
Cons: The pickup attendant was terrible. We tried to rent the car using the credit card insurance and she insisted that it's not possible. I wasted a lot of time to convince her to process the rental without the store's insurance to allow me to get the credit card insurance.
2.0 Poor
Jul 18 2016
kayak price was fake
Pros: we locked down a reservation price of $133; when we got to dollar rental, they suddenly wanted $250
Cons: people at the desk were rude af
8.8 Excellent
Jul 19 2016
Pros: people are super friendly and helpful
Cons: the Aux and USB dock were not working.
4.0 Mediocre
Apr 6 2016
Drop - off and EZ Pass
Pros: Vehicle worked well.
Cons: They changed the locations without telling us....we barely made our flight. The drop-off location is extremely hard to find....no communication on drop off was a big deal! If you want the EZ-Pass, you MUST ask for it when you get the car, DO NOT WAIT!
6.0 Okay
Oct 16 2015
Cons: that the request for survey feedback came several times...really? I have enough emails clogging up my email queue.
3.6 Mediocre
Oct 26 2015
Pros: The rental car run Ok
Cons: Took 1.5 hours to be seen at the counter Staff could care less, one person working the line that went out the door. Manager was busy ensuring that nobody was in the Express Line that wasn't an Express member, all others got to stand in line for an hour while the one counter salesperson took 20 minute for each person.
6.0 Okay
Nov 8 2015
Extremely Slow Pick Up
Pros: Car is nice and clean. Runs well.
Cons: I waited for over an hour to pick up the car. There were only 6~7 people in front of me and 2 staff members. It means that each rental car pick up took more than about 20 minutes. Extremely frustrating and a waste of my time.
4.0 Mediocre
Nov 12 2015
Long Pickup Times, Inattentive customer service
Pros: I picked up an economy car and aside from a few cigarette burns, it was clean and comfortable and had good gas mpg.
Cons: Kayak quoted me a price significantly lower than what I ended up having to pay. The pickup took nearly 40 minutes after being ignored by customer service. Based on the huge price difference, I wouldn't rent through Kayak again.
Budget
budget
Car rental reviews:
Good (6.3, 35 reviews)
Car rental locations in New York:
6 locations
Budget
Locations in New York
142 East 31st Street
+1 212 661 5906
220 East 9th Street
+1 212 477 7180
300 East 87th Street
+1 212 289 3920
304 West 49th Street
+1 212 397 4375
88-08 23rd Avenue
+1 718 478 4628
Building 305 Federal Circle
+1 718 656 1890
  • 5.9
  • 6.7
  • 7.0
  • 5.5
  • 6.2
Recent reviews
6.4 Good
Nov 24 2015
JFK - Over 1.5 h wait in the line for car pick up.
Pros: The car itself.
Cons: 1.5 hrs wait in the line for a pickup of reserved car after 9.5 hrs red eye flight. Only 2 people working.
2.0 Poor
Jul 18 2016
Cons: Long line with no movement. Seriously understaffed. After flying for 10 hours, not a welcome home so abandoned resevation for another company.
10.0 Excellent
May 10 2016
Very easy
Pros: Good staff- quick - nice-
Cons: A little crowded but it was a holiday at noon - so I get it
4.0 Mediocre
Jul 15 2016
Cons: Poor service at the Laguardia airport location - 23 Rd ave
4.8 Okay
Oct 19 2015
Charges for gas
Cons: I had filled the tank just before returning the car - less than 1 mile from from rental return location - but was still charged for .6 gallons of gas at their $9 a gallon rate. There was also a one hour long line to pick up car.
7.6 Good
Nov 15 2015
Pros: The drop off process was really quick which was much appreciated.
Cons: The pick-up process took about 30 minutes which felt too long and not necessary.
10.0 Excellent
Dec 10 2015
Pros: Nice car, quick check in and return. Very affordable.
8.4 Excellent
Dec 15 2015
Thankyou
Pros: Good deal and price was accepted.
