Piedmont hotels

Pros: Everything, especially the congeniality of the owner Stephane

Pros: Everything but especially the hosts, the breakfast and the room

Pros: Everything, it was second time we have been to this auberge and we have always been very satisfied, it is cozy, trendy and gorgeous, would recommend to anyone that needs to get away with there loved ones

Cons: Nothing

Pros: A very nice place. This is our second time coming here for skiing across the street. The breakfast is also very nice.

Cons: Nothing

Pros: The vibe was the epitome of relaxation, spa, zen. The decor and ambience are exceptional and not typical for a B&B. Stephan does it right.

Cons: Wish we could have stayed longer but duty calls.

Pros: Excellent breakfast, fresh and wholesome.

Pros: Amazing host. Pristine facility. Great food. Super comfortable room

Cons: Nothing

Pros: Stephane is an excellent host.

Pros: We liked everything about Auberge Sous L’Edredon B&B. Beautiful, centrally located property with amazingly clean pool. Breakfast was outstanding, artistically presented and different every day. Both owners are nice and attentive to any of your needs. Their restaurant recommendations and driving directions were excellent. We highly recommend this B&B to anyone.

Cons: Nothing at all

Pros: We liked everything about this property. We enjoyed the smiling jovial staff, service and amenities. 10/10!

Pros: The owners were very nice and very detailed oriented, the breakfast exceded our expectations.

Pros: Location was lovely. Place was well kept and nicely decorated. Breakfast was good.

Cons: Given a third floor room with steep stairs. Out of breath even tho owner carried my luggage. I had to carry it down. Also breakfast was a croque Mouseiur with maple syrup. Not good for a diabetic. When I refused it I was admonished that I should have let them know the day before. How was I to know it wasn’t a simple buffet. If they knew what they were cooking they could have asked me.

Pros: Everything!

Pros: it s a place for relaxe

Pros: Our hosts were simply fabulous. She is a wonderful gourmet chef & he is a pastry chef!!! Beautiful decor, spacious rooms.

Cons: Nothing! All the other inns we will stay at along the P'tit Train will have a difficult time to compete with this inn.

Pros: This was one of the most wonderful places we've ever stayed! The hosts were fantastic, the room and inn just gorgeous, and the breakfast delicious. We were on our way to pick up our boys from camp the next morning, and this was a perfect stop-over for the night and morning. Thank you! We hope to be back again!

Pros: Beautiful home on the edge of a forest, one minute drive from the Laurentians cycle path. Large, modern and comfortable room. Excellent breakfast cooked by the host, a Swiss chef. Hosts were very welcoming and helpful.

Cons: All was good.

Pros: Large and well-appointed room, beautiful building, delicious breakfast, welcoming hosts.

Pros: The owners were incredibly friendly and cooked the most delicious breakfast.

Cons: The trundle bed wasn't very comfortable.

Pros: We were very pleased with the connecting rooms. The sheets were amazing and the decorating was coordinated and tasteful. The breakfast was more than generous.

Cons: We stayed in a French-speaking area and the hosts didn't seem that fluent in English, but we were able to communicate. That was okay, but we wished we could have talked more with them.

Pros: Danny was amazing from the start. Friendly, efficient and most generous with the facilities. His breakfast was amazing - a good cook too! Above all it was the sense of country peace - the hot tub, sauna and pool in a decor that was creative and fanciful. The morning rooster from a neighbour's home was fun for city slickers.

Cons: Nothing. This was an amazing B&B. We will return just to enjoy the facilities

Pros: Perfect romantic weekend getaway. Really appreciated Dany's warm welcome, hospitality, and attention to detail. The breakfast was huge with so many choices! The decor is totally unique -- a bit over the top, but charming too. We will have to come back in summer to check out the pool and outdoor areas.

Cons: The small hill to get up to the B&B is slippery and steep in winter. Dany helpfully met us at the road entrance, showed us where to park, and took our bags up. So no big deal. But just a warning not to attempt to drive up it without 4WD.

Pros: The cleanliness was unbelievable. The breakfast was fantastic, looked just like the picture. Dany the host provided many little extras that we were not expecting, which made our stay that much better.

