Would you like to save as your currency permanently or for this visit only?
When we arrived at 9 p.m. I found out that the room I had paid for was no longer available. I had myself and a female companion and two kids and the room only had one bed in it. I had paid for a double but there were none left available. I tried to get the front desk staff to help but they told me there was nothing I could do unless I wanted to just leave. It was late at night and almost everything in town was booked, I was left without any options
Clean and comfortable. I booked a room for 3 adults but they only provided a room with two beds. When I went to the front desk to inquire about getting a third bed/cot, they did not have any available.
clean nice breakfast nice staff nice room nothing
The only good thing about this place is my deposit was refunded quickly! If you are an aspiring prostitute, or a seasoned meth addict, this is the place for you. Rude, mocking staff. Paid for accommodations that were never received (fridge). Hotel was FILTHY, I was afraid to shower and actually didn't because hotel didn't provide and would give towels. We checked out at 6:45am even though our plans weren't until 10am. We would have been better sleeping in our car! We don't have children but do not advise ever bringing a child here.
I can't stress enough that this motel is not only filthy and disgusting, but it is unsafe. We found bed bugs. Took pictures and video of them and the management refused to change rooms or refund our money. Priceline wouldn't help us either. It was horrible. Stay Away!!
cheap cockroaches in room
The Mexican Restraunt located on the premises was great. Was up all night due to noise from other residents partying and sirens going off. Not a great part of town.
Price. We were only there to sleep. Drug dealers or pimps knocking on the MOTEL door in the wee hours of the morning. Sketchy
breakfast the only thing good! the hotel is not clean, the bathroom has fungus and not cleaned, the hotel building is neglecte!
Nothing The rooms looked like they haven't ever been cleaned .. thankfully I had sleeping bags in my car to lay over the beds. After I got over the smell we were watching a movie and I was eating a sandwich when I noticed a cockroach crawling across my leg. I gave it the benefit of a doubt and thought maybe it was a loner until I started really looking around the room and they were everywhere! The parking lot had ppl hanging around that appeared to be doing drugs ... all in all I was there for about 1 1/2 hours and took my stuff and left. Worst experience ever! I would have rather slept on a park bench.
It was cheap but for good reasons. Place look awful. Light was out. Cold shower. Never going there again.
Horrible experience. Called earlier in the week to advise driving in from Georgia after work. Arrived at 2am no one in office had to call the number to wake up clerk. Had prepaid for room. He requested my payment information to charge a deposit, but deposit is for customer's paying by cash. Got key, it was horrible bathroom door would get stuck and hotel blankets were not properly made on beds. Pre paid for a 2 night stay. Checked out before 10 am that morning after arriving. Not worth the stay. definitely not worth the money.
Nothing, the place was terrible Everything was in terrible condition
affordable good location for travel between tampa and clear water - bed sheet not changed from the previous guest - towels were dirty and had no clean smell
Clean, quiet, with pleasant staff. Adequate free continental breakfast. Good room temperature control. Plenty of hot water! Lack of a refrigerator in our room (I'm diabetic and I needed to store my insulin. I also like having cool drinks available at fair prices (not $3 for a soda!)
Location Stuff , rooms.
I had stayed there 25 years ago when it was relatively new. It has aged and it shows on the outside, but not within the room which was clean and comfortable. the continental breakfast was not much; the lobby where it was provided was fine. It's central to highways and next to a shopping center and movie complex. I found it to be a good buy! A Bob Evans Restaurant was within the parking area. There was no swimming pool or easily accessible elevator.
Clean and nice linens A simple fix....The mirrors in the dressing area were peeling...they needed to change them...made me look more closely at cleanliness when I saw that they didn't bother to replace something simple and relatively inexpensive.
i liked that the rooms where clean and luxury and didnt have the typical casino smoke smell i didnt like the fact that i didnt get the room i booked online although this one was very nice maybe even upgraded but they should have mentioned it
casino and room booked smoking room did not det smoking room
Excellent service we were treated like rock stars! The smoking in the casino.
