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Closenes and proximity to the water park and the shopping mall.
Staff were very friendly and helpful. Food was good, choice at breakfast was slightly limited but this is only a minor quible. The rooms were modern, comfortable and clean. The water park was great and overall I think this is a very good hotel and a great all round package for a family. The only slight issue could be location, the hotel is about a 10 minute car or bus journey from the centre of St Gallen so you are not within easy walking distance of anything else other than the waterpark and a cinema but for us and I think most people this is not a problem, especially as the parking at the hotel is free and there is a bus stop right outside the hotel.
athmosephere and cleaness
beautiful, really beautiful... The view on the Kostanz lake is fantastic and the breakfast are perfect.
Breathtaking views over the lake, large room and excellent facilities
I liked the fact that the hotel was situated right on the lake. The room was beautiful with a fantastic view down the lake. There was also a choice of restaurants in the hotel and the service in the captains grill room was first class. All the staff were very pleasant and the hotel was spotless. I would definitely recommend this hotel to anyone.
I had a single room ... thus single bed. Had hoped for a bath tub but all rooms on my floor were just shower stalls.
Very friendly staff , good food , nice location , there are a couple of reastraunts both with lake views and the food I had was very good. There is a new Spa section of the hotel being built next door which looks great but not yet open .... not a problem but just a note that the hotel will offer a lot more in I guess a few months .
The restaurant, Emily's Wave was fantastic. Breakfast each day was also nice and the staff was very attentive. The Entire staff of the hotel was top notch. Even the ladies who clean the rooms would say hello to you as you passed.
We felt as if each member of staff including the management were personally at your service. Very attentive and friendly. No
Comfortable room (double room), friendly people up in the restaurant. The hotel manager managed to find a baby cot for us taken from another hotel, that was highly appreciated (the hotel only has two baby cots, that's probably suggesting this is more of a "business" type and not a family oriented hotel). You can use the spa nearby with warm swimming pool and saunas. Excellent location next to the old town, cathedral and library. It only had two baby cots for the entire hotel. Although we booked one, the people using them decided to extend their stay and there were no baby cots left for us. It could have been a disaster evening with our baby, but the manager went out and borrowed one from another hotel, this was highly appreciated
Staff were courteous, location is excellent for the old town and cathedral complex. Room was clean, in good condition, and very quiet. Even the internet rate is expensive for what was a rather small room.
well located near old town; nice staff ;good breakfast extractor fan did not function; building works on extension started at 8am on saturday morning(noisy); overpriced for what was on offer
Room decor I was charged breakfast without having one. My booking with booking.com was without breakfast, but I only realizied later that I was overcharged.
The hotel is nice, clean and shiney... although I have stayed at B&B's that have better facilities. I did not like the attitude of the staff. I did not wear a business suit when I arrived, although I did pay the 490CHF ($520 AUD) as everyone else had, and I believe I should be treated equally as such. For this price wifi could be included, but if you wish you can sit in reception infront of everyone and use a computer which is blocked to most common sites. Also breakfast or at least cheap instant tea and coffee could be available in the room. I also wanted to amend the reservation and the staff were very unhelpful... it seemed that they wanted to lock you in to what you booked on impulse on the internet (and this was not the only swiss hotel which did this to me).
staff are not so helpful
i enjoyed the Coffee and Tea in hotel room. The coffee machine come in handy.
Hotel provides the good amenities, i.e. slippers, tooth brush and etc. The breakfast was also good. The room we stayed does not have a bath tab.
location and restraurant nothing special
confortable atmosphere with frinedly and suitable service
Comfortable and quiet, and very clean Nothing
Typical city hotel for business hotel but with modern interior decorations. Very nice room. Nespresso machine was installed in the room which was a big plus for me.
Staff good, two restaurants & good little bar. Location right across from train station & not too noisy.
5 Star for reception! and Location!
Very convenient location, professional, courteous and pleasant staff, well designed and equipped guest rooms and bathrooms; the fact that guest rooms and breakfast rooms were entirely smokefree, and the good selection at breakfast. Rooms at front could be affected by street noise at night but that was to be expected given the hotel's location opposite the main railway station.
