Enjoy warm hospitality at the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando, and let us welcome you with a warm, freshly baked chocolate chip cookie at check-in. We are within walking distance of Universal Studios Florida, Islands of Adventure and CityWalk. As a Universal Studios Orlando hotels partner, we are located at the entrance to Universal Orlando Resorts® and near popular attractions such as; The Mall at Millenia, Premium Outlets Orlando, SeaWorld® Orlando and Walt Disney® World Resorts Scheduled transportation is available to Universal Orlando® theme parks, SeaWorld Orlando®, Wet 'n Wild® and Aquatica via the Super Star Shuttle* Relax and refresh in an inviting guest room and enjoy complimentary high-speed internet and on-demand movies on a 32-inch flat-screen TV. Upgrade to one of our PURE allergy friendly rooms, ideal for those suffering from allergies or asthma. Choose from a variety of dining options at our Universal Orlando hotel, with 3 restaurants located on property. Start the day with a full breakfast buffet from Pompanos or have a light lunch at Palm Court Deli. Savor burgers and other American favorites in our Carnival Restaurant. Unwind after a long day of sightseeing with your favorite drink and happy hour specials in Spritz Lobby Bar Do business in the self-service business center and hold conventions, receptions and special celebrations in 60, 000 sq. ft. of flexible meeting space
Too expensive for the cost
Restaurant has very limited options and is more expensive than the value provided
Loved the location! 10-15 min walk to the park along a shaded sidewalk. There is a Starbucks in the lobby which is always convenient. The beds were very comfortable, although the duvets were not particularly nice or soft.
The interior of the hotel is not up to par for ~$200/night. The halls had a strange, musty, moist smell. The porcelain of the toilet was severely scratched. The towels were scratchy and thin. You are definitely paying for location with this hotel.
Dirty outdated rugs and decorative pillows. Smells like mildew in the room.
It was very close to Universal Studio
Bus to Disney was limited somehow
Walking distance to Universal Studios as well as local restaurants and Walgreens.
Everything was great!!! Will be back soon...
Romantic - closest hotel to universal - service was excellent.
The water smelled like sulfur. The plumming needs to be updated.
Price and within 15-20 minute walking distance to Universal. It is a nice walk after you cross major intersection.
Hotel is dated, one of our double beds was very uncomfortable, a/c was noisy, but you cannot go without it...
Nice overall, great location right outside Universal main gate, awesome staff
Towels messed up when I got there and duvet was missing from bed. That being said, the staff treated me great and even gave a discount bec of the bed/towel issue so I really can't complain there
Extremely convenient to Universal. Very nice and accommodating staff.
Carpet was so dirty that I could not walk barefoot and the phone was filthy
I liked the view. Had a view from the 12th floor of the city.
We booked a king bed and at check in we were informed that they were out of king beds. They comped our parking charges however ($15 a night) which more than made up for it.
The check-in time was not until 4pm and then you were required to check out no later than 10am. The house keeping staff forgot to replace the towels in our room. They were also rude and came into our room saying "house keeping" without knocking. I told the staff member to leave and she acted annoyed that I was inconveniencing her. All that being said, next time I would have just spent an extra $50 and gone somewhere nicer.
Was surprised with a $15 parking fee
Everything about the hotel was great! Loved the staff!
Shuttle service is not the best. Lionel is the best bus driver though! It's just the shuttle only runs to universal in the morning and doesn't offer return shuttles until 4:30pm- 8:10 pm. It would be nice to have a midday shuttle for a break from the crazy day. I would almost have stayed at the more expensive hotels that offer more flexible shuttle times.
Closeness to Universal Stidios
Staff was at times rude and room service was horrible
The front desk staff was excellent...fast check in and check out. I also got a late check out which helped out a lot with my flight schedule. Our rooms were clean and the housekeeping staff was attentive to our needs. We had a beautiful view of Universal Orlando!
We didn't receive our bill under the door and the front desk didn't have it either. They said they would email it. The Starbucks closed too early. They closed at 1:00pm on Sunday and 3:00pm on Thursday. The stores hours were not convenient for Starbucks patrons. Valet staff had good and not so good moments. They could have been more visible.
It was easy to get to from Interstae 4 and close to Disney World.
The prices in the hotel for food and beverages.
Linda was very friendly and welcoming. Thank you!!!
Location was great for universal parks
Roach and long hairs in the shower, Asked to change rooms and nothing was available Room was dirty And room service arrived cold
Staff was great
Wall paper falling off wall. Burn marks around outlet. Dirty AC grill. Chipped paint and dirty bathroom storage
Staff had very poor hotel etiquette. Noisy doors. Missed important wake up call and no apology or compensation. No decent food. And what was available was overpriced. Bar was overpriced.