Cons: I cannot say a bad thing about the place.

Pros: Amazing food, and facility!

Cons: Too bad it was too cool and wet to use the pool and hot tub.

Pros: Very superbe place

Cons: Nothing

Pros: Danny, the owner, met us at the front door when we arrived. The place is spotlessly clean and cozy. Upstairs kitchenette offers unlimited coffee and soda.

Cons: The coffee option for self-serve was a very weak coffee and only this one option. Everything else was truly amazing.

Pros: This place was absolutely stunning and i totally adored it. The owner Dany is very charming and makes you feel right at home. The property is gorgeous and well maintained. My room was gorgeous. Breakfast was so delicious everything exceeded my expectations definitely going back. This place is a 10/10 it is the most amazing place ever.

Cons: Absolutely nothing everything was perfect.

Pros: Great room, super friendly host, delicious breakfast and good location.

Pros: The host was amazing!! The place is peaceful and beautiful ❤️

Pros: My husband and I both loved our stay at Le Septentrion B&B ! We had a wonderful time and we hope to return soon! We used The hot tub and pool each night and it was very romantic and beautiful under the stars in the moonlight! The breakfast each day was delicious and the owener was very friendly and helpful and We enjoyed our daily chats with him. We can not say enough about how great our stay was.

Pros: Claude and Lise were exceptional hosts. They helped us with suggestions , reservations and little details that made our visit wonderful. The area is beautiful with plenty to do. Also I have Celiac disease and they went out of their way to ensure my food was gluten free. Excellent place.

Cons: Nothing

Pros: By far, the hosts are the best part of this establishment. Friendly and sweet is the couple that runs this b&b.

Cons: The room layout was bizarre having to share the shower and a closet for a bathroom. I believe a T.V would have been appropriate in the room. I don’t have much experience with B&B, but the fact that you could hear the other visitors was off putting to me.

Pros: Very clean place, charming decor. Hosts were very friendly without being overwhelming; they recommended a very good restaurant. Independent access avoids disrupting hosts. We loved the terrace. Excellent, healthy breakfast. Recommended without hesitation!

Pros: offered great suggestions on activities in the area.

Pros: It felt like being home, the food was amazing and the hospitality was amazing

Pros: Beautiful surroundings, nature all around and facilities close by. Claude and Lise are charming and welcoming and the breakfast is delicious.

Pros: Wonderful breakfasts; comfy bed; very hospitable hosts; very clean!

Cons: Would have preferred if bedroom had ensuite.

Pros: This was our first time there and was just fanatastic, the couple that owns this place are so warm and caring and did everything to make our stay wonderful, the complimentary breakfast was just delicious , highly recommend this beautiful little get away .

Cons: Nothing it was perfect.

Pros: A cozy comfortable atmosphere, the staff went out of there way to make the stay enjoyable . The breakfast was amazing. All in all a great experience .

Cons: No television in rooms .

Pros: Almost everything except the pillows.

Cons: Pillows were very uncomfortable.

Pros: Kitchen nicely stocked, appliances awesome, bed comfortable and the location was perfect. Easy walk into the town.

Pros: Wonderful place to stay. Quiet, modern furniture, beautiful view on mountainside. Staff is very kind and accountable. We definitely recommande it !

Pros: No check in or check out. We were given a code for the keypad to enter the room so did not have to waste time checking in and out.

Pros: Beautiful decor; easy to access; comfy unit in all aspects; great view of the ski hill; plenty of room for our two families - everyone had their own space without getting in each other’s way. Close to stores, restaurants and ski hills.

Cons: A little light on some kitchen utensils we would have considered basic - no strainer/colander to drain pasta; only a couple of pots available to cook so had to cook in batches; couple of light bulbs burnt out or switches that didn’t turn anything on. Otherwise was a great place!

Pros: Excellent facility with superb view of ski hill

Cons: Everything was great no negatives

Pros: Unique and warm decor > very authentic

Cons: Hard to get Taxi!

