Pros (+) Not towels even i call ti reception..shower dirty
3 stars
City Express by Marriott Playa Del Carmen
Av Balamkanche Lt 4 Mza 30 Playacar Fase II, 11000 Playa del Carmen, Quintana Roo, Mexico
Playa del Carmen, Mexico
See location+52 984 206 3930Photos of City Express by Marriott Playa Del Carmen
Overview
On your next visit to Quintana Roo, enjoy a seamless stay by booking at City Express by Marriott Playa del Carmen.As a proud member of the City Express by Marriott family, our strategic location among Playa del Carmen hotels ensures a hassle-free experience, allowing you to balance work and leisure while we take care of all your needs. Stay connected with excellent WiFi and start your day with a complimentary American breakfast. We offer spaces designed for productivity, such as our business area, and amenities for relaxation, including an outdoor pool with a barbecue area, perfect for a memorable gathering with friends. In addition to being near Playacar, a paradise of white sands and crystal-clear waters, we are also one of the closest hotels to Xcaret’s water parks. We look forward to welcoming you with a smile at City Express by Marriott Playa del Carmen!
Amenities at City Express by Marriott Playa Del Carmen
- Outdoor pool
- Fitness center
- Free Wi-Fi
- Free parking
- Shuttle service (free)
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
- TV
- Cable or satellite TV
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
Accessibility and suitability
- Increased accessibility
- Roll-in shower
- Elevator
- Shower chair
- Accessible by elevator
- No smoking
- Toilet with grab rails
- Pets not allowed
- Upper floors accessible by elevator
Services and conveniences
- Business center
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Key card access
- Bottle of water
- 24hr front desk
Bathroom
- Shower
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Parking and transportation
- Shuttle service (free)
- Free parking
- Private parking
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Dining
- Food can be delivered to guest accommodation
- Vending machine (drinks)
- Vending machine (snacks)
Workspace
- Fax/photocopying
- Desk
General
- Telephone
- Storage available
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Cribs available
- Complimentary breakfast
Bedroom
- Socket near the bed
Fitness
- Fitness center
Pool
- Outdoor pool
Reviews of City Express by Marriott Playa Del Carmen
8.5
Very good
985 verified ratings
Wonderful
291
Very good
143
Good
205
Okay
106
Fair
76
Mediocre
66
Poor
98
Summary of reviews
Guests say
Guests appreciated the great location of the hotel, but many expressed dissatisfaction with the cleanliness of the rooms and bathrooms, noting issues like dirty showers and unkempt facilities. Additionally, the breakfast options were often criticized for being limited and disorganized, leading to an overall mixed experience.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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Score by provider
8.5 out of 10
765 reviews
6.8 out of 10
2 reviews
All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's breakfast?
The breakfast variety and quality have been praised by many guests, offering a par excellence experience.
Are there any concerns about the cleanliness of the rooms?
Some guests have mentioned concerns about the smell in the rooms and bathrooms, as well as issues with the shower and towels.
Is there free parking available at the hotel?
Yes, the hotel offers free parking, making it convenient for guests who are traveling by car.
What are the common comments about the hotel's staff?
Guests have highlighted the helpfulness and friendliness of the staff, although a few have mentioned concerns about the availability and responsiveness of the staff during late hours.
When is the best time to visit the hotel?
The high season is in January, offering a great time to experience the hotel's amenities and nearby attractions.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room Away from Renovations
Some guests reported disturbances from renovations near their rooms, so consider requesting a room away from any ongoing renovation work.
Check Room Amenities
Ensure that the room has all the necessary amenities, as some guests mentioned issues such as lack of hot water, low water pressure in the shower, and old cigarette smells.
Consider Bringing Your Own Towels
Several guests reported issues with the availability of towels, so it might be helpful to bring your own towels for convenience.
Verify Air Conditioning Functionality
Some guests mentioned issues with the air conditioning, including loud operation and inconsistent functionality, so it's advisable to verify the air conditioning's performance upon check-in.
Explore Nearby Attractions
Take advantage of the hotel's proximity to attractions such as Playacar Golf Club, Aviario Xaman Ha, and Calle Quinta Avenida for a well-rounded experience.
Plan for Language Barriers
Be prepared for potential language barriers, as some guests mentioned limited English TV options and challenges communicating with the staff in English.
Confirm Breakfast Variability
While some guests praised the breakfast, others mentioned a lack of variety, so it's advisable to confirm the breakfast options to align with your preferences.
Address Payment Concerns
Some guests reported unexpected fees and issues with the payment system, so it's advisable to clarify all payment details and potential additional charges in advance.
Coordinate Late-Night Needs
If you anticipate needing assistance late at night, it's advisable to coordinate with the staff in advance, as some guests experienced challenges reaching the front desk after hours.
Plan for Wi-Fi Reliability
Several guests mentioned issues with the Wi-Fi, so it's advisable to have alternative connectivity options if reliable internet access is essential for your stay.
Location
Av Balamkanche Lt 4 Mza 30 Playacar Fase II, 11000 Playa del Carmen, Quintana Roo
What's nearby
- Playacar Golf Club0.6 mi
- Aviario Xaman Ha0.6 mi
- The Reef Marina0.8 mi
- Terminal Marítima de Playa del Carmen0.9 mi
- Underwater Technical World1 mi
- Albertos SCUBA1 mi
- Parque 28 de julio1 mi
- La Fe1.6 mi
- Beyond Diving1.6 mi
- Mexico Blue Dream1.6 mi
- Mamita's Beach Club1.7 mi
- O2 Mexico1.8 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 1:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about City Express by Marriott Playa Del Carmen
Low season | May |
|---|---|
High season | October |
Average price (weeknight) | $86 |
Average price (weekend night) | $88 |
When to book a room at City Express by Marriott Playa Del Carmen
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at City Express by Marriott Playa Del Carmen
FAQs when booking at City Express by Marriott Playa Del Carmen
Nearby hotels and places to stay
Closest
See more nearby staysMost recommended
See most recommended stays in Playa del CarmenGood to know
Value for money | 8.4 |
|---|---|
Distance to city center | 0.8 mi |
Nearest Airport | Cozumel |
Distance to airport | 12.5 mi |
Everything you need to know for your stay in Playa del Carmen
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