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helpful service from reservations staff
4th use of hotel over last 2 years.and will use again in future. Would recommend Biggest downside and only downside,. hot meals served on cold plates. Suggest warming the plates prior to serving. We will not have cooked meals there again as cold before finishing.Worth asking diners prior to serving.
I chose the hotel because of its location near to airport, and it is. I did not mind how basic the room and amenities were, as I felt I got the value for which I paid. Room was basic, but the shower leaked on the floor, and you could see water damage in the walls around the shower as well. The sink faucet needed repair as it dripped constantly, and the door to the bathroom left bits of "fluff" on the floor as it was opened and closed. Fortunately I don't have many allergies, or I might have had some issues with the lack of maintenance of the rooms.
Friendliness of the staff No
Good connection from the airport, hotel minimbus arrived within 10-15 minutes. It can be called from a phone located at Information / baggage storage desk. We were in this hotel a couple of years ago, similar experience.
Size of the room and bathroom excellent Rooms very hot with no way to cool down except a plug in pedastool fan
Dining at the hotel. The efficient shuttle to the airport. Also the return shuttle. Car safety.
Clean room and helpful staff that provided information about food and the airport shuttle. Free parking. Not the best location - far enough from the airport to require shuttle planning but also far from the city, so you need a car to really appreciate the place. Recommended for travelers on a budget or with time constraints.
Very friendly staff - always smiling and very approachable
Rooms are very clean, beds are very comfortabel. Price-quality is very good. Had a great stay. Shuttle-bus drop off is also very handy!
It has a shuttle The smell in the room was nauseating. They allot you 200mb wifi and charge $5 after that, sterile hallways.
I was given an upgrade because the door handle fell apart when I closed the door. The new room was much nicer and cooler. The wifi is limited and you have to pay for more that 20 gbyts.
Hotel was clean and comfortable, less than 2km away from the airport. We stayed here due to an early morning flight and it was great fir what what we needed. The restaurant menu was limited in dinner selections and expensive. Prices on menu were to be expected due to lack of food choices in the area.
Extremely nice accommodations very near the airport Nothing
Location is close to airport and room was clean and comfortable. Shower head was so low you had to bend over to wash your hair.
The standard of my room was quite poor, cracked tiles in the bathroom, stained toilet bowl, peeling/bubbling paintwork in various places, etc. The food that I ordered was very basic and the alarm clock did not work.
location When we arrived, they said our booking was cancelled. They said they sent an email to booking.com, but it came out that it was not true, they couldn't show us the email. Finally at 2 o'clock in the morning we got our room.
Free airport parking [for two weeks]. Budget price etc. Needs redecorating.
The staff were available, pleasant and helpful without being overtly present.
coseness to airport and free pick up and drop off
This hotel has been much criticised but it will be used mainly by people using the airport for a one night stay. We arrived at the airport after midnight, rang the hotel who responded, shuttle arrived in 20 mins, checking in was quick, all rooms on ground floor therefore easy to take bags to room, our roomwas a good size with a third single bed and place to put luggage, room was clean, double bed was large and comfortable, clean sheets, cooked English breakfast served in dining room next day for $17NZ. So the hotel provided everything we wanted. Dining room needs redecoration. You would probably only want to have breakfast there.
Transfer bus and handy location to airport. Hotel is pretty tired and in need of refurbish
the close proximity to the airport & the staff customer treatment
Could not beat the price and convenience to airport with free shuttle. Not a place for those who must have the Four Seasons luxury.
Helpful friendly staff and a nice place to stay overnight when travelling to the airport the next morning. A real bonus is having a restaurant on site when you don't have a car. Food fairly basic but that is realised in the price charged.
Service was good. Price good.
I stayed at this hotel as a stopover so am unable to comment on the above, however, i was pleased with the service I recieved, wake up call,transport to and from the airport.
Attended a Salvation Army national Conference.
The management so understanding and warm hearted No BBQ area this would have been great the carparking wasn't the greatest it's good when your vehicle is parked outside your room
The room was big. The booking system needs improvement. Our booking via booking.com did not get through although we got a confirmation email. Heater does not work.
The location is less than a half hour away from the Airport and relatively easy to find.. The shower was not as clean as I would have liked. There was a barking dog that stoped me from sleeping.
Easy check in and out. Car park on premises. Friendly staff. Clean accommodation. None noted.
Friendly staff, location was good for us - conference near airport Although we received comfirmation from you, our room was not booked when we arrived. We were unable to have the rooms that we booked.
The unit was good and quite. Beds were well made and the room was clean and tidy. The buildings have not been well maintained, looks like a leaky home. The managers are great people but it must be hard keeping up with appearances.
Only stayed overnight but the staff we friendly and helpful. The room was comfortable.
staff good and helpful
Ease of access to city
Home-cooked food No soundproofing
Staff generally unhelpful. No continental breakfast available until 7.00am. Poor condition of transfer shuttle. Rooms not comfortable and dust everywhere
The way the shuttle kept us waiting in the cold at 1.00 in the morning and then eventually arrived with the name of another motel on it !!! Smell of rotten carpet, Leaking ceiling and musty mouldy bathroom, my wife refused to shower unless I killed the blowfly in there. Bed felt damp.
Very basic, in need of update, which we were advised was in the near future. The property showed signs of age which was a pity as the staff were fantastic, which helped the place look better than it was. We operate 4 1/2 star apartments in Melbourne, so we are very harse critics, but the place is in dire need of a refit. Very 80's, which was a shame as the staff were fantastic, friendly and helpful. The breakfast was great and overshadowed the accommodation by a mile. Compliments to the Chef.
It was perfect for arriving into Auckland International Airport at night and getting the free transfer to the hotel - the room is very basic but it was fine, there was an electric blanket which was appreciated - I left the next morning and got the free transfer to the airport again. It was perfect for what I needed the hotel for - which was sleep
The staff were friendly. The pick up and drop off at airport. The cost of the breakfast. $15.00 for an omlet and juice, tea or coffee. Toast was an xtra this seemed a bit over the top, toast should have been part of the cost.
the hotel was good value and conveniently close to the airport. it was clean and comfortable with heaps of parking the sign that said "quality inn" was unlit and as we arrived at night we overshot the hotel twice as we could only read "silkwood manor" sign a little confusing for new arrivals..
We arranged our booking in August 2008. requesting Twin Room.When we arrived Dec 08, we were taken to a Double, but that was changed when we reminded management of our stated preference.