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The room was very comfortable, well furnished and brand new. I had a two bedroom suite, which was well laid out, with a large balcony, flat screen TVs and large bathrooms.
Loved the 2 bedroom suite. We were 2 couples on a quick getaway to explore wineries and enjoy the resort. We found the suite spacious, and nice and quiet even though the resort was sold out. It was off season so the pools etc were not open and we could not enjoy the summer beach activities. However, the view is so peaceful, and the condo was great!
Front end staff (Debra) very helpful, proffessional, and attentive. Offered upgraded and was very understanding and helpful regarding changing room location. As someone who travels to resorts often I found some services lacking that could improve the guests vists and bottomline for investors. Lack of full room service, full service spa. It would be nice to have a bar/service at the pool during the day. More extensive menu. Room cleaning found that minimal was done in comparision to other resorts ie) kitchen cleaning. Did not receive new soaps etc and on thrid day had to leave request for them.
We loved this hotel. It is very clean and well appointed. The staff was very helpful and friendly. We liked the proximity to the beach and the wineries in the area. We will definitely stay there again.
We had an issue with the water supply to our room but the resort was at capacity and we could not be moved. The staff did however do everything in their power to ensure that this did not adversely affect our stay. Problems happen, but when the staff deal with it correctly, it does not impact our opinion of the hotel.
The best part of our stay was the awesome view of the lake and the mountains on the other side Having made reservations well ahead of time we ended up with a room without a lake view and therefore had to upgrade at a cost of another $40 plus tax. I understood all rooms had a view of the lake.
The hotel was very quiet & staff was friendly. The room was clean.
As a commercial traveller I did not need a 1 bedroom suite I was given...a simple regular hotel room would have been just fine and you could have sold my room out at a higher price
We were very pleased with all the facilities and the service was very good. We had a very pleasant stay
Our one night stay was comfortable NA
Room could have been cleaner. Spider webs in the room
quick check out, internet & computer available, noisy because go cart next door no pool, too far from lake (20 min walking)
Best Western hotels are always clean with good sized rooms for a larger group in each room. the pool was large and the breakfast was good (included).
Cleanliness - comfort of beds and room - front desk very oblidging - lousey beach - water dirty - too much boat residue and too many speed boats in this area - would Not return to Osoyoos
The view was nice. The staff was courteous, friendly, and very helpful in answering all of our questions about local tours and sights. I didn't like that the elevator was broke down for most of a day. On our last nite, they were running around, with the fire alarm going off, trying to determine if it was real or not....isnt the safety of the guests more important than saving a response from the fire dept? As they did nothing to get people out to safety and be accounted for. We used the hot tub every evening...and every evening I noticed a brown ring around the inside of the hot tub got more and more brown and sludge accumulated. They need more of a hot breakfast than pancakes.....
right next to the lake with private beach. free breakfast and wifi.
We really enjoyed the pool and hot tub. The open concept of the restaurant was inviting and the service was excellent. We found that there was alot of spiders that were just hatching, I believe it was because the cleaning staff were not properly dusting the room and looking up at the ceiling when cleaning.
Kitchen ran out of some foods and due to the kitchen being outside the dishes were cool. The room was really nice with a firm comfortable bed and nice pillows. Very cozy room right on the pool deck
We loved the jacuzzi tub in our room! It was so nice to relax in over night. We found the parking easy and accessible and the ability to barbecue out every night was great (Grills were shared) Staff were really friendly and easy to get in contact with if you have any questions Breakfast was a little lackluster -- really only provided some bagels and bread from the store with some Bran cereals. Personally go into town and stop by the local grocery store and get some fresh fruit and veg and pop them in your mini room fridge!
Staff at frond desk were very friendly but upon check in we requested 3 wine glasses. We were told they would be brought to our room. They never came. We phoned down and requested again, they eventually came but only 2, the third glass was a water glass!! He stated it was all they could find plus they were very dusty with water marks all over them. The bathroom is a poor set up, no sink for privacy, tub and toilet in small cramped room, the sink is in the entrance!!! The tub fixtures were not clean. The outside balcony had a lot of spider webs and tons of little sand flies!!
The rooms were big ... close to the beach I had no hot water my 2 nights stay .. called to notify the front desk 3 times .. said it would be fixed .. never was ! I said that is unacceptable a warm shower is a necessity! Manager never apologized offered the second morning after day freezing shower to tote my stuff across the courtyard to use a shower In another room .. temporarily.l.. I would have preferred a new room a small I don't wanna lug my stuff to another room when I need a shower .. I want to shower in my own room ! The shower in my room also didn't drain and spit up sludge .. trying to find extra towels was also a task .. I was told to go find the cleaning lady .. not sure why this is my problem to deal with ? I'm paying to stay in a place I should not have to track down a cleaning lady .. at checkout the manager refused to discount my stay saying hot water tank happens and was out of his control !! He went and charged my visa previous evening when upon arrival I asked if I could pay cash at checkout and the front desk agreed .. worst customer service I have ever received ! I don't think a warm shower is to much to ask for ?? Would not recommend this place to a homeless person for free!!!
Friendly service Shower pressure(low) and water temperature(water did not get hot enough)
I appreciated the continental breakfast. Fire alarm went off in the middle of the night. No body's fault. All for safety. But it was an inconvenience.
Internet connection poor, warnings about how much bandwidth used. See above.
The price! This motel needs new matresses.
Staff was very pleasant and personable . Room was quiet. Television channel selection not desirable for me but they can't please everyone. Bathroom was a little cramped/small.
The new girl at the front desk was very friendly and helpful. The breakfast was not good at all. For the nightly rate you may, we expected a hot breakfast and some friendly staff would have been good. The rate is too high for winter months.
the proximity to everything, The breakfast was not what I expected.
Breakfast was adequate and room as expected. The light switch locations for the bathroom and sink area were in odd locations. No hand towel hook or bar by the sink. Door security latch was broken off.
Quiet courtyard with a refreshing pool - family friendly. ice machine not working, but staff went above expectation and offered to provide ice for cooler from back room.
The pool was very nice.
This guest did not leave comments about this hotel.
Everything, fantastic attention to detail! Lovely interesting hosts
The owners were an amazingly delightful couple. They greeted us with a beverage and a chat on the deck overlooking the lake.Our room was decorated with impeccable taste and had french doors which opened to a spectacular view of Osoyoos and the lake. Absolutely nothing. Our stay was perfect!
Very welcoming and friendly hosts. You won't be disappointed. 5 stars over all.
The kitchen had a new gas stove and a new fridge - both great and lots of counter space. There were several picnic tables and barbq's for use outside and the owners were very helpful. The a/c was only in the bedroom and was very loud - the cold air didn't make its way into the main room where our son was sleeping on the fold-out and there was no bathtub, only a shower.
The owner is very personable and cares very much about his property and your positive experience there. No.
Staff was very accomodating and friendly. We arrived quite late - no problem. We had to check out a day early - no problem. Fridge was full size. All was good. Nothing.
The Service was excellent
This guest did not leave comments about this hotel.
easy to locate, clean, liked the bedroom being separated from the rest of the room. Not really, I did however think, based on the description, that there would be 2 queen sized beds. There was a couch so this worked out ok. My son took the couch and I got the bedroom.
They have upgraded rooms, fridge and new tv. Staff very friendly and courteous.
Good location and easy booking
Upgrade to kitchenette. Friendliness of owner. Run down bed cover. Dirty carpet. Missing table or drawer in washroom.
The family rooms had plenty of space for our family. The hotel owner was nice and friendly. At firt glance it looked old and run down, but it actually was a nice place, well kept, no problems.