Friendly staff. Modern. Clean. There were no tea/coffee making facilities in the room.
Very polite staff, value for money, nice location opposite park and near the river. Asked to changed rooms 3 times before finding satisfactory room - due to broken air conditioning, broken tap, window locks faulty, curtain rail fell off wall etc. Hotel seems run down.
Lovely hotel with a good location. You couldn't get better for the price.
Vey friendly staff, who speaks good English and was very helpful with advising interesting places to visit. Very close to the city centre of Murcia (5 min walk) and all the city attractions.
I would use it again Reception staff were very good
Staff were very helpful, spacious clean room and location in relation to city centre very good. Parking is in a secure garage a couple of streets away and you can come and go as you please during your stay. Our hotel faced the gardens - lovely view.
Kindness of administrators (people at front desk); internet connection; room - tiny, but with taste; the view - (Floridablanca) park.
It was central and easy to access. We were only staying one night so it was a flying visit. The staff were helpful and friendly. There was, paided for, parking but its a tight squeeze! The room smelt of smoke and as the room was at the front of the hotel the traffic was audible, although not enough to keep us awake. Breakfast was small and was the only time the staff were not overly helpful
reception and lounge area staff all very helpful, esp Maria for breakfast who remembered my first order and made it every day without me even asking, and the blonde waitress at night. Food and drink very reasonably priced. Lovely location, park across the road and train station 10 mins walk away, bus 15 mins. Excellent supermarkets 5 mins away (turn right at the front door).
The staff were fantastic - we´d had a really difficult journey and they were super accommodating. The price - for all that and 35 euros, couldn´t go wrong. Carpark. States it has private parking which it does, but there´s not way as hard as I tried that we could get the X5 in there. That said the staff reimbursed us the cost of the space and eventually we managed to find a space directly outside the hotel.
The staff were very friendly, helpful and obliging Although touted as being a 4*, this was probably awarded some years ago - the rooms could do with a 'refresh'.
nice building, very central and good breakfast slightly tired paintwork
We arrived on a public holiday and the hotel was very quiet. Reception staff were most helpful. The room was clean and well appointed. The location of the hotel is such that it is only minutes walk from the historic centre of Murcia and from a wide selection of places to eat. As with many city centre hotels in Spain, the car park is a nightmare with limited space and many obstructions. A public car park is nearby and would have been a better option. Our room on the first floor overlooked the square at the rear of the hotel and it was not possible to obscure the windows to stop being overlooked. The curtains were heavy and almost blacked out the room.
Location and staff friendliness. Pillows were rather flat and uncomfortable.
the service, the cost the bathroom was a bit tight, the elevators quite ugly and I don´t think it deserves to be a 4 star (although the deal I got was great)
Visiting the sights of the city of Murcia Nothing really.
pleasant hotel clean,friendly staff very difficult to find,extremely difficult parking,also very difficult to find entrance to parking
close to shops Hard to park outside the hotel on first arrival. The hotel could do with redecoration.
good location parking difficult
Central, good restaurants very close, very efficient desk and parking service room small, but no problem for short stay
Setting. Breakfast excellent. Noise dampening between rooms not good
The personnel is very helpful and the breakfast just great!
The location ideal for public transport. The view and access to beaches easy walk. Reception Staff very helpful Food breakfast and Dinner seemed very much German Taste,although buffett dinners varied and plentiful..
the room was very clean and the quality of food was excellent.A very welcoming stay
lovely pool om cliff top setting, nice views they ran out of bread at breakfast time! waitress ran off with the stress of customers looking for food!
The location was good just far enough away from the hustle and bustle but not too far away for evenings/days out into town. It was quiet,peacefull and good for relaxation. The entertainment on Friday and Saturday evenings was good. Staff were very helpfull and pleasant. It was very difficult to get service at the bar during the day and evening due to staff deal with dining room etc There was no-one at the bar/lounge area permanently which improve this area.
The hotel is in a fantastic location. We were delighted with our balcony view. The dining room is fab and the breakfast was delicious especially the fresh fruit. I suppose some of the staff could have been a little friendlier but I have already recommended the hotel to some of my friends. I will be back in the summer and look forward to going to one of your weekend buffets with dancing.
The staff were all very polite and friendly. The food was excellent.We would be happy to stay at the Hotel Masa International again
The swimming pool
Location,Excellent food,excellent service The acoustic levels between rooms very poor and need addressing
It was perfect for a few days. My GPS couldn't find it.
clean,very friendly staff building works in the area
Hotel was clean and modern Pool was closed
Perfectly clean, quiet, mini bar with no charge!!! Room service 24 hours is not available - at 7 a.m. on the week-end there is not breakfast time yet but you can not order coffee in the room!