Pros: Unique special property full of old country furnishings. (A little over done as it is too crowded)

Cons: Coffee and tea should be available in the living room. Perhaps wine and cheese late afternoon. Wine glasses in bedroom as well as chocolates on the pillow late evening. The little things as these are would help to make it a better 5 star rating.

Pros: What a wonderfull place to stay. The small details make a stay unforgettable!

Pros: The welcoming owner, the super comfortable, warm and comfortable atmosphere. The location.

Pros: Delicious and well presented breakfast.

Pros: This is a unique B & B experience . The proprietor has a delightful home in which he offers his warm hospitality, assistance and local knowledge . The breakfasts are simply unforgettable ! Our bedroom was elegantly furnished and had a beautiful view over the Laurentians and the town of Saint Sauveur.

Pros: Richard is a gracious and professional host. The location is beautiful. The ambiance is warm and inviting and the breakfasts are exceptional! This is a wonderful spot to escape to.

Cons: Not a thing.

Pros: Bed & breakfast de charme

Cons: The quality/availability of the bathroom products could be improved (Include conditioner, switch to individual sized shampoo instead of a big dollarama bottle)

Pros: Small but cosy room with great bed linings. The breakfast was good. The host was very friendly and helpful! The accomodation is about 2km away from the city centre and nearest shop so you need a car.

Pros: superb atmosphere and welcoming, very nice to every detail

Pros: Very clean, hypoallergenic environment. Lots of space. Host is an internationally-renowned painter with whom we learned about the trade. Bed very comfortable. Healthy breakfast. Thanks!

Pros: Rooms are confortable and clean. Really like their new restaurant/bar decor in the lobby which they have renovated. It is really very confortable and relax. People can read, eat drink. Very casual and fun

Cons: They put us in a room at the complete end of the hotel were we had to walk through the hotel parking to get to the lobby, pool, restaurant. Really not convenient. We had to ask for another room and pay extra.

Pros: The place is located in a very pleasant setting, with nice bungalows bordering a lake.

Cons: A wedding took place the evening and night we stayed : the staff was running around like mad, the wedding guests noisily wandered around the property in the middle of the night, disturbing the sleepers and littering the place with half empty bottles of alcohol and snacks packaging. When I complain to reception the next day, the only response was :”Ok, these must be the wedding guests, thanks for advising us, we’ll send the maintenance team. A little short in my opinion.

Pros: Great location and activities

Cons: Air conditioning was rather noisy and dated

Pros: There are a lot of activities in place, beach, pools, small splash pad for kids, beach volleyball, mini golf, pedal boats, kayaks, etc. Staff is very nice and helpful.

Cons: Their choice of food is very limited. There's basically no lunch served there. Lunch is only available at the little kiosk by the outdoor swimming pool, and there are only very few choices.

Pros: The breakfast was excellent. Everything was perfect for sure we will come back next year.

Cons: There was nothing that I didn't like. We only thought that the dinner was expensive, so we didn't try it. If it had some affordable plates, we would eat there.

Pros: The restaurant food was excellent, beach was nice also

Cons: I have reserved a studio with a hot tub ,when we got to the room we didn't have a hot tub. So we went back at the customer service desk they told me that all the rooms were call a studio that there was no hot tub that there was a therapeutic bath ( they should mark this cause a therapeutic bath is not a hot tub) but we have choose to stay there because of the hot tub. We got there Saturday late afternoon we decided to book a massage we booked for Monday at 11 am cause we were leaving @ 12PM. When we got there we saw that there was hot tub 3 of them . So why did the personal at the customer didn't tell us that there was some at the back with the spa.we would have pay for the extra charge. Very disappointed with customer service!

Pros: The apt. was very clean and everything worked well

Cons: No air conditioning

Pros: The atmosphere and friendly environment

Cons: Meals were abit expensive.

Pros: The staff was very friendly and helpful. Food at restaurant quite good.

Cons: Disappointed about the spa cause there was no indication that there would be additionnal fees to have access to the spa area, which was rather small.

Pros: Nature and lake facilities

Cons: lunch options very limited to pool bar.

Pros: Beautiful location, the spa was excellent, and the restaurant served artful, delicious meals. Lots of activities on site, including free use of boats on the lake. Rooms were comfortable and clean.