Cons: Receptionist, he was busy like hell and would not concentrate on one customer at one time. You should deal one customer finish off well and concentrate on another.
10.0 Excellent
Jan 5 2016
Great
Pros: Todo muy bien tuve unos problemas pero ellos lo resolvieron rápido recomiendo mucho esta compañía
Cons: El pequeño problema que tuve pero se resolvió
10.0 Excellent
Jan 11 2016
Quick and reliable
Pros: Just what you expect when renting a car: fast and easy pick up and drop off. Great value for your money. Great customer service.
Payless
payless
Car rental reviews:
Okay (5.0, 33 reviews)
Car rental locations in New York:
2 locations
Payless
Locations in New York
305 Federal Circle
+1 718 244 8277
88-08 23rd Avenue
+1 718 446 0824
  • 4.7
  • 5.5
  • 5.2
  • 4.8
  • 4.7
Recent reviews
2.8 Mediocre
Apr 5 2016
Pros: The price. ANd the drop off went quickly. That's it. Everything elses about the experience I would not want to repeat.
Cons: The car reeked of cigarettes which I a. extremely sensitive too. It snowed un xpectedly and I felt extremely unsafe in the car which felt very unstable driving in those conditions. It took forever to pick up the car, they have only one person working at a time to help people. I guess that's what I get for the good deal I got. I will do my best not to rent from Payless again.
8.4 Excellent
Apr 7 2016
Good value
Pros: Value. Clean car. Great email communication. Got receipt within the hour.
Cons: Longuish wait to get the car. Have to go back to office to return car.
8.0 Good
Nov 3 2015
Pros: Value and ease of entire process.
Cons: The car itself seemed a little shoddy --- perhaps some engine problems, esp @ lower RPMs.
2.0 Poor
Nov 6 2015
poor customer service
Pros: price for the first day
Cons: poor customer services, Hidden fees, raised more than double the 1st day price. Would not use them again! ( witnessed other customers getting service there, while I was there.
10.0 Excellent
Nov 11 2015
Pros: Everything was good.
10.0 Excellent
Nov 17 2015
Great Experience!
Pros: Great car, excellent service!
Cons: n/a
4.0 Mediocre
Nov 21 2015
scarebones rental but the price was right
Pros: Well, if you can find the place, it isn't terrible. No one was there when I dropped off the car @ 6 am, and there was no drop box so I had to leave the keys in the car. The car itself was fine and the rental was a really good price, so keep that in mind. But it was a hassle returning the car as the Google maps address was in the airport service road complex, and I had to figure out the public address by asking.
4.0 Mediocre
Dec 4 2015
Pros: I found the staff to be untrained and the policies of Payless somewhat antiquated. I originally indicated I would bring my vehicle back 1 1/2 days into my rental. When I decided to keep the vehicle the full 2 days Payless wanted to charge me a change fee and bill me for another day - even though it would have still been within the original 2 days I paid for. In addition, they charged me for an EZPass and I spent 2 days driving through tolls until a cop stopped me and told me I did not have an EZPass. Lastly, when I wanted to add a second driver noone seemed to know how to add to my policy. Very disappointing experience and I will likely not use them again.
5.6 Okay
Apr 6 2016
Look Elsewhere
Pros: Good value for the car rented.
Cons: Waited about a hour in the lobby (with one seat for customers) to take delivery of a reserved car. Car was delivered with only 3/4 tank of fuel, but not indicated as such on invoice. Weather was too cold and lobby too full to go back in to correct invoice. I returned car with full tank though, to avoid any addional charges. Will not recommended nor use Payless in the future.
6.8 Good
Apr 11 2016
Great Service
Pros: The agent was extremely helpful and friendly.
Cons: The rate was ridiculously high! I felt like I was being taken advantage of.
