Great hotel and friendly staff. We will be back to see how renovations look after complete.
4 stars
Loews Portofino Bay Hotel at Universal Orlando
5601 Universal Blvd, Williamsburg, FL 32819, United States
Williamsburg, FL
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Overview
Universal's Loews Portofino Bay Hotel is a resort in the heart of Orlando, Florida. Visitors get to relax in the elegant hotel rooms with amenities such as 100-percent cotton sheets, complimentary Wi-Fi, a Keurig coffeemaker, a mini fridge, and in-room dining service. There are also luxury suites, including the Despicable Me Kids' Suites that are decorated with Minions and other themed accessories, and the Villa Parlor Suites with a kitchenette and accommodations for up to five guests.
The hotel has a wide array of recreational activities, as well as easy access to Universal Studios and discounts. Loews also offers many dining options to choose from. Popular restaurants include Sal's Market Deli, The Thirsty Fish, Bar American, and Bice Ristorante. From burgers and sandwiches, to handmade pizzas and salads, guests have many culinary options to choose from. Quarterly Harbor Nights celebrations are also held at this resort's Harbor Piazza, where adults can enjoy jazz music, appetizers, and delicious wine pairings.
Universal's Loews Portofino Bay Hotel offers accommodations for meetings, conferences, banquets, and weddings. The venue consists of over 42,000 square feet of space, as well as modernized A/V services. Guests can also enjoy premium Italian fare through the resort's award-winning catering service.
For a relaxing night at the hotel, visitors will love the Mandara Spa, which includes a state-of-the-art fitness center. The spa consists of lounges, 14 treatment rooms, a retail boutique, and a co-ed hydrotherapy pool. The fitness center is also a great option for enjoying a workout, with amenities like treadmills, upright bicycles, stair climbers, and elliptical cross trainers.
Universal's Loews Portofino Bay Hotel is an elegant resort that pampers guests with a variety of dining and spa options. With so many things to do, families, couples and other visitors to the area find Loews to be a premium resort choice in Orlando.
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*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Loews Portofino Bay Hotel at Universal Orlando
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Valet parking
- Business center
- Flat-screen TV
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Wake-up service
- Concierge service
- Safety deposit box
- Entertainment staff
- Currency exchange on-site
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Key card access
- Express check-out
- 24hr front desk
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Roll-in shower
- Elevator
- Accessible by elevator
- Hypoallergenic
- Adapted bath
- No smoking
- Upper floors accessible by elevator
- Designated smoking area
Basics
- Free Wi-Fi
- Internet
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Conditioner
Dining
- Minibar
- Special diet menus (on request)
- Microwave
- Restaurant
- Bar/Lounge
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
Pool and spa
- Pool bar
- Heated pool
- Spa
- Hot tub
- Outdoor pool
- Sauna
- Water slide
Bathroom
- Shower
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
Media and entertainment
- Flat-screen TV
- Gaming console
- Cable or satellite TV
- Pay-per-view channels
- TV
- Smartphone dock
General
- Executive lounge access
- Family rooms
- Garden view
- Telephone
- Storage available
Things to do
- Gift shop
- Game room
- Golf
- Beauty salon
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Family friendly
- Babysitting or child care
- Cribs available
- Kids meals
Parking and transportation
- Parking
- Valet parking
Bedroom
- Alarm clock
- Wardrobe or closet
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Outdoor
- Terrace/Patio
Fitness
- Fitness center
Reviews of Loews Portofino Bay Hotel at Universal Orlando
8.3
Very good
1063 verified ratings
Wonderful
622
Very good
182
Good
121
Okay
44
Fair
32
Mediocre
16
Poor
46
Summary of reviews
Guests say
Guests appreciated the great location and friendly service at the hotel, with many highlighting the beautiful atmosphere and value for the price. However, several reviews pointed out issues with cleanliness in the rooms and bathrooms, as well as additional charges that detracted from the overall experience. Despite these concerns, many guests enjoyed their stay and the amenities provided, particularly the Universal Express Passes.AI-Generated from customer reviews
Reviews(7)
Q&A(5)
Tips(10)
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8.2 out of 10
2 reviews
9.5 out of 10
7 reviews
All reviews
Pros (+) Clean, beautifully decorated, boat shuttle from the hotel to the city walk and other places at Universal so there’s no reason or need to have a car
Cons (-) Bottles of water in the room were $7.50 each if you used them to make the provided tea or coffee. No complimentary shuttle service to/from airport - I paid $30 each way for an Uber.