.The hotel is located direct near Train station, that why if you are sensitive to the noisiness outside, please ask the room with the back side windows
Very nice and helpful staff. Very nice room, clean and efficient
St. Gallen is a small place, and while the hotel isn't right in the middle, it's close enough to be able to get around easily. Hotel room was really clean, modern and had all modern conveniences. Staff were very friendly and eager to help if they could.
Reception was very good and efficient. The restaurant was much better than we have expeected. The breakfast was also very satisfactory. Parking was very convenient. The hotel was very clean. However; they told me that they only change the sheets every four days. Closets and drawers were not sufficient in the room (604) that we stayed.
Stuff was very nice.
Excellent Hotel with outstanding breakfast. Clean, comfortable and friendly staff. Sauna and gym were not accessible. The explaination given was not convincing...
Good location, good food and service, good products in the room No.
Friendly and helpful staff. Very nice, clean and comfortable rooms. none, all was perfect!
Location and staff were just exellent The window in the bath room should be fully dark
Quite familiar hotel with 5 stars services The outdoor swimming pool was closed at 7 pm
I arrived at night, but all was organised well. There even was a welcome note in the room. Nice view from the hotel. Quiet location. Good breakfast.
Friendly staff, excellent location. Room had no AC, had to open window but it was noisy on the street side, bottom line: on summer insist on a lake side room otherwise you may have problems.
Superb swimming pool
The quietness of the rooms, the location and the views. Spa facilities were excellent and the hotel's location gave easy access to public transport. Would have appreciated more literature about the area and facilities in English.
The location is beautiful with a panoranic view of the Alps and Lake Constance.
Nice, modern and quiet hotel on a peaceful location. Food in the restaurant was relatively expensive for what you get. I am more a fan of internet included in the price of the hotel rather than having to buy separate internet cards for if - I remember well - about €20.
Very nice rooms, Good admosphere. Relaxed and still very professional staff. Good restaurent. I did not find anything I didn't like.
The best part is the location and the view. Easy to get to the hotel, In the outside restaurant the waiting between the dishes, and until we are served was vry long, and not necessary
The staff was great - Room was very clean had plenty of room and had avery adequate bathroom - staff was great and ease of walking to the action spots was great - the hotel has a history of excellence - Can't beat the value for the price- We had a drink in the lower dining room and noticed an abundance of flies - the hotel definitely needs to address this issue
Both restaurants were good. We had a junior suite which was delightful. Staff were outstandingly helpful.
Very good hotel, easy reachable from the station (about 7 min walk). Hotel is kept with great accuracy and I'd say love. It's very cosy, in all details. Restaurant quite expensive but very good, the food is excellent, you'll never regret.
Tje food was fabulous.I have stayed here before and that is why I returned.
This is a very cute romantic Switzerland Hotel. It was everything we were looking for and the location is perfect. Right in the middle of all the activity. Easy to find
Very romantic bulding. That I had to live the hotel.
Very charming location.
We wanted to enjoy the region, staying in a comfortable, family run hotel Would not like to stay in a room facing the square during high season, due to noise
Excellent restaurant, nice accommodations very close to shopping area, staff very helpful Stating that you were only 10 min from railroad station was not accurate for anyone with luggage--I wish you had told us how to call you to meet us at the railroad station--lady at kiosk didn't speak English
Appenzell is a typical Swiss town. Ideal for a romantic quiet stay. Lots of Swiss shopping.
that the staff already knew that I had stayed in their hotel before. the good help of employees.
Centrally located Not being able to get coffee or refreshments after 2000
Practical and comfortable. Very central
1. Very hospital hotel staff, even received a small welcome note with my name and a small chocolate; 2. Interior, very new, well organized, warm, which is a good credit in winter time... 3. a nice book, out of head and into the heard next to the bed, very nice, I bought one... a very inspiring book
The location of the hotel was perfect for visiting the city, plus near the train station for getting out and about
nice personal greeting at arrival, small hotel but very familiar setting, good location, nice breakfast buffet, very clean rooms, helpfull staff, excellent price-quality relation
Friendly and helpful reception staff, spotless modern room. I was leaving too early to have breakfast officially but they did offer, all the same.