The hotel has many facilities. It was further from the center as we thought and because of the casino (we assumed) the public was quite elderly, which we had not expected of a Hardrock hotel. Also too bad the breakfast was not included even though the rate was quite high (189 USD excl VAT)
Parking was an issue as a guest of the hotel a $10 fee to park in the parking deck which was reimbursed by the hotel or a $25 overnight valet parking fee which you did not get reimbursed on as a customer of the hotel you should have the option to valet your car without the $25 fee
Beautiful view of the Harbor. The room was very very clean, no Florida bugs that you always hear of. Night life exceptional, many things to do within walking distance. Their restaurant and breakfast is great, and not high priced. Will definitely recommend and visit again.
No shampoo and conditioner the first night, second night they took dirty linens and didn't replace, also lots of remodeling noise, third day had Jack hammering in room next to us and was told " remodeling" i said that is great but you shouldn't have put us next to it! Not a great stay... No breakfast either
The weather Roaches in our room, enough said. Management did nothing to compensate us. Will not stay there again
Front desk personal was friendly and helpful Shower head was messed up and dirty. Complained a few times to house keeping and still was not fix. Plus there were uncovered holes and 1 outlet was not covered properly.
Staff were super friendly. Great shuttle service! Food was a delicious. I would stay there again.
I arrived at the hotel close to 11pm, and my room still was not ready. After waiting for 20-30 minutes for them to prepare a room, it was the wrong room and there was dirt/dust all over the bathroom counter and sink. I had booked a water view room and the only view i had was a parking lot. Around 1am I was woken up by pounding on my door.. once I opened it I was questioned as to wether or not I had even checked into the hotel since they had no record of anyone staying in that room and it was supposed to be vacant.
Nice view No super market nearby. One of elavators was not working all the time. Staff were not helpful at all. We arrived there around midnight and we had to stay in the lobby for about an hour and half till they gave us the room. Toilet flush was not working properly.
Not hot water in the night , the bath tube bad
Extremely nice staff and great location
Good value, convenient to airport with free shuttle. On site restaurant has decent food and beds are comfortable.
Room was nice. The attached Beach restaurant created a perfect retreat after a long days of travel and work. This early riser was left in a ghost town when it came to finding coffee and something to eat. Shower squealed until I busted up all the hardwater despots in the shower head.
Stayed 6 nights, it was to visit my daughter at UT college. The drive into the city wasn't bad. Very busy during rush hours but that's any city. Also drove to golf courses and Anna Maria Island all was easy enough. Pool was nice, clean. Gym is bigger than most hotel fitness areas, Fresh coffee every morning. There is bar and restaurant right next store. Out side deck. Nice enough for a beer. I'll stay there again when I go back The help when I got there turned me off. There was a few people at the counter (line of about 6 people) and only one girl trying to help while two were not bothering to help. They could see people were waiting. The one young girl had to ask them to jump in.
Everything was clean, room service was speedy, all in all a pretty enjoyable stay The pillows aren't that comfortable for my neck. I feel as if they were just puffs of air that didn't provide much neck support.
The room and Hotel was very clean. The staff was excellent. Valet remembered us and was very personable every time we saw him. I can't remember the name of the front desk clerk when we checked in, he was very professional and helpful. This was our first time in the Tampa area and after our stay at the Hyatt we are ready to go back. The bed was very comfortable I never wanted to get out. I only have one complaint. Right after we checked into the room. Maintinence arrived at the request of the maid to fix the toilet paper roll in the wall. She had just walked in without knocking. After she saw us in the room she explained and did not know that we had checked in at the time.
Clean and hospitable
I liked the waterfront view. It was a nice view on the 6th flor and look out over the bay especially at night view. The size of beds were too small and the placement of the lights in the room didn't allow proper lighting. They were too bright over the bed. The rugs needed cleaning.
The staff was very nice. The room was very modern. I didn't expect such a great experience. don't get me wrong I expected it to be fine but it exceeded just fine only drawback was that our lightbulb in the front hallway of our room was dead but everything else was perfect and even though we brought in Christmas away from home we still felt comfortable bringing it in there. I definitely look forward to staying there again on our next visit.
Excellent food and service, top notch room.
Great time for the New Years Celebration. Hotel was clean, room had a great view, and the people were very helpful. I would def come back and stay here again.