Desing and confort in the hotel. Also late checkout available till 2 pm without extra cost.
The room was very nice and big
The hotel was very close to the tram line which brought you into the city centre. Staff were very friendly. Air conditioning in the bedroom didn't work very well despite turning it down to the coolest point.
clean comfortable rooms, free mini bar and acessories in bathroom price of breakfast and bar
the staff was extremely friendly and efficient and the standard of the room was very good for the price
Secure underground parking. Receptionist on arrival was particularly helpful and friendly. Room was very hot as air conditioning didn't work properly + it rattled like there was a loose spanner in it.
As we arrived into Alicante Airport late in the evening and were traveling to Granada we were looking for a hotel near the motorway for easy access. It does seem to be a little outside the the city but it suited our needs perfectly. The staff were pleasant and we were surprised at the comfort of our room. The bed was incredibly large and comfortable!!! Perfect after a long flight and the lateness of our arrival. Overall an excellent hotel for our needs.
Clean and good for the price A little difficult to figure out how to access the hotel from the street
Restaruant food was very poor. Could not follow directions to get to hotel
Spacious room for being a Campanile. Location is good if you are travelling. Quality of rooms and breakfast ok, but not great. No complaints.
Simple rate, free wifi, clean room. AC is not working if no one in the room
Excellent position to explore Murcia city We felt the reception staff were not very friendly
The Staff made every effort to accommodation our lask of Spanish speaking to us in English where possible. A Taxi was called for our very early start which was very much appriceiated. All in all a very nice stay.
The Reception staff were friendly and welcoming, and spoke both English and Spanish. The room was well appointed, clean and comfortable. Whilst the Hotel is not central, it is only a few minute's walk into the heart of this cultural city. An excellent location made for a good night's sleep. Whilst the underground carpark is adequate, some of the spaces could do with a little more room, and exiting is tight with a larger car. As far as the room goes, the only thing I would add is tea/ coffee making facilities.
Adequate for a short stay. Good value for money. Claen and compact Easy and inexpensive car parking at hotel, without it parking would have been a nightmare
Good location, clean and quiet Charges for car parking
Good location, clean and comfortable. Room had mini fridge which was great.
Nice and cleam room, friendly staff, location. It was not really easy to find.
Reception staff were very helpful at all times, the twin room was cleaned daily & was comfortable.
We love Murcia. Very clean very beautiful city to visit people nice and overall. 10 Nothing. Like. All
Convenience for the city The restaurant belonging to the sister hotel across the road had an award for quality. We found it poor and quite expensive for the current climate.
Good rapport of quality/price plus the possibility of free use of gym and pool in a facility closeby the hotel. Evrything was meeting my expectation.
The hotel is clean and modern free of noise and has comfortable accomodations.
The staff were friendly and approachabe and treid to help us giving advice about where to go and how to get there. The dinner was enjoyable and reasonaby priced. They advertised a gym and swimming pool but this was outside the hotel and we had to pay 2 Euros. There was no sauna. The breakfast was poor with ony toast at the week-end and melon and pineapple
very comfortable nothing
Just stopped by travelling to Costa del Sol
Nice view from the 7th floor but the hotel is a little bit far from the city Murcia.
I have stayed at this hotell several times, I think the hotel and the staff are excellent and I look forward to my next visit!
Modern and clean rooms, brand new hotel as of June 2009. Still some work being carried out in some parts of the hotel. Surprinsigly breakfast was not included as was specified at the time of booking (additional 11,70€), and fitness/pool facilities are also not included and cost an additional 2€ fee each time.
We have stayed at this hotel many times. On this occasion we noticed a big change. Staff have lost their smile and gave the impression that the bosses have lost interest & ignore feedback. Also charging €10.50 for a slow 256Kbps ADSL line is a rip off. Next time we will stay at the Nelva - not quite so "centrico" but better rooms, better beds, better bathrooms, better service, same price, free WiFi, cheaper parking.
the room was cosy and clean there was no basic service like a tothbrush, toothpaste, lotions or anything, which you can usually find in 4 star hotels.
Restaurant meal and staff were wonderful. Reception staff were friendly and most helpful. Parking costs were very expensive.