Pros: Very comfortable bed. Very clean, nice view from the balcony. Quiet. Free beach access when you stay at the motel. Just a couple minutes drive from the the outlets, restaurants and other useful shops.

Cons: Low pressure from the shower head.

Pros: We had arrived late for checking in but we couldn't find the motel because there were no lights working outside, so hard to find it without any lights, but other than that we enjoyed

Pros: Lake view, the beds were heavenly

Cons: Beach hours- though I didn't stay for the beach, it was still fully light outside and it was closed and given the heat it would have been nice to have a dip at dusk before packing it in.

Pros: Very quiet place and my kids like the playground in other words excellent perfect for family outing.

Cons: No complained

Pros: This is an older motel that provides very good value for the money it costs. It is located very nicely on a small lake at the base of the ski hill. The rooms are very clean. The beds are very comfortable.

Cons: I come here during the summer time. I have come here in the past, decades ago. The lake access is very nice, as is the beach. I must say that I really miss the heated swimming pool that they used to have on the property though. It was a real draw for me, and I loved it.

Pros: Friendly staff. Access to the lake across the road. Room larger than expected and equipped kitchen. Very clean.

Cons: Room a bit dated.

Pros: Room was spacious and it was great having a microwave, toaster and fridge

Cons: The Internet was terrible. No one could access after numerous attempts. The main office said it was working fine but would look into it but never got back to us. We were 4 adults and 5 kids and only one person was able to access the Internet.

Pros: I like the location because it's away from town waking up in the morning and seeing nature is what i prefer.

Cons: the bathrooms need some serious upgrading and changing the carpets and better pillows ... the beds are comfortable and the linen was clean.

Pros: Location. The woman at check in was very nice, too bad there's no staff to complain to when you need them and no way to get in touch with anyone from the hotel.

Cons: Room was very hot, there's a portable Air conditioner in the room but it's not hooked up (no hose for AC and the vent is closed). No fan, no way of cooling down the room other than opening the screen door. There was no hot water, hotel staff told us to wait 30 mins, hot water never came on. The whole reason we had booked this hotel was to get a good night's sleep. The people above us were moving furniture at 1am and we could hear everything. Tried to call to make a complaint THERES NO STAFF TO REPORT ANYTHING TO AFTER MIDNIGHT. We ended up leaving at 2am and driving all the way back to Montreal because there was too much noise to sleep and no one to complain to. Waste of money. The whole point was to relax, just ended up being stressful.

Pros: Clean nice comfortable bed big room with enough amenities for a few days stay

Cons: The view and no space in closet as it was fun of cleaning products etc. Only one small dresser. Very limited storage place. Still was very nice and comfy room.

Pros: Big rooms and big washroom and more fun.. The room was very good for the price

Cons: We booked 2 rooms 2 family to stay closer but they given us 2 different room One room upstairs and one room downstairs Shower water spray everywhere.... Most of them in French

Pros: Huge room. Very clean. Extra large bathroom. Great value for the money.. Girl at check-in was great at recommending a spa for us and booking as well with a discount that came with the stay. They also shipped to us items we forgot after our stay. Would highly recommend this hotel and will return for sure.

Pros: Well located and clean, good size rooms.

Pros: The bed was very comfortable,the room was very spacious shower was amazing everything was accessible shopping,groceries,restaurants Would definitely go back there again

Pros: Good bang for your buck. Great value, clean room, lots of space. Good location.

Cons: Staff were fine, not particularly friendly but good enough.

Pros: Clean place and very nice staff.

Cons: Very poor air conditioning unit. Kept us up all night. Otherwise a nice place. However, we couldn't sleep.

Pros: Cozy, spacious.

Cons: Parking is tight and limited

Pros: Very clean, many conviences

Pros: Great location for the laurentian mountains nice staff. Close to anything in town of St Sauveur. Tim Horton for coffee is near although there is a coffee Keurig unit in the room and refrigerator. Free parking

Cons: Stairs and noisy A/C We stayed during a hot weather period and needed the air conditioning which was a portable unit. The unit was noisy.

