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The courtesy of the Hotel stuff.
A very nice view of the lake and mountains from a comfortable room with a balcony. Delicious apples available in the reception area.
The hotel staff was friendly and helpful, and the food in the restaurant was excellent. Our room had a balcony with a view of the lake. The room was large with a comfortable bed and both a shower and a bathtub. The heat was up too high in the room for our stay in January. We turned the thermostat all the way down, but eventually had to open the door to the balcony for a bit to let in some cold air. We did not call downstairs about the issue, though, because we didn't want to hassle with changing rooms. It's possible that they would have moved us to a cooler room or provided some other solution, had they been alerted of the problem.
Very clean and comfortable, little details that elevate the hotel's experience above expected. Staff very polite and helpful.
The hotel was spotlessly clean and very well maintained both inside and out. The staff were on the whole friendly and helpfull. The food was only average considering the price. There was no shuttle service into nearby Nyon which was a 30 min walk away, & in the rain was v unpleasant. Breakfast could have had more choice, & something should be done to cover the cheeses to eradicate the flies that are attracted to them!!
clean, pleasant, luminous, friendly, comfortable, newly build, tranquille, panoramic, reserved
The hotel offers very nice amenities and a wonderful location at a very reasonable cost.
Great Location. Next to the waterfront of the Lake. Very good views of the Lake from the Hotel and the Resturant. The wifi connectivity did not seem to work for me. This may be due to lack of a properly documented process. I tried to use what I had been told, but did not get the wifi to work.
the bus shuttle from and to the airport (you have to call them upon arrival through airport info). Good for one night if you are traveling through geneva
For first i like the location. From hotel to airport 5 min. Also easy to come to the centre of city. It's more then good for 3 star, nice room, clean, freandly stuff and quiet. They have a good bar there can spaend a free time. Only what in room was a little bit cold without heating.
It was quite noisy during the night. I was not aware that a shuttlebus was required and had no idea where to go when I arrived at the airport - my information sheet did not specify directions other than travel by road.
Close to Geneva Airport Bad restaurant service
Clean, everything worked. Shuttle bus arrived at 5.35am.
Free shuttle, close to airport, clean room, comfortable bed. Lack of food choices in area. Small room.
Charged additional 20 Fr for child's bed, unanticipated
I had a nice rest after long flight and got an excellent opportunity to see a nice city! Thanks for help with a bus-card! It was very pleasant! I am a bloger who usually write a stories about all places where i have a chance to be! So I know a level of 5* and 3* in the different countries, as Greece, Jourdan, Maroco, Portugal, Turkey, Israel and Germany, but I think that such simple suit as I had can be more cheap than now/ It is very expensive to pay 150 E for a simle room with a minimum of comfort, but I understand that it is a Switserland, a country with "another money" ;) Hotel is clean, comfortable and welcoming :)
The new GM is very helpful. The breakfast is over priced, and WIFI/internet should be free as it is w/ your competitors, and the spa should also be priced better, plus the parking fee. I like the hotel, but all of the small charges are like a death from a thousand knife wounds. Given it was a weekend night, some of those services should prob be included in the price with fewer business travelers filling the hotel. The free Geneva travel ticket is great though. I stay at a hotel near the airport for early morning flight
Distance from the airport. Quality of services and accomodation
Comfortable modern room with everything you need, convenient to the airport and with a free shuttle to the terminals. Good choice for an economical stay in phenomenally expensive Geneva, as the hotel provides a free public transit pass to all guests. The bus into the centre of town runs right in front of the hotel. Friendly but harried staff; there were far too few of them -- one person at reception both morning and afternoon, one person at the bar during the evening rush -- which meant lengthy waits for service. At check-in, I was given a key to a room that had not yet been cleaned ... not really a problem, as I just dropped my suitcase and headed out, but still.
Staff very proficient. Hotel well situated Bedside lamps mildly irritating as we had to get up to switch them off Bathroom door difficult to use .
views over the lake
They upgraded us to an apartment / flat with a nice view of the lake :-) The rooms were very large, and very clean. We saw the hotel car right outside the lobby. We asked when we checked in if someone could take us to the train station at 7:am the next morning. They said Mon-Fri yes, but they would have to check for Sat morning. We were going to walk, but when we woke up on Sat morning it was raining. We asked if someone could drive us, and we were told NO, altho there were 3 employees. A cab cost us $12 :-)
Everything, the hotel staff we fabulous the view of the lake was spectacular the bed was massive and comfortable and we really liked the little touch of the chocolates on the pillow. The only thing I didn't like was the spot light outside the window, it meant we had to draw our curtains and couldn't wake up to the morning lake view without having to get up.
