Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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8.1 "Location is great."10.0 "
Business sites within easy reach , said 100%." 9.3 "93%liked the proximity to shopping ." 9.2 "92%liked the proximity to sightseeing ." 8.6 "86%enjoyed the restaurants & bars nearby ." -
8.0 "Great service."8.7 "87% found the
staff to be very friendly ." 7.9 "79% thought theservice was very professional ." 8.2 "82% wereimpressed by the valet service ." 7.1 "71% said therecreation staff was great ." -
7.3 "Good cleanliness."8.6 "86% thought
it was clean ." -
6.7 "Food is average."6.3 "Only 63% were
satisfied with the menu ." 6.4 "64% thought thesnacks were adequate ." -
6.5 "Breakfast is mediocre."5.5 "
Breakfast prices were ok , according to 55%." -
6.2 "Vibe was decent."
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6.2 "Sufficient wellness & sports facilities."
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6.0 "Internet is average."
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5.9 "Rooms are ok."6.8 "Only 68% said
rooms were clean enough ." 5.9 "Beds were acceptable for 59%." 5.0 "Only 50% thought theshower was ok ." -
4.6 "Not very comfortable."4.2 "58% said
rooms were small ." 2.8 "72% thought it wastoo noisy ." 1.3 "Air conditioning was criticized by 87%."
Overall Rating
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8.3 "Location is great."10.0 "
Business sites within easy reach , said 100%." -
7.8 "Good service."8.4 "84% found the
staff to be very friendly ." 7.7 "77% thought theservice was very professional ." -
7.4 "Good amenities."7.3 "73% thought the
building was wonderful ." 8.1 "81%enjoyed the lobby entrance ." -
6.8 "Average cleanliness."6.2 "Only 62% said
rooms were clean enough ." -
6.5 "Food is average."
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6.3 "Internet is average."
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6.1 "Vibe was decent."
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6.0 "Breakfast is mediocre."
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6.0 "Rooms are ok."6.2 "Only 62% said
rooms were clean enough ." 5.9 "Beds were acceptable for 59%." -
4.5 "Not very comfortable."4.3 "57% said
rooms were small ." 2.5 "75% thought it wastoo noisy ." 1.1 "Air conditioning was criticized by 89%."
Overall Rating
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8.8 "Pool is good."
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8.0 "Great service."8.6 "86% found the
staff to be very friendly ." 8.0 "80% thought theservice was very professional ." -
7.9 "Good location."9.1 "91%
liked the proximity to shopping ." -
7.2 "Good cleanliness."8.8 "88% thought
it was clean ." -
6.8 "Breakfast is mediocre."
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6.3 "Food is average."
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6.2 "Vibe was decent."
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6.1 "Sufficient wellness & sports facilities."
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4.8 "Rooms are not good."3.6 "64% said
rooms were small ." 2.3 "77%complained about the bathroom ." 1.2 "Air conditioning was criticized by 88%." 1.4 "For 86%, therooms looked old ." 2.2 "78% thought they werepoorly maintained ." 0.7 "93% said thebathroom was dirty ." -
4.0 "Not very comfortable."3.6 "64% said
rooms were small ." 1.2 "Air conditioning was criticized by 88%." 2.6 "74% thought it wastoo noisy ."
Overall Rating
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8.2 "Location is great."
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7.7 "Good service."8.9 "89% found the
staff to be very friendly ." -
7.4 "Good cleanliness."
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7.2 "Good amenities."7.1 "71% thought the
building was wonderful ." -
6.5 "Food is average."
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5.9 "Rooms are ok."6.4 "
Beds were acceptable for 64%." 6.8 "Only 68% saidrooms were clean enough ." -
5.8 "Vibe was decent."
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5.5 "Internet is average."
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5.2 "Average comfort."6.4 "
Beds were acceptable for 64%." -
4.6 "Value below average."
Overall Rating
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8.3 "Great service."8.9 "89% found the
staff to be very friendly ." -
7.8 "Good location."
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7.3 "Good cleanliness."
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7.2 "Good amenities."7.1 "71% thought the
building was wonderful ." -
6.8 "Food is average."
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6.0 "Rooms are ok."6.9 "Only 69% said
rooms were clean enough ." -
5.8 "Vibe was decent."
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5.0 "Average value."
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5.0 "Average comfort."4.9 "51% said
rooms were small ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0review from
Clean room great pool excellent condition. Sushi place poor customer service. We waited 45 minutes for a single order of vegan sushi. Rude hostess no other customers were present why so long .