The staff was very friendly and helpful. The pool was pretty and the boardwalks were scenic. Our shower fixture was broken but still usable. I let the staff know when we checked out about the issue.
The location, the facility and the staff were all great. We'll stay again if we need hotel in Tampa, and will recommend it to others.
The security was pretty good. The view was relaxing. I was dissapointed because what I booked was not what I got. I reserved two bedroom suite and I ended in two separate rooms because the room was given to another person.
I prefer this over a Hyatt/Marriott any day. Very affordable, kitchen availability which we used daily, private balcony with beautiful views, staff were very accommodating, security on site, lots to do for kids or space to just relax for adults. Free shuttle to and from airport was great. lots of parking available. We would love to come back! Can't think of anything.
The place is busy so be patient with staff. Had a few issues but they were handled quickly. No complaints. It's clean and well maintained. The bright spot was the poolside food. It's great. We ended up eating there two out of four nights. Kind of beach Mexican. Would recommend staying here.
Nit a great loation unless you have a car.
Beautiful location on Tampa Bay. Excellent staff and beautifully kept grounds. The room was a little run down and aged, but nice layout. We liked the balcony, kitchen and amenities. The room could use a little sprousing up and repaired. Door jambs, tile and holes in the closet walls for A/C and water heater access should be fixed. Flyers in the room asked us to conserve water, but the shower faucet leaked and could not be turned completly off.
its very comfortable, it has all we needed. it´s probably a little away, and you ought to have a car. we used it just too sleep cause we were visitin`, Tampa, St. Petersburg & Clearwater all during` weekend. there was too much light in the bedroom, the black out curtain wasn´t enough, but we were so tired, that we didn´t mind at all.
Great suite is a converted condo over looking the bay. Terrific view Bedroom was to small, Building echoes, not centralized location, but close to interstate so was okay.
It's a bit old and could use some updates
Very clean hotel, and courteous staff. Booked this hotel last minute, and only wish I could've stayed longer. I would definitely be back to enjoy that rooftop pool that I missed.
The staff (not managers) are friendly. My stay at this hotel was entirely disappointing. I requested a room away from the elevators and had called twice to confirm this request and was given a room right next to loud creaky bumping elevators. My friend had ordered me room service to be in my room when I arrived as a surprise and it was never there and would not have been delivered had she not asked how I enjoyed my surprise food. At my insistence I was moved to a different room the next day and the day I left the hotel saw a BED BUG crawling on my pillow as I was getting ready. I alerted the staff who was appropriately horrified only to NOT hear from a manager for the next day and a half. After repeated calls and emails from me including one to a front staff who said she had seen the manager and was surprised I had not heard back only to be lied to by that same manager hours later that she 'only just arrived' and that was why my calls were not returned. Finally after a rant to a lower level manager the front desk manager was all of the sudden made available to me and finally an investigation into the bed bug was launched. What is MOST disturbing is because they themselves had not 'confirmed' this was a bed bug (which is very clearly was...I have photos) they could not tell me for certain that no one else was staying in that room. At the LEAST that room and neighboring rooms should have been closed and checked immediately but the managers were slow to take action and initially very dismissive. It is a DISGUSTING feeling to have the experience of knowing you slept somewhere that has bed bugs and all the effort I had to put in once I got home to try and decontaminate myself and my stuff to not infest my house and my baby's nursery. Most disheartening was the response from the hotel on the matter. I wish this review would let me submit the picture of the bed bug I took. I was forced to stay at this hotel because of an exam that was being given onsite but I will never stay at this or any related hotel again. Not even because of the bed bugs themselves, but because the hotel was so slow to respond and so dismissive, potentially putting others at risk as well by not quarantining the room(s).
The pool on the roof was very nice, decor throughout hotel was tasteful, staff very friendly Having to pay extra to use the refrigerator in the room- after the cost of the room it should be included.
Location, attractive room and lobby, parking garage, nice TV. The high bed, no hot water, difficulty turning on shower, toilet running, broken bathroom door hook, no movie channel.
Best breakfast buffet of any hotel.