Comfortable, clean, quiet room. We were allowed to leave our car in the car park for 4 hours after check out. Parking charge is double that charged by the Murcia Hotel Nelva
The staff was very friendly and always willing to help with suggestions and directions. I would have like to have a coffee pot in the room and to be able to use the 30 minutes WiFi in the room, rather than in the lobby.
Location Room smelt of cigarrette smoke and bathroom was small, not easy to use the toilet paper due to where situtated.
Modern clean room with ample toileteries, towels etc. The flat screen tv lent to the modern theme of the room. It was great to have a real double bed not two single beds together.
Main benefit of the hotel was its cost. I was The main benefit of the hotel was the cost. The location meant getting there by car was easier than ones in the historic centre. It was good to have access to a car park but it wasn't easy to get in or out of!
Nothing. The air-conditioning unit was very noisy.
The price and the fact that all the facilities worked and everything was clean. My room was a little bit too functional - or rather looked too functional.
A pleasant, clean hotel, perfect for a short stay in Murcia. Only 10 minute walk from the centre of town. The cleaners were very, very noisy at 9am on Saturday morning. It is necessary to get a taxi to/from the train station (but only costs euro 6).
It was an ideal stop over, basic, clean and within easy walking of city centre.
Hotel is ok for one night stay. Free parking in de street next to the hotel. Walking distance to the center. Old and bit scruffy rooms.
Good shower. Location is a long walk to city.
The reception staff were excellent and really friendly and helpful The cleanliness war fairly poor and there was a lot of noise
location,easy to find and free parking available nearby,city centre walkable or short bus ride noisy,due to construction nearby but also could clearly hear other guests coming and going
enjoyed the stay food was nice every thing went well
Air Con non existing would not cool a rice pudding!
This was a business trip for us but we also were able to meet up with friends living in the area
All together the hotel facilities were good in the resturante, general amenities, swimming area, cafertieria, cleaniless, foyer, etc. On my online reservation I asked, if possible, for a room at the top of the hotel facing the sea. I mentioned this to the receptionist when we arrived who then allocated us a room on the 4th floor in side block not facing the sea. The electricity did not work in the room so she reluctantly moved us to a room again on the 4th floor but facing the sea. This seemed very strange to us and almost offensive as the hotel was very empty and there were plenty of vacante rooms on the top floor facing the sea. The Receptionist name was Valeria
All the staff were pleasant and helpful. The hotel was very clean and the breakfast had a good selection and the food was of a good standard. I would have liked tea and coffee making facilities in the room
sea view was good, hotel was lively and fresh wasnt really impressed by breakfast room. too many people pushing and shoving so only had one breakfast and went to outside cafe in torrevieja for three mornings.
the room was large and comfortable no bar facilities on a sunday evening!
Room was very good. Breakfasr buffet could have been a little more varied.
The location and sea views. Good access to amenities
Comfortable room at a very good price. good location for exploring city on foot
Good value for the money
Friendly and helpful staff, very clean room, reasonably good for city centre, onsite parking, walkable distance to main city centre.
The room is clean and there is not moquette on the floor. It's locates in a little road, that is a little bit hidden. I had difficulty with the car for finding it.
Location was good for accessing the city centre and the staff were very helpful & friendly
Convenient location in a quiet street with friendly helpful staff. Close to local bars and restaurants. Room allocated had one window which opened into a light shaft Access to and parking in hotel garage quite difficult for large car.
The room was nicer than we expected it to be. For a short-term budget stay, everything was just fine. There were no tea or coffee making facilities in the room, and the bar/cafe was not where to get a cup of anything since it was closed in the evening. The staff was always friendly and helpful but only the receptionist had any English.
Room was clean The room was too hot and we couldn't adjust the temp
Comfortable, clean, close to the city center and central bus station. The breakfast was poor - just few pieces of cheese and ham, dried off and shrunk...
It was clean and central The room was on the small side and the breakfast was prettyu limited (shortage of fresh fruit and lacked variety)
Bottled water should be made available at all times.
Morning meal was good but felt rushed by staff to leave at 10:00 AM Lack of parking a problem even at check in. Surrounded by old buildings and neighborhood.