Alamo
alamo
Car rental reviews:
Excellent (8.5, 29 reviews)
Car rental locations in New York:
5 locations
Alamo
Locations in New York
332 W 44th St
+1 888 826 6893
339 W 58th St
+1 646 692 4999
743 Broadway
+1 888 826 6893
9501 Ditmars Blvd
+1 718 429 5099
Building 308 Federal Circle
+1 718 553 8640
  • 8.1
  • 8.3
  • 8.8
  • 8.6
  • 8.8
Recent reviews
10.0 Excellent
Apr 4 2016
Very smooth and friendly experience
Pros: Customer service was excellent, forthcoming and friendly. Rental was terrific.
10.0 Excellent
Jul 11 2016
Easy Trip!
Pros: The process was very simple and fast.
Cons: The price, it was some what overpriced but than again it's New York.
10.0 Excellent
Jan 1 2016
Superb experience
Pros: Easy access, friendly crew, amazing car. Loved it all - THANK YOU!
10.0 Excellent
Oct 12 2015
Very good and easy rental from JFK
Pros: Booked earlier so the pick up was quick and easy. After 10 min I was off on the road to go home. Returned the 2nd day at Boston. I parked my car as they directed and immediately got my receipt when I stepped out of my car. So quick.
Cons: Upgraded to Jeep Patriot as they ran out of medium sedan, good but I don't like Jeep Patriot that much though.
10.0 Excellent
Oct 18 2015
Great Experience!
Pros: The people were very nice and the car was great!
Cons: I thought it was a little pricy.
6.4 Good
Nov 1 2015
Car Smelt like smoke
Pros: The car drove great and loved the spacing!
Cons: The car smelled like smoke when I picked it up and the interior was not fully vacuum.
10.0 Excellent
Nov 10 2015
JFK is awesome
Pros: The new (well its been in place a few years now) rail from the plane to the train dropped off at rent a car place (free) and the staff was very helpful and friendly even at 6 AM
Cons: Cost, my goodness all the added charges. Prob not a National Rent a Car thing but anyway...
10.0 Excellent
Dec 1 2015
great customer service at both ends
Pros: The staff at the pick up site were courteous, answered lots of questions and offered valuable advice.
Cons: Nothing
9.6 Excellent
Jan 5 2016
Pros: All the people I interacted with at the Alamo desk (once I could find it) were particularly kind and helpful. I very much appreciated their help, and a few folks went above and beyond with their service.
Cons: The location at JFK airport was tough to find -- it's actually located within another rental car company's pickup area. I couldn't find it at first, and I listened to the directions on Alamo's 800 number, and they told me to wait for a shuttle to pick me up and take me to the location. After waiting 30+ minutes in the rain, I finally realized where Alamo was located -- and that I did not in fact need to take a shuttle to get there after all! Confusing signs and poor communication with headquarters.
7.2 Good
Jan 8 2016
Pros: Clean and comfortable with very nice staff
Cons: The amount of surcharges to jack up the price of the reservation
Thrifty
thrifty
Car rental reviews:
Okay (5.9, 23 reviews)
Car rental locations in New York:
3 locations
Thrifty
Locations in New York
148 W 83rd St
45-01 20th Avenue
Building 318 Federal Circle
  • 6.1
  • 6.4
  • 6.3
  • 4.4
  • 6.2
Recent reviews
4.4 Okay
Nov 3 2015
Cons: Staff very rude and uncooperative. Specially mrs Tiffany.
4.4 Okay
Nov 22 2015
Pros: The car drove nicely, and was reasonably clean....
Cons: The associate told me to go the wrong numbered spot, so I had to return the desk. Then the car had only 3/4ths the gas though I was marked for a full tank, so I had to return to the desk. When I returned it, I was charged for "being late by an hour" (something I've never thought about when returning before a flight). Being hidden in the Hertz station made it hard to find. Pretty poor customer experience, and will be going out of my way not to use Thrifty again in the future.
2.4 Mediocre
Apr 1 2016
Cons: Took 52 minutes standing in line at LaGuardia Thrifty / Dollar counter. Just 2 of the 5 stations manned and over 100 people in line. Nearly a riot at one point. Cigarette lighter did not power up, UBS port did not power up. So I had to stop to download driving drirections because the navigator could not get power and my moibile was nearly drained too. Overall a very poor experience. Oh almost forget, at LaGuardia 4-5 Hertz, Avis, Budget etc. shuttless pass for every Thrifty shuttle. Always at least 15 minutes wait there.
