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nice rooms Our room was not ready at check in time
We were in room 103 - next to the breakfast room. It was quite noisy, both from staff and machinery.
friendly staff Some lights in the room didnt work, showerhead didnt stay on the wall. Hotel staff told me i booked a handicap room when i didnt.
Hotel personel were great
They were accommodating of our very early check-in request (10AM). We paid for a "King Suite" which turned out to just be a standard king room at the end of the hall. Don't pay the extra money, it's not worth it. Also, the breakfast only runs from 6-9AM, but checkout isn't until 11am - we just wish we had been advised of this when we checked in.
The breakfast was great, the staff very friendly, and the location near Gillette stadium perfect.
Not too expensive. Bare bones. No frills. Same comments. Zero frills. And on a highway. There was hair in the shower and on the towels. Not clean.
The price was low, none of my stuff was stolen, didn't die. The bathroom smelled like weed and my bed smelled like cigarettes. There were roaches. Both of my key cards deactivated during the day. I heard bad things about the continental breakfast, so I didn't go. Blood curdling screams were heard late during the night, so that may have been a murder. I seriously don't recommend coming here if you can avoid it.
We loved the location and consistency in Omni hotels. Extremely friendly and helpful staff. Very nice restaurants and close to mall with high end stores which I loved. Comfy beds and my 2 kids under 2 loved it as well. Only occasional chair in room needed to be changed or cleaned as stains on cream shows up unfortunately.
The reception staff was accommodating and, refreshingly, genuine interested in being of service and help to all guests.
This hotel is in the heart of downtown Providence and it's connected to the Providence Place Mall as well as the Dunkin Donuts Convention Center. Self parking is $18 per day and valet parking is $28 per day. Valet has come and go priveleges whereas self parking does not. WiFi is also pricey if you would like a decent connection. It came in at $15 per day.
Beds were extremely comfortable Breakfast in room was too expensive
I liked how close the Hotel was to many fun bars and exciting things to see. I didn't like the staff, the hair that was all over my room and not having any food available 24hr.
The hotel is right next to downtown and connected to the mall and convention center. The Internet was too expensive and parking was a bit pricey as well.
Great location. Easy walking to many attractions.
The hot tub didn't work :-(
Actually booked the room from my iPhone while driving up 95, a half hour before arrival. Great deal through Kayak. Although it was very late, the staff were pleasant and polite. The room was perfect for my high school senior son and myself.
It's clean and was a large room. We checked in at 11 pm after a long drive excited to get to bed. We were kept up for hours when what sounded like a trash compactor was on all night. It was SO LOUD and we live in a city so we are used to noise. I just can't believe they put us in that room and that they charge people money to stay in a room that is next to some sort of loud machine.
stayed two nights at the hotel for my 21st and Valentine's Day. the hotel is right in downtown providence. easy to walk to places. also enjoyed that the hotel was connected to the providence place mall. my boyfriend and I stayed in a premier room so we had beautiful views of downtown. We paid extra to get a corner room which we thought would have been bigger than it was. The room next to us had a young child who spent the night screaming from 4am-noon, so we didn't get much sleep the first night. Wifi was expensive as well as parking. Also from our room you could hear the elevator every time it came up and down past our floor which was annoying at times. we purchased a movie one night to watch and the movie skipped. the front desk did not charge us for it, but you would think for paying $18 for a movie that the quality would have been better
Staff was friendly and helpful. Room was clean and well appointed. Pool area was fun and we enjoyed the hot tub. I felt a little nickel and dimed: the parking was expensive and there weren't other options in the area. It added a lot of cost to what seemed to be, initially, a great deal.
Central Providence. Five to ten minute walk to area colleges, civic center, numerous restaurants, boutique and mall shopping. All rooms recently and tastefully renovated. Starbucks on site. Excellent staff. Immediately surrounded by historic buildings. Peregrine falcons nest on nearby building (the "superman building"). Expensive ($28) valet parking. No overnight parking on any of city's streets.
Suite with 2 kings and living area good decor and comfort
The Biltmore Hotel is a reasonable place to consider for a visit to Providence. It is an older hotel with a historic background and there is a certain charm to staying at such a place in comparison to the typical chain. That said, one must make a few accommodations in this regard. Some things may strike one as dated be it the size of the bathroom, or the trim, or the non-self-closing door (which I actually liked). The skim coat in my shower was cracked..so what?. There is no pool. There is a full-service Starbucks adjoining the lobby. I grew up staying at older hotels with my grandmother. I find them charming. The place is clean and the staff are kind. The bed was very comfortable though rather high off the ground compared to most. The furnishings were contemporary and functioned well. I got a two room suite fit for a CEO for under $200 a night. I have no complaints.
