Hotels near Boston Logan Airport

Pros: Loved the location- super convenient to walk to restaurants and enjoyed the waterfront views and balcony..Room was very spacious and quiet.

Cons: 1) no guaranteed parking onsite 2) water temperature not hot enough 3) no snacks in the room- since no staff onsite after 6pm or room service- we got hungry 4) need black out blinds in room

Pros: Prompt delivery at requested time. Food was great!

Cons: Nothing!

Pros: Within walking distant and accessible to many interesting spots in the city

Cons: Breakfast variety could have been improved.

Pros: Clean, comfortable rooms with many amenities. Great staff too !! Professional, knowledgeable & extremely friendly. They're willing to help with any questions or recommendations. We liked the fact of their detail to security.

Pros: I enjoyed the views I had & staff was great. Hotel was definitely very very clean probably cleanest one ever lol. Definitely nice since it only 10 rooms don't have many people there.

Cons: Ok so the only thing I didn't like or kinda didn't appreciate was having to pay for parking at the yacht haven . I took the penthouse for 3 days cost a nice price and then to get told when I get there I have to pay $45 to park in front of the building because there was only 10 spots & 5 were for rooms begin taken I guess the other 5 were for employees. To me this was kinda ridiculous parking should of been included especially at the price.

Pros: Fantastic staff. We stayed in the penthouse and it was very charming. Super comfortable bed. Beautiful views. The chef was amazing. Great breakfast

Cons: The only thing I would’ve like was the availability of brewed coffee. There is a keurig in the room and in the lobby downstairs. Otherwise everything was great

Pros: The view hands down. The size of the room was way overboard for two us but we enjoyed the room to spread out.

Cons: Can't think of anything!

Pros: Friendly and well trained staff !! Delicious food at the restaurant, a really amazing stay :)

Pros: Everything

Cons: Reservation department service

Pros: The staff was very courteous and attentive. The room was very clean and comfortable.

Cons: For the price I expected a litt More luxury in the rooms, but overall it was as expected.

Cons: Bar and restaurants were closed

Pros: Everything was sublime. Service was truly impeccable.

Cons: Nothing at all.

Pros: Very clean and welcoming staff

Cons: Unfortunately someone on our floor had a dog that wouldn’t stop barking for about 45 minutes, had to call front desk to have it fixed which it was quickly.

Pros: Huge room, great service. Top shelf place!

Cons: Nothing

Pros: The Boston Harbor Hotel is incredible! We were greeted immediately with the kindest & most knowledgeable staff. Beautiful modern hotel, immaculately COVID clean! Harbor view from delicious Sea Grille restaurant,fabulous location

Pros: Tremendous location and truly five star accommodations.

Cons: No.

Pros: View of the Harbor was amazing

Cons: No

Pros: It was in a great location

Pros: Location and amenities. If we asked for it we got it. Yoga mat, ice, corkscrew, and maintenance. We had one of the newly renovated rooms which was really beautiful. Fantastic view into the harbour.

Cons: Some of the new renovations were not checked thoroughly for functionality. Toilet ran and needed adjustment. The sliding door into the bathroom could not be opened or closed without significant effort. Maintenance could not fix it as the door is too heavy

Pros: Location and Hotel

Pros: It was a true 5 star experience

Cons: The AC in the room had a very strong fan, even when turned down low - it did not extend to the bed so it worked for me but if I had sat at the desk, it was to the point of uncomfortable. But the overall hotel experience was first rate.

Pros: It’s location was exactly what I needed, close to everything the city has to offer.

Cons: In room dining options were a bit lacking so we ended up passing on it entirely.

Pros: Elegant and first class

Cons: They put us in a handicapped room with no bathtub. It was disappointing. They would only switch us to a suite for $700 additional, so we were stuck in the handicapped room. I will go back to staying at the Interconty and will not use the blind buy again.

Cons: Under construction and there was no notice of that fact. Major disappointment for a so called 5 star level hotel.

Pros: Great location on Boston Harbor. Get a room with a harbor view and you can also see the airplanes take off and land at Logan Airport - fun to watch.

Cons: Food not that good. Afternoon Tea was disappointing

Pros: Location and atmosphere

Cons: Received a queen size not the king and there were issues with the minibar

Pros: This was a great place

Cons: Nothing bad to say here

Pros: Great location and staff.

Cons: Laundry service is very expensive so I would like to see coin operated machines

Pros: clean. location

Cons: Parking for hotel guests should be free or lot cheaper

Cons: Upon checking in I was asked to exchange my self parking ticket with hotel parking ticket because it is free. Self parking was $22. I was extremely happy at first. Upon checkout hotel charged me $50 for parking. I plan to file complaints after returning

Pros: I was really impressed with their customer service and the little perks (bottled water in the room, free electric car charging).

Cons: Two of the four elevators weren't working for part of the stay, so the lines to get up to our room or to get an elevator to come down could be quite long...

Pros: The hotel was very clean, conveniently located, had beautiful flower arrangements in the lobby, has a great café for breakfast and had a fantastic concierge who was very helpful in recommending restaurants and helping us book a harbor cruise.

Cons: The only thing that I didn¿t like was that there was no concierge on Sunday And that the parking wasn¿t complementary for guests at the hotel.

Pros: The hotel was one of the nicest places we have ever stayed in. They were very courteous and helpful.

Pros: Comfy beds and pillows. We had a room with a harbor view, which was beautiful. Close to many attractions. Close to the airport.

Cons: The front desk staff were not forthcoming with information and seemed bothered with questions. The walls were very thin.

Pros: Great location, very hospitable and professional staff.

Cons: Parking - complicated and expensive.

Pros: Clean hotel, nice location in the Seaport.

Cons: Understaffed coming out of Covid. Took an hour and two request to fix the tv in our room. Would be really a nice hotel once staffed properly.

Pros: Super clean - restaurant and coffee shop prices were very reasonable and they were very up-front about the 18% service charge. Room decor was lovely.

Pros: I liked the ease of access the best, the garage and being able to go in and out. And also the staff were very accommodating with extending our check out time due to us being in college and having finals during our stay.

Cons: The only two things we did not enjoy was the temperature device and the phone line. Apparently it was set to 68 degrees and could not be set to warmer. Staff were unable to be contacted due to a inoperative phone line.

Pros: Friendly and helpful staff

Cons: No complaints

Pros: Very clean & quiet hotel. Beds were comfortable but the pillows were not. Restaurant downstairs was very good & the staff were friendly. Convenient location with the silver line right across the street. Off street parking was a available for a few.

Cons: Just the pillows were too soft which is what seems to be the case at most hotels

Pros: Check in process was simple and quick.

Cons: The restaurant TAMO was simply awful. Overpriced and TERRIBLE food and service.

Pros: the restaurants

Cons: n/a

Pros: Location was good. check-in was welcoming.

Cons: There was no microwave in the room. We had hard time eating cold food as there was no microwave.

Pros: Great location right near the water and restaurants. Overnight parking which included in and out access.

Cons: Restaurant in the hotel wasn't really that great. They add gratuity already to the bill. Our waiter was polite but wasn't trying at all.

Pros: Space and showe

Pros: The view

Cons: Total disaster. Rude and offensive staff. Non-functioning telephone. Frustrating TV remote and microwave. No clock. The high point - a mildew ridden mattress which caused post nasal drip, watery eyes and violent, non-stop sneezing. Miserable experience.

Pros: Front desk staff were friendly and accommodating. Neglected to tell me about the $50 fee for using their valet service. To top it all off, the valet had scratched the right front light lens and popped the bumper cowling. I called but they don't care.

Cons: Didn't tell me about $50 valet fee.Valet scratched my right front light lens and popped the bumper cowling.Sent the security guy photos they said they would investigate.They didn't follow up- when I did got a text that said we're not doing anything.

Cons: A fowl smell coming from the bathroom sink....smelled of vomit. My room number was 611.

Pros: The location

Cons: The description and pictures of the room were exaggerated did not look the same in person. Also The description did not not obviously state that there was a 40$ a night charge for parking.

Pros: the area, close to the seaport, a lot of good restaurants. I liked the quite atmosphere.

Cons: We had a power outage for few hours, and it delayed my work and studies in the room.

Pros: Good location, clean.

Cons: Paid for an upgraded room but it was very average.

Pros: Location was convenient to what we wanted to do

Pros: Complete disaster with housekeeping daily

Cons: Service

Pros: location

Cons: They added a hotel "service fee" to my supposedly prepaid stay. Bah. You should disclose the total cost when booking.

Pros: Location

Cons: We were 2 sober 60 yr olds. Went to lounge at 9:45 pm. Ordered drink at service bar, didnt realize there was wait service. Sat at high top. Waitress rude. She came to our table once to retrieve previous guest check. No greeting. Never checked on us.

Pros: Location

Cons: Nothing extraordinary considering the cost

Pros: Great location to all seaport area attractions. Convention center and S. Station walking distance. Beautiful public spaces and a great restaurant.

Cons: I dont like prepaying for a room with a king size bed then checking in later at night and find out it's been given away. It's been paid for!! Put the room aside. Not right.

Cons: Hotel needs updating and breakfast buffet was mediocre. Very few choices.

Pros: Worst experience ever. In terms of service this hotel is a random motel. I requested support because I was feeling sick and they did not even care. Noisy rooms and A/C.

Cons: I requested a late check out for 2pm since I was feeling extremely bad with fever and need to rest for a while before leaving to the airport and the staff said NO because they were fuilbooked. I then asked for 1pm and they refused. Could not they support?

Pros: Staff was just very friendly and made us feel welcome. Location was very nice on the waterfront, many things to do walking distance.

Pros: We unexpectedly needed a hotel for one night in Boston. Went to Kayak for a solution and ended up in this luxury hotel for a very reasonable price right in downtown Boston just across the street from the Flower Show which was right where we wanted to go!

Pros: "Full-service", with convenient tip-inclusive billing. This eases a minor business travel headache. Great location and facility.

Pros: Brand new hotel friendly staff and rooms were very nice

Cons: Yes everyday I stayed there was a problem with my door. The electric scanner wasn't working I had to go down to the front desk several times. Sunday morning and Monday morning they woke me up around 7:30am replacing the battery or testing out the doorbell

Cons: No heat

Cons: The pool was closed for renovations and we were not informed in advance. Had we known, we would have booked our stay at another hotel for our getaway

Cons: I thought the rooms were small especially for a family of four.

