OYO The Castlegate Arms

The hotel has implemented various safety measures, including contactless check-in/check-out, physical distancing rules, and the use of effective cleaning chemicals against coronavirus.

Yes, the hotel offers free parking as well as private parking for guests.

The hotel provides a bar/lounge and offers the convenience of food delivery to guest accommodation. However, it's important to note that the hotel does not serve food on-site.

Guests can expect clean and comfortable rooms, as mentioned in several positive reviews. However, a few guests have raised concerns about cleanliness, so it's advisable to communicate any specific requirements to the staff.

If you prefer a quieter experience, it's recommended to avoid staying on weekends, especially Saturday nights, as there may be lively activities in the pub downstairs until late.

Several guests mentioned that the hotel is located above a lively pub, which can result in loud music and noise until late at night. If you prefer a quieter stay, it's advisable to inquire about the noise levels or request a room away from the pub area.

Some guests reported issues with room facilities such as showers not working and missing towels. Before settling in, it's recommended to ensure that all essential amenities are in place and functioning properly.

While the hotel offers parking, a few guests noted limited space and the presence of parked cars obstructing access. It's advisable to confirm parking availability and arrangements in advance, especially during peak times.

If traveling with pets, it's worth noting that the hotel is dog-friendly, and guests have appreciated the flexibility in allowing pets and even using the microwave to prepare pet meals.

A few guests encountered challenges with the check-in process, particularly in reaching the staff for access. It's advisable to clarify the check-in procedure and ensure clear communication for a smooth arrival experience.

The hotel does not serve food, and some guests were disappointed by the absence of breakfast. Guests should plan for dining alternatives, especially if breakfast is a crucial part of their stay.

Several guests mentioned varying levels of cleanliness, with some rooms being described as fairly clean while others appeared dirty. It's recommended to set expectations accordingly and communicate any concerns to the staff promptly.

Many guests praised the friendly and helpful nature of the staff, particularly mentioning specific individuals. Engaging with the staff for assistance or recommendations can enhance the overall experience.

The hotel's central location provides easy access to attractions such as Penrith Castle, Penrith Museum, and King Kong Statue. Guests can take advantage of these nearby sights for added convenience and exploration.

Some guests highlighted issues with room temperature, noise, and the size of the bed. Considering these factors and personal preferences can contribute to a more comfortable stay.