8.4 Excellent
Oct 12 2015
Great...after pickup
Pros: Thrifty offered great rates, a low mileage car and convenient drop off.
Cons: The issue is dealing with pick up at LGA. I rushed to the door of the van and still had a 20 minute wait in line to sign up. Those poor folks behind me had a half hour or more to work with the sole counter agent.
2.0 Poor
Oct 23 2015
Worst place ever!!!
Pros: This is by far the worst place I have ever been too. For starters their shuttle never arrived after 40 minutes. I had to get on another shuttle just to get there. Then i get to the counter and the girl was the rudest person i have ever met. Then wouldnt let me pay with my debit card. To top it off I had to go down the street to rent from a competitor. And to really show how terrible this place was there was another person who rented from them and paid in full and he also had to go down the street to rent from the same place I went to because they didnt have a car for him. If I could I would give this place a 0!!!
Cons: Everthing!!!!
3.6 Mediocre
Nov 15 2015
Pros: I like that I now know to never rent from Thrifty again. Thinking about giving my hard earned money directly to their competitors pleases me.
Cons: Comparatively overpriced, rude staff on drop off, dirty waiting room, very late airport shuttle
10.0 Excellent
Jan 28 2016
Cons: We not all the way full when we picked up but thrifty gave us a $10 credit
3.6 Mediocre
Jan 31 2016
Cons: Asked for prepaid gas and was told I had it. When I got to destination, realized that the initial attendant had made a mistake and not included it. I was then stuck paying 10 dollars per gallon for an empty tank and no way to correct without missing my flight. My fault for not double checking, but based on exorbitant fees, I would never use thrifty again.
5.2 Okay
Mar 9 2016
Thrifty Car Laguardia
Cons: Checkin is abominable. This is the second time i have used this location. Service is slow and there is always a long line and they are ill prepared for the number of people
5.2 Okay
Apr 2 2016
Cons: The Car wasn't clean and employees were unfriendly.
Economy Rent a Car
economy
Car rental reviews:
Okay (5.1, 20 reviews)
Car rental locations in New York:
1 location
Economy Rent a Car
Locations in New York
124-10 S Conduit Ave
855 550 0008
  • 5.0
  • 5.5
  • 5.3
  • 4.4
  • 5.4
Recent reviews
10.0 Excellent
May 31 2016
Economy was there every step of the way.
Pros: Highly suggest. A quick walk from Airtran at JFK, cutting time with shuttle. The car was ready and freshly washed. A video of surface scratches was made on the spot and emailed. The personnel were all very helpful and personable, with good advice on direction. And what a deal. Came through in a pinch, too, at the last minute. Even the other customers there were in a good mood.
Cons: At first it seemed difficult to find but with GPS I got there easily.
2.0 Poor
Oct 11 2015
Awful
Cons: Service not as described
2.0 Poor
Oct 12 2015
Cons: Flight was delayed 30 minutes. The company canceled our reservation and we were stranded at the airport
5.6 Okay
Oct 27 2015
NOT unlimited miles
Pros: Upgraded economy car to standard for trouble No mechanical trouble with vehicle
Cons: Car advertised as having unlimited miles. Was told at pickup that it only has unlimited miles for individuals who had flown in to JFK, and they would not give me unlimited mileage. I was charged additionally for the unlimited miles even after speaking with management. This was very frustrating.
4.4 Okay
Nov 9 2015
You pay for what you get!
Pros: I loved the price.
Cons: The customer service at the rental office was horrible. The man was arguing with me about whether or not my insurance covered me in their car. I ended up paying for the insurance but later found that I am actually covered by my insurance in any car I enter...as I was trying to tell him, but he was arguing with me and I just wanted to leave ASAP and hit the road. Complete attitude problem. His assistant was much nicer and informative. The car was a hyundai automatic with no automatic windows or locks. It was very worrisome whether or not I would leave the car open. The car given was very poor quality. The mile restrictions area little unreasonable as well.