Pros: The room is clean but you can hear the noise such as TV sounds or vacuum noise from other rooms. The location is quite good as you can find a lot of restaurants nearby. It's right next to the T-station if you want to take subway.

Cons: The front desk staffs are not very helpful. When I told them I left my pillow in the room after checked out, they make two calls and told me that their staffs can't find it and I can call back to the hotel later if I want. They don't seem to care at all.

Pros: Great stay. Had an event at Seaport World Trade Center. Would stay again

Pros: Everything was perfect! Great service, brunch was delicious! Gym was Great too.

Cons: We had three friends stay in two double beds. When I booked it I couldn't find 2 queen beds. Two doubles were a little small, but they were comfortable.

Pros: The location was good to see Boston & get to our cruise.

Cons: Wedding music was loud & heard on the 6th floor. You should have better toilet paper & kleenex.

Pros: Our room was very clean along with the whole facility. The nicest staff as well.

Pros: Not much

Cons: Noisy room with soft mattress

Pros: Room was OK

Cons: Advertised Valet Parking-there was none. Had to circle the block a few times until the "Check-in" space in front of the hotel opened up. Told by the "Greeter I had to drive to the nearest garage. Told me verbally directions. I had never driven in Boston before and found it daunting. He went and got me a map and indicated the route so got there and lugged our bags to the desk. The clerk asked if we were in the garage and proceeded to charge our card for the parking. Except... she charged us for the garage used by the hotel which was NOT the garage the check-in guy sent us to. My wife noticed this and I went back to the desk. The clerk said she couldn't do anything about the garage where we WERE parked because the hotel did not use that garage. I would up paying for two garages $35 and 40.00 when I only obviously used one! Gad AWFUL Godfrey!

Pros: Location cleanliness

Pros: Very clean, nice and cool - it was a heat wave when we came

Cons: Column in center of room was a little annoying.

Pros: Great boutique hotel. Perfect central location.

Cons: My water pressure was abysmal. The only demerit.

Pros: The beds were super comfortable, the shower was glorious and the TV worked.

Cons: The ice machine is on the 5th floor, but it wasn’t hard to find.

Pros: I loved the whole experience from how friendly the staff was during check in and check out to how easy and quick everything was handled I loved the comfort of the room and the location was perfect I will definitely be staying here again Thank you

Cons: No

Pros: The staff were extremely courteous and helpful. I know this sounds like the most cliche thing to ever be included in a review, but I NEVER leave reviews on anything and I'm doing so simply because of the staff.

Cons: The shower could use a light above it and the towels could stand to be upgraded.

Pros: The location was perfect for our needs. The bed was incredibly comfortable. The hotel was very quite. We did not hear other guest while we were in out room that's always a great thing inu opinion.

Pros: Conveniently located to almost all attractions. Walking distance. Even fir winter weather.

Cons: No

Pros: Clean, friendly, and right next to where we needed to be.

Cons: No

Pros: Hotel location and convenience

Cons: location

Pros: Location, location, location. Easy to get to everything. We didn’t even need a car.

Cons: For the price, room was small and cramped.

Cons: Room had a strange layout, was very dark. Only had 1 window to an inner courtyard, very dark.

Pros: Nice staff let us check in early. Had no problem with us hanging out in the lobby when our flight was delayed.

Cons: REALLY tiny room. Kind of a snooty vibe, even though the "Downtown Crossing" neighborhood is a little sketchy. Be careful walking around at night!

Pros: The location

Cons: The bathroom door was a sliding wooden door that does not lock and staying with multiple people where a bathroom door doesn't shut/lock probably was the only odd thing

Cons: Menu options and Room Service could be better (and available 24/7), instead of limited until 11 pm

Pros: The staff was AMAZING! The hotel was clean, comfortable and beautiful. And the location was perfect for where we wanted to walk to. I would definitely recommend it and will stay there again! Hotel employee went above & beyond to help us &

Pros: It was conveniently located.

Cons: The room is small and the 20 bucks per day fee for internet and gym is not worth it.

Pros: Bellhops, valet & room service staff were top notch. I had a problem checking in. They noticed & tried to make up for inflexible front desk.

Cons: Checking in was a problem. Front desk was inflexible. Woman who appeared to be the manager came out & she actually snapped at me. I was shocked. Another person at front desk tried to tell me that something that was a hotel policy was a law.

Pros: Liked the location, price was right and I loved the little cafe next door. Staff was great as well.

Cons: Rooms were a little small, but we were not in them that much anyways .

Pros: Polite and helpful staff.

Cons: All the crack heads a block away.

Pros: Great location

Cons: I asked staff for a quiet room. The staff placed me next to housekeeping. I was awakened constantly due to opening and shutting of the housekeeping door. I mentioned this to the same staff member at checkout. There was no sympathy.

Pros: The hotel is super clean with without a doubt the most comfortable beds I have ever experienced.it is almost on the freedom trail and so close to the common it is in easy walk of Quincey market and both cheers pubs and all tourist stops are easily assessable by one of the tour bus at bottom of market .worth every penny

Cons: Ok to be picky no restaurant mostly coffee shops and food concession s but this encourages you to go further and Boston is easy to get about .ok bar is limited but what they do offer in very good but it's no pub .old fashioned. is outstanding but only few bottled beers no draft

Pros: Beautiful room with an awesome mattress! Fancy hotel right in the heart of downtown. Definitely recommend.

Pros: Chic hotel with very comfortable rooms and excellent customer service.

Cons: It's hard to think of anything we didn't like

Pros: Great location, central to most attractions. Very polite and helpful staff

Cons: Ice machine was broken, but these things happen.

Pros: Great ,location, layout, quality, and service. Our second stay here and we remain fans of this newer downtown hotel. Comfortable beds, quality fixture, terrific, huge Tv, fast wifi. Haven't tried the food. The bar was nice.

Cons: Jeez, the standard rooms are tiny with hard to access closet and no side table on one side of the bed. We were offered a larger room for another $40 and should have taken it!

Pros: Convenient, clean, very nice, sleek, efficient

Cons: Tight rooms for two travelers with large bags

Pros: Tasteful and modern décor, beautiful details, friendly staff, comfortable beds, location, complimentary bottles of water

Cons: TV program transmission quality was spotty. Glass shower screen led to wet bathroom floor and soaking bath mats after every shower. Ice machine hard to locate and not on every floor.

Pros: The Godfrey is very Modern, ideally located and the staff is super friendly. ( Except for the manager on duty when I checked in.)

Cons: Booked a two bedroom with a third party site,didn't have that option so I called up the hotel to see if there was an option. Was told to just mark in underspecial request and they would have it for me. When I checked in was given a small King size room and says that's what we booked. Told the manager who talked to us what happened and she says we never made the request. I pulled up the reservation on myphone and showed her the request, then she says its first come first serve basis. Only room left for the night was a $80 upgrade was a four class upgrade to a suite which was much bigger and had two TVs, so I took it, had no other option. Walked into the room and if that was a four class upgrade I would hate to see a regular room. Room was very small, only one TV. Don't get me wrong, hotel was very nice. Big screen TV,nice showers and towels, but felt very very very cheated. Along with the $52 for parking it was like spending $600 a night for a small room.......Really??

Pros: The location

Cons: First room far to loud (trucks unloading / loading 5 am); second room not so loud, but still noisy. Strange inventory: No hooks to hang coats etc. Only one shelf for shirts in the wardrobe, no other furniture witgh drawers (underware etc.) half of the wardrobe full of ironong board. No hooks to hang bathrobe and bigger towels in the bathroom. small selection at breakfast, every day the same. Loud music allready at breakfast. No bowls for yoghurt and esreal to mix, except small plastic cups. All breakfast cups, spoons etc. plastic (lots of vaste) hardly any tables to eat breakfast (sofas. lounge chairs etc.) Over all feeling like a grown up youth hostel

Pros: Breakfast, decor, location, comfortable bed.

Cons: Waking up to a 45 degree room and being told that a refund was not possible. They did provide a space heater, but after a few hours it only raised the temperature to 49 degrees. No refund?! The Godfrey said I have to get the refund through the website. I expect a runaround.

Pros: I was in Boston for a downtown conference and conference hotels are sterile and it's hard to find anything resembling quiet and calm. Harrington House is a 25 minute drive from down town, a short drive (and $5 parking) to the T - which is 10 minutes to downtown and 20 to the Hines Convention Center. The room was perfect, the shared bathroom immaculate and the continental breakfast great - do have the home made granola (if you tolerate gluten and nuts) with the yogurt and fresh fruit. There are gluten free cereals and fruits - as well as homemade muffins and cookies, as well. It was simply icing on a fabulous cake that the owners were welcoming, engaging, and a joy to talk with... though it may have helped that when I was very young I live in the Cambridge neighborhood Joey - a professional comedian - grew up in and, in my teens, lived in the NJ town next to the one where Maggie's lived, we even graduated from neighboring high schools in the same year.

Pros: Perfect locale in Winthrop - the airport was more scenic than intrusive, and the waterfront was just as close and lovely as we had hoped. We lounged on the front porch for a while, soaking in the view and the sea air. Comfortable bed, nice (shared) bathroom, and quiet - only when I went into the hallway did I hear my neighbors snoring.

Cons: Breakfast was nice (fresh muffins), but eggs and meat (bacon, sausage, etc) would have been better. Limited indoor common-room seating - I'm glad the place was nearly empty while we were there, we would have had to fight for a chair.

Pros: Good location very friendly owner great breakfast.

Cons: Shared bathroom, however not a problem

Pros: My family & I were very pleased with our visit. The view is amazing & the location is excellent for getting to attractions. Staff was friendly & accommodating. Very comfortable beds, nice having small kitchenette. Will definitely stay here again - Loved it!!

Pros: Location was excellent. Rooms comfortable & spacious. Delightful time! Would love to stay again.

Pros: I did not utilize the available breakfast. Location was outstanding. Everything was excellent!!

Pros: everything including facilities, staff, location, etc.

Cons: nothing

Pros: Location is perfect. History of the building is fascinating.

Cons: The air conditioning system is tricky. Better ask the staff to explain it and put it on auto.