This hotel was really clean and tasteful. My room was very comfortable and staff was very helpful. Will stay again next time I'm in town. I wasn't sure where the hotel ended and the business complex or restaurants started. Granted, the staff was very friendly and helpful. I kind of found myself wandering around and in some area's felt out of place in shorts and flip-flops.
Staff was friendly and hotel was very clean. Hotel offers valet service for $20 a night but self-parking garage is directly behind hotel wirh direct access to hotel. Beds are hign which was great for my inlaws and their arthritic knees. Beds were comfortable and the room was well groomed. Breakfast buffet was traditional foods so nothing spectacular but the food was cooked fresh and hot food was always available. The wait staff was very attentive. Overall a nice hotel to utilize when looking for something close to the airport, mall and restaurants- all are within 5 miles. The hotel is attached to business offices so when I opened the curtains I could cleary see people working in their offices and they could see me which forced me to keep the curtains drawn.
My room had only lukewarm water and was extremely noisy.
When we opened up the mini bar it had not been cleaned in a while. Something brown had leaked in the bottom of the fridge. Very gross. We were told another guest had put some of their own things in the fridge and that's what made the mess. So no one ever cleans or looks in the mini bar? We were in a junior suite and you expect the room to be clean. Also there were 6 bed risers stacked up on the bedroom night stand. Will not be back again. Very disappointed in the hotel. You should not have to call the front desk to get your room cleaned.
Very nice building. The place was very well decorated and it was apparent that considerable effort was put into the interior design of my room. There was a very nice fitness center with a full range of equipment (including free weights; a rarity for a hotel) and there were even complimentary earbuds (wifi was $13.95 but earbuds are free? ... Seems odd but thank you.). The whole place seemed very clean on the houskeeping side but there was some building maintenance issues. The staff I encountered were very friendly and hospitible. With the exception of the minibar which was jam packed with the usual assortment of ridiculously priced things there was no fridge. Also, despite the a/c being set to 65° the entire time the room never felt cooler than 75° which makes it very hard for me to sleep. We were on the top floor so I assumed it was the blazing hot sun beating on the building but even at night it couldn't catch up. Lastly the wifi cost $13.95 to use which I thought was pretty steep considering every hotel I've stayed in for the past 10 years or so has included it for free.
Good location, free parking, clean room, very comfortable beds! Great experience overall...can't wait to return! No negatives
close to american board of pathology, shula's steak house, nice room away from elevators with good temperature control, nice tub, pleasant staff a bit pricey, no refrigerator space; last time i was here i was in a room near the elevators and had difficulty sleeping as people go up and down all night
In addition to a nice room, it had a really good restaurant, and the staff were very accommodating!
It's a neat hotel! Very quaint and inviting. It had a nice pool and outside bar area. I could have stayed out there all night. :) I wasn't a fan of their not being room service. It's not a deal breaker by any means but I would have preferred not to have to go down stairs and place an order, wait for it and then bring it upstairs. Otherwise, no other complaints.
rooms were fine, though bathtub was not totally clean! no phone in room, not a big deal if your have a cell phone i guess. bar area was crazy noisy at night and at breakfast.
I loved this hotel. It has the vibe of a bed and breakfast. The building is historic but has been beautifully decorated and remodeled. The staff was very nice and helpful. We took their shuttle to our venue and when we ready to be picked up they were there in minutes to give us a ride back. The room and bed was comfortable. The bathroom was small, but goes in line with the historic feel of the place. I would definitely stay hear again.
The hotel is centrally located and close to many restaurants, parks, and museums.
Cool, funky decor; large outdoor patio, special events, complimentary massage We should have had a phone in our room to have food delivered to our room, should have had a free continental breakfast option versus the pay for all you can eat on weekends, and room toilet had some issues often.
Loved staff and decor. Attached restaurant and coffee shop had excellent food and drinks for reasonable prices. Staff there also very nice. Live music, too. Shower was a little weak/hard to get to right temp. But it was cute/antique looking.
Great location, lovely taproom downstairs with good food, great staff. Very, very spotty internet. Don't know if that was an issue just for our stay or a consistent problem. We weren't working so it wasn't much of an issue for us, but for a business traveler it could be an issue.
