Horrible customer service
Cons: When I ordered this car, the app immediately put the previous name that I had booked the previous car with. When I noticed I messed up, I tried calling the rental car company ACE but after 30 minutes of being on hold I gave up and figured that we could change the name when we picked up the car. When we got there they said that this would not be possible and that we either had to cancel and reorder but the price had gone up $300 or add an additional driver for $8 a day. We were so fed up and tired that we paid the $8 but where is the customer service? I attempted to fix it via travelocity but they said they could not do anything about it. The drivers were around the same age (60) and there was no real difference. This whole process was extremely frustrating and I will never be using this company ACE or Travelocity.
Pros: Quick and easy process.
Cons: Airport extra fee.
Avis muy bueno
Pros: Easy to find. Easy to leave airport. Easy to drive. Good mileage. Easy to park in tiny places. Easy to return. I'll rent with them again in Mallorca.
Great
Pros: Smooth hassle free rental at great price and nice car.
Cons: Nothing.
Nice car Nice price
Pros: The rental was had at a great price, which is unusual for Avis. The wait was minimal at the rental counter, they gave me minimal hassle for not taking extra insurance and the car was nice and had little damage.
Cons: Nothing, it was a good experience.
Avis muy bueno
Pros: Easy to find. Easy to leave airport. Easy to drive. Good mileage. Easy to park in tiny places. Easy to return. I'll rent with them again in Mallorca.
Great
Pros: Smooth hassle free rental at great price and nice car.
Cons: Nothing.
Nice car Nice price
Pros: The rental was had at a great price, which is unusual for Avis. The wait was minimal at the rental counter, they gave me minimal hassle for not taking extra insurance and the car was nice and had little damage.
Cons: Nothing, it was a good experience.
Pros: Quick service. Clean car. Option to upgrade for reasonable price.
The mandatory insurance will double your quoted price.
Pros: The car was fine.
Cons: Pickup and drop off was slow. We were charged double the quoted price.
Cons: Bit of a wait to get keys
Cons: Unclear upsell of insurances
Check in and check out
Pros: Macchina Nuova
Cons: Buongiorno
Vi racconto la mia esperienza all'aeroporto di Maiorca.
Premetto che la macchina ERA NUOVA ED IN OTTIMO STATO.
Al momento del check in, la commessa allo sportello molto frettolosamente mi ha richiesto tutti i documenti per il noleggio.
Al momento della firma del contratto mi ha richiesto una garanzia in euro che riportero' la machhina con il pieno (era nei termini del noleggio), quel che non mi ha detto è bastare.che mi ha aggiunto senza informarmi l'assicurazione Kasko, ed in piu' pure l'iva Spagnola (il contratto menzionana cheera già stata calcolata precedentemente) Per fortuna me ne sono accorto e mi sono fatto modificare il contratto, vi dico una battaglia.
E' da quasi 10 anni che noleggio auto in tutta Europa, una cosa cosi' meschina e di bassa lega non mi era mai successa.
Check out senza controlli, ne firma di presa ricevuta del ritiro....
Tutto spiega il prezzo molto piu basso rispetto alla concorrenza, cercano di fregarti su ogni minimo sbaglio o dimenticanza dell'utente. Una vera ryanair dell'auto....A voi la scelta, per me una volta puo' bastare.
Waiting too much time
Cons: With 40 numbers in front of me I've been waiting 2 hours at the desk and only 5 numbers went through.
After that I left and choose another company to run a car.
Cons: Unclear upsell of insurances
Check in and check out
Pros: Macchina Nuova
Cons: Buongiorno
Vi racconto la mia esperienza all'aeroporto di Maiorca.
Premetto che la macchina ERA NUOVA ED IN OTTIMO STATO.
Al momento del check in, la commessa allo sportello molto frettolosamente mi ha richiesto tutti i documenti per il noleggio.
Al momento della firma del contratto mi ha richiesto una garanzia in euro che riportero' la machhina con il pieno (era nei termini del noleggio), quel che non mi ha detto è bastare.che mi ha aggiunto senza informarmi l'assicurazione Kasko, ed in piu' pure l'iva Spagnola (il contratto menzionana cheera già stata calcolata precedentemente) Per fortuna me ne sono accorto e mi sono fatto modificare il contratto, vi dico una battaglia.