Nice stay as usual Housekeeping interrupting us 3 times in the morning claiming they weren't notified by the desk about our late checkout for 1pm therefore interrupting our extra needed rest
Loved this hotel. We got a junior suite (for a great price). Had views of Brown/RISD, the Capitol, etc.
Nice place. Great location. Really small rooms. Do NOT get any of the rooms with a room number that ends in 29!!
It has charm and a richness.
Attitudes of staff
Almost everything about the Biltmore is awesome. It's a beautiful hotel. It's got a ton of charm. The rooms are spectacular. The beds are comfortable. The staff is amazing. The location is central and perfect. It's one of the best hotels I've ever stayed in including various Four Seasons etc. I could wax lyrical for hours... but the net-net is that every time I'm in Providence, I'll be staying at the Biltmore. The quality of the room service breakfast was lacking. Poor food quality. No jam for the toast or syrup for the pancakes and the coffee was lame.
Room was huge (stayed in junior suite alone), very clean, staff polite and attentive, especially house car/valet folks. Proximity to everything was perfect. I wish I could stayed more than one night!
Location Empty vending machines Dirty Loose fixtures in bathroom
The lobby transports you to New York with its style and layout. The rooms are well appointed and have great views of New England vistas. I visit Providence three time a year, How have I never stayed here before? Bathroom was a bit dark, but not a deal breaker.
comfortable beds great view of capital overpriced!
I loved the quick check-in process, the hospitality of the staff, and the cleanliness of the room. The beds are the old coil spring type, and my back gave me some trouble the next morning.
We loved everything. The hotel was beautiful, comfortable and ideally located. The staff were very friendly and helpful. I can't say enough. I will definitely stay here again. Everything was ideal.
Clean well appointed room. Nice bathroom. K cup coffee and tea. Great location. Good staff and valley. Some minor street noise on the alley side
Charming boutique hotel. First-rate front desk staff—friendly and helpful. Ideal location on a quiet side street but close to downtown's shops and restaurants. Easy walk to Brown and RISD campuses
Quiet street in noisy city Great staff Decor Stability ball in gym was deflated, so minor.
The staff were great, not only attentive but cheerful and genuinely friendly, enjoyed chatting with us. Only a few blocks to walks along the river. Nice big room, really soft bed. We stopped here on the way home from Maine to Brooklyn, NY, and probably will again next year. The coffee.
It was a beautiful hotel with pleasant, helpful staff. The room was elegant and had everything we needed. It was centrally located. Near both great restaurants and the Providence Performing Arts Center where we caught a show. The front desk staff was a little slow when checking out. Other than that . . .it was all great.
We booked this hotel because we were in town for one night, visiting the Waterfire festival. The location was great, close walking distance to the festival, downtown shopping, and restaurants. The hotel staff/policies were incredibly unhelpful. We were informed when we checked in that if we had called and asked for the military/ government rate we would of paid less than 50% of what we were charged. Of course, there was nothing they could do about it now. What they didn't tell us at check in was that the deluxe king room we had reserved and paid twice what we should of for, was unavailable. They happily checked us in and sent us up to what I can only assume is the worst room in this 4 star hotel. The glass shelf in the bathroom was broken, there was a large stain on the carpet, the door was so crooked on the hinges there were cracks you could easily see through at the top and bottom. But worst of all, it was a QUEEN sized bed, not KING. Shouldn't be the end of the world, but paying double what we were supposed to and then not even getting what we payed for- not really okay. Assuming they gave us the wrong room unintentionally, we gathered our things and went back to check in, where we were told that A: they can't change our room because the hotel is completely booked. B: it was in the fine print of "whatever website" we booked on that the room wasn't guaranteed. C: there was no offer of a rate reduction or other forms of compensation. Well, after reading all the terms and conditions of the website, and finding nothing mentioning the room not being guaranteed, we called the website, who did everything in their power to help, but we ended up cancelling the hotel reservation (through the website, not the hotel) for a full refund. No complaints about the website, they even went so far as to call all the other 4 star hotels in the area trying to get us a transfer. The hotel on the other hand, is a buisness I hope never to meet again.
This is a very attractive hotel. The people are very nice. The rooms are attractive with comfortable beds. There is a bar downstairs with excellent music and no cover. The food at breakfast was excellent. The booking never got through to the front desk, but they honored the price on my confirmation email.