A diverse mix of guests, made this feel like a destination. I will being staying here often. Beds could use an upgrade, but it isn't a deal breaker.
Great little hotel! Staff was all extremely polite and courteous
Location can't be beat, pool is nicer than embassy across street. Valet service is also way better than embassy....that's what I pay more for. AC never gets real cold for me...I stay here a lot when I attend hockey games...I always stay here or embassy across the street. I've been choosing Marriott because the valet for embassy is a zoo and takes forever when you try and leave in the morning but if Marriott doesn't fix their AC I'm gonna have to find something else.
Good location and customer service
they have just about all you need on site pool side bar, lobby bar, sports bar and grill that was able to get our home town games for us, upscale 4 star restaurant and an excellent spa... we went to Florida to hit the beech and found our selves struggling to find a reason to leave our hotel spa services were amazing cant say enough about the experience, do yourself a solid and book a message. no on site parking you are forced to valet your car for 24$ a day and neither our booking site nor the mariot site see it fit to mention that... that said the valet service was good and we never had to wait long for our car
I wouldn't stay at this hotel for free!
The check in process was very slow and not very friendly. I did not know the hotel was garden style, appearing to be more of a motel. The room was very dank, both double beds visibly sank in the middle of the mattress. The bathroom was clean, but the molding in the bathroom was either not complete, or not cut or installed correctly. The hotel was extremely noisy, with a lot of activity (fighting) in the late night/early morning.
We did not have shuttle service to the airport between 4:30 AM and 5:30 AM and we had to pay a Taxi driver $30.00 to be able to make our flight. There were three of us. The front desk was unsympathetic and we almost missed our flight.
The location is great and very close to the airport. You could tell that the room had been updated (new paint, fresh linens, nice towels, etc) and there was a mini fridge - not bad for under $100 a night. The bed was horrible - completely worn down to the springs on one side and the other wasn't much better. The sheets were nice though. The outside door had a gap about as wide as my finger all the way around and the carpet looked quite dirty and worn. The front desk staff were pleasant at check-in, however it was a completely different story at check-out. I clearly interrupted the two employees talking when I walked up to the desk. After both looking at me standing there, they continued their personal conversation for another five minutes and after realizing I wasn't going away, reluctantly came to the desk. I said I needed to check out, she asked my room number, then didn't say another word, just slapped the paper on the desk and walked back to the office behind the desk, closing the door behind her. Not a bad price, but I don't plan on saying here again.
Clean room. Good size Restaurant in hotel has poor service and doesn't seem clean. Wouldn't eat there
We had a room on the top floor. The front desk staff was friendly, the room was a good size. Only 10 minutes to get to the straz center downtown. We woke up to people yelling down the hall to each other and a woman using very foul language. I acknowledge this isn't the hotels fault, but if I stayed again I would ask for s room far away from the elevator. The walls are pretty thin to the outside so you could clearly hear other people's conversations as they walked by our room.
The fact that its next door to a strip club Sink didnt work. Had to use shower to brush teeth.
Price Soggy , sticky carpet. AC leaked. One slow elevator, getting to our room was a challenge. NO continental breakfast, NO microwave in ea room (one $20 microwave next to ice machine)
Plenty of outlets for charging, plenty of towels and coffee. Everything was clean and beds were comfortable. No bed bugs!
Close to Airport No shuttle at night; Breakfast not included; outside (motel) doors; Could hear highway traffic; Restaurant opened 15 minutes late;
Staff was great from the moment i stepped in. Restaurant in hotel, night club, pool, basically all you need. Room was cleaned and smelled great. The room wasnt luxurious, like marble baths, but was clean and provided all we needed. Door to the room opened outside. Room had 2 full sized beds, not queens. (My fault for not double checking) We were positioned close to the night club and listened to thumping at 10pm when we went to sleep. We had a 5am wake up, so we missed the am breakfast that starts at 7.
Comfortable bed needs updating of furnishings and decor. Carpet tacks from bedrrom area to bathroom were exposed, painful!! Restaurant was expensive.