E' da quasi 10 anni che noleggio auto in tutta Europa, una cosa cosi' meschina e di bassa lega non mi era mai successa.
Check out senza controlli, ne firma di presa ricevuta del ritiro....
Tutto spiega il prezzo molto piu basso rispetto alla concorrenza, cercano di fregarti su ogni minimo sbaglio o dimenticanza dell'utente. Una vera ryanair dell'auto....A voi la scelta, per me una volta puo' bastare.
Waiting too much time
Cons: With 40 numbers in front of me I've been waiting 2 hours at the desk and only 5 numbers went through.
After that I left and choose another company to run a car.
Insurance
Pros: Cheap car, worked, no issues, Bluetooth audio on lowest priced car
Cons: The check-in clerk tried to sell me their insurance with "I hope you read the conditions" for more than the price of rental. I said I already have an insurance from Kayak where I booked it. She started that first of all they do not work with Allianz which is the provider and that it's not possible because Allianz could not know what car they are renting me. On the insurance conditions of Allianz, which was quarter the price they offered, there was a line that said that I should call them if the checkin clerk explains that it's not valid, I started dialling and suddenly it was possible to leave a deposit as a credit card authorization, don't get another insurance.
The car smelled of cigarettes when I got it, but it was probably cleaned and it was a residual smell.
It was quite difficult to find ace at the airport. The information said it's operated by Rhodium. Which in turn is operated at the airport by goldcar. So after getting an ace car, I had to find Goldcar which was not mentioned, but I figured.
Insurance and early drop off
Pros: Got tagged for 190Euro on insurance as wasn't 100% sure mine was covered by the card. Didn't need the car for the last 3 days and when I went to return it, they stated the contract was for the specific time period. In the end would have been better to use any of the other companies as was same price.
Pros: Easy and great price
Checkout needs improvement
Pros: The price was great and the staff was friendly and explained things very well.
Cons: Only manual cars were available, frustrating but ok, it had just been 16 years since I drove one. The biggest complaint is agreeing to the 1100 euro loss damage waiver, but nobody looks over the car upon check out to deem that you're clear and will get your deposit back. It makes me worried that someone may hit it in the airport garage or an employee wreck it 20 minutes after I drop it off and they claim it happened during my rental and take my deposit. Someone should approve the return upon drop off and deem it as being returned damage free. Also there was no Ace at the airport, Rhodium Goldcar was the Ace vendor. It took us a while to figure that out at pick up and would have been helpful if it was noted in the confirmation emails.
Cons: There was not proper instructions of what to bring to pick the car up. We only got a confirmation saying we only needed a valid ID / drivers license and the credit card the booking was made with. We took a taxi from the center of Palma to the airport which cost 16 euros per way. By the time we got to the airport they said we needed a passport with us (which was never specified in the booking or needed documents). We had to go back to our hotel (another 16 euros) to get the passport and go back again to airport (another 16 euros).
Additionally, we were giving apparently to them 2 options. 1 leave 1,050 euros as a deposit for a MONTH, or pay 60 something ratios for a 3 day insurance. Aparently the insurance we got through Allianz was only covering accident. Which was also not specified when booking. The total of the car rental triplicated with all "additional" fees included. We felt blind sided.
Thanks,
Laura
You have to pay additional insurance. Even if you had one.
Pros: There is nothing I liked about Ace/Goldcar in Palma the Mallorca. The only thing is the fiat 500, but i think i need to thank fiat for that.
Cons: First i couldnt take car without additional insurance, even if i had one. Then, i couldnt pay with my eur card as it was mastercard. They wanted visa. There were 4 of us, so i had to discuss additional insurance amount with my tripmates. When we agreed for that 100 eur more, there were noone to help us as this guy i was talking to went for a break. When finally he got back, i wanted to pay this 80€ for the car and insurance, he told me that there will be 80€ more beacuse of some deposit and i would get this back when we get the car back. When we gave the car back, nobody cheked the car/fuel.. I dont even know if i get deposit back, on the parking lot there was noone to help us. they told us „leave the keys” and i was asking „what about my deposit? Nobody cheked the car.” They guy said „you probably get it back within 24hours”. But its one hour left and i dont think so..... even if the car was cheap, all additional payments and we could take bigger car from other company...
