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Location, building, decoration The rate for the internet connection was outrageously expensive. Should be a service at this level of hotels, or have a reasonable rate
1st night put us in a room next to elevator, very noisey. Made them move us next 5 nights to better room
staff very helpful, excellent location within centro storico. rooms are very large and all facilities in the hotel beautifully maintained.
Probably the nicest hotel in the centre and ideally located for a stay in Perugia itself The pool and sports facilities were closed for restoration.
location no breakfast included for such a high price
Very helpful staff. Good location. Very nice room with lovely outlook Breakfast very expensive
The central location in town Too many kids in the spa jumping around in the pool. Very little space to relas after sauna.
View from the superior rooms was worth it and the rooms were very comfortable as well, interconnecting with each other. Breakfasts were great and the pool fun (though a little small for real swimming). Staff multilingual and very friendly.
The friendly and helpful staff. We did not meet anyone who wasn't helpful. This created a most welcoming atmosphere The restaurant was a bit too expensive - it would have been nice to have had a room providing simpler meals, especially for lunch.
Location is great. The room is spacious and very comfortable. Breakfast is good. Very good value for money.
Hotel's position in the city centre
the central position and the breakfast was good. the room facilities were good and the room was big with proper beds for everybody including the kids. we arrived late and the night personel was very kind and helpful, dispite the website comments from previous customers we found the hotel very easy to reach and well posted (not a;ways obvious in Italy) the day personel from desk staff to breakfast room was quite impersonal although not unpleasent.
Good location, swimming pool. Restaurant closed between 14.00-19.30, during that time there is no access to the microwave - very uncomfortable if you travelling with the small children. Difficult access to the hotel entrance/lobby if you came by car.
They upgraded us from one room to two adjoining rooms with no extra charge. That was nice because there were four of us at the time. Not really. It was comfortable and very up-to-date.
Great location, outstanding breakfast, and super staff. nothing
Reception very helpfull - ease of access None
I choose this hotel because of its closeness to historic center ; rooms were of good size. Front desk staff spoke excellent English .They were very helpful when we had a problem with our rooms that had been recently used by smokers . We were given new rooms within a short time; and this took place at the end of Eurochocolate Festival in Perugua which attracted many visitors and business people. We had asked for non smoking rooms and we were given rooms that had been used by smokers even though there were signs for not smoking in the rooms. The front desk staff was very apologetic and assigned us to truly non smoking rooms a short time later.
Good value for money as well as close location to historical center of the city. Absence of parking within the hotel.
Central location We felt that the buffet breakfast was a poor standard. No tea/coffee facilities in the room.
Very friendly staff, fantastic location, splendid room
Great location. Pleasant staff.
The hotel is really sweet and charming. The breakfast was nicely laid out and had lots of options I thought it was a little expensive but it was quite nice. It was hard to find the hotel on maps and on a gps system.
Great location, very friendly staff, highly recommended.
Excellent location in the old town, friendly and helpful staff and a good breakfast make this a real value for money hotel.
Location and physical appearance - Perugia is a beautiful city Breakfast started at 7:30am. We left earlier in the morning twice to do day trips to Florence and we missed breakfast.
The hotel is very central and the air conditioning made our room an excellent refuge from the summer heat. The balcony was delightful with views over the rooftops and into the Umbrian countryside.
The service, the room, the view and the location. Lack of adequate instructions about the parking requirements. The hotel is difficult to get to in a car and the streets near the hotel are extremely narrow. Clear instructions should be provided on how to deal with this situation.
Central location and friendly staff. Great breakfast room
The roof top patio garden, superb views in the evening over the old town and I think across the Umbrian plain from Perugia towards Rome. The building itself has a lot of character. My split level room was novel. The lift was a little small but this is understandable in such an old building.
It was comfortable and extremely handy for Corso Vanucci Dull place. No atmosphere. Staff not very friendly. The buffet breakfast was cancelled on the first morinng so we had to have room service ineptly served with cold coffee, they forgot to bring sugar and knives
great position, clean, quiet. I also liked the 18th century flavour. 1 or 2 staff at reception who were smoking behind the desk!
Great location for exploring Perugia. Staff was hit or miss. Some were curt, others friendly and helpful.
The location of the hotel right in the centre of Perugia was excellent for our city trip and access to local shops, bars and restaurants There was no bar or snacks facility in the public rooms of the hotel, or at least none were advertised.
central location good breakfast large airy bedroom helpfull reception convenient for local transport
Nice, pleasant, modern and yet a historical place Small hotel lift and some problems with parking but the latter is a problem of the city anywhere in the centre
Excellent location right on the main street. Very friendly and helpful staff. Free internet in room. Nothing to complain about.
The hotel was in a very central location in old town and access various sights was good. Access to dining was very good also and the restaurants in the area served wonderful meals The hotel is somewhat far from the train station and requires one to take a taxi.
The hotel is very well situated, right in the art of historic Perugia.
Convenient position in the centre of town Lovely breakfast room and breakfast Initially we were put in the wrong room. The staff did not know about the sites and opening times of places in Perugia!
The friendly staff and the excellent location to the main coach station. H owever, the description to reach the hotel could be better.
Helpful staff. Very east to get into the city centre. Quite clean, and interesting interior. The showers were mouldy, and overflowed everytime. The television reception wasn't brilliant (not that we were only watching tv). And the front door is locked at 12.00 am, and our key didn't work. This required calling the hotel and waking up a member of staff, which we felt bad about.
Location Bathroom design in the room requires modernising
character of hotel, large size of rooms. position near railway station traffic noise from rooms at the front
The bathroom was terrible
its closeness to the railway station and the centre the stairs were very difficult to climb( narrow and steep )
the staff were very helpful with information, the rooms were big and nicely decorated
Close to the old part of the city, nice staff, parking available (10€/night) interior of room doesn't fit to the rest of the old Hotel, bathroom constructed retroactively to the room
receptionist good, advised us where to go and best way to get there. hotel very traditional italian directions to find hotel not good. we caught a bus up the hill from the train station, didn't know where to get off, and had to drag our cases up hill over cobbled streets,yet later found the hotel was just along the road and around the corner from the bus station terminal.
Friendliness and helpfulness of staff. Location near old city of Perugia Hot water could be a problem at certain times of day (probably at peak use) when shower flow was very low pressure.