I was in town for a concert at the Amalie Arena and didn't want to drive back to my home on the east Florida coast the same night. Everyone was very friendly and helpful and the room was great. I would stay there again. The usual downsides to a downtown hotel, like having to pay a lot for parking and no spots available in the valet lot. Also, the only way I could find to get from the part of the 3rd floor where the catwalk from the garage/City of Tampa building and the conference rooms were was to go down the escalator to the lobby and then take a second set of elevators to the guest rooms (I was on the 8th floor).
The Hotel staff was amazing.. Very polite and made sure our stay was as comfortable and easy going as possible. The room was also amazing!!! Very spacious and clean and very comfortable beds.. I loved my stay at the Hilton and will be making this hotel chain my #1 choice when vacationing. I loved everything!!
Very comfortable bed Some issues with the soundproofing of the rooms. A little noisy.
Clean with the usual Westin standard amenities. The staff was mediocre at best, making you feel unimportant. This was a festival weekend but they allowed themselves to be lazy instead of working extra hard to please the customer. No attempt to accommodate room requests. Seemed like they hired temps from the holiday inn or something.
The place was nice and weather was beautiful. Hotel room was spacious and clean. The view was wonderful and we didn't turn on the TV once because of the view and watching the cruise ships leave the harbor. Who doesn't have coffee downstairs?
Looks very beautiful in common areas Lots of money for what you get and you have to pay extra to park which isn't included anywhere when you sign up as well as pay for wifi
Location is fantastic. Great views. Not a heavenly bed at all. I remember what those beds are like and this was not it. It felt like a thin mattress. The carpet had large stains in a couple of areas.
Upscale, clean, friendly staff. Nothing was included. Had to pay an outrageous amount per day to park, internet was also a fee (two days with that fee is what I pay for a month of internet at home). I expected normal mark-ups for food and drinks but to pay that much for simple amenities which should be free was ridiculous. But I guess it was my fault for not checking on that; I've just never stayed at a hotel where that stuff wasn't included.. especially for the price of this hotel.
The place wasn't clean, even after we complained the next day coffee stains were left on counter, a dirty glass with lipstick was just put on shelf. Also the plumbing was loud. There's no soundproofing, we could hear the person snoring in the next room. The manager did give us free breakfast which was nice but if I hadn't prepaid I'd have moved
I had a short stay. The price was the main factor in my choice and the location near a conference at the Marriott. The view was very pleasant. I did not use any of the facilities so could not really rate this item. I suggest having a box NA for this circumstance. The mattresses are very soft. My experience is that good mattresses and hotel mattresses are firm. No vending machines on the floors. Water flow in the sink was very low. Shower produced huge volume, which wastes too much water. I suggest low flow shower heads, but it may be that guests like using floods of water when it's not their own. The cable TV lost the satellite connection, possibly due to a thunderstorm at that time.
Going from Denver to Tampa in December what is an important factor to a three day stay? Swimming in a heated outdoor pool as shown on the Westin website. We arrived on the third floor in our suits ready to swim only to find out the pool was under construction. The hotel claims the third party we booked with should have told us, they didn't. Neither did the front desk when we checked in. Very disappointed!
Great design. Looks very upscale. No parking. Must use meter to park on the street or pay for valet service. The faucet and shower handle were not installed properly and were loose.
Modern and beautiful rooms are spacious and staff is great
Old historic building with modern amenities. Short walk to the Riverwalk and great restaurants It was all good, must valet car which was understandable for the repurposed building
The lobby and rooms were nicely appointed. Probably one of the nicer lobbies I've seen - really pleasant to just hang out in. The echoes and slightly dim lighting of the hallways reminded me of elementary school and just didn't give me the luxury vibe. The lighting room also gives it a rather downbeat feeling. I think some bright sconce lighting in both halls and rooms would really give some much needed energy without compromising the historical gravity of the re-purposed courthouse.
It was a last minute plan to stay in downtown Tampa. This place was GREAT!! The staff were awesome, the rooms were very comfy and the amenities were pleasing. Parking was a little interesting as there is no onsite parking but because they offer 24 hour valet and your already downtown with lots to do, its not so bad.
Loved the high ceilings and the fact they kept a lot of the details of the old use of the building. Great ambiance, food, bar. etc.
