There was a mildew smell in our room. I was walking around barefoot and there were several large wet spots on the carpet. Really gross. So that explained the smell. We were in too big of a rush to get to our event to be able to request a different room.
Awesome place to stay! Kids loved the movie by the
We loved everything about it. Rooms were spacious and very clean. It was so close to the parks.
The hotel restaurant the kitchen had very slow service. That could be because we were a party of 9 though. Food was very good though.
The room and property were great! Love the décor and details at the hotel. My puppy, who came along for the trip received a welcome bag which included a very cute Hard Rock dog bowl. We would have loved to stay there more days since it was so comfortable and felt safe. The ease of getting to City Walk be that by boat, or walking was awesome! Also, for being guests at the hotel, we received complimentary Express Pass to both Island of Adventure and Universal. That was neat!
The only bad thing was Housekeeping...timing housekeeping to clean the room so it wouldn't cause a scene (barking, making the dog nervous) with our puppy was rough. We had come back from the parks and would wait up to 2 hours before we left for dinner. I called housekeeping to come in and clean the room, telling them that I will be out within the next 2 hours, so if they could send someone ASAP so we are with the puppy be that in the room or outside of it (the puppy would stay in the room while we would be out on dinner). No one ever came to turn our room over and we called front desk several times and waited the 2 hours. I guess housekeeping was MIA. So during our stay, we never got fresh towels and our beds was never made. Things could be worse though.
ok expected more
A stay at Universal's Hard Rock Hotel ® places you in the heart of Orlando, a 2-minute drive from Universal CityWalk™ and 5 minutes from Universal’s Volcano Bay™. Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Orlando? This resort has 6000 square feet (557 square meters) of space consisting of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.
Based on 4,378 reviews
Value for money
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