Pros: Nothing

Pros: The location was perfect, the staff was great, they had activities for those staying in and the price was high but considering everything that you get I think it's worth it.

Cons: Maybe having a complimentary breakfast.

Pros: LOCATION LOCATION LOCATION

Cons: No

Pros: We really enjoyed our stay at Marriott Custom House during our recent family vacation to Boston. The location is ideal and the villas provided plenty of space for everyone. The observation deck was fun and we went up there several times during our stay. We would definitely return to the Custom House again.

Pros: The location cannot be beat if you want to be close to Quincy Market/North End/Downtown. Also, all the rooms are suites with a spacious living space. This is also a historic building so be sure to browse the museum quality displays throughout the lobby and hallways. Don't miss the observation deck!!

Cons: Bathroom was tiny - I understand wanting to have access from bed and living rooms but that doesn't really work in a 'smaller than average' hotel bathroom. Take out the big dining table, change to a drop leaf and steal 6 feet to expand the bathroom. Btw, if you are a light sleeper, request a high floor.

Pros: Loved the view

Pros: It was perfect. The view is so special. My granddaughters sat up all evening watching the city lights and the bay come to life. Something we will never forget.

Cons: no

Pros: Very clean and nice. The restaurant was awesome too!

Pros: It was 10/10

Cons: Clean

Pros: Clean room and first shift manager was very professional and accommodating . I don't remember her first name but she was on shift Friday Sat and Monday and Tuesday week of June 4-8th. I'd like to thank her for everything. Second shift front desk gentlemen were both professional . I think the managers name began with a A.

Cons: The housekeeping staff was very rude and not willing to accommodate the smallest request(garbage bag). Housekeeping and the housekeeping manager were rude in June 2021 also in March 2021. Housekeeping as a whole was the worst experience with Hotel chain At Boston Shore property .Third shift matience woman was also rude . Room was clean and also the property. But housekeeping staff was the rudest I've dealt with in 0ver two decades of traveling throughout the East Coast. Not at all exaggerated .

Pros: View was excellent but had to travel to city and back daily. Staff was very friendly and accommodating. Great to have transportation to the subway and back every day Evenings on the water were great

Cons: Ice machine on the floor was not working for 4 days. Reported it but didn’t get fixed. Phone in the room was dead so had to go to main desk to ask simple questions

Pros: Staff building back quickly from all the Covid challenges Staff extremely accomodating regarding special requests The Harbour views were exceptional, The Front desk staff was over the top

Cons: Not a thing !

Pros: Location.

Cons: Great property, no complaints.

Pros: Windows view,

Pros: Left before breakfast. Nice spot for eating.

Cons: Wished for a bell hop for luggage. Managed it, but at 87 years, that kind of help is appreciated.

Pros: Beautiful view of Boston Harbor and city. Super comfortable room.

Pros: Beds are very comfortable. Staff is friendly and helpful. I assume the harbor walk is nice when there's no freezing rain. Restaurant is decent with a nice view of the water and the wait staff was very friendly.

Cons: The hotel is missing some key elements that you find in even most basic 3-star hotels like free coffee & tea in a lobby, snack bar/mini-store, a place to lounge and relax, an in-room mini-fridge, pool/hot tub. They sell mini-bar type packages at the front desk but nothing non-alcoholic for kids and no snacks. There was nowhere to hang out and read a book or people watch because all the seating is outdoors and it was freezing raining or they just have these awkward bench seats at check-in. The location is good for access to the airport but to do anything in the city, it's kind of a pain because it requires connections with bus/ferry/T (depending on where you're going) or calling a $20 Lyft. For these reasons, I feel it's way overpriced. You're essentially paying for the view.

Pros: Location, shuttle yo Airport. Friendly staff

Cons: Pillows uncomfortable. Restaurant Menu limited, although food was good. 2 bottles of water in room for elite members only or $4 charge.

Pros: the night manager is amazing and always willing to help me out. He us tge number one reason I frequently stay at this location. His customer service is top notch. I love the hotel overall, but hotel employee makes my stays worry free which is huge.

Cons: Absolutely nothing.

Pros: Location

Cons: Not very interesting interiors, but the views are amazing, its all about location.

Cons: Asked for nonsmoking room were put in a smoking room instead of moving us they sprayed something awful. No mini fridge. No restaurants within walking distance so stuck with hotel restaurant unless you take Uber. Not near public transportation. HARD bed.

Pros:  the night manager, went above and beyond to be friendly and courteous.

Cons: We arrived late having missed dinner because they were not serving food on the plane, and there was no room service or food in the area. However, the hotel suggested a place that would deliver and that worked out fine.

Pros: Great harbor view Very convenient to the airport

Cons: Elevators were pretty scuffed up

Pros: The front desk employee was professional, efficient and kind.

Cons: Nothing.

Pros: Quiet and comfortable. Located at the airport and convenient transportation options. Friendly professional staff, fantastic views.

Pros: Staff was beyond amazing.

Pros: The room and view were amazing! Will definitely stay there again! Front desk staff were wonderful .

Pros: Elevators were quick

Cons: The smell of pot,and I was put in a different hotel,not sure why

Pros: The customer service was not up to par. I came in on the 17th earlier than my estimated arrival time. They pushed back my arrival time to the following day before making me lose a day of my three night stay. They were more interested in money .

Cons: Interested in making money instead of providing good customer service. This was my worst hotel experience in over 30 years.

Pros: Nice room

Cons: Restaurant and lounge were closed so no place to eat.

Cons: Paid extra for harbor view. Room was on 3rd floor. Had a nice view of air conditioner and roof

Pros: location

Cons: no

Pros: This is usually our go to in and out of Logan, we love the water taxis and the location.

Cons: The fire alarm went of at 3 am. Then again at 4:15 am. The staff made no offers of compensation or complementary anything to make up for the property’s system glitch. It really sucked.

Pros: The views, the outdoor patio for dining

Cons: $46 to park, $30 a person for a breakfast buffet that is the same quality as other hotels free breakfast, bathrooms need updating, can not hear airplanes from the nearby airport - but you can hear a kid whining about his brother using his toothbrush at 5a

Pros: Amazing breakfast Front desk staff provided us with a voucher due to a delay in our room being ready Very nice concierge and front desk staff

Cons: Our room was not ready in time, and they were (I think) short a duvet when they were preparing it, so they put two flat sheets on the comforter instead of a duvet. This was a minor annoyance.

Pros: View of Boston

Cons: Expensive food

Pros: View from hotel is good apart from no water offered chargebal 4 USD per bottle no complimatry

Cons: Nothing like

Pros: Clean and so close to the airport

Cons: They actually charged me to park my car there. absolutely ridiculous especially after the amount I had to pay to be so close to the airport.

Pros: The room was noisy and it took 40 minutes to get a comforter to the room.

Cons: The room had paper thin walls

Pros: Outstanding views of Boston.

Cons: Very pricey. Clock could not be reset and almost made me late for a meeting. TV channels kept losing signal.

Pros: Location next to airport

Cons: Reception tried to force me to pay extra for a room that was pre-paid, non-refundable. Bathroom was worn, dirty tiles in shower, old shower curtain. Definitely not up to Hyatt standards.

Cons: The parking fee was too high.

Pros: Location

Cons: Parking way over priced.need to let customers know in advance of high parking cost.could have picked up rental car in morning and saved big.

Pros: The location.

Cons: No microwave. No fridge. Peeling paint in bathroom. Wet carpet outside the bathroom causing an offensive aroma. Thankfully, it was a short trip. No redeeming value except its location.

Pros: The view

Cons: Well when I got there had problems with tv took a long time for them to get back to me. Slept horrible there was something wrong with Air kept making loud noise, so at 3 AM I had to shut it off it was so loud. I also wanted a glass of wine to relax in rm

Pros: Convenience: Very close to the airport, yet windows are thick enough that I barely heard anything.

Cons: Additional cost: $46 dollars per night to park a car? Also, an additional $30 for a view of the city. I'm ok with the lesser of the two views, but wasn't happy with the $46 fee to park a car. It's not like the hotel is in downtown Boston !

Pros: It was close to the airport and made it easy.

Cons: We waited in the lobby for almost 45 mins when we were told upon check-in that it ran every 15 mins.

Pros: Views in either side are awesome!

Cons: Can get confusing to drive in there as gps goes out during the tunnels

Pros: It was close to the airport and had a shuttle to take us there in the morning.

Cons: The food and service at the lobby restaurant. The lid of the toilet would not stay up, the vent in the bathroom did not work, the tub did not drain while showering and we woke up to pungent smell of cigarette smoke at about 3am.

Pros: Not much

Cons: Parking ridiculous....over $40 for six hours. Unbelievable. Other hotels in the are have free parking!! Not helpful at front desk.

Pros: Room

Cons: Hotel staff

Cons: It seemed that room was not cleaned properly: someone's lipstick on a glass, dirt spots in the shower, coffee spills on the table

Cons: Parking charges are never mentioned in the ad in addition to room charges

Pros: The front desk staff were courteous and professional and the check in process was flawless.

Cons: Higher than expected alcohol prices. Aloof bartender. Dirty bathroom.

Pros: location close to airport and good view of harbor. Staff.

Cons: Anything other than sleeping and Wifi is expensive: Breakfast $25/person, parking $44/night. Room rate was fine, extra costs painful. Would not stay again, unless extra costs lowered.

Pros: The harbor view was amazing and it was so close and convenient to the airport.

Cons: The room was cold, the comforter was thin, there was a random pillow case wadded in the center of the 2nd bed on top of the comforter, the bathroom counter needed cleaned and the shower head was old and had hard water buildup.

Cons: A charge for bottles of water in the room.

Pros: Very small No view No tub

Cons: We were lied to about parking. We were told we would be Givin a voucher to cover the parking expense across the street. The voucher was for $2. Parking was $36. We will never use your services again.

Pros: The room and service were good in general.

Cons: No working desk was placed in room (the TV table has a surface and a chair but it is not comfortable to use as a working desk). Not enough outlets of electricity and USB were available to connect all of our phones, tablets and computers. The room is a bit overpriced for what it is. Place more vending and ice machines in every floor.

Pros: Excellent location for airport, lovely staff, Wonderful room.

Cons: The price

Pros: Nice and convenient place for an overnight layover. Easy access to the airport on the hotel shuttle.