Pros: The breakfast

Pros: It was amazing! Great service, the owner was really welcoming. The rooms are comfortable and have a charm!

Pros: Staff is a very nice couple with a gorgeous dog. They were very accommodating even when we showed up uunannounced and made us feel right at home.

Cons: Our room only had a tub no shower not a big deal.

Pros: Hosts were very welcoming snd accomodating. They do not hesitate to go out of their way to make your stay enjoyable.

Cons: We would have liked a room door that locked.

Pros: Hosts go all the way to create a welcoming, warm ambiance. Breakfasts are delicious and the room is cozy and comfortable.

Pros: Nice quiet central location. Relaxed atmosphere. Comfortable bed Great Shower and bath.

Cons: Old and tired place - badly in need of up date and TLC .Grass needed cut around the house. Only one electrical outlet in room. Table light was wired with tape! Room small and cramped. No A/C. No Facility for making coffee/tea. Sink in bedroom - none in bathroom. Very inconvenient No privacy possible in bathroom. Breakfast - no choice - not cooked - coffee cold. Staff a bit cold and distant - could have been language barrier. Hot tub not working. Pool very small

Pros: Cosy fire place in the main room. Nicely decorated bedroom with nice bathroom.

Cons: The light ribbon in the main room, where breakfast is served.

Cons: No AC in the room I left the windows wide open in order to keep the old smell out of the room,it was advertised as hotel but it is bed and breakfast ,no name sign of the hotel ,exposed toilet and tub with a curtain no privacy.it is very old bishop/ non house.for the money I could find better.nice owners but the too tired ,problem adjusting the hot /cold water old piping .

Pros: Hosts are very attentive and accommodating. They will go out of their way to make your stay a memorable one. Breakfasts are good but the menu is the same from one visit to the next.

Cons: They have rooms that are rented out to long-term customers and those customers can make you feel like you are intruding into their space. Especially when they drop little comments to each other about how you are disrupting their comfort. We had reserved a specific room that we liked and found out a couple days before our trip that we got bumped for a long-term rental.

Pros: Staff was very nice, indoor pool was great and it was very clean. Located close to everything and also quiet

Cons: We stayed two nights...it was good in general but in one of the rooms, matresses were way too soft, like sinking in it. Also, the continental breakfast was ok but no fruits and the cretons and cheeze were left on a table all morning so we didn't feel safe eating it.

Pros: The size of the room

Cons: The breakfast was horrible

Pros: The rooms were nice and the staff was friendly and helpful. We also took advantage of the discounts provided by the hotel at local restaurants. The pool was also enjoyable.

Cons: I would have expected a better breakfast, like warm eggs, bacon, omelet. There was only cold boiled eggs

Cons: Pool could have been a little warmer

Cons: Loved the location and the view!! Decent price too!

Pros: Staff were very friendly. Bed and pillows were super comfy. Plenty of parking and the view was great.

Cons: Breakfast could have had a little more fresh choices like scrambled eggs or some fresh fruits. Used towels were taken but was not replaced with new ones.

Pros: Location

Cons: Room smell not clean and I m looking for manager call back

Pros: Loved the outdoor pool, spa and sauna area!!!

Cons: Corridors are outdated

Pros: Must give a special shout out to the young woman at the front desk. Very professional, welcoming and informative, went way out of her way to be helpful. Bed also super comfy and breakfast (included) on the garden terrace.

Cons: TV had audio but no visual. Pool is small for the number of guests...

Pros: The pool was very nyce and spa

Cons: We would like to have a little bit bigger bed ,

Pros: The pool and hottub were amazing.

Pros: Great location, spacious room with coffee maker, small fridge and micro-wave. Within walking distance to all shops and restaurants.

Cons: I found it loud at times, especially around the pool area and hot tub. There was a big gathering on the patio adjacent to the pool area and they were very loud. The party lasted for a long time! My room was close to the side entrance of the hotel and people would gather to smoke late at night and not being considerate of their volume. I know it's not the hotel's fault. A room further from the door would have definitely been better. I also found the bed very uncomfortable. It had a foam mattress topper, which made the bed very uncomfortable... maybe a new mattress is in order instead of the topper?