Location. It's right at the lake in a nice, authentic Swiss village. View from the rooms with lake view is great. There is no outside dining or a terrace for having coffee/a drink. The bathroom is aging somewhat. It's not a truly luxury hotel but it's of a good standard. The staff was good willing. However, in my original room the broadband didn't work. I then switched to another room but found out that the remote control of the A/C was missing from the room ......
very practical & well located hotel that did serve my needs perfectly sealed windows in the rooms, there is no chance to get fresh air
my husband and I stayed only one night but the service was great. the room was very comfortable and the breakfast buffet in the morning was very delicious and had a good variety. the staff was so very helpful! we forgot our cell phone in the room and they arranged for their shuttle service staff to bring to the airport for us! we were so pleased with our stay here and we recommend it highly.
Great hotel, great location. Best for Bussiness related trips
The room was excellent. The meal outside was very good and the service was excellent. Access by car was confusing especially from the surrounding road network. The access to and round the carpark was equally difficult to understand. (Maps / Signs?)
restaurant, i would never eat there again, overpriced food which came in longer when 40 minutes and two times asking , salmon was dry compare to any other food for that trip was the worst
Convenience and location to the Airport and Office
Hotel rooms very well equipped. NZ travellers really appreciate tea/coffee-making facilities in a room. City transport pass and shuttle to airport a godsend. A little far from centre if wanting sightseeing trip but public transport is good and we needed to be close to airport. Parking was an expensive addition and we would have liked breakfast included in price we paid.
The hotel is very close to the airport.... I went to the japanese restaurant in the hotel, it was a horrible expirience. We were waiting for our food to come 1hrs 30min when I called a waiter he told me that they lost our order, so we had to order again and wait for anothe 30 min...We ended having our dinner around 12, and the next day we had a flight at 6 a.m...I was very dissapoined...
Clean and comfortable room; convenient to airport, frequent shuttle service, rapid check-in, Restaurant was very much overpriced. Internet fees also too high.
- Location Near The Airport - Old T.V Model - Lighting in the room also old style
Location, location, location. This was great as it was only 10 min walk from the airport. The cost is relatively high at this hotel. definately not for the budget tourist.
Breakfast. All was so fresh and very tasty! NO
very good location the leisure facilities were closed for refurb ,also the bar and 2 of the restaraunts - we were not informed by e-mail about this
The pool and related facilities were very good
The concierge gave false/conflicting answers/suggestions most of the time.
1.Grand Hotel Kempinsky is a luxury hotel, but what was more then excellent was staff attitude , help, and feeling they serve you without feeling they waiting for tips as many times I felt at other hotels, any problem at each level was answered promptly and pleasantly always over any expectations we might have. They give more then necessary on any request like our satisfaction is their only purpose. The hotel restaurants are excellent , the staff very honest in their help thinking for us benefit.We inquired for a special dish -well the waiter suggested that maybe we should share it as it might be enough for sharing.We got this italian speciality it was excellent and indeed enough for two and it was not the most expensive choice on the menu. They give us cards for public transport in Geneva good for train, bus or tram, or the boat in front of the hotel to take us over the lake in the middle of Geneva downtown. Only point of weakness we found was the slow WIFI in our room, but instead they gave us free wired internet connection super fast both at upload and download. That served any business connection I needed.
service room service
They liked the staff, but certain things weren't working. Roomsafe, didn't work and the pool was not heated as promised. Again the staff was very great. The insecurity about the fact that you don't know if you have a view. For the price you should have a view. I went round to ask for this and they couldn't garantuee this. Well, if you know you are full then you know how you are going to devide the rooms. All was well in the end though.
very very splendid hotel !!!
Restaurants and Business services
excellent staff, very pleasant surroundings, very comfortable, room quiet. Food very good.
The location of the hotel is the best, rooms are clean and relativly new, the staff of the hotel specially the concierge Jereme and Jonathan were amazingly top class and helpfull. This was a honeymoon trip and within we have visited Rome, Capri, Venice, Geneve, and Paris. This hotel is the only hotel that didn't even bother to give us an upgrade in any way not even a better view room. Other hotel all upgrded us and one hotel gave us thier best suit and it was a 5 start hotel.
Comfort and cleanliness no complaints
Good welcome on arrival, and a voucher for a free drink in the bar on my bed. A nice surprise! The staff in the bar area were friendly and helpful, and the service very quick. The breakfast was not great
Clean room of decent size. No free wifi.
cleaniness and staff help no
That it was near the Palexpo and the Airport. NO
Proximity to airport and the free shuttle service ... staff was very helpful and accommodating.
Easy reach of the airport and a good shuttle service. Expensive for limited facilities.
convenient for early flight next day and shuttle was good Prices in restaurant far too high but one eats there as no where else to go so you pay unwillingly.