Pros: If you want to be close to the airport and not break the bank, this is the place to stay. There's a free shuttle that runs rather frequently. The front desk staff was very friendly and informative. The room is a bit outdated, especially the bathroom, but for the price it's what I expected. I would definitely stay here again.

Pros: clean hotel

Cons: Awful service. We were charged twice for one room and we are still waiting for the hotel to do something. Afyer they lasted about half an hour trying to find our reservation, they made a new one and charged twice after we stayed for only one night.

Pros: Great staff, views, nice amenities. Nice alternative to downtown and Back Bay hotels.

Cons: Cabs to/from Back Bay, etc. can get pricey.

Pros: Rooms were modern and clean. Views were great.

Cons: Parking situation was horrible. The cost was extremely high, and the process to get in and out of the parking lot was inefficient.

Pros: Extremely convenient to the airport and great shuttle service. Room was very clean and comfortable

Cons: Being extremely convenient to the airport, it was a hassle to get into town to do anything or eat anywhere other than the hotel.

Pros: Great views of city and harbor. At the airport.

Cons: Very expensive. Restaurant is very pricey.

Pros: View of airport and Boston Harbor Clean and comfortable

Cons: Expensive

Pros: We chose the Hyatt on the Boston Harbor in order to drop off our rental car before catching our plane early the next morning. It is very close to Logan. The timing was perfect and we got a restful night's sleep before departing the next day. The shuttle to and from the airport was very convenient.

Pros: Clean everywhere. Staff is top notch and friendly.

Cons: You get the best but you pay for it too.

Pros: The view from the hotel is beyond words. The staff was great and very accommodating. Rooms were clean and beds are comfy and cozy.

Cons: I was booked for a Thursday & Friday at $249. Then, found out I would be able to be there Wednesday evening too. I was charged $525 for Wednesday night. Thought the hotel would've charged me the same rate as the other 2 nights and was a bit disappointed that they didn't so that was a drawback

Pros: Comfortable. Easy water taxi to downtown waterfront.

Cons: City bus and subway not easily available. Water taxi ok in good weather only. Few options on eating.

Pros: I like the cleanliness and proximity to Boston. Also we loved that there was great water pressure in the shower.

Cons: The bathroom was tiny, with only one hook for hanging a used towel.

Pros: We didn’t stay for breakfast, had to catch a flight.

Cons: Nothing, check in was quick and the staff was great!!

Pros: It was very clean and comfortable

Cons: Nothing

Pros: Very clean and comfortable bed and pillows.

Cons: Everything

Pros: Everything at the facility was fantastic. There was no breakfast served on the two mornings that we were there, or at least at the times that we left the facility. The lobby coffee was horrendous.

Cons: The lobby coffee could be an easy fix.

Pros: Everything

Cons: Price

Pros: On the surface this is a great looking hotel. Front desk help was amazing! A lady is hilarious and is quick while making a great first impression.

Cons: The cleanliness of the hotel IMO is below standard and mostly surface. AC filters clogged, coils and drip pan had mold and rust. Carpets had surface mold and musty smell. Poorly managed.

Pros: The staff was nice and the overall cleanliness of the hotel was spectacular.

Cons: Not at all.

Pros: Quiet and private. Followed Covid protocols

Cons: Almost in need of an update inside the room I stayed in. The fixtures in the bathroom were out of date. Saw some rust on the molding. Appliances were a bit out of date (television & microwave) plenty of access to plugs and USB ports

Pros: proximity to airport, shuttle service, good prices in restaurant

Cons: I was looking forward to a bath when I arrived, but room only had a shower.

Pros: Staff was exceptional. Hotel definitely adheres to the COVID cleanliness policies. Always cleaning!

Cons: Small item but still... shower head needed to be replaced and seemed cheap for this establishment. Sprayed water all over due to not being maintained or replaced, but this would be the only item.

Pros: It is close to the airport and easy to get to!! The staff is so friendly and helpful. The lobby bar and restaurant has a great Caesar salad.

Pros: Beautiful hotel, room very clean and bed comfortable. Staff very accomodating.

Cons: Wish they served breakfast.

Pros: The fact that it was easy to get to and close to the airport.

Cons: Not a matter of dislike as much as it is too bad there was not any real choices as it pertains to the eatery inside or anything close. This location needs choices as the down town is very limited to parking and access to eateries.

Pros: The location was awesome.

Cons: They did NOT offer a complimentary breakfast.

Pros: Shuttle was ready to go at 3:30am and got us to the airport nice and quick. Perfect option for an early flight. Staff were all friendly and attentive

Pros: I had to stay for two days due to a storm and not wanting to miss my flight. I felt right at home. Everything was pleasant and clean and staff all very helpful and kind.

Cons: I cannot think of anything I would change.

Pros: Breakfast was great

Pros: The people there were helpful and kind

Cons: The room had a musty smell

Pros: Very convenient access from terminals A and E by foot through covered bridges.

Cons: There was no security in the hotel. The easy access bridge from the airport brought people without control directly into the 2nd floor. There were people that were not guests in the hotel using the meeting area restrooms to wash themselves. Plus elevator access to the room floors was possibly without a room key.

Pros: Nothing really I got hurt customer was not great and I still am waiting to speak to the GM of hotel never again

Cons: Poor customer service I got towel metal frame fell onto head...

Pros: The bed was nice

Cons: Very expensive for so far from downtown Boston. Microwave would not work and there was no other microwave apparently to replace it with even though the hotel was barely booked

Pros: nice and convenient for the airport

Cons: very surprised that the kitchen closed at 10pm. I would expect an airport hotel to have longer catering hours than this

Cons: Nothing!

Pros: Friendly Staff I was traveling with my sister (the option above is not available)

Cons: Nothing

Cons: Room wa freezing when we arrived; turned up heat but wasn't getting warm so had to jack it up to 73 degrees before it started to feel warm. Forgot to turn it down before going to bed and woke up sweltering. Turned it down but couldn't go back to sleep then. Had to be up at 5 to catch our plane so was relying on the coffee maker in our room but it was broken and I kept having to hold the power button on for it to work. Ran out of time and wound up going downstairs to buy coffee instead. Toilet paper wasn't folded into points in the bathroom so concerned that the cleaning was either overlooked or not done thoroughly. Also, have never stayed at a Hilton that didn't have some sort of breakfast available. Very disappointing.

Pros: Beautiful hotel, especially that entrance and chandeliers. Modern, fresh, clean. Helpful and friendly staff. Thanks!

Cons: Only disappointment was the lack of Hot tub in the Pool area.

Cons: The remote control for television was not user friendly. Light switches were confusing for 80 year old

Cons: Terribly expensive for what it was Waaaaaay overpriced. Would not stay there again.

Pros: The restaurant's food was really good. We ate both a breakfast and evening meal. Superb! 'The staff at the check in/out desk was superb! We would definitely consider staying there again.

Cons: I can't think of anything that we didn't like.

Pros: The hotel is located in my hometown of East Boston.. It's beautiful with a great staff and perfectly located for all my Boston needs.. if they can keep their rates affordable, I will make this place my home when I visit a few times a year.

Cons: N/A

Pros: Clean, up to date, comfortable, friendly

Pros: The staff was friendly and professional. My TV wasn¿t working properly and she gave us a new room. The rooms were extremely clean and comfortable.

Cons: I wish the restaurant had been open, on the listing it said there was a restaurant and that was one reason I booked this hotel. I think you should either open the restaurant, or take it off you listing.

Pros: A little off the beaten path but pa great spot to stay to catch a very early morning flight. We had the afternoon to grab a meal on the North End with a quick Lyft trip. Quiet and clean to boot. We may make this a regular stop when visiting family and flying in and out of Boston.

Cons: Couldn’t easily walk into Boston proper — all highway routes.

Pros: Upon arrival the front desk was very accommodating!

Cons: I can’t think of anything I didn’t like

Pros: Nice clean nice people but could hear traffic all night

Cons: The breakfast and more then two coffee pods not decaf would be nice

Pros: The staff were super welcoming and helpfull.

Cons: The bar was closed due to Covid

Pros: The amenities in the room were perfect. Liked the decor, size, & cleanliness of the room/entire hotel.

Cons: Not much of a view & the location could be better for dining or exploring the city. The handle on the closet behind the entry door was broken & the guest above me was loud. Not the hotels fault at all but it was annoying.

Cons: Didn’t know there was extra cost of $100 for my pet until I checked in. Should be included in room price or mention upon booking! Thomas Green

Pros: Room was nice. Kitchenette was well stocked with cooking materials. Clean.

Cons: No hand sanitizers or cleaning products for dishwasher in room

Pros: EVERYTHING..... and I'm in a hotel 20 or so days a month and this place was perfect. If you have to stay in Boston; be it for a night or more, this location and all it has to offer will be exactly what you need.

Cons: My key didn't work initially, which can be a hassle. But they immediately made sure I had a key that worked and got me in my room.

Pros: really convenient.

Cons: Because it is across from the airport it is VERY noisy. We won't stay there if we want to sleep in.

Pros: Nice breakfast

Cons: It was a bit loud

Cons: The iron holder in the closet was broken. Everything else was great.

Pros: The room was very clean and the breakfast was very good.

Cons: I wasn't crazy about the location. We bought a Charlie card to use the subway and silverline bus and only used the free shuttle once to arrive and once to leave. I just had the impression they didn't want use to "use" the free shuttle to the hotel.

Pros: Pools and amenities.

Cons: room a little small on living space. Too much bathroom space.

Pros: Very clean, close to airport, nice staff

Cons: Earliest shuttle was 4 a m. Breakfast didn't start until 6

Pros: Shuttle, close to the airport

Cons: Shuttle not 24 hours

Pros: This is one of the better work related hotels I've stayed at in the past year, or more. The lobby is modern, clean lay-out, the staff is relaxed and professional, and everything worked well. The room was clean, quiet and nice. Wifi worked immediately.

Cons: No not really.

Cons: Too noise from street Too small room size

Pros: Rooms were clean and bright.

Cons: The traffic noise was horrible. Trucks hauling gasoline coming through all hours of the night made it impossible to get a good night's sleep.

Pros: Close to airport, convenient shuttle, good/free breakfast.

Cons: Thin walls. You can hear everything the neighbors are doing, like watching TV until 3 in the morning.

