Pros (+) Breakfast was terrible
Cons (-) Breakfast
4 stars
Eastin Hotel Kuala Lumpur
Photos of Eastin Hotel Kuala Lumpur
Overview
Situated in Bandar Utama, Eastin Hotel Kuala Lumpur provides 5-star accommodation and an outdoor pool, outdoor tennis courts and a sauna. There is also a fitness centre with a swimming pool. Eastin Hotel Kuala Lumpur features 388 air conditioned rooms. Hot drinks can be brewed with the provided coffee and tea supplies. Guests of Eastin Hotel Kuala Lumpur are invited to sample local and international cuisine at Swez Brasserie, or try Japanese dishes at Eyuzu. In the evening, guests can enjoy a drink in the cosy lounge bar. Eastin Hotel Kuala Lumpur makes an ideal place to discover Kuala Lumpur and Petaling Jaya and is a short walk from Phileo Damansara MRT Station. The hotel's multilingual staff are available to make sure that every guest has a comfortable stay.
Amenities at Eastin Hotel Kuala Lumpur
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Tea/coffee maker
- Coffee shop
- Valet parking
- Business center
- Wi-Fi available in all areas
Services and conveniences
- Business center
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key access
- Key card access
- Express check-out
- Private check-in/check-out
- 24hr front desk
- Conference rooms
- Ticket service
- Safety deposit box
- Bottle of water
Basics
- Wi-Fi available in all areas
- Internet
- Wi-Fi
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Linens
- Towels
- Shampoo
- Body soap
- Towels/sheets (extra fee)
- Trash cans
- Conditioner
Accessibility and suitability
- Entire unit wheelchair accessible
- Multi-lingual staff
- Non-feather pillow
- Pets not allowed
- Designated smoking area
- Non-smoking rooms available
- Increased accessibility
- Elevator
- Accessible by elevator
- Accessible parking
- Adapted bath
- Allergy-free room
- Upper floors accessible by elevator
General
- Family rooms
- Interconnected room(s) available
- Lockers
- Storage available
- Seating area
- Slippers
- Sofa
- Soundproof rooms
- Soundproofing
- Telephone
- Carpeted
- City view
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Additional toilet
- Bathtub
- Bidet
- Toilet
- Toilet paper
- Toothbrush
Dining
- Electric kettle
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Coffee shop
- Minibar
- Breakfast in the room
- Tea/coffee maker
- Kettle
Pool and spa
- Spa
- Outdoor pool
- Pool towels
- Pool with a view
- Massage
- Pool bar
- Sauna
Parking and transportation
- Parking
- Airport shuttle (surcharge)
- Shuttle service
- Private parking
- Valet parking
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
- Iron and ironing board
Things to do
- Shops (on site)
- Golf
- Karaoke
- Night club
- Shopping
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Radio
- TV
Bedroom
- Socket near the bed
- Alarm clock
- Clothes rack
- Wardrobe or closet
Family friendly
- Babysitting or child care
- Cribs available
- Child pool
- Kids meals
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Health and safety
- Daily housekeeping
- 24-hour security
- Safe
Outdoor
- Garden
- Terrace/Patio
Fitness
- Fitness center
- Tennis
Reviews of Eastin Hotel Kuala Lumpur
8.0
Very good
3060 verified ratings
Wonderful
1223
Very good
698
Good
418
Okay
283
Fair
155
Mediocre
125
Poor
158
Summary of reviews
Guests say
Guests appreciated the great location and friendly service, but many expressed disappointment with the cleanliness and maintenance of the rooms. Issues such as old facilities, lack of toiletries, and poor housekeeping were commonly mentioned. Overall, while the hotel has potential, improvements in cleanliness and room conditions are necessary.AI-Generated from customer reviews
Reviews(2)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
7.8 out of 10
2 reviews
8.1 out of 10
2 reviews
All reviews
Pros (+) Great service
Cons (-) Bathroom had a dirty face towel with brown stains on it, bathtub looks dirty.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's breakfast options?
The hotel offers a variety of breakfast options with a lot of choices and good taste, making it a top place in guest ratings to have breakfast.
How is the hotel's cleanliness and room condition?
Guests have mentioned that the hotel is comfortable, clean, and peaceful, with friendly staff and spacious rooms, making it suitable for couples and families.
What are the hotel's unique amenities?
The hotel provides a spacious room with reasonable pricing, a location that is okay if driving, and a variety of amenities such as a fitness center, outdoor pool, and spa.
What are the common concerns about the hotel's facilities?
Some guests have mentioned that the hotel is quite dated, with bathroom maintenance issues that need to be addressed, and a need for improvement in the air conditioning system.
How is the hotel's customer service and staff friendliness?
Guests have highlighted the polite and friendly staff, with some mentioning that the majority of the staff were accommodating and enhanced the overall experience.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Upgrading to an Executive Room
Some guests were pleasantly surprised by a free upgrade to an Executive Deluxe King Room. It might be worth inquiring about potential upgrades upon check-in.
Check for Water Supply
Some guests experienced issues with water supply, including no water and discolored water. It may be advisable to check with the hotel about the status of the water supply during your stay.
Be Mindful of Room Soundproofing
Several guests noted that the soundproofing of the rooms was not adequate. Light sleepers may want to take this into consideration and prepare accordingly.
Verify Room Category at Check-In
A guest mentioned a mix-up with the room category despite booking a specific type. It's advisable to double-check the room category assigned at check-in to ensure it aligns with the booking.
Explore Nearby Public Transport
The hotel's proximity to the MRT station was highlighted as convenient for getting around. Guests who plan to use public transport may find this location advantageous.
Inquire About Parking Validation
Guests mentioned a parking rate of RM3 per entry, with the option to get the card validated at the reception. It's recommended to inquire about parking validation to optimize costs.
Consider Room Upkeep
Some guests mentioned maintenance issues such as non-functioning lights, slippery bathroom tiles, and clogged shower water. It may be beneficial to check the room for such issues upon arrival.
Note Check-In and Check-Out Process
Some guests experienced slow check-in and check-out processes. Being prepared for potential delays could help manage expectations during arrival and departure.
Check for Free Parking
Some guests suggested that the hotel should offer free parking. It may be worth inquiring about parking fees and policies before arrival.
Location
13 Jalan 16/11, Petaling Jaya 46350
What's nearby
- Shalini Ganendra Fine Art0.5 mi
- Taman Tun Dr Ismail MRT Station1.2 mi
- Kota Darul Ehsan Arch1.3 mi
- Wat Chetawan Temple1.7 mi
- Menara MBPJ1.9 mi
- Centre Point2.5 mi
- 1 Utama2.6 mi
- Kelana Jaya LRT Station3 mi
- Thean Hou Temple3 mi
- KidZania3.1 mi
- National Monument3.1 mi
- The Curve3.2 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Eastin Hotel Kuala Lumpur
Low season | June |
|---|---|
High season | January |
Average price (weeknight) | $65 |
Average price (weekend night) | $55 |
When to book a room at Eastin Hotel Kuala Lumpur
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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FAQs when booking at Eastin Hotel Kuala Lumpur
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Closest
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See most recommended stays in Petaling JayaGood to know
Value for money | 8.1 |
|---|---|
Distance to city center | 2.9 mi |
Nearest Airport | Kuala Lumpur Subang |
Distance to airport | 6.3 mi |
Everything you need to know for your stay in Petaling Jaya
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