- The hotel is built into an old US courthouse, which is very pretty and well executed. It felt like a high-end boutique hotel. - The room was exceptionally clean, and the decor was nice and modern. - The location of the hotel was great. A quick ride or walk to anywhere downtown. - The price and value of the hotel relative to where it is, and what you get is pretty good. I felt this was the nicest hotel for the price. - The hotel was a bit difficult to navigate when first arriving. The entrance is around the Zack side, not on the Florida side that is advertised as actual address. Once we got our bearings it was better. - The hotel bar advertises a daily happy hour, however in practice the hotel bar was never open, nor was there any staff there. - The restaurant was good in theory, but execution was lacking. The egg breakfast I got tasted horrible and had to be sent back. The other food was pretty good, but the service was complete rubbish. - The hotel is a bit sparse and lifeless, and hotel staff were hard to find.
When there was no Sweet N Low in the room for coffee and they ran out downstairs; we let the front desk know and due to housekeeping would have been 20 minutes; the girl from the front desk brought it to our room herself within 5 minutes. Requested pool towel replacement for an evening of swimming and it was fairly busy; housekeeping was out there within 5 minutes stocking up. Really good accommodations. This Hilton goes out of their way to make your stay pleasant! P.S. - Publix and a few restaurants were right in the park, which was an added bonus!
Staff was very welcoming and this had the feeling of a luxury business hotel. We needed a King with a pull out couch, and after a problem with the first room we were upgraded to a Jr. Suite with a separate bedroom. This made the stay very comfortable--I wish we had stayed here more nights. This hotel is tucked in a business park area with not many cars passing by. There isn't much around this hotel, which might be why it felt so quiet.
Location Even though when I booked the room I clearly stated 4 adults, when we checked in, they gave us a room with only one king size bed. When I complained, they said "sorry, we are all sold out, you should have specified you wanted 2 beds when you made the reservation". When I asked for 2 roll away beds, they said we could only have one due to fire code restrictions. Staff never really tried to help me - more of a tough luck attitude!
It is comfortable, but room servace rather slow and the same with house keeping, recepcians are very gentle.
I like Westin in general! But Tampa bay westin has nothing to like THIS SPECIFIC WESTIN IN TAMPA is the worst! I got there at 2:00 am being exhausted and they didn't even let me check in because my reservation was made the same night(after12)!!! They asked for more money since I booked it through kayak THEY DID NOT LIKE THAT AND WAS OBVIOUS WITH THE ATITUDE! The guy (MIKE WITH ARABIC ACCENT) said Too bad you booked it through kayak, it's a third party and we can't even match the price!! So you have to pay more now that you're here! Ended up leaving without getting my money back! I lost $128 and checked in at Hyatt instead! Horrible experience
peace and quite the bathroom did not meet my expectation by a long shot
The staff are very helpful and friendly. The gym is well equipped and the rooms are really big and very clean. Worth the money The location is not great but the hotel provides a free shuttle. the internet is quite expensive like $7 for 15 mins.
Very very good. I wish it stayed at a nice beach. Everything else was just perfect. It was not a swiming beach though they call it privat beach. Only jets.
My wife and I are from the area. We were celebrating her birthday and my goal was to take her "away from it all" (duties as a mother, career woman, etc.) while not having to travel far. The hotel provided first-class amenities, scenic prime location, superb on-site dining, the latest extended check-out time we've ever experienced and the perfect romantic ambiance. The best part: We were 15 minutes from our front door! We were surprised that lit candles in the room weren't allowed. However, we understood. Also, no refrigerator to store items left over from the stellar meal at Aqua.
Good cost, friendly staff, relatively good location Sheets were dirty, no shower curtain
Absolutely nothing There was mildew and bugs everywhere. The room was absolutely filthy... sheets had stains fridge smelled... And when made a complaint about the first assigned room we were provided with another room just as bad. We ended up cancelling the remaining nights and stayed that night. Around 11pm someone in a bullet proof vest came knocking on the door saying they are looking for their parolee... We I really don't need to go on.... It was the WORST
Price No cups for water or coffee. Safe was falling off the wall.