Ok space might be little small in the room but I really prefer this hotel than many other 4* hotels. Even if "on the street" hotel is quiet for the location. Staff was execellent and i'm sorry for not finding the same guy on reception when leaving as I wanted to thank him for the room he gave us; the window was on the street and gave us the opportunity on 1st of may to have a priviledged view over a local celebration in the church in front of the hotel. Room is very clean and well designed/furbished considering infrastructural limits. Breakfast was very good and also a good choice we'd recommend. We were in a city trip but the hotel is also best for business. Well, yes the big problem is parking and being by car we've lost more than 1+1/2 hour to be lucky enough to find a parking place (in a forbidden area anyway). A towel hang was unsticked but this is suck a minor item compared to the rest that I still keep on suggesting the hotel (unless you're nervous on parking)
The hotel is fully renewed, the room was very nice and confortable, nice TV set, complete (and expensive as everywhere else) minibar. Fairly good shower too. The cleaning service is quite noisy, forget about sleeping until 9. Breakfast is rather poor and absolutely not worth the 8 euros it costs.
We were very pleased with this hotel. The position is very central and the price was reasonable. We shall use again when visiting Murcia.
Good locaton in the middle of the city.
This hotel was central to where I needed to be. Everything in the room was smart, clean and worked! Despite being in a busy location, it was not noisy. Staff were always accomodating and friendly. My previous experiences of single rooms left a lot to be desired, but not this one. I thought it was excellent. The only thing (and this is very minor indeed) is that my room only had a window looking out into the central shaft, so it was pretty dark all the time and I could never tell what the weather was like.
High class hotel The hotel stuf hardly speaks English
I think this hotel is great value. I loved the large swimming pool, the excellent breakfasts and dinners, the good wi-fi access for the conference goer. A very small point: I like real soap and not little bottles of liquid. Fortunately I had some real soap with me - not always the case.
Very good food at hotel restaurant
Exactly as the website portrayed it, modern, luxurious and excellent customer service. Close enough to walk to city centre, good restaurant, friendly staff. Nothing to dislike
staff didnt have a clue on where the airport was
The comfort of the room
Nice business-class type hotel in the centre of Murcia. The room was nice with a big flat screen TV, well stocked mini bar, etc. Bathroom had two basins, a bath with a shower, plus a seperate shower cubicle with a body shower - which was fab. Parking was also easy as the hotel has its own underground car park with lift access straight to the room.
Comfortable and convenient for the Auditorio Prefer it when breakfast is included in the overnight price
The hotel was clean and very beautifull, it offers a great deal of luxury services, the staying in the hotel is pleasant and comforting, the price is exellent!
Very good hotel with fabulous forniture and all kind of facilities available. The room is tidy and very comfotable. The swimming pool is large and clean. Breakfast is abundant and of good quality. Good connection between price and quality. Albergo molto buono con arredamento favoloso e ogni tipo di facilitazione possibile. Le camere sono spaziose e confortevoli. La piscina è spaziosa e pulita. La colazione abbondante e di buona qualità. Ottimo rapporto qualita' prezzo. The parking is a bit expensive but necessary if you travel by car, hence the choise is forced. The streets are complicate so it is difficult to find a free parking around the hotel, and the staff doesn't (obviously) make much effort to explain or indicate you one. Il parcheggio è caro ma indispensabile se viaggiate in macchina, per cui la scelta è forzata. La viabilità è piuttosto complicata ed è quindi difficile trovare un parcheggio gratuito nelle vicinanze, e lo staff ovviamente non si sforza di spiegare o indicarne uno.
Close to all the cities amenities. Good underground car parking facilities.
Very pleasant, welcoming and comfortable. Double glazing kept traffic noise to a minimum. Highly recommended. A small point but as a regrettably poor Spanish speaker I would wwelcome a review of English language printed material. Directions were not easily understood and this and other hotel information did not reflect the obvious professionalism of the staff.
Nice room, pleasant staff, good coffee in cafe. Not in the best area of the city. Too much smoking by guests. No matter where you went it smelled of smoke. Not good directions to get to the hotel. We were lost but got a police escort to find it!
The staff were excellent all very polite and helpfull A very noisy hotel at night, we were located too near the restauant and we couldnt sleep. This is not a hotel for children.
The hotel restaurant offered excellent regional cuisine, served by attentive wait staff. Hotel concierge services provided excellent recommendations for city sights and arranged for taxi services. The local is convenient to historical landmarks, as well as the university.
Friendly and helpful staff; good facilities, expecially wireless and internet in lobby; good position and very reasonably priced
Internet access and free parking. The first room we were given smelt of cigarette smoke but we were able to change to another room.
The location for seeing the old town. The food and service in the cafe and the restaurant were excellent The noise of the traffic. It is not mentioned in the literature that the hotel is on a busy road.