2.0 Poor
Nov 13 2015
Cons: the guy who drive the shuttle with licence L87-EJX, to ride the people to the airport has the worst attitude ever. he don´t help me with the bags, he throw me to the office because I don´t enter to the office with the main entrance, He don´t understand I have a emergency with the bath. and many things more.
4.0 Mediocre
Nov 22 2015
Pros: good price
Cons: location is NOT near other car rentals and this was not well advertised staff took exceedingly long during pickup and drop off i took air train o the wrong location (federal hill) and asked if the shuttle could get me there and was refused by staff will not use them again please take this off the search, they are substandard
2.0 Poor
Dec 18 2015
Worst smell ever
Cons: My car was doused in air refreshner, and day 2, the smell of mold took over. It was very nauseating. Plus the car sounded like it has never had an oil change. At only 40,000 miles it was making crazy noises at stop lights and driving really jerky. The worst car rental I have ever had.
2.0 Poor
Dec 19 2015
Cons: They did not send me a confirmation and I needed to cancel. So I was charged $50 for a no show
2.0 Poor
Dec 23 2015
Cons: I got to the counter and they told me the insurance I paid for while reserving to car was incompatible with my rental and I had to buy insurance from them. UNACCEPTABLE. AVOID THEM AT ALL COSTS.
Avis
avis
Car rental reviews:
Good (6.2, 18 reviews)
Car rental locations in New York:
12 locations
Avis
Locations in New York
147 West 83rd Street
(1) 212-362-0873
153 West 54th Street
+1 212 593 8470
216 West 76th Street (at Broadway)
+1 212 595 0157
220 West 31st Street
+1 646 733 5995
225 East 43rd Street
+1 212 682 1860
25 Bowery Bay Boulevard
+1 718 507 3608
305 Federal Circle
+1 718 244 5400
310 East 64th Street
+1 212 593 8363
420 East 90th Street
+1 212 593 8368
515 West 43rd Street
+1 646 473 0088
68 East 11th Street
+1 212 593 8396
808 Columbus Avenue (at West 97th St)
+1 212 666 3593
  • 6.2
  • 6.4
  • 6.3
  • 6.3
  • 5.7
Recent reviews
9.6 Excellent
Jan 10 2016
great service and great vehicle from
Pros: The vehicle was perfect for our vacation. The service was outstanding. Would certainly use then again.
Cons: Glad I booked it where I did. The phone quote I was given was double the amount I paid.
2.0 Poor
Apr 9 2016
I wasn't able to rent although I was promised a ca
Cons: Wasn't able to rent the car because I had a debit card. When I asked if my boyfriend could come and put down his credit card and license and rent the car and authorize me as a driver, she said no because she didn't like my attitude. It was a terrible and traumatizing experience. Will never ever try to rent from Avis again.
2.0 Poor
Jul 28 2016
Worst experience
Pros: I liked nothing about the service marketing was misleading
Cons: We set up for a rental they asked for payment and license information. Credit cards are under my wife's name she holds no license. We were using my license they booked our pick up for 6am. We arrive at avis to be told credit card and license must have the same name. We couldn't get the rental and were told the pre paid amount was not going to be refunded to us.
10.0 Excellent
May 2 2016
Pros: Quick
Cons: Nothing
6.4 Good
Jun 7 2016
Adequate
Pros: The place was easy to find on Waze
Cons: Service staff wasn't able to answer some of my questions.
10.0 Excellent
Dec 21 2015
Great service, would use again!
Pros: This was my first time renting a car, so I was definitely less than confident about how the whole process worked. The Avis rental in Queens was awesome! My sales person was friendly and helpful, and the facilities were nice and clean.
