Pros (+) Pool and pool bar was great. Loved the large bathroom with 2 sinks. Our coffee maker stopped working and they immediately replaced it. Service was wonderful!!! Kitchen restaurant really good.
Cons (-) Nothing, loved it and will be back.
4 stars
Universal's Hard Rock Hotel
Photos of Universal's Hard Rock Hotel
Overview
Universal's Hard Rock Hotel is family friendly and located in the heart of Universal Studios in Orlando, Florida. It offers an impressive list of amenities for both kids and adults alike. For kids, there is Camp Lil' Rock, a supervised activity center designed to give parents a break and children a day they won't forget. There is also a 12,000-foot pool area which features an underwater sound system, a 260-foot slide, a sand beach, and an interactive fountain. For adults, there is the Mandara Spa, which offers services like body and salon treatments, as well as massages.
Universal's Hard Rock Hotel features a number of theme park benefits, including early park admission to The Wizarding World of Harry Potter, complimentary water taxis along picturesque waterways, and a wake-up call from popular Universal Orlando theme park characters and rock stars. Guests can also get priority seating at select restaurants at both theme parks, and preferred tee times along with complimentary transportation to Grand Cypress Golf Club.
It offers a wide assortment of restaurants, bars, and lounges to suit every palate. Some of the most popular options include The Beachclub, The Kitchen, Palm Restaurant, Emack and Bolio's Marketplace, the Velvet Bar, and of course the famous Hard Rock Cafe.
Universal's Hard Rock Hotel is also located close to some of Orlando's best nightclubs and entertainment venues. The area is home to Wine Riffs, Velvet Unplugged, the Universal Catwalk, and the Blue Man Group.
Latest deals for Universal's Hard Rock Hotel
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Universal's Hard Rock Hotel
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Valet parking
- Business center
- Wi-Fi available in all areas
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Wake-up service
- Concierge service
- Entertainment staff
- Currency exchange on-site
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Key card access
- Express check-out
- 24hr front desk
- Safety deposit box
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Trash cans
- Conditioner
Dining
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Microwave
- Snack bar
- Breakfast in the room
- Refrigerator
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
Accessibility and suitability
- Entire unit wheelchair accessible
- No smoking
- Designated smoking area
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Accessible by elevator
- Adapted bath
- Toilet with grab rails
- Upper floors accessible by elevator
General
- Family rooms
- Garden view
- Interconnected room(s) available
- Pool view
- Storage available
- Seating area
- Sofa
- Telephone
- Carpeted
Pool and spa
- Heated pool
- Hot tub
- Outdoor pool
- Pool towels
- Pool with a view
- Sauna
- Water slide
Media and entertainment
- Flat-screen TV
- Gaming console
- Cable or satellite TV
- Pay-per-view channels
- Shared lounge/TV area
- TV
- Smartphone dock
Bathroom
- Hairdryer
- Private bathroom
- Shower
- Bathtub
- Toilet
- Toilet paper
Things to do
- Gift shop
- Game room
- Golf
- Evening entertainment
- Table tennis
Parking and transportation
- Parking
- Private parking
- Valet parking
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Bedroom
- Alarm clock
- Wardrobe or closet
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Babysitting or child care
- Cribs available
Outdoor
- Garden
Fitness
- Fitness center
Reviews of Universal's Hard Rock Hotel
8.7
Very good
3382 verified ratings
Wonderful
2107
Very good
535
Good
346
Okay
162
Fair
115
Mediocre
40
Poor
77
Summary of reviews
Guests say
Guests appreciated the hotel's excellent location, especially its proximity to Universal Studios, and praised the service provided by the staff. However, many reviews highlighted significant cleanliness issues, including dirty rooms and bathrooms that require updates. Overall, while the location and service were often commended, the hotel needs to address its cleanliness and maintenance problems.AI-Generated from customer reviews
Reviews(7)
Q&A(5)
Tips(10)
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8.7 out of 10
1740 reviews
8.7 out of 10
102 reviews
8.6 out of 10
16 reviews
8.9 out of 10
7 reviews
All reviews
Pros (+) music
Cons (-) There was a mildew smell in our room. I was walking around barefoot and there were several large wet spots on the carpet. Really gross. So that explained the smell. We were in too big of a rush to get to our event to be able to request a different room.
Pros (+) Universal early entry and express passes are invaluable. Spotless hotel and pecable staff. Room clean but small (then again you are only in to a very short time).
Cons (-) Parking $23 + tax per day or $29 plus tax valet parking. Priced cleverly so you will opt for valet. Either way this cost is just a way of adding $ to your bill. Make sure you factor in an extra $58 plus tax per overnight stay. As long as you know to account for it when booking then it's more palatable.
Pros (+) We loved everything about it. Rooms were spacious and very clean. It was so close to the parks.