Pros: The hotel was clean, modern and appeared to be very new. They had a lobby bar, on-site parking, and the rooms were very nice. My room had a very comfortable king size bed, desk, kitchenette with full size refrigerator. I had an early morning flight and travel from hotel to my gate was less than 25 minutes, including rental car return and airport security. They offer a shuttle service as well. It was perfect for me as a business traveler.

Cons: The street noise very loud. The hotel is on a corner and trucks were going by all night long. I didn't get the best night's sleep.

Pros: Clean, comfortable and convenient to the airport. Right across the street from the pre-flight off site parking lot

Pros: The food at the bar was outstanding

Cons: Only one place to get food. Fortunately, it was very good.

Pros: I liked the room and all the included amenities in there.

Cons: Breakfast was not good at all. Cold eggs and potatoes. Eggs were watery and bagels were tiny. Bar is in an odd location and too many bright lights. Needs casual lighting not the bright spotlights that it has.

Pros: I loved it, it was convenient to the T and airport especially given the free shuttle, the room was fantastic, very clean, very modern, nice decor. Excellent quality bed, complimentary breakfast, lots of amenities, and a solid, helpful staff.

Cons: Not much... If I had to knit pick, the location, while convenient to the airport and a nice T stop is essentially in an industrial area which looks a bit run down, but that is a fairly minor concern.

Pros: Service was efficient and friendly. The facility and rooms were very clean, great breakfast. The maid made the extra effort to run down to the lobby to catch me and return my cell phone power cord that I had left in the room. Totally unexpected, above and beyond the call of duty and totally appreciated.

Cons: Nothing!

Pros: The staff was amazingly helpful and friendly. The shuttle driver personally guided me back to the highway. All the staff were very helpful. The suite was beautiful and very clean.

Cons: Our room was overlooking a busy street corner so next time I will ask for a room in the back or away from the street.

Pros: I never write reviews for hotels. Ever. But our experience at the TownePlace Suites was so good, I really wanted to share. First of all, the place appears to be brand spanking new, and everything is immaculate, modern, and comfortable. We had a kitchen with sink and full-size fridge, and the bathroom did away with a tub (which -- let's face it -- who actually takes a bath at a hotel) and instead has a beautiful big shower with a cool sliding glass door. Maybe best of all, the Internet access is blazing fast, which NEVER happens at a hotel. Nerd info: 48Mbps both up and down with 3ms ping. Amazing!

Cons: The lighting in the bathroom is very bright. Would be nice if it was a bit dimmer so you don't feel like you're under a spotlight.

Pros: Facilities, staff

Cons: location not the greatest

Pros: The hotel was new and clean, the buffet breakfast was good, and the airport/airport train station shuttle was excellent for accessing transportation. However, what made the difference was the incredibly helpful and upbeat staff. From the front desk, to the shuttle driver, to the bartender, to the cleaning staff, everyone we interacted with was helpful and had a great attitude. One staff member said it was a great company that treated employees well. Good for them - and it clearly pays off in customer service.

Cons: Our room had no towels, no soap was dirty

Pros: Loved the view of the Boston Harbor

Cons: Didn’t like the room had no kitchen amenities you have to share one big kitchen with everyone else on first floor... rooms need balcony we just had a view of house that was really close to us

Pros: View was excellent and it was so cozy

Cons: Bed was a bit too firm

Pros: The view

Cons: Rooms are so small walls so thin and sheets were so uncomfortable the air didn’t work and our door kept make noise

Pros: Great location, easy access from parking lot. The staff was super helpful and so friendly.

Cons: The only thing was there was any extra blankets in the rooms.

Pros: The staff was so nice and helped his when our smoke alarm battery was low and going off. They let us keep our car there on the day we checked out so we could take the ferry to Boston.

Cons: I wish they had coffee in the morning for guests. If there was, I didn’t see any anywhere. Other than that, it was wonderful.

Pros: It was in a great location nice scenery outside pool was great emeniteys unbelievable plenty of restaurants great ice cream shop right down the street and plenty of free parking. I would definitely recommend.

Pros: The room had a great view, balcony, and was in a great location.

Cons: The air conditioning was on the entire night even though it was 55 outside.

Cons: We did not get our binder with hotel information at check in.

Cons: Thin walls allowed us to hear sounds from adjacent units. And even though the hotel was a only a few miles from the airport, it took 20 minutes to drive on a Sunday morning because you have to drive around the bay to get to the airport.

Pros: Smaller hotel located in a quiet neighbourhood, 10 min from airport, with beautiful views of the sea. Rooms vary in size, but are well appointed and comfortable. Lower prices and comfortable rooms make the Inn at Crystal Cove highly recommended.

Pros: Hotel gave a homey feel. If staying longer I would have appreciated that more. Comfy sitting area, open kitchen if you want to cook. Relaxed but very helpful staff.

Cons: Difficult for me to get luggage up narrow steep stairs. Help with that would have been nice.

Pros: Close to Logan for easy early AM departure. Free parking.

Cons: Wifi worked only sporadically, and even when connected was horribly slow. Small room, older bed, uncomfortable pillows. Hard to find in dark, nothing nearby for late evening refreshment. Climate controls in room were difficult. No bath fan.

Pros: Price

Cons: Bathroom door could not close

Pros: Cleanliness.

Cons: Not having an office open more hours

Pros: Quaint and comfortable room and lovely common areas to share with other guests. The place had nice character. Grounds were well kept and lovely.

Cons: No. It was a pleasant surprise. I feel it was excellent value and a nice place.

Pros: Location!

Cons: Room was clean but but mediocre.

Pros: Cost for the room

Cons: Elevator

Pros: The location has beautiful views, the staff was accommodating, everything was clean and the open kitchen was great.

Cons: The bed was not comfortable for either myself or my guest. So we did not get much sleep.

Pros: Location

Cons: No breakfast

Pros: Location and view

Cons: The room was too small for $'--- worth no room to turn

Pros: Room was nice and cozy. The view was great. I loved watching the planes taking off and landing at the airport from my room. Id stay here again.

Pros: on the water, nice view

Cons: Internet in my room was spotty, towels were too small, kitchen amenities were lacking, could have used at least milk for tea in the morning.

Pros: I loved that it was right off the water.

Cons: I didn't like it that they charged me an extra $50 for late check out. I didn't stay there at night because it was too far so I literally stayed there in the day and showered and then wanted to sleep a little and check out late and they charged me $50.

Pros: Close to the airport Easy to find Nice layout of the room Attached kitchen Expected nice view but too foggy to tell

Cons: Tight parking lot Small, awkward bathroom layout Key return reportedly in multiple places but could only find one Stairs, no elevator

Pros: Location. Beautiful view of Boston across the water. Easy and quick access to Logan airport (which was the main reason for my stay).

Cons: The mattress was terrible and the worst I have ever encountered anywhere. It was not level and I felt like I was sleeping on a steep slope. As nice as the property was, I can't recommend it since I was not able to rest properly.

Pros: Beautiful views, very close to the airport plus a short ferry ride to Boston.

Pros: The view.

Cons: The gentleman who checked us in said he would call and he never did. Don't make promises you can't keep.

Pros: The location and view from the hotel are amazing. The shared kitchen was useful. The staff were helpful and accommodating.

Cons: The hotel room was very small & outdated. The floor, bedding and pillows were all damp. The blinds were broken so people could see into the room from outside. Also, the floors seem paper thin. We heard stomping around from the room above all day & night.

Pros: Nice clean rooms

Cons: No air conditioner no fan

Pros: Cleanliness Pool Meeting room Bathroom

Cons: The stairs The ac that tried hard but could not keep room cool as the Windows had to be shut so we could hear in the room when planes flew over

Cons: can hear snoring from next door. No 24 hours front desk is fine. But front desk should unplug their phone after left. it was annoying in the midnight to hear phone ring.

Pros: Room was very nice, beautiful artwork and room decour. Shower was absolutely great and loved the view of Boston from the front of the building

Cons: Small, no mini fridge for food inside room and constant noise of planes taking off (not bad but if you're a light sleeper it would be an easy problem)

Pros: Location and clean setting. The staff that greeted and helped was a nice person

Pros: Free parking. To find a hotel in the Boston area, within a short drive of downtown, providing free parking is almost unheard of. This really helped me keep my costs down.

Cons: Staff member at check-in wasn’t particularly warm and friendly, but she wasn’t mean or rude.

Pros: It is a pleasant neighborhood near the airport. Staff was helpful, price is right. Balcony room facing the harbor.

Cons: They really need an elevator for upper floors. There is airport noise - about which nothing can be done, given the location.

Pros: Lovely hotel.

Cons: The room we were given was very very small with an uncomfortable bed.

Pros: The charm and the staff were great. LOVED the kitchen!!!

Cons: Would have been nice to be told about the construction when booking. As well, room said "Ocean view" it was marina view instead. Very sad :(

Cons: Everything was too tight, the room and the parking

Pros: The staff was extremely friendly and helpful. The room was clean and beautiful and the view was gorgeous.

Cons: The room was smaller than expected but I still thought it was a good value.

Pros: Beautiful view

Cons: Nothing

Pros: The inn was very clean. The bathrooms were nice. The innkeeper was very friendly. The common kitchen is very useful to have. I made coffee in the morning and if we'd stayed longer we would have utilized it more

Cons: Nothing

Pros: The room was very updated and romantic.( We stayes in 214) The balcony was one of the waterfront rooms and was such a gorgeous view. My boyfriend and I are both military and travel a lot and we agreed this place had the cleanest bathrooms we have ever seen. The lady who checked us in was very sweet and it was a very stay. Overall this is one of my favorite hotels I have ever stayed in.

Cons: The bed was unbalanced but we fixed it by putting a pillow under the side closest to the door.

Pros: Great value, huge clean and comfy rooms.

Cons: Honestly no complaints, totally loved it.

Pros: Everything was wonderful.

Cons: Everything was good. Just Pool reservation was not enough time for a family with kids.

Pros: Very close to airport.

