|Pick-up location||Pinellas Park|
|Car types||Compact, Compact SUV, Economy, Full-size, Intermediate, Intermediate SUV, Luxury, Minivan, Pickup truck, Premium, Premium SUV, Standard, Standard SUV|
|Popular agencies||Enterprise Rent-A-Car, Turo|
4 locations in Pinellas Park
Show reviews that mention
Pros:Staff was friendly but told me at the last minute to go elsewhere because they did not have the vehicle i reserved.
Cons:They could have found the vehicle i had requested and told me where to go. Offered an upgrade on an available vehicle as opposed to a downgrade. Possibly vouchers or discount for next rental?
Cons:It would have helped to know that the Enterprise agency where we had rented from on-line was closed at noon on Saturday, especially as we didn't arrive until 1:00 p.m.. We were never able to pick up our rental car.
Pros:Staff was friendly but unhelpful when I needed to return the rental after an hour when we realized the mattress we were trying to donate would not fit safely into the truck bed. They would not refund the purchase although fuel unchanged and plenty of inventory on lot indicating we were not tying up any vehicles. Very disappointing.
Cons:Staff was friendly but unhelpful when I needed to return the rental after an hour when we realized the mattress we were trying to donate would not fit safely into the truck bed. They would not refund the purchase although fuel unchanged and plenty of inventory on lot indicating we were not tying up any vehicles. Very disappointing
8.8 Very good
Cons:Vehicle was not ready upon arrival
Pros:Staff was friendly, process was quick.
Cons:Got to the place to find out i needed 2 other forms of identification.
2 locations in Pinellas Park
Show reviews that mention
Pros:We cancelled this vehicle via phone call and on line. We are still being charged for the car.
Cons:Accept a cancellation by phone and via online and refund charged fees to the customer in a timely fashion.
Pros:Pickup experience was a nightmare and I was placed into a dirty car.
Cons:Speed at checkout. They should have cleaned the car... esp during Covid. They should have placed me into a different car if they didn’t have time to clean the car they put me into. I also could not get ahold of customer service for the life of me. Awful experience.
Pros:Drop off at SFB was easy. We had to change our drop-off location mid-trip and this was easy to do over the phone using the “rental extension” phone number on our initial receipt.
Cons:Was traveling with an IL driver’s license that had its expiration date extended 6 months by the state of IL due to Covid-19. No issues with TSA in 3 different airports. No issues anywhere except Hertz in St. Petersburg where the store manager would not allow me to pick up the car. In the state of FL, Hertz does not have good options for dealing with toll roads. You can either pay an exorbitant amount of money up-front (for our rental period something like $70, way more than the amount we would pay in tolls), or you can get charged afterwards for the tolls you use + a $10 administrative fee for each. There are several toll roads where you can only “pay by plate” or transponder and there is no option for paying with cash, so if you don’t know the area and your navigation takes you on one of these roads, Hertz has you over a barrel.
Pros:Agent called an hour before pickup saying no vehicle was available. No alternative given. No help offered. I would never trust hertz again.
Cons:Providing the service promised.
Cons:Made appointment online for same day rental and went to pick up and there's none available. I live in area and saw vans/cars there never move. Also never received a call when one came available.
Pros:The Hertz rental at that location no longer exists. I took an Uber to and from the location from my home, $18. I waited outside on hold for over 20 minutes while an agent tried to find another location with a car. No such luck. My Christmas plans were ruined.
Cons:Update your website to reflect accuracy.
Cons:We Ubered there to pick up the car and there was no one there. We wasted time and money.
Pros:Staff was nice. They just didn’t have any cars when we got there. Said it would be 3 hours or I could upgrade. We had planned on have a full size. I had to upgrade to an suv that cost $100 more then plan on.
Cons:Just having a a car for me or budget making up the difference.
Cons:Reserved for convertible- was told none was available. This is I spite of reserving it several months in advance. No attempt to try to find another vehicle in surrounding areas. Asked to call central reservation number for budget - they were no help at all. Did not even offer to reduce rates as promised vehicle was not available. Very poor service.
Pros:Got the keys right away, was able to drop the car off after hours.
Cons:After getting the keys, was told to remove the sunpass from windshield since I had my own and didn’t want the additional charges. I couldn’t remove it- no one was around to help. I saw a man that worked there and asked for help, then yelled for help but he ignored me and kept walking. Also, if you leave your vehicle there you have to park it across the street.... so walking across 6 lanes of fast moving traffic is a little unsettling.
Pros:The auto was clean and economical
Cons:We were informed that we could pick up the rental at the st. Pertersburg/Clearwater airport. At the Budget counter, we were informed that at the car had to be picked up at the Budget office 16 miles away in city. We wasted a couple of hours scrambling to find transportation in an unfamiliar city. The agent at the city Budget office was rude and inconsiderate The whole experience was awful. We will not use Budget to rent an auto again.
Show reviews that mention
Pros:The car was a beautiful brand new 2020 model. The interior was sparkling clean and the exterior only had a few chipped paint spots. The car drove smoothly and fit my wife and I’s need.
Cons:The staff at the pickup location was rude. Was not friendly and could’ve made the process of checking in for the car for enjoyable and less stressful.
8.8 Very good
Pros:Staff was abrupt, but during the pandemic that was appreciated.
Cons:Not sure how well the car's interior was sanitized .
Pros:Bad staff, bad cleaning, bad charge
Cons:Attention!! The priced supposed to be one but the final charge was 4x more
Pros:Worst experience with a rental company I have ever had. Was not able to retrieve my rental car because even though I had a reservation they decided to give my car away. Missed my best friends wedding because surrounding car rental companies were too expensive to buy the day of. Could have figured out a different option had I known my reservation would not be honored.
Cons:Worst customer service.
8.0 Very good
Pros:staff was friendly , ended up with a great car! great price!
Cons:When I showed up my reservation car was not there and the only car available was a minivan, I had reserved a compact car for ease in the city to park etc, I was not happy, but at the last minute someone drove in with a vw beetle turbo so I was saved !
Pros:I like the service and the car. I also like the speed