The hotel was clean and tidy. The room was clean and comfortable. The staff were friendly and put up with my very basic German skills and were very proficient at English which helped a lot!
Apartment sized rooms
Nice clean room, quiet surroundings and helpful staff. Breakfast buffet included with the cost of the room was excellent. The fact that the elevator only goes to the third floor was not evident on the website.
In general, a good hotel in the old style of Switzerland, with nice rooms, recently refurbished, lovely bathroom, nice flat tv and good breakfast. Staff was really nice too. Free parking not really close to hotel and no free internet.
Clean, well-run hotel, friendly helpful staff, decent breakfast. It's right in the middle of the absurdly pretty town of Appenzell a few minutes' walk from the station. With superb Swiss public transport, it would be a good base to explore the area.
The central location in St Gallen, the clean design style of the rooms, the cleanliness of the room We stayed 2 nights and had 2 rooms; one of the two rooms was not cleaned - forgotten. The service during breakfast was rather slow, but the breakfast service itself was ok
Great location; Very friendly and nice people
Very helpful staff. Parking at rear very convenient. Modern design. Very comfortable room in centre of city.
Very nice room with modern and fancy furnishing and lighting - it was among some of the recently refurbished ones. Great location within the old town, and also a short walk from the station. Would go back again, Not much of a deal, but staff in breakfast room could be friendlier. Also, the too fancy furnishing has a small design fault: the small bedside table, once closed against the wall, cannot be reopened! The hotel guy needs to come with some tool to reopen it!
it was in down town.It's location is excellent.
Very design, modern, well located. Breakfast was very good. Price is a bit expensive.
Its central location Poor decor, scuffed walls, unpleasant odours in one of our rooms. The hotel felt mean-spirited, unwelcoming and unfriendly. The cheap decor posing as minimalist and modern was irritating.
The modern design and excellent and functional use of space. The room was also very clean and the staff friendly.
Good Staff, hotel well situated in the heart of the city. Undersground parking close to hotel.
Friendly staff, comfortable room, great breakfast. Rather expensive, but I suppose it can't be avoided in this country.
Modern, stylish, and clean, the paint was still drying when we stayed at this chic, countryside hotel. Everything was brand-new and the management was working hard to ensure a perfect stay. A clean, new baby cot was arranged and ready in our room for our 18 month old, our advance request for two rooms adjacent was met, and the management was helpful and polite when we called and spoke in English. The breakfast was beautiful- we could not believe our good fortune. Took about 5 mins to figure out how to open the lock to the room (since we tried to "intuit" it rather than decipher the German instructions). Room was also so new that it smelled faintly like paint (but hey, the patio door opens so as long as the mosquitoes aren't biting). Also breakfast was supposed to be from 8-11am on Sat. but the food was removed at 10am (probably since everyone had already been over to eat). Finally, we had to call the hotel directly to book a second room for the same night since only one room was available through booking.com. In the face of the great room/ breakfast/ service and reasonable rate though, these seem to be petty grievances.
24-Hour Front Desk with coded access to key, cleanliness, close to highway, fair price, free parking -
its quiet and the room looks modern. being away from the city, the air was good and great views from the room the glass door of the toilet, basically its not covered up enough. you can still see the shower area and the whoever's on sittin on the WC.
Pleasant, Independent, comfortable
Beautiful hotel, beautiful location, great food close by, good breakfast, nice staff. Would definitely recommend and come again. This place is perfect!
Despite with minimal "personal" contact, the system ran very well. No hassle at all in getting into the room at night and then checking out in the next morning. The room was truly clean, spacious with new designs. The location was perfect for me as I simply stayed overnight for a drive into Germany the next morning. None.