Pros: Everything! We had a wonderful time: relaxed, I fussy atmosphere with a rustic feel.

Pros: Spacious and quiet room, well equipped (suite) nice bed nothing to complain about the room and hotel facilities in general, garden and pool areas even better than pictures. Not cheap but not too high compared to other hotels and for a suite with hot tub and living room. Great stay but big disappointment about the breakfast, maybe the worst option i had ever, the basic continental breakfast in any hotel has more food options and maybe better quality, straight from the grocery stores with no real croissants, horrible set up and presentation ...only down in this nice hotel.

Cons: Breakfast is the most basic ever, not up to the standards of the room/price and hotel overall vibe. Too bad, so great overall / awful breakfast experience

Pros: nice service and clean rooms and pool area

Cons: the decor is outdated

Pros: The breakfast was nothing fancy but was certainly adequate and had good quality items. Location was good, the room was nice and clean with a large bathroom and facilities in general were fine.

Cons: The whole place in general is getting a bit tired. There have been some renos and updates but there are a number to do and maintain to keep what is a nice good value place from becoming rundown and potentially not providing a pleasant stay.

Pros: Location was close to everything!!! Staff was great

Cons: One problem after the other. First bed was dirty, chair broke, bath broke, fire alarm started for no reason, tv didn't want to close then didn't want to open

Pros: The Spa and solarium. The staff is very nice!

Cons: Standard room too small. Not enough staff at the bistro. The lady was alone at lunch time. We waited 45 minutes for our order. She did her best! Can't have a glass of wine at the fireplace and solarium

Pros: Awesome location! Right in front of the river. Falling asleep with the sounds of nature was cool. Outdoor spa is pretty good with gorgeous scenery.

Pros: Everything was great. My favourite part was the 2 hot pools and eucalyptus steam room.

Cons: Breakfast was good but maybe needed whole grain breads and other healthier choices.

Pros: Proximity to highway. Easy to locate.

Cons: Not good first impression. Shabby and rundown. Very noisy main road. Not a "fabulous" breakfast as per reviews.

Pros: Optimal location (close to ski and snowmobiling areas). Room is well and nicely furnished. Breakfast was nice. Personal is very friendly. Free carpark and wifi are available.

Cons: -

Pros: Very good breakfast, staffs were very kind , quiet and clean room, loved walk in the woods near the hotel.

Pros: The breakfast was nice.

Cons: If we'd known how far this place was from a restaurant for dinner I wouldn't have picked it. We hadn't ordered the table d'hote beforehand and so had to take a taxi into town at a cost of $28 there and back for dinner. The roads are hilly and dangersous for bikers and walkers. The table d'hote should be offered to everyone at check in.

Pros: Breakfast was nice

Cons: Reception

Pros: Excellent breakfast, flexible timing of breakfast. Also, nice authentic feel to this building with real wooden floors, etc. Clean.

Cons: Somewhat noisy at night from cars on the road/hwy nearby. Next time I'd bring higher quality earplugs.

Pros: The breakfast was awesome.

Pros: A quaint and cozy little B&B The owner was very friendly and most accomodating

Cons: We had to walk down a long corridor to get to the bathroom The room had two beds which I asked for and it was a bit cramped. The other rooms in the Auberge were lovely and had ensuite bathrooms but only one bed

Pros: Breakfast was superbe. Homemade jams and preserves were a nice touch. Right off the highway and 5 mins from St. Sauveur was perfect. The hosts were very nice and parking was ample

Cons: No television in the room and the shower was small for a bigger fellow like myself. The pool and hot tub were off limits after 9pm which was a bit disappointing. These were not deal breakers but would have been nice to know before booking.

Pros: The breakfast was excellent loved it

Pros: The entire experience was an extremely positive one, but the breakfasts were just so delicious. The plates were works of art, visually and to the palate! Sylvie is truly an artist in the kitchen! Filling but not heavy, healthy, with lots of fresh fruit as well as a hot portion which was a surprise each morning, and a small healthy dessert. The pool was lovely and refreshing, and towels for the pool were supplied. The whole property felt very private. We enjoyed good conversations at the table with the other guests and Sylvie. We would highly recommend this B and B!