The bed was extremely comfortable and the room quiet, especially for being close to the airport 29 Swiss francs for the breakfast was very expensive.
Clean and modern. Great breakfast. Helpful and pleasant staff who are always ready to assist. Air conditioned-vital in a heat wave. Free airport shuttle. A wonderful experience! Would stay again!
Well appointed rooms. Excellent service from staff who didn't mind using English after hearing me stumble in French. Truly exceptional food at the continental breakfast - well above average. I am a regular traveler at Marriott franchises and I would choose this hotel for stays in Geneva.
shuttle bus connection not applicable
location, room, bathroom
Very excellent location. staff are great. No swimming pool.
Proximity for shopping
Very expensive. Small room. Old model of the bad. Very expensive room service. Very bad and expensive internet connection - moonzon. Refund of the deposit was after four weeks.
Courtesy and assistance extended by all members of staff -- especially by those at the concierge desk Small closets, limited drawer space, wallpaper separating from wall. This gives the room a somewhat shabby appearance
Rooms are very small
Luxury hotel without the sometimes overwhelwing fuss - excellent, discreet, service, pleasant and friendly staff. Godd facilities. Great location. We had a great break.
Watching the view from the hotel, onto Lake Geneva, the food, the chocolates and the tv in the bathroom.
Staff very helpful. Excellent restaurant. Facilities generally very good with a first class situation on the waterfront in Geneva. My first night coincided with a disco on the 5th floor. It was noisy and intrusive and out of place in a 5* hotel. The management dealt with my concern admirably, including a subsequent discussion with the General Manager who was genuinely concerned.
Ample room and large, well equipped bathroom with tub and shower stall; nice piano bar; concierge very pleasant and helpful. Great location. Food and service in main diningroom was not up to par for such a nice hotel.
A good hotel for businessman. The night receptionist was not clever enough to withdraw a block sum from my card , so a had to pay two times!!
the location of the hotel is very good the smoking room is very small room
Staff was polite and helpful Spa access was nice Bed wasn't comfortable A bit rundown Didn't feel like a 4 star
very good location, walking distance from the main touristic objectives, but well served by public transport that you can access for free with the card the hotel provides - just in case you get too tired of walking; including free transport to and from the airport. very luxurious room with lots of nice touches and little extras to make you feel like a royal. we stayed at this hotel in the middle of november, so pretty cold outside, but my boyfriend found the room a bit too hot, despite putting the aircon at low temperature. it was almost as if the aircon was somehow set not to go lower than 20 degrees C or so. but for me it was perfect. also, for the price of the room I would have expected the breakfast to be included, but the luxurious feel of the room make it easier not to feel too upset about that.
Close to railway, red DISTRICT,nice design Very used, spa under critic, expensive breakfast,
The bed was very comfortable The bathroom was oddly designed, with the glass shower screen the same end as the towel holder and which was within the shower / bath enclosure, yet the shower intallation was in the middle of the long wall as opposed to the wall at the actual end of the bath, so the screen was pretty useless and towels coul get wet
clean, professional staff
Staff were very helpfull Location is great
Beautiful room, lovely presentation, very spacious
Heater did not work.
The atmosphere of professionalism in combination with comfort.
the hotle location the services and the staff yes, the ironing board is not avialble unless you send your cloths for press in the hotle and that cost me more money ( i did not like that at all ) also the breakfast is continantal i thought it is full english breakfast every thing with extra chage
The hotel is perfectly located for all who wanna get more about old Geneva . Personel is very attentive and friendly
Charles on reception was fantastic at providing information on where to eat/what to see etc All fantastic
the location (centre), the architecture, the whole picture in fact
Service and quality of the room
it was quiet, comfortable and completely professional. All the staff were very helpful at all times.
Superb hotel with very good restaurant and excellent staff !!!
Excellent traditional restaurant with good service;convenience and location;helpful staff No
Staying at Les Armures was a real treat. The whole ambiance and quiet, understated charm made it an unforgettable experience. Just one comment. When the hotel has created such a wonderful atmosphere throughout, eating breakfast should not be interrupted by the sound of hoovering coming from the kitchen - 2 days out of 3.
comfortable rooms, nicely renovated and decorated. Inaccurate info given on their website. It said: "Wi-fi is available in the rooms and is free of charge", but when we enquired upon arrival, it actually would cost 20 chf per day for this service!
Comfort and ambience. Should have advertised the fact that the restaurant was closed until 25th Aug.
Location and friendliness nein
staff support, care of the gustes cooling system (there is no Air condition)
The location, friendliness and superb help and response of the staff
the staff is very kind, very good location in the city center, late check out without extra charges
very central, nicely decorated very poor breakfast....
