Cons (-) Rooms dirty Awful customer service
2 stars
Quality Inn & Suites Northampton- Amherst
Photos of Quality Inn & Suites Northampton- Amherst
Overview
Situated in Northampton, Quality Inn & Suites Northampton-Amherst is within easy driving distance of Springfield and offers free wireless internet, an express check-in and check-out feature and an indoor pool. It also provides meeting rooms, a 24-hour reception and laundry facilities.
The hotel has 99 rooms and has been recently refurbished. A gym is available to guests wishing to keep up their exercise regimes while travelling.
Each comfortable room at Quality Inn & Suites Northampton-Amherst offers a mini bar and a refrigerator, plus all the necessities for an enjoyable stay. They are also fitted with a hair dryer and a microwave.
For those wishing to dine out during their stay at the hotel, there are a selection of restaurants located close by. It is also within walking distance of Iron Horse Music Hall, Smith College and Academy of Music Theatre.
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Amenities at Quality Inn & Suites Northampton- Amherst
- Fitness center
- Free Wi-Fi
- Coffee machine
- Free parking
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
- TV
- Cable or satellite TV
- Free toiletries
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Adapter
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Bathroom
- Shower
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Toothbrush
- Private bathroom
General
- Family rooms
- Fireplace
- Interconnected room(s) available
- Sofa
- Telephone
- Carpeted
- Storage available
Services and conveniences
- ATM on-site
- Business center
- Wake-up service
- Meeting/Banquet facilities
- Key card access
- Express check-out
- 24hr front desk
Dining
- Minibar
- Microwave
- Kitchenware
- Refrigerator
- Coffee machine
- Vending machine (drinks)
Accessibility and suitability
- Non-smoking rooms available
- Increased accessibility
- Elevator
- Non-feather pillow
- Designated smoking area
Bedroom
- Socket near the bed
- Alarm clock
- Sofa bed
- Clothes rack
- Wardrobe or closet
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Parking and transportation
- Free parking
- Private parking
Workspace
- Fax/photocopying
- Desk
Pool
- Pool towels
- Pool
Things to do
- Casino
Health and safety
- Daily housekeeping
Family friendly
- Complimentary breakfast
Fitness
- Fitness center
Reviews of Quality Inn & Suites Northampton- Amherst
6.5
Okay
354 verified ratings
Wonderful
95
Very good
62
Good
62
Okay
23
Fair
28
Mediocre
27
Poor
57
Summary of reviews
Guests say
Guests appreciated the great location and cleanliness of the hotel, but many expressed dissatisfaction with the service, room conditions, and some amenities. The remodeling and issues with bedding and room atmosphere were common concerns.AI-Generated from customer reviews
Reviews(2)
Q&A(5)
Tips(10)
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Score by provider
6.5 out of 10
259 reviews
6.3 out of 10
37 reviews
8.5 out of 10
5 reviews
6.7 out of 10
2 reviews
All reviews
Pros (+) The staff was more than friendly, the beds were uber comfortable with so many fluffly pillows, continental breakfast was delicious, the room was clean, wifi was fast and accessible and did I mention the staff was amazing.
Cons (-) No tissues in the room!
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the nearby attractions?
The hotel is within walking distance of Iron Horse Music Hall, Smith College, and Academy of Music Theatre. Other nearby attractions include Brooks & Butterfield Day Spa, R. Michelson Galleries, and Don Muller Gallery.
What are the pros of staying at the hotel?
Guests have praised the free breakfast, the helpful and friendly staff, and the comfortable, clean, and quiet rooms.
What are the cons of staying at the hotel?
Some guests mentioned concerns about the high pricing on the second night, cleanliness of the bathroom and parking lot, and the softness of the mattresses. Others experienced inconvenience due to ongoing renovations, including the closure of the pool and elevator, and noisy air/heater.
What amenities are available at the hotel?
The hotel offers an indoor pool, complimentary breakfast, and a fitness center. Additionally, guests can enjoy free parking, a minibar, refrigerator, microwave, and kitchenware in the rooms.
When is the best time to visit the hotel?
The high season is in May, while the low season is in March. Visitors can plan their stay accordingly to enjoy the best of the hotel and its surroundings.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room Away from Renovation
Some guests reported cosmetic repairs being performed in their rooms during their stay, so it may be wise to request a room away from any ongoing renovations.
Check Pool Availability
Before booking, it's advisable to check the availability of the indoor pool, as some guests were disappointed to find it closed for repairs during their stay.
Verify Room Cleanliness
Several guests mentioned issues with room cleanliness, such as dirty floors and furniture, so it's recommended to verify the room's cleanliness upon check-in.
Inquire About Housekeeping
As some guests experienced a lack of housekeeping during their stay, it's advisable to inquire about the housekeeping schedule and request it if needed.
Consider Noise Levels
Some guests reported noise issues, such as a constant humming noise in specific rooms, so it's advisable to inquire about potential noise disturbances and request a quieter room if necessary.
Confirm Amenities Availability
Due to reports of broken gym equipment and closed pool, it's advisable to confirm the availability of all amenities before booking, especially if these are important for your stay.
Request Early Check-In
If early check-in is crucial for your travel plans, it's advisable to request it in advance to avoid any inconvenience upon arrival.
Double-Check Room Key Functionality
A few guests experienced issues with their room keys, so it's recommended to double-check the functionality of the room keys upon check-in to avoid any inconvenience later.
Communicate Special Requests
If you have specific needs or requests, such as a quiet room or additional amenities, it's advisable to communicate these to the hotel in advance to ensure a comfortable stay.
Seek Clarification on Pricing
Some guests felt the hotel was overpriced, especially for the amenities and services provided, so it's advisable to seek clarification on pricing and consider the value offered for the stay.
Location
117 Conz Street, Northampton, MA 01060
What's nearby
- Brooks & Butterfield Day Spa0.5 mi
- R. Michelson Galleries0.5 mi
- Don Muller Gallery0.6 mi
- Academy of Music Theater0.6 mi
- Iron Horse Music Hall0.6 mi
- St. John Cantius Parish0.6 mi
- Calvin Theater0.6 mi
- Calvin Coolidge Presidential Library and Museum0.6 mi
- Historic Northampton Museum and Education Center0.7 mi
- Smith College0.8 mi
- The Botanic Garden of Smith College0.9 mi
- Smith College Botanic Garden0.9 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Quality Inn & Suites Northampton- Amherst
Low season | March |
|---|---|
High season | October |
Average price (weeknight) | $143 |
Average price (weekend night) | $214 |
When to book a room at Quality Inn & Suites Northampton- Amherst
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Quality Inn & Suites Northampton- Amherst
FAQs when booking at Quality Inn & Suites Northampton- Amherst
Nearby hotels and places to stay
Closest
See more nearby staysMost recommended
See most recommended stays in NorthamptonGood to know
Value for money | 6.3 |
|---|---|
Distance to city center | 1.2 mi |
Nearest Airport | Hartford Bradley Intl |
Distance to airport | 26.0 mi |
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