Pros (+) We enjoyed the Club amenities and FastPass access to Universal Studios theme parks
Pros (+) Great stay with nice beach pool and good restaurants. Early access was unbeatable. Too expensive with extra charge for parking and mini fridge.
Pros (+) PBH was the best choice for our visit to Universal Studios Orlando. The restaurants were great. The one we went to had a musical that was an initiate source of classic italian songs. The room was over the top amazing (we stayed in the presidenta suite). The staff was friendly, accomodating and inviting.
Pros (+) The beds were comfortable, the bathrooms were spacious, and you felt safe.
Cons (-) I made some recommendations when I made my reservation. We had three rooms and were told we were in the West wing close to the transportation, we ended up on the east wing as far away from the transportation as possible. They didn't do anything to rectify the problem, just told me that it was on the reservation but the rooms were full.
Pros (+) Loved that we had the fast pass included. Was so luxurious and the beds so comfy. Boat ride to parks was so convenient.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the dining options like at Universal's Loews Portofino Bay Hotel?
Universal's Loews Portofino Bay Hotel offers a variety of dining options, including Sal's Market Deli, The Thirsty Fish, Bar American, and Bice Ristorante. Guests can enjoy burgers, sandwiches, handmade pizzas, salads, and more.
What recreational activities are available at the hotel?
The hotel offers a wide array of recreational activities, as well as easy access to Universal Studios and discounts. Guests can also enjoy the Mandara Spa, which includes a state-of-the-art fitness center, lounges, treatment rooms, a retail boutique, and a co-ed hydrotherapy pool.
How is the cleanliness of the hotel maintained?
The hotel maintains a high level of cleanliness throughout the rooms and common areas. The staff takes pride in ensuring that the rooms are spotless and well-maintained, and the common areas are always kept tidy.
What are the pros and cons of staying at the hotel?
Guests have highlighted the excellent beds, great location, friendly staff, and convenient water taxi service as pros. Some concerns mentioned include occasional cleanliness issues, lack of information about activities for kids, unexpected parking charges, and ongoing renovations.
When is the best time to visit Universal's Loews Portofino Bay Hotel?
The high season at the hotel is in June, offering a vibrant atmosphere and a great time to enjoy the various amenities and recreational activities. However, February is considered the low season, which may provide a quieter and more relaxed experience.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests recommended booking a room with a balcony facing the fountain for spectacular views.
Consider Club Level for Enhanced Service
Staying at the club level provides access to great food and service, making it a worthwhile option for a more luxurious experience.
Utilize the Universal Express Pass
Guests found the Universal Express Pass included with the stay to be invaluable for minimizing wait times at the parks.
Take Advantage of the Water Taxis
The water taxis offer convenient and enjoyable transportation to the Universal theme parks, providing a scenic and efficient way to travel.
Check for Construction Notices
Some guests encountered construction work near their rooms, so it's advisable to inquire about potential disruptions before booking.
Explore Dining Options Outside the Hotel
While the hotel offers various dining choices, some guests found limited options and high prices, suggesting exploring alternatives outside the resort.
Consider Lower-Cost Alternatives
Despite the luxurious ambiance, some guests felt that similar amenities could be found at lower costs in nearby hotels, such as Sapphire Falls.
Request Early Check-In
Guests recommended requesting early check-in to ensure a smooth and timely start to the stay, especially for those with early park plans.
Be Mindful of Additional Charges
Some guests were surprised by unexpected fees, such as the charge for parking, so it's advisable to inquire about all potential additional costs in advance.
Engage with Knowledgeable Staff
The staff, particularly the porter Abdel, received high praise for their friendliness and valuable insights into navigating Universal Studios, so don't hesitate to seek their guidance.
Location
5601 Universal Blvd, Williamsburg, FL 32819
What's nearby
- World's Largest Entertainment McDonald's and PlayPlace2.2 mi
- Hawaiian Rumble Adventure Golf3.3 mi
- Papillon - The Spa at Westgate Lakes3.9 mi
- Turtle Trek4.6 mi
- Marriott's Grande Pines Golf Club5.5 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Loews Portofino Bay Hotel at Universal Orlando
Low season | January |
|---|---|
High season | December |
Average price (weeknight) | $664 |
Average price (weekend night) | $824 |
When to book a room at Loews Portofino Bay Hotel at Universal Orlando
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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See most recommended stays in WilliamsburgGood to know
Value for money | 7.3 |
|---|---|
Distance to city center | 4.7 mi |
Nearest Airport | Orlando |
Distance to airport | 9.9 mi |
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