Where the heck is ACE?
Pros: Car size...no B cars available so we were given a "C" car
Cons: In Mallorca, there are NO signs directing one to 'GOLDCAR', the ones who handle ACE. Have to ask where to go for ACE. Then not much at GOLDCAR that says ACE. Was not scheduled to pay for insurance. Our credit card covered that. But agent insisted that if we didn't take insurance the 1300 euros charged for a 'hold' would not be returned when car was returned, but a month later and we would have to ask the credit card company for that 1300 euros. Completely deceptive people who I would NEVER rent from again overseas.
Cons: it was horrible. we never found the reservation and we ended up having to pay three times as much.
Cons: Our reservation time upon booking through priceline defaulted to 12 pm, but our flight didn't get in until 6 pm. I had called priceline and they said not to worry about it, but when we got there, they said our rental had expired and they couldn't find us in the system. Now we had to book a brand new rental, which was of course much more expensive and included insurance we could not decline.
Cons: The rental did not say what rental car company. I assumed Ace was the company - but it was Goldcar. Not shown anywhere on the reservation.
Mostly good/ 2 issues not good
Pros: The car was nice and a good price.
The staff at "Goldcar" were professional.
Cons: I wasn't told that I needed to pick up my Ace car at Goldcar. Had to make an international call in Mallorca airport to help line to find out. Bought Allianz ins. on kayak and it wasn't recognized at Goldcar. Had to buy another much higher priced insurance at the counter. Then had to make 2 more international calls to find out what insurance I did purchase so I could cancel it. Not what you want to do when you are overseas.
Insurance
Pros: Cheap car, worked, no issues, Bluetooth audio on lowest priced car
Cons: The check-in clerk tried to sell me their insurance with "I hope you read the conditions" for more than the price of rental. I said I already have an insurance from Kayak where I booked it. She started that first of all they do not work with Allianz which is the provider and that it's not possible because Allianz could not know what car they are renting me. On the insurance conditions of Allianz, which was quarter the price they offered, there was a line that said that I should call them if the checkin clerk explains that it's not valid, I started dialling and suddenly it was possible to leave a deposit as a credit card authorization, don't get another insurance.
The car smelled of cigarettes when I got it, but it was probably cleaned and it was a residual smell.
It was quite difficult to find ace at the airport. The information said it's operated by Rhodium. Which in turn is operated at the airport by goldcar. So after getting an ace car, I had to find Goldcar which was not mentioned, but I figured.
Insurance and early drop off
Pros: Got tagged for 190Euro on insurance as wasn't 100% sure mine was covered by the card. Didn't need the car for the last 3 days and when I went to return it, they stated the contract was for the specific time period. In the end would have been better to use any of the other companies as was same price.
Checkout needs improvement
Pros: The price was great and the staff was friendly and explained things very well.
Cons: Only manual cars were available, frustrating but ok, it had just been 16 years since I drove one. The biggest complaint is agreeing to the 1100 euro loss damage waiver, but nobody looks over the car upon check out to deem that you're clear and will get your deposit back. It makes me worried that someone may hit it in the airport garage or an employee wreck it 20 minutes after I drop it off and they claim it happened during my rental and take my deposit. Someone should approve the return upon drop off and deem it as being returned damage free. Also there was no Ace at the airport, Rhodium Goldcar was the Ace vendor. It took us a while to figure that out at pick up and would have been helpful if it was noted in the confirmation emails.
Cons: There was not proper instructions of what to bring to pick the car up. We only got a confirmation saying we only needed a valid ID / drivers license and the credit card the booking was made with. We took a taxi from the center of Palma to the airport which cost 16 euros per way. By the time we got to the airport they said we needed a passport with us (which was never specified in the booking or needed documents). We had to go back to our hotel (another 16 euros) to get the passport and go back again to airport (another 16 euros).