Cons: Nothing! :)

Pros: Amazing breakfast, in fact, 3 courses, all freshly made in the kitchen. Croissants exceptional and salad picked from the garden. Breakfast served in the solarium with a view onto the lovely garden.

Cons: For $125 one would expect a bathroom inside the room. We had a “private” bathroom opposite the room but the rate should be lowered to reflect this. Our friends had the same rate, bigger room, with a toilet and a bath in their room. Since most guests would be biking the petit train du nord, I would suggest a bike rack or shed behind the house that guests could use to lock up their bikes.

Pros: Amazing location and facilities. Must be beautiful under the snow AND during the summer. Great restaurant. Superb view.

Cons: I had to ask for bedsheets for the spare bedroom and do the bed myself. It said that the pool was under renovation... but it wasnt... unfortunately we hadnt brought swim suits

Pros: Really old hotel Needs updates The room was a 2km walk through gross carpeted hallways . Food in restaurant wasn’t good . Hotel walls a paper thin

Pros: The room is nothing special. It was nice to sit outside on the grounds.

Cons: Breakfast not included.

Pros: Customer's service was excellent. They changed our room no problem.

Cons: We could hear the upstairs neighbors when they were talking. Almost heard what they said.

Pros: for itself was good ... but the CUSTOMER SERVICE .... AWFUL!!!!!

Cons: · the response to customer service was the worst ever. I purposely booked this hotel for a ONE night stay during spring break. the day before arrival I called to I specifically asked if the pool was opened, cause my 12yr daughter was with us and another couple and being the only child I wanted her to have some fun swimming as she did not want to ski. Once we settled in my husband and daughter immediately head for the pool, they stayed a whole of 5 minutes. It was overpowered with chlorine, it was cold, the water was greenish and dirty. I went to the reception to see if it would be fixed shortly ... they answered in a few hours ... we went back in the evening still the same... we checked in the following morning still the same. Basically no pool!!! as I recounted my situation to the young lady at the reception and she offered no remedy or empaty... so I asked to be compensated in some way, she finally offered us breakfast ... which ended up being another awful experience. once seated at breakfast ... we were told that since we received breakfast complimentary of the house we were ONLY ALLOWED to a certain section of the buffet and if we wanted it we had to pay... WHO DOES THAT!!! The group who owns this hotel needs to update their customer service training!!!! WOW... AWFUL !!!

Pros: Everything was very good I enjoyed too much a weekend off with my wife.

Cons: Price for breakfast is way too much. When you pay 200$ for 1 night!!!!! I found that they have to at least give you the continental breakfast in the price!!!!

Pros: The Staff is very professional , pleasant manner at arrival . take the time to provide you information about your stay .

Cons: I am not sure this is a negative point , but I had ordered a meal that I had before and was not the same . I was told that it changes all the time . But I guess it's ok . Just was expecting same as I had before there was more variety

Pros: Nice outdoor pool and activity facilities

Cons: One of our two beds was very hard and uncomfortable, and the room was fairly small.

Pros: The staff were very nice and helpful. On arrival our room was not ready at 4 pm. We reserved rustic room and it was not what we expected. The heater in the room did not work we were up at 4 am frozen and hardly slept. We booked there to ski the next day but because of no sleep we did not go. The room was also not very clean. No way a four star ! The staff were nice to move us the next day to another room and upgraded us to a suite for the same cost. When my partner called we were told we would not be charged the first night but on check out were told we had to pay because it was booked through booking.com. If we had booked directly with hotel they could have done more for us. I have booked so many times through booking but will reconsider being told this.

Cons: Read above paragraph.

Pros: Most of the staff and the comfortable beds.

Cons: The pool was never cleaned. Always very dirty. Too many spider webs on the windows and rooms.

Pros: Clean, great location and good value.

Cons: Pool was packed, not enough lounge chair. Must be early enough to get a spot to relax.

Pros: Staff at the restaurant were awesome. Food was awesome. Room was super nice

Cons: Our tub didn't drain. Better coffee in room would have been nice.