The location of the hotel was great with lots of bars, restaurants and event locals close by. Hotel was a bit below its normal price point in my opinion. Our suite was very nice but the shower sucked. I'm glad that we got a promotional/discount rate.
Excellent location. Helpful, friendly staff. Great room. We had a wonderful time.
The bed and the pillows were very comfortable. The staff was very unorganized and were very easy to get confused. The valet parking was a joke.
very clean, nice and efficient! Thanks!
People were generally friendly, but a lack of either flexibility or authority with the front level staff was mildly upsetting. I booked two nights separately online. (I decided to add a night to the stay in advance of going). When I got to the hotel I mentioned this and they said it wouldn't be an issue. Just to check back in the next day. When I went to check back in at 8 AM, it was an issue. They wanted to move me because someone had already checked in online for my room? I had to spend half an hour and speak with 3 people to get it resolved. The woman at the front desk originally told me there was nothing they could do. It would have been nice if she had offered to check with someone rather than me having to ask to speak with a manager.
Very expensive for a very basic hotel.
Having made a reservation for two doubles in june for oct, we arrived to find there were none available. We were give a king and rollaway torture bed. We wetre told that rooms were given to walk-ins first come, first serve. Why do you take our phone # and credit card? Parking outrageously expensive with no options.
The professionalism of the reservation agent at the hotel. They did not have the reservation that I made in their system. So had I not called ahead of time to cancel, there would've been some awkwardness of having booked the room online only to not have it in the hotels system.
The great restaurant and security No
Staff were helpful Bathroom was very small and needed some renovation. Room was dark and could have used better lighting.
The location was perfect for the seminar we were taking the price was very high for what we received.
Comfort of the room & location to the conference facilities in the city On the final night, there was a disturbance (drunk young men) on our floor. Despite being informed at 2.30am - the staff/security did not deal with this issue until 5.30am. By this point, my night's sleep was beyond repair! We were not offered componsation for this - which was very disappoionting, as we paid a lot of money for this room, and only managed a few hours sleep.
The check in & concierge were efficient. Although whilst they foced on dining. I believe for me it would have been more advantageous to mention the trolley tour bus which shows you around the city as I was only there for one day & had travelled from Australia. By the time I read a brochure Sunday morning the tours didn't start till 11.00 when I was ready to leave.. Also my daughter Julie has called the hotel as they had debited our credit card almost $500 even though I paid cash Saturday. As at Yesterday this matter still had not been rectified. We had two rooms there, perhapsd as a good will gesture you could comp them a room in the future. Regards Kathleen Roberts Other thana the hotel breakfast lounge we couldn't find anyway else for breakfast.
Perfect location for show @ DD Center, & walking distance to plenty of sights/restaraunts/bars/shopping. Daily parking rate of $25. Walked everywhere, so didn't use car for two days.
Convenience and good service of the hotel staffs. Room cleanliness is good and comfortable. only free wifi at the hotel lobby.
Had pack and play as a crib with no mattress for our son definitely not good for toddlers or infants. The only good thing was the breakfast that you had to pay for and for the price of the room there should be some sort of complimentary breakfast. I could keep going but I was not satisfied at all.
Location The bathroom was dirty and had mold all over the shower. The room was rather run down.
Everything about the Dean felt like it had been planned out very meticulously. The lighting, amazing linens, and custom soaps and shower gels were all perfect. We kept discovering great "little" gems throught our whole stay!
Hotel was beautiful, rooms very clean and staff very helpful
The coffee shop has excellent expresso, delicious! The elevator is an old fashioned "lift". Young people running the reception have wonderful, polite personalities! WiFi works well. Rooms have wood floors, nice decor, very clean ! I do like the hotel, and sincerely enjoyed my stay. I actually extended it two additional days! You wouldn't bring young children, I say, because of the lift.
Enjoyed the bars downstairs at the hotel. The staff was pretty pretentious.
The hotel delivered as expected. Rooms were up to date. The shower was a bit tricky to use. Cost of parking $26 was a bit high
The staff was friendly. The rooms are smaller which is fine. Lack of coffee maker Small ironing board No closet
On a college tour with my 17 year old daughter and she fell in love with Providence mainly because of the experience we had at and around the Dean. Great service; everyone was friendly and helpful. The rooms and public spaces were eclectic but comfortable. Highly recommend it.
Easy to get to. Big clean room. I did not like that the air conditioner was not in the bedroom so the "living room" got very cold, but bedroom did not.