Cons (-) The hotel restaurant the kitchen had very slow service. That could be because we were a party of 9 though. Food was very good though.
Pros (+) The room and property were great! Love the décor and details at the hotel. My puppy, who came along for the trip received a welcome bag which included a very cute Hard Rock dog bowl. We would have loved to stay there more days since it was so comfortable and felt safe. The ease of getting to City Walk be that by boat, or walking was awesome! Also, for being guests at the hotel, we received complim...
Cons (-) The only bad thing was Housekeeping...timing housekeeping to clean the room so it wouldn't cause a scene (barking, making the dog nervous) with our puppy was rough. We had come back from the parks and would wait up to 2 hours before we left for dinner. I called housekeeping to come in and clean the room, telling them that I will be out within the next 2 hours, so if they could send someone ASAP so...
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Pros (+) Friendly people
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the main amenities for kids at Universal's Hard Rock Hotel?
Universal's Hard Rock Hotel offers Camp Lil' Rock, a supervised activity center for kids, and a 12,000-foot pool area with an underwater sound system, a 260-foot slide, a sand beach, and an interactive fountain.
What are the benefits for adults at Universal's Hard Rock Hotel?
For adults, Universal's Hard Rock Hotel features the Mandara Spa, offering body and salon treatments, massages, and theme park benefits such as early park admission to The Wizarding World of Harry Potter, complimentary water taxis, and priority seating at select restaurants.
What are the dining options at Universal's Hard Rock Hotel?
Universal's Hard Rock Hotel offers a wide assortment of restaurants, bars, and lounges, including The Beachclub, The Kitchen, Palm Restaurant, Emack and Bolio's Marketplace, the Velvet Bar, and the famous Hard Rock Cafe.
What are guests saying about the cleanliness and comfort of the rooms at Universal's Hard Rock Hotel?
Guests have mentioned that the rooms are clean and the beds are comfortable. However, some guests have noted that the rooms may need refurbishment.
When is the best time to visit Universal's Hard Rock Hotel?
The high season at Universal's Hard Rock Hotel is in June, and the low season is in May.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with Pool View
Guests recommend choosing a room with a pool view to enjoy the impressive 12,000-foot pool area, complete with an underwater sound system, a 260-foot slide, a sand beach, and an interactive fountain.
Take Advantage of Theme Park Benefits
Make the most of the hotel's theme park benefits, such as early park admission to The Wizarding World of Harry Potter, complimentary water taxis, and priority seating at select restaurants, to enhance your overall experience.
Consider Club Level Stay
While some guests found the club level to be a bit expensive, others found it to be a worthwhile upgrade, offering additional perks and services. Consider the cost and benefits to make an informed decision.
Explore Nearby Nightclubs and Entertainment Venues
The hotel's proximity to Orlando's best nightclubs and entertainment venues provides an opportunity for a vibrant nightlife experience outside the theme parks.
Try Takeaway Options for Dining
For a more casual dining experience, consider the takeaway options available on the lower floor, offering excellent food that can be enjoyed in the rooms.
Utilize Text Communication
Take advantage of the hotel's text communication service, which allows guests to stay informed about room readiness and other updates while enjoying the theme parks.
Enjoy the Mandara Spa
Indulge in the services offered at the Mandara Spa, including body and salon treatments, massages, and other relaxation experiences to unwind after a day at the parks.
Check for Room Ready Notifications
If arriving early, consider storing luggage with the hotel and staying informed about room readiness through text communication to make the most of your time at the theme parks.
Consider Valet Parking
While parking may be on the expensive side, guests found the valet and bellman services to be top-notch, providing convenience and efficient handling of vehicles.
Plan for Club Lounge Experience
If considering a club level stay, plan to experience the club lounge amenities and services, but be mindful that the offerings and conditions may vary.
Location
5800 Universal Boulevard, Orlando, FL 32819
What's nearby
- Universal Orlando Resort0.5 mi
- Universal's Islands of Adventure0.6 mi
- Holy Land Experience2.2 mi
- International Drive3.3 mi
- Orange County Convention Center3.5 mi
- The Florida Mall4.8 mi
- SeaWorld Orlando4.8 mi
- Discovery Cove5 mi
- Camping World Stadium5.6 mi
- Church Street Station6.6 mi
- Magic Kingdom Park8.2 mi
- Disney's Typhoon Lagoon Water Park8.7 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Universal's Hard Rock Hotel
Low season | January |
|---|---|
High season | October |
Average price (weeknight) | $734 |
Average price (weekend night) | $889 |
When to book a room at Universal's Hard Rock Hotel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Nearby hotels and places to stay
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Value for money | 7.6 |
|---|---|
Distance to city center | 6.6 mi |
Nearest Airport | Orlando |
Distance to airport | 10.1 mi |
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