Be Live Experience Costa Palma

The breakfasts and dinners have a variety of dishes to choose. The hotel is very close to the beach(1 min walking) and the area is quiet. Some of the staff(the manager of the restaurant and some girl on reception) were helpful and kind.

No parking slots. I had to leave the car 200-400m away from the hotel. The hotel is surrounded with cheap kebab shops, streets with the graffiti on the walls and lots of other hotels which do not make you feel like at resort. The beach is crowded during the day. On arrival I had a room without sea view, while I paid for the room with the view(you can see the picture attached). I asked to change the room. The staff at the reception proposed me to change the room only on the next day after 12 o'clock. I asked twice if the room will be reserved for me and had an answer - "yes". When I came to reception next day at 16:00 the room was already given to another guests. I asked how this could happen and got an answer, that I had to come at 12:00 o'clock. After 12 and at 12 o'clock - is a different thing! Then I asked to speak with the manager that was rude and only after 40 min of talking with him I could get another room with the view on the next day. On request to compensate me these two days in the room without view I had negative answer. After this, manager said that he could not help anymore and just left. Never seen such a bad attitude to the guest in the hotel. The staff in the restaurant was not very well informed about the allergens(gluten) in the food that they have.