Well kept, old building with traditional flourishes. Upgraded room was quite appealing, and the bed was incredibly comfortable. Overall the stay was pleasant. Room service failed us significantly (one day they removed towels and did not replace, and no replacement on toiletries during service) however the front desk staff was very pleasant and resolved all of our issues quickly. There wasn't much in the way of power outlets near the end tables, which was only a minor inconvenience, and there was no microwave in our room, though we had a fridge.
Beds were comfortable once we removed sketchy blankets. Smelly. People loitering in hallway. Empty bottle of whiskey under bathroom sink.
the bathroom's were big pretty much everything else
Everything was fine until they charged my credit card $250 plus the room cost. When I called, I was told to call back later. When I did I was told that there was smoking in the room so they charged me $250. When I explained that there was not smoking, I was told over and over, there was smoking in the room. When I then asked whom else to talk with. I was given the general managers name and told that he would call me the following day. He did not. When I called back again I was told that there was smoking in the room, so they would not refund my money and the general manager did not call me back because he wouldn't do anything for me. I again requested that he call me and am still waiting. Horrible customer service and there was no smoking!
Room was clean, staff was friendly, big parking lot Only complaint was a window kept opening in room due a crack in the frame
Everything was great, breakfast wifi, and staff I was next to an outside exit and the door kept opening and closing all night.
Comfortable bed, 12pm checkout and good breakfast Pool/hot tub need a good scrub...very dirty
Room was nice, clean and has lots of amenities. Staff. Was friendly and helpful.
It was a relaxing and enjoyable time There were ants in the kitchen area of the suite and there was mold on the ceiling above the bathtub
Noisy m, very very noisy. AC didn't work.
I liked that it was only about 25 mins from the boston area. We were only staying the one night but it was perfect to finally get a hot shower and some relaxing time in before jumping on the road the next morning. The breakfast was perfect for our needs. Hotel was very clean and quiet. The clerk at the front desk seemed to be bummed to have to work a friday night. He also looked like he just rolled out of bed and no name tag. Just felt a bit unprofessional. Really nothing to complain about.
We loved the breakfast!
Location, facilities and breakfast all good Carpet in room had food on it, needed to be vacuumed. Beds were hard.
I love this hotel. Great location, right off of 95N and 95S and shopping plaza with restaurants about 10 or less driving minutes away. Friendly staff, good breakfast, quite stay, clean and comfy. No complaints. Good value for my money. Only wish the had a pool and hot tub. No pool
The staff was very friendly and helpful! The room was the perfect size for our short stay and very clean. The room we got was very quiet. The shuttle service was excellent and they are willing to pick you up at any time after the game! We got picked up from a gas station about a half mile from the stadium and the walk wasn't bad at all. The traffic was horrible so it was definitely a lifesaver! The check in and out was very easy. I'd definitely stay here again if I'm ever back in the Foxboro/Sharon area!
The hotel was a close walk to the mall and the park as well as a nice stroll to other local restaurants. We got a nice view of the city and the halls were quiet for sleeping in. It cost $26 a day to park in their parking lot. And my sister in law got a fold out couch for her to sleep on and the mattress had red-ish makeup all over it and it was very uncomfortable.
The hotel was in an excellent location and the room had a picture perfect view! The washer and dryer were both coin operated; however, a change machine was lacking. Replace the washer and dryer!
Room and staff were excellent. No pool or hot tub and the fitness center is too small.
View was nice from the room, staff was very nice. Parking is not included. 20 to park per day, and 26 if you have to take your car out at any point that day.
Friendly staff and great location. Near a train station that can get you to Boston. Parking garage had many open stalls making it convenient to park. Price to leave car overnight felt high. The vanity was crowded for two guests.
Great staff, big rooms, clean A bit expensive to park car ($26 a night)
Gooo everithing Ok
Comfortable bed, good location. Would consider it again.
The hotel was packed but when I went to take a shower the water was nice and hot, the staff is friendly, the hotel is mostly clean (saw a few hairs here and there). The hotel is about 3 miles from the Xfinity center and has great rates! If I were going to another concert at the Xfinity center I would definitely stay here again! The mattresses are super springy in an uncomfortable way, making this hotel not ideal for an extended stay.Note to the hotel please add vending machines. Also Kayak please note that you give the option for smoking rooms while the hotel is completely smoke free (I am ok with this but others booking a smoking room may not be.).
Housekeeping never came one day - no contact to inform me of any issues or reasoning why. Otherwise a fine stay.
