Basics
Accessibility and suitability
Bathroom
Dining
Services and conveniences
General
Media and entertainment
Parking and transportation
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Bedroom
Workspace
Pool
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Health and safety
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Liked - closeness to airport Dislike - no where to eat nearby, wrong side of town (homeless everywhere), A/C too loud (can't hear the TV), TV volume set so it can't be raised.
I submitted a document to the hotel and airline from my husbands primary doctor that because of the extreme results of tests on the day before me and my sisters flight I had to cancel my trip to take care of my brother-in-l law’s situation, I had to cancel. Obviously I could not leave my husband as directed by the medical staff. I would greatly appreciate the reverse of the hotel charges and airline tickets. Respectfully, Glenda Curl
Everything great except toilet paper poor quality
Cons. Getting clean towels and toiletries when asking the front desk
Pros. Room was updated, fridge worked well, close to airport. Parking lot was well lit, dog-friendly is a plus!
Cons. They ran out of breakfast bags by 8am, the room had an off putting smell (musty smoke in a smoke free room, burn hole in one comforter) and front desk did not have any solutions. I think my expectations were too high from reading other reviews, staff seemed overly busy to assist with simple requests (stocking more than 2 towels, spray to wipe down room, etc) and the area did not feel the safest in town. Would not stay here again.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the best features of the hotel?
Guests have praised the great price, clean rooms, and friendly staff. The grab-and-go breakfast has also been highlighted as amazing.
Is the hotel in a safe area?
Some guests have expressed concerns about the neighborhood, mentioning drug dealings and a rough area around the hotel.
How is the quality of the beds?
Guests have found the beds to be comfortable and the rooms spacious, providing a good night's sleep.
Is parking readily available?
Several guests have mentioned a lack of parking spaces, which has been a concern for some visitors.
What can be expected from the breakfast?
While some guests found the breakfast adequate, others have mentioned that it was minimal and lacked variety, with some experiencing poor quality and limited options.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room Away from Noise
Some guests reported that noise from neighboring rooms and outside the hotel was disruptive, so consider requesting a room in a quieter area of the property.
Consider Alternative Breakfast Options
While some guests enjoyed the grab-and-go breakfast, others found it limited and not fresh. Exploring nearby breakfast options might be worthwhile for a more satisfying meal.
Utilize the Free Shuttle Service
Take advantage of the hotel's free shuttle service to and from the airport for a convenient and cost-effective transportation option.
Check Room Amenities
Ensure that all room amenities, such as the refrigerator and shower, are in working order upon check-in to avoid any inconveniences during your stay.
Be Mindful of the Surrounding Area
Several guests expressed concerns about the neighborhood's safety, so it's advisable to remain cautious and aware of your surroundings when venturing outside the hotel.
Request Extra Bedding
If you anticipate needing additional bedding, consider requesting it in advance to ensure a comfortable stay, as some guests found the bedding to be insufficient.
Explore Nearby Attractions
Take advantage of the hotel's proximity to attractions such as Tovrea Castle, Heritage Square, and the Phoenix Zoo for a well-rounded experience during your stay.
Consider Parking Alternatives
Due to limited parking spaces, consider inquiring about long-term parking options or nearby parking facilities if you are traveling with a vehicle.
Verify Check-in and Check-out Times
Ensure that you are aware of the hotel's check-in and check-out times, as some guests experienced issues related to check-in delays and room cleanup.
Engage with Friendly Staff
Despite some negative feedback, many guests appreciated the friendly and helpful staff, so don't hesitate to engage with them for any assistance or recommendations during your stay.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | June |
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High season | March |
Average price (weeknight) | $108 |
Average price (weekend night) | $108 |
SureStay Hotel by Best Western Phoenix Airport is located at 3037 East Van Buren Street in Downtown, 3.4 miles from the center of Phoenix. Tovrea Castle is the closest landmark to SureStay Hotel by Best Western Phoenix Airport.
Check-in time is 3:00 PM and check-out time is 11:00 AM at SureStay Hotel by Best Western Phoenix Airport.
Yes, SureStay Hotel by Best Western Phoenix Airport offers free Wi-Fi.
Yes, SureStay Hotel by Best Western Phoenix Airport offers free parking.
Yes, SureStay Hotel by Best Western Phoenix Airport offers free airport shuttle service.
SureStay Hotel by Best Western Phoenix Airport is 1.6 miles from Phoenix Sky Harbor Intl. SureStay Hotel by Best Western Phoenix Airport is 13.4 miles from Phoenix Scottsdale Municipal.
Yes, SureStay Hotel by Best Western Phoenix Airport has a pool onsite.
KAYAK scours the web for all room deals available at SureStay Hotel by Best Western Phoenix Airport in Phoenix and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at SureStay Hotel by Best Western Phoenix Airport and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for SureStay Hotel by Best Western Phoenix Airport.
Value for money | 7.5 |
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Distance to city center | 3.4 mi |
Nearest Airport | Phoenix Sky Harbor Intl |
Distance to airport | 1.5 mi |