Cons: The price was much higher than the suggested price on Kayak. My Uber couldn't find the location - this isn't Avis' fault, but plan extra time if you're not coming from the airport. They did not have a Chevy Suburban, despite the fact that that was the vehicle I reserved. They did offer a comparable Ford Expedition, which was good enough for my situation, but if you wanted a specific car, that may be an issue. Additionally, I tried call ahead with a few questions, and the number listed didn't work.
10.0 Excellent
Jan 2 2016
Pros: Service was great and quick. Vehicle was perfect for the money. Ease of rental, pick up, drop off and transport from airport was quick and easy. Excellent experience
9.6 Excellent
Apr 2 2016
Expensive but worth it
Pros: An easy rental and a really great car. I spent a little extra to get a BMW X.3 and loved it
9.6 Excellent
Apr 6 2016
Great mileage and EZ Pass on board.
Pros: A little more expensive than National!
10.0 Excellent
Jul 10 2016
Pros: Great service. Free car upgrade
Hertz
hertz
Car rental reviews:
Okay (5.8, 10 reviews)
Car rental locations in New York:
82 locations
Hertz
Locations in New York
109 East 58 Street
2122893101
11 Cliff St
2129223590
115 E 9th St
2124865060
115 East 87th Street
2122346400
120 West 21st Street
2122346400
126 West 55th Street
1335 Avenue Of The Americas
2124865925
135-30 140th Street
14-26 South William Street
2122346400
140 East 56th St
2129223590
145 West 47th Street
+1 212 682 7359
148 W 83rd St
+1 877 283 0898
157 West 83rd Street
160 E 87th St
+1 866 434 2226
179 W 68th St
+1 212 234 6400
18 Morton Street
20 Morris St (lower)
200 W 79th Street
2129223590
200-120 West 71st Street
2122346400
203 E 61st Street
2122346400
21 East 12th Street
2122423454
213 East 43rd Street
2122346400
214 W. 95th Street
+1 212 486 5914
214 West 88th Street
2122346400
215 East 95th Street
2122346400
22 Marine Air Terminal
222 East 65th Street
2122893101
222 W 14 Th St
2122346446
231 East 94th Street
2124104829
235 W 22nd Street
2122346400
237 W Thames St
2122346400
240 E 47th St
+1 212 234 6400
245 East 19th Street
2122346400
250 West 50th Street
2122346400
263 W 52nd St
+1 866 434 2227
267 West 47th Street
2122346400
279 Avenue C
2122346400
299 Pearl
2122893101
300 East 25th Street
2122346400
301 E 69th St
2124865921
306 W 95th St
2122346400
31 W 52nd Street
2122346400
310 E. 48th St.
310 West 39th Street
2122346400
314 East 26th Street
2122346400
315 East 38th Street
2122346400
323 West 34th Street
325 Avenue C
2122346400
329 E 22nd St
+1 866 434 2227
33 West 28th Street
2122346400
330 E 38th St
2124865060
335 Canal Street
2122346400
337 E. 64th St.
339 South End Ave
+1 866 434 2226
345 E 37th St
2122346400
345 E 81 Street
2122346400
350 East 30th Street
2122346400
350 West 50th Street
2122346400
355 East 76th Street
376 Greenwich
2122346400
38 West 33rd Street
2122346400
385 W 15th Street
2122346400
403 Lafayette St
404 W 37th Street
2122346446
41-47 East 21rst Street
+1 212 234 6400
415 W 70th St
2122346400
420 East 20th Street
+1 212 234 6400
423-431 W 23rd Street
2122346400
4320 Broadway
45 East End Avenue
2122346400
47th Street Between 6th-7th Av
2122346400
500 West 43rd St
527 East 14th Street
2122346400
528 East 20th Street
2122346400
536 E 88th St
2129223590
58 West 58th Street
2122346400
673 St Nicholas Ave
2124865921
70 West 92 Street
2122346400
9 West 31st Street
2122346400
99 Charles St
+1 866 434 2227
Building 318
One Penn Plaza
2124865065
  • 5.8
  • 5.2
  • 6.0
  • 6.6
  • 5.4
Recent reviews
9.6 Excellent
Apr 3 2016
Pros: Customer service was great. I got upgraded to a nicer car for free. The pick up and drop off process was very smooth.