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10.0review from
Hotel was clean, staff was friendly, and beds were very cozy! It was convenient to stay there because of the skybridge to the convention center.
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4.5review from
They charged me $15 to use their in house tiny gym, their website does not mention such charge for using the gym. Very deceptive, felt like I was taken advantage of I have stayed in hotels from.2 to 5 stars and none charge to use their in house gym.
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10.0review from
Over the years, I have stayed at Rosen Centre many times and enjoy all the lobby options (restaurants, tapas bar, spa, coffee bar, sundry shop, bars, etc.) plus they have a massive amount of large meeting rooms. Great staff!
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9.1review from
Helpful Staff; Great location to Universal; Parking for free; Good stay Loud AC; Wall is thin so that you can clearly hear your neighbor talking
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10.0review from
We had a great time. We will stay at a Rosen property whenever possible.
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10.0review from
No complaints but one but I'll live The walk to and from parking garage
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8.5review from
The deli, the beds! Are amazing. The elevators are a nightmare, for those of us on 16 or higher you waste hours of your life for one. One morning I got fed up and timed it 9 minutes!! All because one lift is out. Yet if you are 1-15 you have 6 lifts, we only had three. It's been like this since May 2016.
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10.0review from
Price
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10.0review from
Elegant simple comfortablei I had no problems
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10.0review from
Location, nice facilities and grounds. A bell hop came to our room to load our luggage on the cart and then stayed with it outside until I got my truck, but then my luggage was handed off to a vallet employee who loaded it in the vehicle. This made me feel like I had to tip two people when I felt the bell hop fully deserved the entire tip! I realize tipping is optional; however, both were performing a service for me and it put me in an uncomfortable position to either short someone, not pay someone, or pay more than I wanted to pay out for a tip. Also, I had asked for a late checkout and was granted one (thank you!), but this information was not communicated to the maid and it was obvious she was not happy (with me) about it.
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5.7review from
Location Food, bed sides , facilitys like pool hot tub never work
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7.7review from
The customer service provider at the front desk was awesome. We requested a KING size bed and received it without any questions asked. The days that we spent there we didn't here any one else next to us or in the hallways. Pool area was very clean and always has towels stocked. The rooms were very clean. My overall experience was GREAT! This is our second time booking this hotel but certainly not our last The surcharge for parking was $15 a day and it was located in the rear of the hotel, its a long walk to get to the elevators which was located in the front of the hotel.
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10.0review from
Clean room great pool excellent condition. Sushi place poor customer service. We waited 45 minutes for a single order of vegan sushi. Rude hostess no other customers were present why so long .
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10.0review from
Hotel was clean, staff was friendly, and beds were very cozy! It was convenient to stay there because of the skybridge to the convention center.
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10.0review from
Over the years, I have stayed at Rosen Centre many times and enjoy all the lobby options (restaurants, tapas bar, spa, coffee bar, sundry shop, bars, etc.) plus they have a massive amount of large meeting rooms. Great staff!
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9.1review from
Helpful Staff; Great location to Universal; Parking for free; Good stay Loud AC; Wall is thin so that you can clearly hear your neighbor talking
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10.0review from
We had a great time. We will stay at a Rosen property whenever possible.
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10.0review from
No complaints but one but I'll live The walk to and from parking garage
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8.5review from
The deli, the beds! Are amazing. The elevators are a nightmare, for those of us on 16 or higher you waste hours of your life for one. One morning I got fed up and timed it 9 minutes!! All because one lift is out. Yet if you are 1-15 you have 6 lifts, we only had three. It's been like this since May 2016.
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10.0review from
Price
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10.0review from
Elegant simple comfortablei I had no problems
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10.0review from
Location, nice facilities and grounds. A bell hop came to our room to load our luggage on the cart and then stayed with it outside until I got my truck, but then my luggage was handed off to a vallet employee who loaded it in the vehicle. This made me feel like I had to tip two people when I felt the bell hop fully deserved the entire tip! I realize tipping is optional; however, both were performing a service for me and it put me in an uncomfortable position to either short someone, not pay someone, or pay more than I wanted to pay out for a tip. Also, I had asked for a late checkout and was granted one (thank you!), but this information was not communicated to the maid and it was obvious she was not happy (with me) about it.
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4.5review from
They charged me $15 to use their in house tiny gym, their website does not mention such charge for using the gym. Very deceptive, felt like I was taken advantage of I have stayed in hotels from.2 to 5 stars and none charge to use their in house gym.
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5.7review from
Location Food, bed sides , facilitys like pool hot tub never work