Pros: Location to airport

Cons: Hotel smells of weed all throughout hotel hallways. When reported to management they don’t do anything about it. Also, the electricity went out during my stay. There were no announcements over the intercom system, no updates as to what was happening. Couldnt leave room or I would be locked out (electronic keys). Management did not have the situation under control. Guests yelling in the hallways, guests smoking weed. It looked & smelled like a drug den. Would not stay there again or recommend it, which is unfortunate as it is otherwise a nice looking hotel, with decent amenities and a great location next to airport. But I cant get past the weed smells.

Pros: Very convenient location for an overnight stay before catching an early flight. The breakfast (COVID modified) was very nice in contrast to other places we’ve stayed in the past year. Our room was quite nice and very quiet. The staff was extremely pleasant, with both check in and check out, as well as the shuttle to the airport going very quickly.

Cons: Nothing!

Pros: Very large space. Everything was clean and well kept

Cons: When arriving at the airport we called the hotel for shuttle pick up and was on hold 2 time for 10+ minutes before finally Someone answered answered to send the shuttle.

Pros: For me the location was great, clean and hospitable. Staff was great. Even the free breakfast was pretty good.

Cons: Nothing negative to report.

Pros: Hot breakfast was good, but restrictions meant buffet was takeout only. Room was extremely clean.

Cons: Checkout seemed too early. It used to be noon, was changed to 11am. Pool needed to be reserved ahead of time, but it worked out. Parking was a flat $40 valet fee. That would have influenced which hotel we booked had we known.

Pros: Very nice and clean

Cons: Lots of amenities but non were open cause of civid . They didn¿t say valet would be $40 told you when you got there!!

Pros: Roomy

Pros: Location...staff

Cons: somethings need to be fix

Pros: Convenience to airport and quiet room

Cons: Access to the airport itself - it is what it is due to its location LOL The shuttle to and from the hotel was great

Cons: Staff was not friendly and surly. Hotel was not that clean. Free breakfast was an insult.

Pros: Location and also the room was nice

Cons: Furniture a little outdated also the lobby

Cons: Hopefully the cooked breakfast is coming back soon.

Pros: Las habitaciones todo muy bien lo recomiendo

Cons: El valet parking

Pros: Very friendly staff

Cons: Hopefully hot breakfast will be back soon

Pros: Clean, spacious room, great location. Comfortable bed,up to date furnishings.

Cons: Can't complain during covid.

Pros: Close to airport shuttle good

Cons: Yes we are in COVID and I went to use phone in bedroom I had a suite and the phone in bedroom didn¿t work so I moved the nightstand and I found a makeup back on the side. It was was clear to me housekeeping staff didn¿t move furniture when vacuumed.

Pros: The location is perfect. The hotel is literally right next to the airport and it¿s close to downtown Boston.

Cons: The front desk lady was not friendly at all. When asked if I can get a late check out bc our neighbor kept us up due to a party they were having, she seemed like she didn¿t believe me and said no. Only 1 elevator was working.

Pros: The room was spacious and had a separation for the bedroom and the living room. I also liked that it was close to the airport

Cons: The tub was dirty with hair in it, and they said they did not have anyone to come and clean it. There were not enough towels and when I asked for more I was told to that they did not have any. Staff was not helpful. Construction was going on in the hotel.

Pros: I like the room

Cons: There was construction going on and it was loud in the morning and check out early the women at the front desk was not happy didn’t t want to answer question rolled her eyes a couple of times she was just very unpleasant

Pros: Location.

Cons: The place is virtually empty and they put me on a floor where they were doing construction....in the room right next fo mine! I asked for a late check as zkme sort of compensation but they played the covid card. They were cold and apathetic. Not happy!

Pros: Beds were comfortable

Cons: Site said pool and spa were shut when EVERYTHING is actually shut down.. valet is not optional and an extra 55 a night..my daughter was given a cold bagel for bfast with no means in the hotel to toast it and housekeeping never in 3 days replenished towels

Pros: Location

Cons: $50 per night parking. Outrageous I will not return.

Pros: Adjacency to airport with shuttlebus

Cons: This was not the "typical" embassy suites with the multi-level inside atrium that is always enjoyable to be in ( i.e. the Cumbus OH embassy suites. That place was awesome!) This seemed like a previous hotel that embassy suites just took over.

Pros: Nice and clean, close to the airport, decent connections to downtown (depending on traffic in the tunnel), generally friendly staff, fine pool and fitness center. No airport noise.

Cons: Breakfast fine, better than budget hotels, but a little slacking relative to Embassy Suites standards. Same goes for daily manager receptions. Floor in breakfast room a little sticky from time to time.

Pros: Proximity to Logan airport and train station, morning breakfast and evening hors d-oeuvres, and free airport shutttle.

Cons: The view from our room was of the inside hotel lobby (not desireable). The air conditioner in our room was very noisy (had to wear earplugs to drown out) and did not cool well (had to request to have it serviced).

Pros: Breakfast

Cons: Sink did not drain. Tried to double charge for room. $50 for parking.

Pros: Great breakfast and happy hour !

Pros: Breakfast was included

Cons: I'm not sure what was going on during my stay but there was constant loud banging going on outside for long periods of time at night. Woke my up on night one and kept me up!! Did not get a relaxing night sleep while there.

Pros: The staff was amazing. From the bellboy to the reception staff, I found that they were all courteous, friendly and very genuinely helpful. Gaby, over in reception, deserves special praise for going out of her way to help two stranded women who had no food and could not speak English. She ensured that the women were given something to eat, and made sure they were settled into their rooms and were comfortable. I was there at the reception area and I saw all this happen. Amazing staff!

Cons: The room had a whining and loud air conditioner which made grinding noises through out the night. The result was a sleepless night and that was not a good start to a full day of business meetings. This was absolutely ridiculous!

Cons: The Power went out for 4 hours in the hotel. All buildings around us still had power. Hotel staff was very unaccomodating.

Pros: The breakfast and the shuttle service, we were able to eat a complimentary filling meal and we got to the airport with time to spare. No waiting at all for a roomy ride to the airport.

Cons: The street signs and ease of travel in Boston are the worst I have ever experienced. If you miss a turn for the hotel, you are screwed. Google takes you to the backside of the hotel with no entrance, it is hard to get to the front due to one way streets.

Pros: It was easy to leave.

Cons: Hard to get to if not familiar with the airport. Our room was too cold. Our daughter's was too hot. I expected a lot more for the price!

Pros: Room was clean and breakfast was very good.

Cons: Price was high

Pros: service, location near the metro, room

Cons: shuttle, on the way to the airport, the shuttle service left us in the lower level (arrivals), so you have to cross the street, then find a way up to go to Departures with bags and family!! a shuttle always leaves you at the righ door on the right level!

Cons: uber could not find it

Pros: this hotel is somewhat close to the airport...

Cons: I found the hotel a bit dated and not in line with other Embassy Suites hotels we have stayed at

Pros: Very close to T

Cons: Little decorations. Construction in dining area

Pros: Proximity to the airport.

Cons: One shuttle? Really? As expensive as this hotel is and with its position at Logan it should have two shuttles running simultaneously. Beware if you are a business traveler and have an early flight: it could be faster to walk to Terminal A. And don't ask the snarky guy at the front desk where the shuttle is. He'll just shrug his shoulders and offer to call you a cab. Waited 30 mins yesterday and without Sky Priority and PreCheck I would have missed my flight.

Pros: nice room

Cons: Registration staff was surly and unhelpful. Breakfast ended too early.

Pros: Like the complimentary breakfast and airport shuttle

Cons: It's a bit overpriced, but hotels in Boston seem to be in general. Also it's not very convenient to the city center. About a 20 minute cab ride.

Cons: I checked in at 2am and the fire alarm went off on my floor at 5 and lasted until about 6am and I had to leave at 8am. Not much sleep but did move my room after I requested it and discounted my 2nd night

Cons: Parking charge

Pros: dont like

Cons: Don't like

Pros: Easy access to airport and metro. About a 5 minute walk to metro thru a sports complex park. Downtown Boston 2 stops away. Breakfast was delicious with a wide selection of items.

Cons: Can't find anything to say.

Pros: The first room I was put in was a handicapped room and terrible. I had them move me into another room which met all my expectations. It was lovely, clean, and comfortable. They did that with no issues, so I was very pleased with the outcome.

Cons: The first room I was put in was a handicapped room. Ugly, lacking many comforts and very old and ragged looking. Plus it had a leaky faucet in the bathroom. I did go down to the main desk to request to be moved. They did so with no issues.

Pros: We had a very early flight so this was a perfect location for us. The valet was so helpful in telling us how to return our rental car and get back to the hotel. The front desk was friendly and helpful in finding a restaurant for dinner. The room was HUGE.

Cons: THE BARTENDER. He was unattentive, rude, and acted like he was doing us a favor by waiting on us. After hearing him give another group restaurant advice, I asked if there was anywhere nearby he would recommend. 'NO.' RUDE. Unbelievably so.

Pros: Easy access to public transportation.

Cons: The room was a little beat up, not dirty, just run down.

Pros: The Cleanning and shuttle service staff are amazing. Wonderful happy people, very customer service oriented. They would do everything in their hands, and even more, to make your staying magical! Totally opposite to managers and front desk staff.

Cons: 1. Room 2. My check in (Manager-in turn) service, rude, not willing to meet my request for space/ accommodation (not even half way), threatening (if I use Facebook), no mercy (asked me and 3 children to leave hotel at midnight for having complained).

Pros: Nearly everything; Especially the breakfast!

Cons: There was one shuttle driver who got into a shouting/honking match with a person directlng traffic at the airport. Extremely uncalled for and unprofessional. But that was just one driver. Others were fine.

Pros: location convenient shuttle to/from airport

Cons: roach on bathroom wall

Pros: Embassy Suites at Logan was a very pleasant surprise. Everyone was very friendlyg and accomodating. Breakfast was very good and the airport shuttle drivers were very courteous and helpful. We arrived late after a long flight from Europe and the front desk was able to accomodate my request to switch from a king room to one with two beds which better suited our family. I would stay here again and thought it was an excellent value.

Pros: Nice suite rooms. Great friendly staff. Breakfast was excellent with omelets made to order. Their free shuttles are a great advantage also.

Cons: The location is literally across the street from the airport, but far from everything else. There is a close subway station and downtown is only a few stops away. The workout, pool/hot tub facilities are clean but outdated. They look like something you would find at a cheap gym. Also, i HATE that hotels still charge for WIFI, especially crappy WIFI. Are you joking? This place as two internet options, $14.99/day for slow and $9.99/day for really slow. It really is a joke.