Internet conection, satelit cz station,
Compact but excellent layout in room with free internet and multi- channel tv complete with bbc and cnn! Compact breakfast area was not a hinderance to a very good breakfast with free choice of coffee/tea from 6 - 11:00. Breakfast time until 10:00 A.M. daily and 11:00 on weekends was also a plus. Late check in with keypad makes late arrival convenient. Pull the door with the light! Second time here, second room in this new hotel, but same soft beds! Desk has problems with Am. credit cards - their machine is not set up for same. Am. Express never worked either time here. Check out is at 12:00 P.M., but clerks leave at 11:30! That doesn't make Am. sense. They tell you how to open the room doors, but not how to lock them - small irritation.
Great motel in great place !!
Fantastic view over Lake Constance.
The views of lake Bodensee at breakfast The manager allegedly spoke no english
The clean room and friendly staff To less cheese, ham and so on for breakfast
pleasant stay, nice location food was very good but a bit expensive
We had a large room with a balcony and lovely view of the lake. The staff were all very friendly and helpful, and the owner personally greeted all the guests every day. The food was excellent, with homemade apple juice and jam, and all of it beautifully presented. We would definitely stay there again.
MEALS EVENING @MORNING EXCELENT. FREE PARKING. FREE WI-FI. NO GOOD ADDRESS . HARD TO FIND HOTEL
We loved the view of the lake from our rooms. The rooms were ample and very clean with lovely terraces. There is ample parking lot at the hotel, very convenient for larger cars. The restaurant also has a very nice view, and the food was excellent. Wish the cute stuffed white dogs that are in the rooms were for sale. Our son loved them and cried when he had to leave them behind.
A nice room with two balcanies with view over the Bodensee. Bathroom was fancy, big and clean. Fast internetconnection.
The Hotel was a very nice surprise. Very good rooms, beautiful views and nice people who run the hotel.
We loved sitting on the balcony in the early morning and evening. The mountains, houses, green hillsides and cows with gently ringing bells, were just like the Switzerland we'd read about. It would be nice to have a choice of lighter bed covers. I found the duvet too warm.
Beutiful Swiss Alps scennery just in face of this traditional hotel. Excellent staff, comfort, clean Maybe the corridors carpets
Brilliant place, amazing helpfull people the owners. Everything is perfect.
location Restaurant staff , patronising , confused most of the time, no effort at all to understand customers .
Beautiful location very close to Appenzell but also to mountain funiculars. As the name advertises wonderful views from the rooms. Very clean, functioning like Swiss clock, very nice staff and excellent restaurant. We even enjoyed arriving on the reception day off because everything went smoothly and it was fun letting ourselves in. We stayed three nights so we got the tourist cards which allowed us doing lots of things without extra cost.
The room was very spacious and comfortable. The views from our room and the restaurant were amazing due to the hotel's location on the hillside. The hotel staff was very freindly and helpful, they even reserved tables at the restaurant and had the child seat at our table without even asking. There is a little playground for the children and plenty of grass all around for children to run. This was a nice break as our child needed to run around after the long car ride. We look forward to staying here again!
Almost everything I think that breakfest selection has to be expanded i.e. eggs, ham, vagetables etc
Very comfortable, clean, friendly, and relaxing. Close to the train station and Ebanalp (but not too close).
Beautiful view and surroundings, quiet room, excellent bathroom, comfortable bed, good breakfast included, English speaking staff, Difficult to get them to change the linen or bedding.
Food excellent, free wifi excellent, tidy room. Activities card is excellent. No really bad points. Maybe a kettle in the room might be nice.
Very good location for walking etc. Excellent Appenzeller Card promotion was available. Directions to hotel not totally obvious, since we did not know Schwende and Weissbad were not very close - but probably our fault for not double-checking. It would have been nice to know that the hotel restaurant was closed on certain days.
Quiet, peaceful location. Friendly staff. Easy access to hiking trails. Close to Appenzell and St.Gallen. Appenzell Card a nice bonus for guests staying three night or more (free rides on cable cars, trains & busses + other benefits).