Wingate by Wyndham Orlando International Airport

Facilities ok service not so great

Cons: I got double charged even though I have called 4 to 5 times. The issue still has not been resolved two weeks later. The hotel claims its the fault of the 2nd party we booked through. Seems like the hotel should call them direct to get this resolved. Its been great having to deal with this during our family's vacation.

Pros: The facilities were very nice and so were the rooms and very comfy pillowd

Cons: The whole customer experience I received from getting there , 2 employees fighting , to having it take an hour to check in .

Pros: Room was always clean. Housekeeping did a great job.

Cons: I had reserved a room with two queen beds. When we arrived at the hotel I was told by the woman at the desk that they gave away the room I reserved and the only thing they had left was a king with a pull out sofa. I asked why they gave it away when i had it reserved and was told SHE didn't give it away and I could either take that room or stay somewhere else. The manager the next morning was just as unhelpful. He said I would have to wait until one was cleaned and then move or stay in the one we were in. He didn't know if one would be available when we returned that night after visiting the parks and was unwilling to hold one for us.