Pros: Comfy King suite, great breakfast including the made-to-order omelets! The staff was very helpful. When my son knocked over his root beer and my beer, they replaced both free of charge. The chicken finger basket appetizer had a great pile of chicken - more than the two of us could eat, and our salads were big and delicious.

Cons: Bathroom light didn't light the shower area well. The dining area was a bit drafty. The chill could not have been too much air conditioning since it was December.

Pros: Rate and friendly staff, especially valet and reception staff. The guy making omelets on Sunday was real nice.

Cons: This hotel, as it seems with most Hilton properties are run so inefficiently. The bright lights on always on in all public locations, rather than have them sensor controlled. Hilton needs to learn from their European hotels. Dirty glasses were not replaced during daily servicing. Poor insulating allowing noise from adjacent suites.

Cons: Even though it lists parking, it costs $35! Not worth it....

Cons: Free WiFi should be regarded as an essential for all customers.

Pros: It was very clean and so convenient to the airport.

Cons: I understand they're probably understaffed, but not being able to respond to simple requests like calling a guest who has just checked out a taxi or a simple room service request like ear plugs to drown out a noisy neighbor with a child is just unacceptable of a hotel of this price. Just because you're in the airport doesn't mean people don't appreciate and expect good service for over $200 a night. Also, do not listen to the claims of "quiet" the sound proofing is terrible. I could hear everything in the hallway.

Pros: Awesome,clean I would recommend this to any and everyone I definitely would love to come back and we'll be coming back for vacation see you guys soon Hotel,Staff,Room, service.

Cons: N/A

Pros: Location

Pros: Close to the airport but not super easy to get to. Overall had a great stay.

Pros: great sheets and comfortable bed..good view too

Cons: only one wrapped cup, yet there were 2 of us in room

Pros: We chose to stay here due to the proximity to the airport and the fact that we had an early morning flight. The room was quiet and comfortable and the shuttle to the airport was timed perfectly.

Cons: It would have been nice to get a coffee or quick breakfast included in the price.

Pros: Proximity to the airport.

Cons: Only one choice to get dinner.

Pros: location , cleanliness

Cons: breakfast

Cons: Hotel charges for WiFi and there is no free parking

Pros: nice, close to airport

Cons: breakfast was cheap junkfood with very high prices, no restaurant open for breakfast, just over priced pastries and junk.

Pros: Room was average, but cleanliness, location and staff were all excellent

Pros: We had a great experience. The only downfall was the steak we ordered from Connellys was over cooked. We asked for medium and it was well done.

Pros: so close to the airport with a 24 hour shuttle service

Cons: The pillows could be better

Pros: We've stayed in many nice hotel properties, but this may be our all-time favorite. The view and location were both spectacular!

Cons: They overcharged me for parking and were supposed to ccredit me back but instead took more out on my card, so now I have to fight with them

Pros: The proximity to the airport

Cons: Our only complaint is the lack of outside services available at the location. No restaurant/delivery service delivered food to the hotel. Uber/Lift ride- no drivers found!

Pros: I didn’t stay there because of a blizzard and they charged me full price anyway. Partial refund would have been nice

Cons: See above

Pros: Location

Cons: The mini fridge kept making a buzzing noise, which prevented a good night sleep

Pros: Location at airport great. Unfortunately shuttle only goes twice an hour.

Cons: Food options terrible.

Pros: The location of this hotel is perfect. Easy walking access from terminal.

Cons: The room was not clean, particularly the bathroom. Hair on floor, toilet and shower not clean.

Cons: Water and bathroom tub were dirty, and there were no bathroom fans. Wifi was also not working for the entirety of my stay.

Pros: Nothing

Pros: the maintenance man

Cons: Very slow shuttle. We waited over 25 minutes. ( dispatcher thought we'd been picked up....lucky I called again) check in could not find our reservation. No tv initially, no internet, and broken phone.,

Pros: The hotel appears to be nice

Cons: Was not satisfied with service I’ve had trouble using almost every amenity And the staff didn’t seem too eager to help at all

Pros: The staff.

Cons: I was disappointed with the quality of the hotel, to be honest. Parking was extra, WiFi was extra, breakfast was extra, things that I normally expect for WAY less money.

Pros: No

Cons: Bad service

Pros: I was able to check-in online and receive an "electronic key" on my phone, allowing me to completely bypass the front desk. The room was quite clean, and we were able to sleep like a dream on the bed. The major benefit was being able to walk to the terminal, and not wait for a shuttle bus. (My experience with shuttle buses at Logan is horrible!)

Cons: While being able to walk is a major "plus," it is still a bit of a walk, so a moving-walkway would be a big improvement.

Pros: Proximity to the airport was fantastic. Our family was arriving at midnight and being able to walk from the terminal to the hotel was very convenient and allowed for an easy check in after a long day of travel.

Cons: Customer service needs to improve. I had a few questions I wanted to ask the concierge but was never transferred and not given a straight forward answer. I was transferred to Bellman and told I don't know how or why you reached me.

Pros: The experience of staying there was marred by 4 little details which added up to a disappointment with Hilton. Phone didn't work.Couldn't get on wifi.When I called the front desk on my cell, operator said "that is weird", connected me to tech support..

Cons: ...who WAS able to connect me to wifi, but took 45 minutes. The toilet was not functioning properly. When I called the number to register these complaints (after I checked out Saturday), my name and number were taken, but no return call was received.

Pros: Very convenient from terminals A and E via bridge.

Cons: There was no security in the hotel. There were people not staying in the hotel coming into the hotel from the bridge access and cleaning up in the restrooms near the meeting rooms. There was no requirement for access to the room floors with the room key.

Pros: Shuttle service

Cons: My first room was old and dated. Thankfully I was switched to a more updated room.

Pros: The only hotel that is truly connected to (physically within) Logan Airport. The ability to walk from the hotel directly into Terminal A, which is primarily for Delta (or E, which is for international flights) is exceptional. Less than 10 minutes without having to go outside. Easy access via Uber to excellent local restaurants. Hotel shuttle to the T’s Blue Line for easy subway access into Boston downtown.

Cons: The hotel rooms are getting a bit tired. Attention to detail could be better. We were on Floor 6. Ice machine did not work on Floors 6 or 5. Not inexpensive, but then again that can be said for Boston hotels generally.

Pros: location to airport.

Cons: Hotel grossly over-priced. Service at hotel restaurent so bad no tip. Strong need for staff training in Connolly's Restaurent.

Pros: The people of the Logan Airport Hilton were excellent! The valets were very helpful as were The front desk people. Very clean room which is key!

Cons: Bed wasn’t comfortable and the room service meal was not worth the spend.

Pros: Great location if you are flying

Cons: Not verry clean

Pros: Cleanliness

Cons: The restaurant was not well staffed during the lunch time. More than 4 tables had dirty dishes, cutlery left on tables that were empty during the time we ate there. The wait staff was slow and inattentive. Would not recommend if this is their norm.

Pros: Accesible from airport terminal and shuttle facilities

Cons: No closet in my bedroom

Cons: Restaurant awful

Pros: The nice lobby!

Cons: That Wi-Fi was not included in the original price

Cons: Over priced....

Pros: Beds are comfortable. There is a chaise lounge that our 4yo likes to sleep on. They provide a crib.

Cons: The room was dirty. Visible stains on upholstery and carpet. It gets worse every time. Last time there was hair in the shower and on the toilet. Still, the convenience keeps us coming back.

Pros: the location is the only thing that is good about this hotel.

Cons: the room is very outdated, the lamp is broken, the bathroom is rusted and there was cracked tiles.

Pros: Location

Cons: Due to my early flight, I had requested the statement ready. They had said the document should have be at the door, however, there was not. So, I had go down to the reception at 3:30 AM. After all, they just gave me a balance statement despite of check

Cons: Restaurant and café staff Very long wait for check in at 7 pm

Cons: Only had decaf coffee pacs in the room. Bummer.

Pros: Location

Cons: We reserved a room with a king bed but were given a handicapped access room with two doubles. They wanted to charge extra for basic Wi-Fi. Convenient location very poor value

Pros: Food and bartender in Publik's was good.

Cons: The TV channels offered should be embarrassing to the Hilton chain. Basic channels and for the ALCS, you do not even carry baseball channels. I stayed here specifically to watch the series and to find that "no, we don't have that, just a few channels" was just aggravating. The front desk also told me you also have no movies in the room, "we have HBO but we can't tell you what is on it" and to have absolutely NO TV program guide, either in the room or at the desk is indefensible. I have had better at Red Roof Inn and Super 8's on the road. I urge others to find another hotel, despite the convenience...which is suspect as well. The shuttle took almost 30 minutes to get to the airport folks, due to traffic.

Pros: Location

Cons: No fridge.

Pros: location and friendly helpful staff

Cons: rooms were standard. Would have liked a better room arrangement.

Pros: Location

Cons: Room was dirty and sheets were stained. Service in the onsite restaurant was awful.

Pros: Great front desk help, convenient right to the airport and great restaurant

Cons: Shower drain was awfully slow it was like taking a shower and bath at the same time

Pros: Locatin.

Cons: They had difficulty finding my reservation. I waited for almost an hour for them to figure it out. No offer of assistance with luggage. No ice or tea supplies in room. Bathroom corners dirty. Some furnishings a bit shabby. Some wallpaper peeling. Needs renovating for charging such a high price.

Pros: Did not go to hotel

Cons: See above

Pros: Airport location

Cons: Food prices. Internal restraunts are very proud of their menus.

Cons: The gym equipment advertised on the website does not match the equipment they actually have. It was a big disappointment. I won't stay at this chain again.

Pros: Location was great

Pros: convenience, access to terminals, nice and very comfortable room

Cons: expensive

Cons: We will never stay here again the place was horrible for the money we spent

Pros: Proximity to the airport.

Cons: For the expense, the room was unacceptable in terms of the condition it was in. It was clean - but that is the only positive thing I can say about it. It was run down. It had a beat up college refrigerator just sitting in the middle of the bedroom.

Pros: I liked the bed. over priced for the room i recieved but i wqs flad to have somewhere to lay my head

Cons: the bathroom

Pros: Really like the restaurants handy on the property. And the snack station. The shuttle service to the car rental and the airport was great. Made it very convenient for us to return our car and leave for the airport closer to our flight time.