Swimming pool No continental breakfast
That there was a small fridge and microwave in the room. Also, they has WiFi and a breakfast in the am at no extra charge. Would definately stay again and recommend to others. The breakfast had no fruit or yogurt. Very unhealthy choices-but coffee was good.
It was close in proximity to Providence, Rhode Island, !0 minutes away but much cheaper rate. There was a continental breakfast served every morning with all the choices including "prep yourself waffles", sausage, bacon, eggs, array of cereals, drinks, fruit, etc. There is a 24hour business center with a computer and free internet and free wifi throughout the hotel. IT has a swimming pool and fitness center!! While this may be a budget hotel, it is well worth it. The hotel staff is at your beck and call. They have a refrigerator and microwave in the rooms. Fantastic. Perfect for a family trip with children that happen to be picky eaters. We had to buy our food and warm it in the microwave. I would stay there again. The room we stayed in smelled a little mildewy. I'm sure if i had said something to the staff they would have changed it right away but, we just stuck it out. No biggie. Overall we loved the place to sleep, eat and swim.
Parking was convenient, and ideal for transit stay Breakfast could have been a bit better organised
Bedding very nice and comfotable decor very very nice breakfast had a lot of items, all very good Had to wait about 10 min. For someone to appear at front desk
The breakfast buffet was great!
Breakfast was outstanding! When the vending machine was out of bottled water, we were given a couple of free bottles from the hotel stock.
Rroms were clean, felt newly-decorated. Staff were laid back. Hot tub in pool room was closed, covered with a cheap and maybe unsafe piece of plywood. The pool water was too cold. Staff seemed unwilling to help with a walk-in, late reservation. Continental breakfast ended too early (should run til 10:30 or 11).
It was a little noisy in the morning's but other than that it was good
Quiet, clean place.
Staff were view friendly and professional. Beds were quite comfy and homey. Room carpet could have been cleaner. Had used tooth pick beside of ac unit.
Rooms were very clean, bed was comfortable and staff was extremely friendly (especially the woman who checked me in at night and the two women working in the breakfast area). Didn't have any complaints. I would definitely recommend this hotel to others and I will stay again when I'm in the area.
Great breakfast! Clean, comfortable rooms friendly accommodating staff. We had 3 rooms, 6 adults and 3 children. Requested rooms be near each other and they were right next to each other at the end of the hall. Perfect for visiting. Pool was on the small side, but we had it to ourselves every time we used it! Luck, I'm sure, but it felt like our own private place. Shower right in pool area for rinsing off all the chlorine. We stayed for 4 days over the thanksgiving weekend. Busy time, but very relaxed here. Would definitely stay here again.
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It is in a beautifully restored house with handsomely decorated rooms The hotel is next to a very busy Interstate.
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Very friendly staff, and a nice laid back atmosphere at this historic inn.
the upgraded large king room excellent breakfast in a beautiful dining room friendliness of all staff encountered cozy public reading room 'staffed' with homemade brownies may not have cared for a 'basement' room which is where we were originally booked, presumably because of the lower Priceline price? If Priceline gets the best price at the hotel, I want to know if it is for the room with least ambience.
Location very convenient, lots of character (much better than a plastic hotel), delicious hot breakfast, and very friendly staff. Water pressure in the bathroom was pretty poor.
Cleanliness, staff was wonderful (helpful, courteous, friendly) off-street parking, proximity to all attractions I couldn't stay longer
Great Staff, facility, bedroom & dining!I'd like to come when the weather isn't so frigid to enjoy abit more in the area. Ouch....cold bathroom floor! (if they renovate, install a warm-tiles heat underlay mat).Possibly getting the 'handouts' they give when checking in, via my eMail before I arrive - so I've got a little insight before arrival? Still, a joy to attend!
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The air conditioning did not work. Room was warm and stuffy even at the coldest setting.
The rooms were very spacious and modern, beds were very comfortable and overall very clean and well kept. Location! In the heart of downtown Providence, hard to get to or from there, all parking(including the parking provided by the hotel) is paid. the hotel is actually more than some adjacent lots. shouldn't have to pay $25 to park at a hotel that already cost $179 for the night, make your own breakfast
Staff, location and facilities are excellent.
Very comfortable attentive pleasant staff good facilities low key relaxing atmoshere good choice breakfast buffet and coffee on tap. Please write at least 15 words Could not open window
Staff was great, easy access to stadium. Low score on comfort because the bed quality was poor and found ourselves waking up several times in the middle of the night to find a comfortable sleeping position.
The Staff were all exceptional and the place & room was clean.