Additionally, we were giving apparently to them 2 options. 1 leave 1,050 euros as a deposit for a MONTH, or pay 60 something ratios for a 3 day insurance. Aparently the insurance we got through Allianz was only covering accident. Which was also not specified when booking. The total of the car rental triplicated with all "additional" fees included. We felt blind sided.
Thanks,
Laura
You have to pay additional insurance. Even if you had one.
Pros: There is nothing I liked about Ace/Goldcar in Palma the Mallorca. The only thing is the fiat 500, but i think i need to thank fiat for that.
Cons: First i couldnt take car without additional insurance, even if i had one. Then, i couldnt pay with my eur card as it was mastercard. They wanted visa. There were 4 of us, so i had to discuss additional insurance amount with my tripmates. When we agreed for that 100 eur more, there were noone to help us as this guy i was talking to went for a break. When finally he got back, i wanted to pay this 80€ for the car and insurance, he told me that there will be 80€ more beacuse of some deposit and i would get this back when we get the car back. When we gave the car back, nobody cheked the car/fuel.. I dont even know if i get deposit back, on the parking lot there was noone to help us. they told us „leave the keys” and i was asking „what about my deposit? Nobody cheked the car.” They guy said „you probably get it back within 24hours”. But its one hour left and i dont think so..... even if the car was cheap, all additional payments and we could take bigger car from other company...
Where the heck is ACE?
Pros: Car size...no B cars available so we were given a "C" car
Cons: In Mallorca, there are NO signs directing one to 'GOLDCAR', the ones who handle ACE. Have to ask where to go for ACE. Then not much at GOLDCAR that says ACE. Was not scheduled to pay for insurance. Our credit card covered that. But agent insisted that if we didn't take insurance the 1300 euros charged for a 'hold' would not be returned when car was returned, but a month later and we would have to ask the credit card company for that 1300 euros. Completely deceptive people who I would NEVER rent from again overseas.
Cons: it was horrible. we never found the reservation and we ended up having to pay three times as much.
Cons: Our reservation time upon booking through priceline defaulted to 12 pm, but our flight didn't get in until 6 pm. I had called priceline and they said not to worry about it, but when we got there, they said our rental had expired and they couldn't find us in the system. Now we had to book a brand new rental, which was of course much more expensive and included insurance we could not decline.
Mostly good/ 2 issues not good
Pros: The car was nice and a good price.
The staff at "Goldcar" were professional.
Cons: I wasn't told that I needed to pick up my Ace car at Goldcar. Had to make an international call in Mallorca airport to help line to find out. Bought Allianz ins. on kayak and it wasn't recognized at Goldcar. Had to buy another much higher priced insurance at the counter. Then had to make 2 more international calls to find out what insurance I did purchase so I could cancel it. Not what you want to do when you are overseas.
| Most Popular Agency | Goldcar Rental SP |
| Most Popular Car Type | Economy |
| Average price | $15/day |
| Good deal | $9/day |
On average a rental car in Palma de Mallorca costs $18 per day.
Economy (Fiat Panda or similar) is the most frequently booked rental car type in Palma de Mallorca.
In the past 72 hours, the cheapest rental cars were found at Centauro ($5/day), OK RENT A CAR ($5/day) and Rhodium ($6/day).
Based on ratings and reviews from real users on KAYAK, the best car rental companies in Palma de Mallorca are Alamo (8.7, 6462 reviews), Enterprise (8.5, 12800 reviews), and National (8.2, 3282 reviews).
Car rental companies onsite at Son Sant Joan Airport include Goldcar Rental SP, Hertz, OK RENT A CAR, Centauro, Record Go, Sixt, Europcar, CLICK RENT, Rhodium and Avis.
Car rental companies that offer shuttle or pick-up services from Son Sant Joan Airport to off-airport locations include Goldcar Rental SP, Hertz, OK RENT A CAR, Centauro, Record Go, Sixt, Europcar, CLICK RENT, Rhodium, and Avis.
In the last 72 hours the cheapest rental car price was found at Centauro Poligono Son Oms Parcelas 2 y 3 Mini Bus Parking in front of car park building 07199 (5 miles from city center).
Take a look at our extensive car rental location map to find the best rental cars near you.