The room was charming, elegant - with a fireplace This was a very expensive hotel, yet the carpet in the room was worn and stained.
the traditional style the noise on the place
The breakfast is a very poor, There is not fitness room, it don't requirements the 5 star hotel,
very cordial staff, lake view from the room, the Spice Resto, wonderful natural flowers decoration everywhere. nothing wrong
nice room parking is very ecpensive 40 frank per night
the music in the bar in the evening was actually a disco - not exactly what you expect in a 5 star hotel. will not go again
location I requested a higher floor with a lake view however when i got there the gave me a room on the 1st floor with a swimming pool view so I had to go throught a hassle of changing the room.
quality of service
The location the servis in restaurant and bar was poor, most of the young staff was unprofesional
The Hotel pw was, as always, exceptional. The room upgrade that I received made it all that much nicer. The staff always treat me like family. Even on arriving the they recognized me as a frequent guest who had simply "been away" for a while.
The hotel room was very beautiful and the staff always wanted to attend to our every need.
The room was excellent! Hotel is situated a little bit far from the main shopping street
Bayview and Arabesque, two of the hotel's restaurants, had some of the best food I tried in Geneva. The staff was friendly and their service flawless.
Due to the inclement weather we chose to book our evening meal in the Hotel restaurant only to be told after booking they were serving a limited snack menu which was prepared/served very badly...not good enough for a Hotel of this standard.
The hotel is literally next to the train station. We booked a family room, which turned out to be 2 adjoining rooms with 2 bathrooms, rather than a big family room or 2 connecting rooms. Our children were old enough that this turned out fine for us, but those with young children should be aware of this.
the rooms that the breakfast not incloded with the price of the money
the staff was very friendly and was quick to response to problems 1) our room was in the non-smoking floor but contrary to the fact that when we entered the first nite - it strongly smelled cigarettes. the room spray and the scent didnt really kill the smell that nite. Furthermore, we had a family room that is located by the corner facing the station - it was so noisy
They didn't give me my booked room and relocated me to another hotel instead. They offered to cover the cost of the night due to this unfortunate event and afterwards they stood down their original offer and refused to refund the money I paid for the room in advance.
The position was excellent and we particularly appreciated the free pass to all Geneva public transport. There was a very noisy conference group during our stay who congregated outside our room near the lifts on the 4th floor in the early hours of the morning. The action taken to address our complaint was slow and ineffective.
i ask to clean the room from mosketo but came light to clean the rooms and i ask about the A/C not coold
nice placement, nice breakfast as for Geneva - no russian tv channels seems at least strange (RTVI is not russian channel) guess management should switch to 1st channel (ORT). Windows in room was weack - sounds like trucks are passing through the room.
Amazing view of the lake and mountains from our 6th floor room. Easy access to transportation.
Nice furniture, quiet. Very small room.
Weiw It is very very noise
With appritiation to all hotel members for theie excellent hospitality, a very warm and special thanks to Mr. Mojtaba at Conceierg desk who with welcoming gusture, generously helped us with our inqiries. N/A
Excellent dining. Acess to the botatical gardens and the city.
The Hotel Staff is extremely courtise. Location of hotel is more suitable for business. I was on vacation with my family and therefore would have prefered a hotel close to down town. The cooperation provided by the hotel staff when my wife forgot her valuable rings in hotel is highly admirable, I am thankful to Intercontinental staff for sending these rings to the airport. There should have been more choices for food in the hotel.
The swimming pool and the food in the different restaurantes, the swimming pool area is really very nice and the people there are friendly, The SPA installation also are fine The Room for me was a standard small room but the recepcionist said that it is a superior room, in my point of is a very expensive rate for this kind of room, again for me is a classical standard room
Next to ilo Smooking
The pool is wonderful The decor in my room was very tired but then the hotel was in the process of a complete overhaul
Its wonderful Hotel, for sure will stay at this hotel next time I am in Geneva.. I give this hotel 10/10 I had problems with their internet connection. Most of the hotels have some online services where such problems could be resolved 24 x 7 however it was not available. But again this problem was not too big...
I thought the staff were outstanding - their level of professionalism and attention to detail was excellent. My husband was there on business for first couple of days and I then joined him for weekend. The staff dealt efficiently with the change in room occupancy, billing etc. Room a little outdated and small with over-bath shower and colored suite - not great. However, we realise that the hotel is currently being modernised so expect great things! Would use again for business but not terribly suitable for leisure trip as a little far out of town. Realise that free travel pass is available from hotel but even so - it's nice to be in the middle of things.
Intercon always make my trips so smooth. The staff, the breakfast, the lobby, the room view of Geneva lake and the fontain were fantastic. The hotel is nearby the UN, and there is a free bus service to downtown. When you stay in Geneva Intercon, remember that a lot of political leaders and celebrities were there!! The costs.