I liked absolutely nothing I didnt like anything
Probably the worst I've ever seen. A dead roach on the floor upon walking in. Felt like I was in the slums. Literally found another hotel in the area (double the price-didn't care it was that bad) and checked out. Never had to sign a separate paper that I committed not doing drugs.
Location was the best feature overall. Room was clean and housekeeping checked in daily. On arrival we were checked into a room with someone already in it, when we opened the door it was embarassing to find someone in their private moment. Front Desk apologized and gave us another room, from there onward it was good.
I didn't mind the soft bed, it was comfortable Did not enjoy baby roaches crawling up the wall, missing light bulbs or inability to reach the front desk by the room phone.
Nothing about the stay was pleasurable I rented this room for an employee of mine and his mother and there were nothing but roaches on the walls on the blankets, in the beds, under the counter edges, in the sinks, on the floor and more. It was disturbing and very embarrassing. We have written an e-mail to management and are very disappointed in the experience. The health department needs to be notified because it is infested - not just a couple of FL roaches.
This place looks like crack head live there. No towels or iron. The "free breakfast" is bread and cereal. The juice machine was broken. I thought days inn was a good family hotel. This place was horrible. Go somewhere else for a few bucks more. Everything
Roaches everywhere. I had to leave in the middle of the night a book a room with a nicer hotel because of roaches crawling on everything. This place stinks. I did not like how there were roaches fucking everywhere.
Room was clean and adequate. Overall I would rather not come back again. $50 deposit still waiting to be refunded. Did not feel safe at night. Room key did not work the 2nd night; staff acted like this happens all the time. A hotel employee and a guest got in a very loud verbal altercation outside one of the rooms. Also entering and exiting the hotel is difficult due to being right next to a highway interchange.
For the price, the room was very clean! A little noisey
great location, we went to the hockey game...couldn't have stayed closer!! it was perfect pillows were awful, room near elevator very noisy all night long could hear elevators
Excellent location and friendly staff. Well maintained facility and very nice rooms. Embassy Suites offers good value for our money and we recommend them highly. This hotel has great views of the channel and river. The river walk was super and lots of entertainment and good restaurants nearby. Only issue was a peculiar rumbling noise when we showered. Seemed like the hot water heater/ plumbing was struggling although we had no problem.
The woman who checked us in didn't seem to know what she was doing, but tried acting like she did. She charged our card for $489. When I told her we booked the room for $299 she said, "whatever I have on my computer is what you booked it for". I had to go back later that evening to have someone else adjust it. He was very friendly and saw that it was their mistake within seconds.
I called to extend my room. The agent told me that there were no rooms available, but when I checked online at their website they still had open rooms. I'm still not sure why I was declined to extend my stay. Also, we were unable to lower the air below 68 degrees in our room, and the shower took at least 10 minutes to get hot. Needless to say I will not be back to this location.
Great service great location great hospitality clean Elevators
The Valet staff was professional and very good. The suite was a good size. There was a complimentary breakfast in the morning. I was completely unimpressed with the hotel. The suite was clean but a hodgepodge of stuff. The furniture in the suite was to big, very hard and uncomfortable, it was like you where sitting on 2x4's. The layout of the furniture in the suite and the suite itself was not well thought out. It was like the pieces of furniture where left overs and just thrown in the suite. The work table was severely lopsided and wobbly, the internet wire was broken. The shower curtain was installed so poorly that it actually hung on you as you took a shower and kept sliding open as it was not level at all. I stayed in this hotel expecting a room with some kind of semi nice water view, which only existed via a not very practical side window in the bedroom. The suite was not comfortable in any way.
It was so great to be able to walk to the tcc, the Forum and even Channelside wasn't that far. The free happy hour is nice if you don't mind waiting in line. The nightclub Jackson's Bistro played their music sooooo loud and it kept me up til past 2am! It sounded like a street parade with people banging on drums outside my windows. The bass drum was ridiculous. Not even pillows over my head helped. I was very mad because I had to wake up at 4:30am for my flight. I did not like that there was no option to self-park either and that it was $20 per night to park the car. Lame!
very spacious and comfortable suite rug was a bit dirty
Very bad customer service. Reserved a room with king bed and got one with 2 full beds instead. I paid extra for the one king bed. Nothing they can do.
Proximity to everything.