Pros: location very close to airport

Cons: trash not emptied from previous guest in bathroom

Pros: It was very nice to walk right off the plane and into the hotel.

Cons: Someone starting slamming doors very early and woke me up. It's too bad either the doors don't close more quietly or the rooms were better insulated for sound. I wasn't bothered by the aircraft, just the inconsiderate guest or staff member who was making so much noise.

Pros: Proximity to Logsn is excellent. Views were great!

Cons: Lack of restaurants, parking should be included.

Pros: 24/7 shuttle service was excellent Bag check after having check out was convenient

Cons: No complimentary breakfast No complimentary Internet

Pros: Location was great

Cons: The line to check in was very long for 1030 on a sat night. We got a room that smelled like smoke covered up by cheap perfume. We called down to the front desk. After 15 min of no one calling back, we went downstairs, got another room and the key didn't work. We went down for a third time and finally got a room and the key worked!

Pros: Very convenient for airport access

Cons: Hotel is dated Temperature control in the room and hallways was terrible

Pros: Great view of the city skyline. Good airport location, although pricey.

Pros: Easy check out.

Cons: Noise from the freeway and air conditioner was too loud.

Pros: Close to airport

Cons: A/C was not working

Pros: Location.

Cons: Room so dark that it looked like a supervillain's lair.

Pros: Close to airport Airport shuttle

Pros: Everything was satisfactory

Cons: Nothing!

Pros: I liked the room. I liked the pool I liked how quite it was. I liked how clean it was.

Pros: Airport shuttle..free parking

Pros: The room set up and pool

Cons: Wish it had breakfast

Pros: The staff was very accommodating.

Cons: The shuttle stops at 11am and starts at 4pm. Didn’t help us when we got in at 2:00pm. It was very frustrating we chose the hotel based on the fact it had shuttle.

Pros: Airport shuttle service

Cons: The mattress were so high my six foot husband had trouble getting in and out of bed. It was a long night

Pros: The pool was very nice.

Cons: Our room smelled like cigarette smoke and the bathroom sink was broken and only had 1 temperature - scolding hot. We had to wash our hands using the tub faucet. The elevators were broken and the hotel restaurant was closed with no notice ahead of time.

Pros: Staff was friendly, room was clean and comfortable and location was convenient for my purposes.

Pros: Price, convenience

Pros: Very clean, very spacious

Pros: Location and staff were great.

Cons: The AC did not work, it only turned on if you got up and touched the button manually (and by doing this it only stayed on a few minutes) this was exhaustive. Also, engraved odor of body sweat, the type of stench of human(s) that have decided not to shower

Pros: Ease of getting into Boston

Pros: Staff was courteous and helpful arranging our shuttle late at night.

Cons: The privacy door for the toilet & shower was broken and would not shut. The faucet in the sink had very hot water - NO COLD! There were towels for 2 people in a 4-person room. Too much money for the problems/inadequacy. Expensive breakfast was additional.

Pros: Airport shuttle. Friendly front desk. Large rooms with queen beds.

Cons: The bathroom door is a "barn" type door so it leaves gaps so everyone in room can see/hear what is going on in bathroom.

Pros: The comfortable bed.

Cons: Well beginning with the front desk lady who gave nothing but attitude and being rude, the pool was cold, I did not get the room I reserved plus the bathroom door was chipped. I definitely will not be staying here again that's for sure.

Pros: Cleanliness and amenities

Cons: No

Pros: Staff very accommodating. Overall decor nice.

Cons: Was farther than thought from airport. Would have liked water bottles in room .

Pros: Excellent shuttle service

Pros: Close to airport with 24 hr shuttle.

Cons: Toilet had not been flushed (and therefore cleaned?). Bathroom was weathered (from humidity?) Room walls seemed paper thin. I could hear conversations next door.

Pros: The in-airport telephone for the shuttle did not work and we had to take a 13 dollar Uber; when I told the check-in guy, instead of giving us a credit for the restaurant or even an acknowledgement, he shrugged. I chose the hotel FOR THE SHUTTLE.

Cons: Too expensive for the shoddiness of the room.

Pros: Location was good. Front desk people were polite and attentive.

Cons: No microwave ovens or hairdryers in the room. Front desk said it was not part of the hotels "brand". The bathroom did not have a sink,it was in the main room. It was awkward at best.

Pros: Staff were great, although seemed a little overwhelmed sometimes. shuttle service was great. Rooms were clean. well appointed laundry room. Nice lobby.

Cons: The restaurant is way overpriced and service was soooo slow. Rooms ac system was so noisy it was hard to sleep. Option for coffee outside the morning time did not exist.

Cons: I had and emergency and couldn’t go and they charged me they shouldn’t have charge me I didn’t use it

Pros: It was close to the airport.

Cons: It is overpriced.

Pros: Pool was nice, but small, but it had a hot tub. It was a nice room with couch and decent TV. Climate Change worked.

Cons: Internet did not work on Laptops or phones. Called to reset router, but it did not work. Asked for restaurants that deliver in area, was given list of restaurants, none delivered on the list. General Location made going out difficult. Pool was small.

Cons: Breakfast was good but was not included with room. There was a blood stain on a wall. The room was very compact, the shower head did not function properly, and although coffee was available, there was no tea.

Cons: the internet did not work, it was terrible

Pros: Close to the airport for an early flight. Convenient parking.

Cons: No problems

Pros: Room reservation was awesome to be able to specify floor/view.

Cons: No breakfast included

Pros: The room was comfortable. The bathroom was clean, although it would be convenient if the hotel provided more towels, soaps and shampoos. The staff was nice. We only stayed two nights. The hotel is a bit far from the city but near the airport. You need to take a taxi to move around. I recommend Ubers because yellow taxis are more expensive. Way too expensive for what the hotel is, but it was a last resort booking. This is a low four star hotel.

Pros: Good location, shuttle from airport, good rooms, good restaurant

Cons: The wireless was SO bad it was completely unusable. Got NO work done. For a hotel that caters to the business traveler, that's a show-stopper.

Pros: Great friendly staff. For example, they actually gave us milk for our child when our child was crying (most hotels make a fuss about this.) They even had a microwave to heat the milk, which many five star hotels lack!

Pros: The comfort correspondence to a price. Advantage was a shuttle and free WiFi. Easy communications with staff.

Pros: convenient to airport restaurant was good /open reasonable hours shuttle to airport was invaluable / individual who drove was efficient and helpful

Pros: + large room with huge and comfy bed + nice location close to the airport, next to the beach + very clean + breakfast was self-serviced but it had all ingredients for a healthy morning mean + good nespresso coffee!

Cons: Location was disappointing. Stores and shops and restaurants in walking distance? Where

Pros: Winthrop Hotel room was very clean!

Cons: I didn’t like the location. Extremely limited eating places near this hotel.

Pros: Somewhat close and price

Cons: Heat in room did not work

Pros: room was cold and we could not get any heat

Cons: We were on the third floor and the elevator didn't work for two days. The rooms do not currently have heating and after complaining we were given a portable heater only in the next day. We had leak of water in the room from the sink and we had to change for another room. There were no curtains in our rooms ... strange, it can't be dark and can see you from the outside

Cons: We had no heat. We had to bodyslam the door to open it. Our last morning we had no hot water and no clean hand towels. When we requested an additional blanket they brought one full of holes and stains. Our key cards would not work on day 3 of our 6-day stay.

Pros: The breakfast was OK, I little complicated to find everything. Location was great, only a block from beach.

Cons: I couldn't find a telephone in the room. When we checked out the next day there was no staff present.

Pros: The self-serve breakfast is very good, and the rooms are very clean.

Cons: The floors are squeaky and the walls a bit thin.

Pros: We were only there briefly to do a layover between flights. The bed was super comfortable and the room was nicely decorated and set up. Nice bathroom and kitchen set up.

Cons: The only thing was the person upstairs was stomping around all night. Otherwise, it was a great choice.

Pros: Staff was nice, the room was big enough

Cons: Chosen b/c it has an airport shuttle. It doesn't. You can take a cab for $17-20. They don't have a shuttle and shouldn't advertise as such. Room needed repair also.

Pros: The location was perfect and the staff was very friendly. Very very clean room.

Cons: The bed was extremely uncomfortable for the price I was hoping to get a good night's sleep but I was lucky if I got 3 hours. Probably won't be staying here again just because of how bad the bed was. The shower was also very slippery I thought I was going to fall while taking a shower.

Pros: Easy access

Cons: AC very noisy

Pros: Staff was very friendly and helpful.

Cons: No air conditioning

Pros: Close to Logan. Nice room.

Cons: Did not like $15 parking fee.

Pros: The room size suite was wonderful and the room was decorated well and clean. What we liked best was the close proximity to the ocean!!

Cons: Our wonderful experience was only significantly negatively impacted by he horrible, poor quality mattress of the bed. You literally felt the springs orne worm mattress. Because the rest of the room was so well cared for, shame it was so bad.

Pros: Very clean,nice staff, wonderful shower, walking distance to ocean

Pros: Took only 15 minutes to get to the airport at 12:30 on a Monday. Located right near the beach! Parking was only $15. Very clean, nice decor, comfortable bed. Decent little breakfast with fresh flowers.

Cons: Not a thing...great experience!

Pros: Beautiful remodel - clean and well appointed. The room was comfortable for a king bed (only type available when we made our reservations) and very well maintained.

Cons: Coming in late at night from the airport the neighborhood looked a little sketchy. Room view was into someone's back yard.

Pros: I enjoyed the spacious room with 2 large TVs, a full kitchen, and clean bathroom. The kitchen downstairs had drinks available 24 hours a day.

Cons: Parking was difficult.

Pros: Lovely room, with a decent view if one leaned over just a bit. Very clean; the place felt brand-new. Enormous television, if that's your thing, and the beach is just a short walk away. The drive to Logan was approximately 15 minutes.

Cons: Not a lot happening in downtown Winthrop. Great hotel if you just need a place close to the airport. Perhaps a quirk of my room, but the large, half-round window didn't have any kind of shade or covering. Never bothered me, but the neighbors just a few feet away (admittedly below me) might've been surprised they could see me any time they liked.