Winchester Hotels

Every thing. The staff was grate

Moderm

nick the manager and Christopher his boss are the most unprofessional people I have EVER come across in my 13 yrs of sales and public relations. I called regarding a hold on my account that hadn't been removed yet and before I got to inquire I was slammed on hold by Nick. I called back and he acted like there wasn't anything he did wrong and didn't reall care what I was calling for. I took it a level higher and spoke to his joke of a manager Chris who proceeded to get smart with me and tell me "I'm not gonna sit down and tell you how I am going to discipline my employee" so now we are taking it yet another level higher. Poor management skills lead to poor hiring and therefore a poor customer service experience. Fire them both, they are costing you money because we will NEVER stay at the aloft in WINCHESTER VA or ANY aloft hotel or affiliates. there are lots of people out there that would do a better job and both of them should be ashamed of themselves. We always stayed at the Hilton and this was the first time we branched out. NEVER AGAIN.

The bedroom, the cool shower, the free coffee, the 24 hour fitness center, the swimming pool, the food area and the trendy atmosphere.

The pool was not open past ten o clock. It would be nice if it was open until 11 pm or 12 am.

We were traveling to New Jersey and wanted an overnight stop. So glad we picked this hotel. Wish we had been able to spend more time there. The dining facilities were open late - food was delicious. Parking could be a problem. We were lucky enough to get a parking space on the street.

Located very centrally, about a block from the historic district with plenty of shops, restaurants, etc. Hotel was very clean. Rooms had everything we needed, beds were comfortable. Staff very helpful with our early check in- they accommodated us checking in before noon which was unusual for most hotels, and very convenient for us that day. No complaints.

The comfort for the price was a great value! The staff was very attentive and helpful.

no problems!

Good impression of exterior and lobby. Liked having a microwave and refrigerator.

Our room seemed old and out dated..(furniture). Both mornings, the shower water was cool at best. TV channell selection was just okay.

Excellent value. Relieved at the end of a long day of driving home from family vacation to find a large room with places for all of the baby items. Our child was very pleased, which means we were all happy.

The freezer of the refrigerator made unusually loud noises the entire night. Would have unplugged it, but needed it for the child's foodstuff.

Room was clean, bed was great, service was friendly and helpful, had complimentary Internet, BUT... The room lacked a mini fridge. Really?

The person behind me was so loud talking from 11pm-2am it kept me up all night. I mentioned it and nothing was done.

Nice front desk staff.

Very noisy. Paper thin walls so every word of next door's movie dialogue was audible until well past midnight - and all their conversation too. There was a constant low deep vibrating hum the entire night too. Temperature control was difficult too.

It's on a busy street and the car park below is also busy. If you need quiet to sleep this is NOT the place.

The breakfast was delightful. the public spaces were very clean. the staff were very friendly and willing to help. and over all very patient.

There was construction going on outside of the hotel.. they started at 6 am which was not a fun alarm clock to wake up to.

It is a mile and a half away from the oldtown mall. Although the walk was very enjoyable and we got to see many things we wouldnt beable to see if we drove.

Very comfortable

No

Easy to find great breakfast nice place

It was fine.

Rooms are not the rooms we have come to expect from Hampton Inns,

Answered

I did not stay at the hotel as I cancelled it because I was put up in a nicer hotel by the company. I could not even change the it to the next day. I will never use priceline again in the future. I already unsubscribed and still get emails as well.

Terrible place to stay. Crib had chipped paint. They used caulking to make bathroom look clean. I would not recommend or stay here again.

The only problem we had with this motel was the bed, very low and hard as a rock. Really needs new bedding. Everything else was fine, the desk attendant was very pleasant.

We have been staying at this hotel for the last several years on our way to FL. It is one of the nicest hotels we have stayed in.The hotel is about 50 yards from one of the best Golden Corrals we have eaten in. It is located right off interstate 81 and very easy to fill up the tank and get back on the highway. Fern who manages the front desk is great and very friendly. The pool and other facilities are all top notch. The breakfast area is always nice and clean and the food is good. We had a minor problem on one of our many stays and it was corrected immediately. We have recommended this hotel to all our friends. We always ask for a room near the pool, as relaxing in the indoor heated pool is great after a long drive. The Winchester historical section is also very nice to drive through if you have the time. Bill & Betty N from CT

We chose this hotel because it was half way between NY and NC. The beds are the most comfortable beds we have found in a long time. Ther rooms were clean and the service very friendly. Within walking distance of the Golden Corral. We now stay here each time we travel when we do not have our dog. That is the only negative, they do not accept pets.

Perfect space for our family

The toilet did not work well but front desk staff provided a fix.

Really liked it. Will choose again.

Great location. Outstanding customer service, very helpful and knowledgeable of the surrounding area.

Room was a little small.

My wife and I came to Winchester to visit my son at Grafton school and we stayed at this hotel. Very nice and clean. Also, great value!

THERE WERE NO INCIDENTS AT THIS INN. EVERYTHING WAS AS EXPECTED. EXCEPT THE DESK CLERK ASKED FOR AND SWIPED MY CREDIT CARD WHEN THERE WAS A web CARD THERE (I HAD PREPAID). WHEN I DISCOVERED THIS, I CONTACTED THE HOTEL WHO EXPLAINED WHAT HAD HAPPENED AND TOOK CARE OF THE PROBLEM IMMEDIATELY. THIS IS THE TYPE OF HUMAN ERROR THAT CAN OCCUR ANY PLACE, ANY TIME, AND DOES NOT REFLECT ON THE QUALITY NOR COMFORT AFFORDED BY FAIRFIELD. WE DEFINITELY WILL STAY THERE AGAIN AND I RECOMMEND IT HIGHTLY. THE THING I LIKED MOST WAS THE PEOPLE. THEY WERE COURTEOUS, KNOWLEDGEABLE, CLEAN AND PROFESSIONAL. THE ROOM WAS CLEAN AND HAD ALL THE AMENITIES EXPECTED.

Arrived late. Broken/blocked shower. No staff to repair. Offered to move me to a smoking room (this was at midnight after unpacking etc) Asked for mgr to call me. Called the next day after checkout apologizing. They should have done more. Mgr is a moron

Definitely not up to Hilton standards. Arrived late. Broken/blocked shower. No staff to repair. Offered to move me to a smoking room (this was at midnight after unpacking etc) and my wife is allergic. Asked for mgr to call me. Called the next day after checkout apologizing. An idiot to say the least. They should have done more.

The beds were very comfortable.

We had an issue with our toilet before we used it. When the front desk was informed and had assured us someone would come fix it, a room cleaner showed up, handed us a plunger and walked away.