Residence Inn by Marriott Orlando Lake Nona

Good for a long stay

The room was nice. The check in staff was very nice (the night shift, zero stars).

The stay itself was lovely until there was an unexplainable charge on my credit card of $10. I knew of the holding fee of $20 when I checked in but I bought snacks that totaled $9 from the store downstairs and my husband paid with a $10 bill. $10 popped on my cellphone screen instantly via a text. When I inquired about the charge with the guy that we made the purchase through at the front desk on July 4, 2019 he was rude (I’m thinking because he isn’t use to people monitoring their accounts). He actually became irate that I asked him about the charge. With so much credit card “fraud” going on I’m on top of my credit card and bank accounts. I’m just going to be honest “racism” at it finest, “How dare I ask him about my account!” I asked for his name which he refused to give me. He then spelled his name very fast using the the NATO phonetic alphabet which I’m familiar with. I politely told him that wasn’t the correct spelling of his name because it didn’t spell anything. So, when he realized he wasn’t dealing with a dummy his persona changed. I asked for the head managers contact or cooperates number (which he refused to give me). Oh, but the power of the internet! When I found cooperates number and called in front of him and asked for a printout his whole demeanor changed! He then recanted his story and said I wouldn’t be charged and started giving explanations as to what the charge might be but that he would remove it. This entire “circus” could’ve been avoided if he had of told me what the charge was for initially. But I guess when your hand is caught in the cookie jar, you can’t! I never admitted to being a millionaire but my “black money” spends like any other race! I travel the country and out of the country frequently. We were actually leaving out for a cruise on the Royal Carribean the next day and decided to patronize your establishment (never again and yes I’ll also be doing a google review).