9.6 Excellent
Jun 4 2016
Great service
Pros: The Hertz reps at both pickup and drop off were pleasant and professional. That makes all the difference when choosing where to spend your money!
Cons: A little pricey for a one day rental, but I understand it was almost a holiday weekend.
3.6 Mediocre
Apr 26 2016
Worse car ever!
Cons: It was too small. I'll never order an economy-sized car again. We felt like we were driving a toy. You could here everything from the outside. It was so loud we couldn't even play the radio.
4.0 Mediocre
Feb 19 2016
Pros: I received a great rate, then the next day I realized that I made the rental at the north end of the city instead of the bottom, and called to change it. The rate tripled. Then the guy on the phone let me use a promo code, which brought it down to a reasonable price, so I was happy. Then when I picked it up, the car went from $51 to $200!!! I was only using the car for 3 hours. RIDICULOUS. Watch your back.
2.0 Poor
Jun 1 2016
The worst experience I had - missed a three day we
Cons: For some reason kayak and hearts allows to book a car for the time the location closes. I arrived at noon and the place was already closed(my pick up time was noon). No one waited for me. No one called. In a Second our three months in advance long weekend plans ruined. When I call Heartz they said there's not to do. The only option I had was to go to another location and pay 4 times!!!! As much ($150 originally and at the other location the price would have been $650 for three day rental) I couldn't afford it and the rest is history. We had to cancel out hote reservation and my girlfriend and I missed a family wedding. Don't rent from Hertz don't use Kayak and always check when the location closes and make sure your reservation is not for that time. They wouldn't wait or call you and even leave earlier.
5.2 Okay
Jun 12 2016
good ride, but not cleaned properly
Pros: The car drove well.
Cons: The car had a black residue on the windshield and front. We didn't notice it when we checked it since it was a wet, black car and the black residue wasn't visible until car had dried. Drugs (not ours) were found in the car by boarder agents when we returned from Canada causing a delay and causing us to have to repack the car. Also the gas tank was not full. We only had to return it filled to the pickup level, but it is much easier to just fill before returning rather than worry about the return level.
2.0 Poor
Jul 6 2016
They did not have my car
Cons: They did not have my car, and so I had to get a Zipcar and pay more than twice the amount that I had budgeted.
8.0 Good
Jul 7 2016
Pros: Great service
Cons: The operator from the 800 number
10.0 Excellent
Jul 8 2016
Personable and efficient staff
Pros: I liked the personnell at this branch of Hertz. The car was ready and waiting for us and this branch at 185th Street in Manhattan had ample space and relaxed staffing. Worth the trip to 185th Street from midtown to pick up the car.
4.0 Mediocre
Jul 18 2016
Pros: I liked that the pick up of the car was in Manhattan. The young man that helped me during the drop off was very polite and professional.
Cons: There was quite a selection of cars in my category on the lot. It seems I got the worst car. I didn't notice how dirty the car was until I was outside in the sunlight.
Advantage
advantage
Car rental reviews:
Mediocre (3.6, 8 reviews)
Car rental locations in New York:
2 locations
Advantage
Locations in New York
45-01 20th Ave
(800) 777-5500
JFK AIRPORT
(800) 777-5500
  • 3.0
  • 3.8
  • 5.0
  • 3.0
  • 3.5
Recent reviews
2.0 Poor
Jul 25 2016
Cons: They don't sell insurance to locals.
6.4 Good
Jun 22 2016
Cons: Hard to find, my maps app directed me to the old building down the street and it took a while to find the current building.
7.2 Good
Jul 14 2016
Super slow check in // Advantage Doesnt Provide In
Pros: Value, size and cleanliness of vehicle
Cons: Super slow check-in; did not know u needed ur own personal insurance to rent from them (fortunately I had my own but this is a new development as Im not a car owner and my company purchased for me as I travel often)
2.0 Poor
Jul 16 2016
Unacceptable Service
Pros: Nothing
Cons: I arrived after reserving a car online only to be told that there were no cars available because they do not take same day reservations. Then the person walked away from the counter, no apologies or suggested resolutions. They also charged my credit card and I still have the charge on my card a week later.
4.8 Okay
Jul 19 2016
could be better
Pros: big spacious vehicle reasonable price
Cons: car was properly maintained or pre-inspected took over an hour poor customer rep at location
2.8 Mediocre
Jul 21 2016
Cons: Service was awful. Long lines no matter what time of day, understaffed, and those that do work here have no sense of customer service, and some of them were quite rude. the place was disorganized and dysfunctional. Car smelled like marijuana. Shuttle bus runs infrequently and sporadically. will never use this office again.
2.0 Poor
Jul 25 2016
You must provide your own car rental insurance to
Cons: They don't make this clear when reserving a car. Caused a huge hassle for me. Woman at the counter (NYC) was very dismissive and unhelpful.
2.0 Poor
Jul 16 2016
This was utterly bad. This company does NOT rent y
Pros: Nothing. Terrible.
Enterprise
enterprise
Car rental reviews:
Excellent (9.1, 3 reviews)
Car rental locations in New York:
13 locations
Enterprise
Locations in New York
106 W 24th St
+1 212 647 9777
13007 Merrick Blvd
+1 718 949 5200
139 -24 Hillside Ave
+1 718 526 2200
147 W 83rd St
+1 212 873 7474
214 W 95th St
+1 212 847 8120
221 Thompson Street
+1 212 533 2900
305 E 80th St
+1 646 422 2600
403 E 65th St
+1 212 717 2100
56 Fulton St
2122275050
57 W 53rd St
+1 212 730 6151
667 11th Ave
+1 212 262 3231
83 34 23rd Ave
+1 718 457 2900
Building 69 Federal Circle
+1 718 553 7013
  • 9.3
  • 9.3
  • 9.3
  • 8.7
  • 8.7
Recent reviews
10.0 Excellent
Jul 11 2016
Jay (manager) Enterprise 80th & 2nd is incredible!
Pros: I arrived late (and desperate) an hour after the garage had closed, and Jay opened it back up and got me my car. He gave me a free upgrade and was super friendly. Best service I've ever had from a car rental garage. He chatted with me amicably about my trip and was genuinely interested in what I was saying. When I got back, he remembered me and asked how my trip to Boston was. The car was great as well, clean and no issues. Thanks Jay!! Nicole at the desk was a pleasure too!
9.6 Excellent
Jul 29 2016
Excellent Service, Will Be Back
Pros: Service was outstanding, I should have used Enterprise before...
7.6 Good
Jul 27 2016
Pros: Fast
Cons: Over concern with dust on outside of vehicle
Ace
ace
Car rental reviews:
Excellent (9.6, 1 reviews)
Car rental locations in New York:
6 locations
Ace
Locations in New York
200 East 33rd Street
646-650-2500
35 West 170 Street, Inside Tower West Livery
347-226-6936
415 West 45th Street
212-792-8983
741 Broadway
646-650-2500
Hilton Hotel JFK Airport
646-650-2500
Holiday Inn LaGuardia Airport
646-650-2500
  • 10.0
  • 10.0
  • 10.0
  • 10.0
  • 8.0
Recent reviews
9.6 Excellent
Feb 26 2016
Easy and affordable.
Pros: This experience definitely made me more likely to rent a car in the future. Staff was gregarious and helpful, pickup and dropoff were easy, and I was pleasantly surprised by the price. The car was in good condition and very pleasant to drive.
U-Save
national
Car rental locations in New York:
1 location
U-Save
Locations in New York
150-32 North Conduit Avenue
718-565-7222
254 travelers who rented a car in New York gave the car agency they used an average rating of 6.2

Car Rental Locations in New York

New York
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